lucky2go Anmeldelser 

1 662
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Moje doświadczenie rezerwacji lotu Waw do Agadir,Maroko odbyło się szybko i sprawnie. Jedna uwaga w sprawie zapłaty, Kwota do zapłaty, a lot podana na stronie była 223.31 zł., Natomiast pobrano... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Uma experiência a nunca mais repetir. Comprei 1 viagem de ida e volta no valor de €600,00 e também comprei com o acréscimo de €60,00 de seguro de cancelamento de viagem. Por motivos pessoais fui obr... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Rezerwowałam lot w obie strony do Turcji. Mój pobyt 28.04 - 05.05 2024 rok. Cała rezerwacja przebiegła pomyślnie, odprawa on-line, bilet. Informacje były systematyczne i czytelne. Dzwoniłam również do... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

l’annulation du vol : A catastrophic experience – to avoid at all costs! Nonexistent customer service: it is impossible to reach them, whether by phone or email. My return ticket was cancele... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Reisebyrå

Opplysningene stammer fra ulike eksterne kilder

lucky2go helps you find cheap flights for connections carried out by over 800 airlines, regular as well as low-cost and local ones. Now you can combine them much easier and cheaper into one travel plan thanks to our friendly technology called virtual i...


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,0

Alle anmeldelser

(1 662)

14 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

If I could give them ZERO stars I…

If I could give them ZERO stars I would.

Two days before departure, they cancelled the ticket that I purchased. Ticket prices are now $1500, instead of the less than $400 I paid. The flight is still scheduled to depart and seats are still showing as available for purchase at the extremely inflated price. The cancellation notice was very cleverly written, they claim the booking could not be completed, despite taking my money. NEVER book with Lucky2Go, they will happily take your money and then not deliver the service you paid for.

23. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi,

I checked your reservation. We informed you that we cannot complete the order because the carrier has changed the price. You had to pay the difference to keep your reservation. Because you didn't do this, we made a full refund.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

I WILL NEVER BUY A TICKET AGAIN WITH…

I WILL NEVER BUY A TICKET AGAIN WITH THIS COMPANY !!! Purchased a RT ticket received the information. We went to check in NOPE NO ticket what so ever…. I’m so mad. I called the airline they had nothing under the name at all. Scammmmmm my credit card was charged. UPDATE as of 1/23 !! So after their response he arrived at the airport 2 1/2 hrs early. He’s actually sitting there as I respond to this. Stood inline at Frontier absolutely no ticket to be redeemed from this reservation. We bought another ticket for this trip. So NO your response is absolutely not working. People please just use the airline, direct or reputable company. Lesson learned!!! Looked up Lucky2go on the BBB nothing comes up 😳🙄🤔

21. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi,

I checked your reservation and see that it is confirmed. We are already working on your case. We will get back to you soon.

Kind regards,
Margaret

Vurdert til 5 av 5 stjerner

Do not be alarmed if they did not…

Do not be alarmed if they did not provide your airlines confirmation number. Contact Customer Service and someone will email you the Spirit or Frontier Whatever Airlines Number Confirmation You are Missing

23. januar 2024
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Svar fra lucky2go

Hi,

thanks for the positive feedback. If you need to contact us, we recommend using the form https://www.lucky2go.com/about-us/contact.

Best regards to Margaret

Vurdert til 1 av 5 stjerner

Total scam

Total scam. I selected my flight for a specific date and on the booking it was for two weeks later. I’ve been waiting over a week for a refund and out of no where receive a new invoice. It’s insane you can’t get anyone on the phone or a decent reply for the online support.

18. januar 2024
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Svar fra lucky2go

Hi Walter,

I checked your reservation. You were informed yesterday that the invoice was sent automatically and the refund will be processed by the bank. Please check your e-mail box.

Best regards to Margaret

Vurdert til 2 av 5 stjerner

does anyone have a contact number

does anyone have a contact number? im unable to get a hold of them directly... my flight was cancelled and i have been waiting for a refund

19. januar 2024
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Svar fra lucky2go

Hi Rob.

I have checked your booking. I see that you have already contacted us about your refund. We will send you a refund as soon as we receive it from the airline. Please be patient.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

My ticket was not found can't fly…

My ticket was not found can't fly nowhere I need a refund can't contact the company this is a scam

19. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi Juanita,

I checked your reservation and I see that we sent you your plane ticket on Thursday. Please check your email and SPAM. If you still need to contact us, please write to us via the form https://www.lucky2go.com/about-us/contact.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Paid for my tickets days ago

Paid for my tickets days ago, still haven’t received them. I am worried, judging by the experiences of others I won’t know if I actually have a seat on this flight until it’s too late.

16. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello Oliver,

I checked the system and I see that we sent you your plane ticket a few days ago. Please check your email and SPAM.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Don’t work with them

Don’t work with them. Scam.

14. januar 2024
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Svar fra lucky2go

Hello Oliver,

we have noticed your negative comments about us and would like to know the reasons for them. Please let us know what happened by using the contact form: https://www.lucky2go.com/about-us/contact. Please select the appropriate category and subject.

Thank you and kind regards,
Margaret

Vurdert til 1 av 5 stjerner

Wish I didn't choose it

I booked 2 tickets with lucky2go, the airline app said sent confirm to the email, but I never received the confirmation. I will be worried from now until I am back from my trip (if the tickets are valid). They charged more than what it was listed without any permission. No toll free number to call. Scam website!

11. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello Lauren,

I checked the system and I see that we sent you a plane ticket two days ago. Please check your email and SPAM.

Best regards,
Margaret

Vurdert til 3 av 5 stjerner

I booked flight and my money was taken…

I booked flight and my money was taken immediately. But ticket is not issued yet. Then I search internet and it looks like a scam site. What to do now?

When I try to get to my booking on a website nothing showing....

13. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi Dmitri,

we sent you a message. Please check your email. Thank you.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

I booked a flight and needed to cancel within 24 hours

I booked a flight and needed to cancel within 24 hours. They wanted to charge me a 49 dollar fee. This is illegal in the U.S.

9. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello, the non-refundable service fee we charge is standard for travel booking platforms. It gives you access to multi-airline comparison and fast booking, and you can count on us to support you after your purchase and during your trip. Kind regards, Magda

Vurdert til 1 av 5 stjerner

Terrible experience

Terrible experience! Cannot get any information from them and they have no contact information

9. januar 2024
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Svar fra lucky2go

Hi, nice to hear from you. In order to verify this case, we need some more information from you. Send it via the contact form: https://linktr.ee/eskycontact. Please select the correct category and subject. Kind regards, Magda

Vurdert til 1 av 5 stjerner

Took money but never provided tickets

Took money but never provided tickets. Tried to get money back through website but didn't work.

9. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, I checked your reservation. I see that we were waiting for confirmation of the ticket from the airline, but you had previously requested a refund, which we did immediately. Wait a moment, you asked for a refund yesterday evening, so the funds will be received soon. Best regards, Magda

Vurdert til 1 av 5 stjerner

Just booked a flight my flight is for…

Just booked a flight my flight is for Friday overnight to see my I’ll mother now I put the code in airline and says it’s non working please help

9. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi Stephanie,

I see you have contacted us about this. As we have already informed you, your reservation and flight are confirmed. Have a great trip and feel free to help if needed.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

BIGGEST SCAM

BIGGEST SCAM. I book my flight they took the payment at the airport the airline told me they never received my payment so I HAD TO REPAY FOR THE FLIGHT AGAIN! I called them and they tried to told me that everything was okay because when they check the reservation I had already paid at the airport. When i ask for a refund they told me that they need to investigate and don’t know how long is gonna take or if I’ll receive my refund. I will never in my life rebook with them ever again. They are trash and their website should be closed.

UPDATE! I didn’t received a danm thing no email and for my return flight i had the same problem so definitely never booking with them!

UPDATE!!! They ask me to paid a 3rd time for the flight or book with an other company to go back home.

7. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello Amanda,

I see that you received a message from us yesterday regarding this matter. Please check your email.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Fraudulent website! 🤬

Avoid this website at all cost. This company is good at scamming travellers. I booked a flight from Los Angeles to Miami and when I confirmed it, it overcharged me without my consent. In the receipt, I cannot see what they charged me for in detail. Then, I called the customer service for about the charges. They said they charged me a booking fee and currency transaction fee (which I was not booking any international flight). I got mad and asked for a full refund. They said they will refund me the half of the amount I paid. The website is a scam artist. The google referred me to this fraud company. They should block the website from scamming people. I also paid for the international customer service call. I hate google for referring me to this fraud website. At least, I want a refund for the booking fee because I did not agree and they did not show me before I hit “the book button”.

“Update”
How can i provide my booking number and phone number at the link.

12. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi,

to clarify the matter I need your booking number and phone number. Please provide these via the form: https://www.lucky2go.com/about-us/contact.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

terrible

Honestly, I think this company is a scam. I booked a flight from Fort Lauderdale to Boston and when I confirmed it, it switched the destinations around. I called immediately to ask to switch it and they said that they would have to charge me and also charge me if I wanted a refund. I still haven’t received my refund. I also did not realize that it’s international customer service so now I have over $100 of fees from international calling. I haven’t received any updates from the company. Someone please help me!!

27. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello Jessie,

I see that you received an email from us today. At the same time, I inform you that we will send you a refund as soon as we receive it from the airline. The airline will issue refunds on a first come, first served basis. Please be patient.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Definitely a scam

I booked a flight on this site and then immediately noticed there were errors with the booking. My name, birthday and travel times were not what I had typed on the previous screen. I called to cancel within 10 minutes of the booking and the company rep told me they would charge me to change my name and birthday. They also charged me $50 to cancel, which is actually illegal in the US (all flights can be cancelled within 24 hours of booking, unless the you booked within a week of the departure date). They also gave me confirmation numbers that the airline’s website said were invalid. Overall I think this website is a scam and that you should stay away!

7. januar 2024
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Svar fra lucky2go

Hi,

to clarify the matter I need your booking number and phone number. Please provide these via the form: https://www.lucky2go.com/about-us/contact.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Said payment failed but was charged anyway

I booked a flight with my debit Visa but it didn't go through because the purchase exceeded my limit. The website said "payment cannot be processed" or similar statement. So I called my bank, raised my limit and booked again. It went through... but so did the FIRST "FAILED" BOOKING. They told me now that they will refund me to my debit visa but that was December 29th. Westjet tells me they do refunds when there's a duplicate booking... so how much longer before I see my money? It's a substantial amount I'm not ready to just overlook and give up. I'll be on this case all year if I have to. I see this is the place to get extra customer service, so I'm leaving this review.

29. desember 2023
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Svar fra lucky2go

Hello,

You received information from us today regarding the status of your return. Please check your email. If you have additional questions, write to us via the contact form https://www.lucky2go.com/about-us/contact.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Price batting

I searched on google and so the price lower than other OTA only to be more expensive after paying and still no ticket

6. januar 2024
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Svar fra lucky2go

Hi,

Thank you for your comment. According to the information sent, your reservation was unsuccessful and the funds were refunded.

Best regards,
Margaret.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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