lucky2go Anmeldelser 

1 662
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Moje doświadczenie rezerwacji lotu Waw do Agadir,Maroko odbyło się szybko i sprawnie. Jedna uwaga w sprawie zapłaty, Kwota do zapłaty, a lot podana na stronie była 223.31 zł., Natomiast pobrano... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Uma experiência a nunca mais repetir. Comprei 1 viagem de ida e volta no valor de €600,00 e também comprei com o acréscimo de €60,00 de seguro de cancelamento de viagem. Por motivos pessoais fui obr... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Rezerwowałam lot w obie strony do Turcji. Mój pobyt 28.04 - 05.05 2024 rok. Cała rezerwacja przebiegła pomyślnie, odprawa on-line, bilet. Informacje były systematyczne i czytelne. Dzwoniłam również do... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

l’annulation du vol : A catastrophic experience – to avoid at all costs! Nonexistent customer service: it is impossible to reach them, whether by phone or email. My return ticket was cancele... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Reisebyrå

Opplysningene stammer fra ulike eksterne kilder

lucky2go helps you find cheap flights for connections carried out by over 800 airlines, regular as well as low-cost and local ones. Now you can combine them much easier and cheaper into one travel plan thanks to our friendly technology called virtual i...


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,0

Alle anmeldelser

(1 662)

14 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I need my money back

I need my money back. Booking number 4057124314. Stupid app. So slow

5. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello,

I see that you received a message from us a few days ago regarding your refund. Please check your email and reply to the message.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Still haven’t received confirmation code

Is this website legit? I am trying to check in and I still I haven’t received my ticket for Atlanta tomorrow, why are people saying you charge more? And why haven’t I received confirmation code? why would Google make this an option if it is a scam, I should’ve just bought off Spirit, if this is a scam I will be reporting this company

4. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi,

You still have time to check-in. Online check-in begins 24 hours before departure and ends one hour before the scheduled departure. During online check-in, you can purchase additional baggage and seats.
Have a great trip. Please feel free to contact us if you need any assistance.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

My confirmation number is not working

My confirmation number is not working ! I booked a flight for next week and they said it’s not working and I can’t get ahold of anyone

3. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi Julian,

I would like to check what has happened. Please describe this situation via the contact form: https://www.lucky2go.com/about-us/contact.

Regards,
Margaret

Vurdert til 1 av 5 stjerner

Unreliable and untrust website to book flith

The worst place to book a flight!!!
The wrong confirmation number was given and caused lots of trouble.
The unprofessional and slow representative refused to refund even if the airline policy said yes.
BTW, their phone number is NOT valid.

3. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi ERIC,

to clarify the matter I need your booking number and phone number. Please provide these via the form: https://www.lucky2go.com/about-us/contact.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

Super sketchy

Super sketchy. Why do they need your ID number just so you can check in? Even the airline doesn’t ask you for that. I’m surprised no one else has said anything about this. Don’t give them your ID number, a third party website has no business taking down this information. Don’t buy a ticket from them. They have hidden fees. Sure. charge your damn fees. But don’t be secretive about it. This is a horrible website. Never book from third party. The price is a lie, and they are putting your information at risk.

31. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello Zach,

I would like to check what has happened. Please describe this situation via the contact form: https://www.lucky2go.com/about-us/contact. is listed and visible on the pre-purchase form.
Regarding the service fee, this gives you access to multi-airline comparison and fast travel booking. Before you pay for your booking, you can check all the amounts listed that make up the total price.

Kind regards,
Margaret

Vurdert til 5 av 5 stjerner

Good to go

I booked my ticket a couple days ago with Lucky2 then tried to verify my confirmation code with the airline app and it did not work.

I came on here and read the reviews and thought I was screwed . But I kept calm, I contacted them and explained that the confirmation # did not register with the airline app.

About 5 hrs later Lucky2 emailed me with the proper confirmation code and everything is good to go 👍

28. desember 2023
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Svar fra lucky2go

Hello, thank you for your feedback — your views are very important to us. We are delighted that our services are meeting your expectations.
Best regards,
lucky2go

Vurdert til 1 av 5 stjerner

Serious Issues with Booking and Lack of Support - Reservation No. 9936251939

EDIT : LUCKY2GO ANSWERED TO MY COMMENT BUT THE SITUATION HAS NOT BEEN RESOLVED

I recently purchased two round-trip tickets from Paris to Tenerife through LUCKY2GO. Unfortunately, my experience has been incredibly frustrating and disappointing, primarily due to issues with the reservation process and customer service.

Invalid Reservation Number: The reservation number (9936251939) provided to me does not work on Transavia's website. This has left me unable to confirm my booking details or make any necessary arrangements for our trip.

Lack of Response from Customer Service: I have tried to contact LUCKY2GO for assistance, but my efforts have been met with silence. The lack of communication and support in resolving this issue is highly concerning and unprofessional.

Anxiety and Uncertainty About Travel Plans: Due to these unresolved issues, I am left in a state of uncertainty and anxiety about my travel plans. This experience has significantly disrupted my preparations and confidence in LUCKY2GO.

Request for Prompt Resolution: I am publicly requesting a prompt and effective resolution to these issues. A company's reputation is largely determined by its customer service, and in this case, LUCKY2GO has fallen short of basic expectations.

I urge LUCKY2GO to address this situation immediately and provide a clear solution. I also caution potential customers to consider my experience when planning their travel arrangements with this company.

27. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello, thank you for your comment. Our employee has provided you with your booking information in the email sent. Please be assured that we are monitoring the case on an ongoing basis and we will let you know as soon as its status changes.
Best regards,
lucky2go

Vurdert til 1 av 5 stjerner

Just booked a flight

Just booked a flight. Said it was going to cost $142, while Delta website was $148. After I paid, final cost revealed and was $158!! No way to get hold of them. Website only allows changing dates, not cancelling. No info on cancelling purchase within 24 hours of purchase. Phone number for Poland location only.

24. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello, thank you for your comment. Please be informed that a service fee is charged each time to the purchase transaction of flight tickets on eSky. The said service fee is non-refundable and is charged for using the search engine, issuing a ticket and after-sale service (including handling possible refunds). Information about its amount is specified in the price summary in the booking form before accepting the purchase of the ticket.
Best Regards,
luckygo

Vurdert til 1 av 5 stjerner

Can't get my refund from them

Can't get my refund from them. And when contacted they want all my bank information (which I would never give) rather than just refunding to my credit card from whence I paid.

24. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello, we are very sorry for this situation, but lucky2go has no influence on the solutions proposed by the airline. All refunds are made with the consent of the airline, based on its procedures and terms and conditions. We do our best to help each customer. Unfortunately, we cannot find your booking based on the description alone and relate to your comment. So that we can verify your request and provide all information, please use the contact form: https://www.lucky2go.com/about-us/contact, select the appropriate topic, and then provide the lucky2go booking number and describe the case. This will enable us to analyze the comments and provide the necessary information.
Best regards,
lucky2go

Vurdert til 1 av 5 stjerner

I would give them no stars

I would give them no stars! Customer service is quick, but not in a good way. I wanted a refund for a flight I booked accidentally. I contacted them as soon as I booked it. All I got was the run around. The price that was stated was not charged! There was another $15 in charges that were added to my card! They won't give a refund even though all other airlines do within 24 hours. They called me they said. The ID came up as 111111111...to me that a scam. Which this company is. Bait and switch and shady business practices! Don't use this service.

19. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, thank you for your comment. We are always working to make travel arrangements easier and more convenient. According to the regulations we have to charge a cancellation fee if the flight has not been cancelled by the airline. If you have any questions, please contact us using the form at https://pl.lucky2go.com/o-nas/kontakt. Yours sincerely, Magda

Vurdert til 1 av 5 stjerner

Efectivamente es un fraude. Ya qué yo volaba el 4 de diciembre al llegar al aeropuerto y hacer mi trámite no m dejaron volar por que mis escalas eran en los ee.uu mi destino Honduras .

Esta agencia es un fraude les cuento que yo tenía un viaje el 4 de diciembre conore mi boleto por esta página. Mi destino era Honduras. Hacia 2 escalas en los ee.uu y sin más llegue al aeropuerto lista cn todo lo k tenía en manoy ohh sorpresa no m dejaron volar por que no tenía visado para entrar cuando en la página no dice ni señala algún documento pra poder ingresar ya que mi destino era Honduras . Hable por todos los medios para que me dejaran volar oh me cambiaran vuelo ohh m reembolsarán mi dinero y qué creen ni una ni la otra son unas estafadores ladrones no confíen en esta página ya que el error es de ellos por no decir en su pagina si uno necesita cualkier documento por hacer . Si no que solo t venden el boleto sin decir nada y ya ellos luego se lavan las manos con decir que no pueden solucionar nada. En fin m an robado mi dinero y n m dejaron volar .estos son una ladrones estafadores

4. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, thank you for your comment. We are always working to make travel arrangements easier and more convenient. If you need help, please contact us using the contact form at https://pl.lucky2go.com/o-nas/kontakt. Select the appropriate category and topic. We will do our best! Kind regards, Magda.

Vurdert til 1 av 5 stjerner

This is not a transparent system

This is not a transparent system, this was my first time booking flight. I assumed that there might be some hidden commissions and wanted to cancel the booking if this happened, but the guys thought about this outcome in advance and the amount of commissions was not reflected at any stage. I received my order with a final total of 17$ dollars more for a ticket cost of 29$. Disgusting service.

17. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi! A non-refundable service fee is included with every booking. It allows us to take full care of your trip. Kind regards, Magda

Vurdert til 1 av 5 stjerner

In other words you can call them…

In other words you can call them thieves if anyone need proof I can show them but don't let them to steal your money.
Details: I have booked a ticket on 15 from Jedah to Dublin for 209 pounds total cost in euros was 265 euros. You guys have cancelled the ticket and refunded after a week and with less amount shame on you guys. In first why you guys would cancel when it was purchased and pay less and delay.

15. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, we do not have any data to find your booking. Please write to us using the contact form at https://linktr.ee/eskycontact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda

Vurdert til 1 av 5 stjerner

" additional services:

When I booked this flight there was a charge on my receipt stating" additional services" I have nothing to explain what this charge is for and trying to reach anyone is impossible. The Airline carrier stated that they were not responsible for the " additional services charge". Please explain??????

13. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, I see that you have already contacted us and received a response. If you need help regarding your trip, please email us using the contact form: https://pl.lucky2go.com/o-nas/kontakt. Please include your booking reference number in your message - this will speed things up. Yours sincerely, Magda

Vurdert til 1 av 5 stjerner

Bought an overpriced place ticket from…

Bought an overpriced plane ticket from here and it said pending, for a long time and it made me not super comfy. Then I saw all these reviews and canceled my credit card then flagged it as a scam.

10. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi John Francis,

I would like to check what has happened. To clarify the matter I need your booking number and phone number. Please provide these via the form: https://www.lucky2go.com/about-us/contact.

Best regards,
Margaret

Vurdert til 1 av 5 stjerner

This website is a scam

This website is a scam! Don’t purchase from them! They hide their service fee in boilerplate language before you confirm your purchase. They advertise a lower fare than the airline to suck you in, but then charge an almost $10 service fee. You are better off booking directly with the airline.

9. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi Leah S.,

Like other travel booking platforms we charge a service fee. This fee allows us to help you choose the right offer and assist you at every stage of your trip. The fee is included in the booking price and is non-refundable.

Yours sincerely,
Margaret

Vurdert til 1 av 5 stjerner

This website is a scam

This website is a scam. They list a total booking price, then when hit book flight, after they have your credit card info, they charge you a higher price. I contacted my credit card to report the scam. The CC said that I won't be charge. Going to keep an eye on it. Going to also contact Google and report this scam. Google need to remove this scammer from their site. I will follow up into they do something about this scammer. Can't believe that Google will have scammers like this one on their site.

8. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello E,

The service fee is listed and visible on the pre-purchase form. This gives you access to multi-airline comparison and fast travel booking. If you have any further questions, please email us at https://www.lucky2go.com/about-us/contact.

Kind regards,
Margaret

Vurdert til 1 av 5 stjerner

This lucky2go so called travel company…

This lucky2go so called travel company is huge SCAMMM. people be aware of this people they are from India and before they use the name click2go. Don't ever ever buy from them. I got scam and never got my money.

6. desember 2023
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Svar fra lucky2go

Hi futbolista latinoamericano,

I am concerned about what you write. I would like to check what has happened. Please describe this situation via the contact form: https://www.lucky2go.com/about-us/contact.

Kind regards,
Margaret

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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