lucky2go Anmeldelser 

1 662
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Moje doświadczenie rezerwacji lotu Waw do Agadir,Maroko odbyło się szybko i sprawnie. Jedna uwaga w sprawie zapłaty, Kwota do zapłaty, a lot podana na stronie była 223.31 zł., Natomiast pobrano... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Uma experiência a nunca mais repetir. Comprei 1 viagem de ida e volta no valor de €600,00 e também comprei com o acréscimo de €60,00 de seguro de cancelamento de viagem. Por motivos pessoais fui obr... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Rezerwowałam lot w obie strony do Turcji. Mój pobyt 28.04 - 05.05 2024 rok. Cała rezerwacja przebiegła pomyślnie, odprawa on-line, bilet. Informacje były systematyczne i czytelne. Dzwoniłam również do... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

l’annulation du vol : A catastrophic experience – to avoid at all costs! Nonexistent customer service: it is impossible to reach them, whether by phone or email. My return ticket was cancele... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Reisebyrå

Opplysningene stammer fra ulike eksterne kilder

lucky2go helps you find cheap flights for connections carried out by over 800 airlines, regular as well as low-cost and local ones. Now you can combine them much easier and cheaper into one travel plan thanks to our friendly technology called virtual i...


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,0

Alle anmeldelser

(1 662)

14 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Hey @Lucky2go hope your Services and…

Hey @Lucky2go hope your Services and Air tickets gone legitimate. you guys really need to improve Customer supports and also Need to fix the Tickets overall by not scammin. Hope u do a legitimate business please
Don't suck money from people that's a hardworking moneys. So please hope u had a great Services regarding the tickets.
Please make that a legitimate Business

4. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, we do not have any data to find your booking. Please write to us using the contact form at https://www.lucky2go.com/about-us/contact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda

Vurdert til 1 av 5 stjerner

I just booked with lucky2go and…

I just booked with lucky2go and something felt off as reservation number is not as a company reservation. No letters inside. As I am in the airport I just ask airline to see if my name is on the list of passengers and it is NOT.

So where is my pnr number for the flight?

29. september 2024
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Svar fra lucky2go

Hi Olga,
to clarify the matter I need your booking number and phone number. Please provide these via the form: https://www.lucky2go.com/.
Best regards, Margaret

Vurdert til 1 av 5 stjerner

Un terrible servicio compre 2 billetes…

Un terrible servicio compre 2 billetes y no me llego nada ni siquiera estaba apuntada en el vuelo hable con la aerolinea con la q supuestamente trabajan y tampoco le aparecía los contactos una completa estafa a parte ni siquiera tenia acceso al chek-in. Definitivamente le doy un -5 estrellas.

28. september 2024
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Svar fra lucky2go

Hi,
I see that the situation has already been resolved. Thank you for your notification.
Kind regards, Margaret

Vurdert til 1 av 5 stjerner

Uma experiência a nunca mais repetir

Uma experiência a nunca mais repetir. Comprei 1 viagem de ida e volta no valor de
€600,00 e também comprei com o acréscimo de €60,00 de seguro de cancelamento de viagem. Por motivos pessoais fui obrigado a cancelar e esta companhia só me reembolsou em €52,00. A companhia de seguro recusou na totalidade o reembolso. Aconselho a todos os viajantes a comprar diretamente nas companhias, nunca comprem em terceiros porque estes terceiros vivem de fraudes.

23. september 2024
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Svar fra lucky2go

I see that you have submitted the return yourself, accepting its amount. As for the insurance, please check if the reason you provided complies with the Specific Terms and Conditions of Insurance.

Vurdert til 1 av 5 stjerner

They are scammers

They are scammers. They show up in googles top searches and so they appear legitimate, but they are not. Just search engine specialists that scam you. I paid for additional luggage for a flight but never saw it on my final ticket. I got a call from them after submitting a request via their website. The caller said they had no record of it and it’s not included in the price. I screen shotted the whole purchase process and proved it was in fact included. I sent a pdf as such to their email as they requested, and then they ignored it and said to submit another form that will take 14 business days due to the private nature of the transaction. They just try to push you off until you give up. Search how to report scammers on google. You can select deceptive behaviour as an option. Enter their url and how you found their website. If enough people do it, they may get removed from Googles top searches and hopefully be stopped from their continual scams.

10. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, thank you for your feedback. We are currently reviewing your notification. We will get back to you. Kind regards, Magda.

Vurdert til 1 av 5 stjerner

negligencia

Terrible, desde un principio no estaba seguro si viajar aun asi compré el tiquete con una supuesta garantia de cancelacion la cual no me dejaron utilizar, adicionalmente nunca me enviaron informacion del vuelo para yo poder realizar chack in o poder gestionar mi reserva

9. september 2024
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Svar fra lucky2go

Hi! We are already working on your case. Please be patient and we will get back to you soon. Kind regards, Magda

Vurdert til 5 av 5 stjerner

Wszystko jest ok

Wszystko jest ok

9. september 2024
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Svar fra lucky2go

Cześć, dziękuję za opinię, życzę udanej podróży. Z pozdrowieniami, Magda

Vurdert til 1 av 5 stjerner

Highly untrustworthy website

Signs you up for the newsletter even tho the box was unchecked.

7. september 2024
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Svar fra lucky2go

Hi, thank you for your feedback and sorry about the situation. Please report this using the contact form at https://www.lucky2go.com/, selecting the appropriate category and topic. This will enable us to address the issue as soon as possible. Best regards, Magda

Vurdert til 1 av 5 stjerner

Its seems to be a scam

Its seems to be a scam. Incorrect contact details, charges for insurance i removed as I don't need it. Send dodgy invoice for one flight and not the other. Stay away form this site

5. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, thank you for your feedback. We are currently reviewing your notification. We will get back to you. Kind regards, Magda.

Vurdert til 1 av 5 stjerner

Cheating and worst experience ever

Just 15 minutes ago, I had a terrible experience with Lucky2go. I was redirected from Ticket Generator to Lucky2go and completed my ticket purchase on their platform. I kept checking the ticket price and refused all additional services to ensure the price would be the same as initially mentioned. I also checked the price on the official airline's website, which was higher. So, I continued with Lucky2go. After entering my card details, I double-checked the amount and pressed PAY. To my surprise, my credit card was charged double the amount! I quickly checked my email and saw that they had added agency fees. It’s unbelievable!

I contacted their helpline, send a message to a form on website, but they told me they can do nothing. Helpline is helpless. I have never experienced such deceit and cheating before!!!!My recommendation: never use Lucky2go. Be extremely careful! worst experience I had!

IM SURE LEGAL authority must review the way app is working and purchase mechanism, because if you choose PAY you agree with an amount you see as a final to pay. if you deducted additional fees without approving it it's absolutely illegal!

and their response to all comments same as mine is not helpful.
I agree that agencies must have fees, any amount they want, but take money from my pocket in honest way and inform me as a customer in advance!

5. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi Inna,
like other travel booking platforms we charge a service fee. This fee allows us to help you choose the right offer and assist you at every stage of your trip. The service fee is listed and visible on the pre-purchase form. Before you pay for your booking, you can check all the amounts listed that make up the total price.
Kind regards, Margaret

Vurdert til 1 av 5 stjerner

Aká cualkier escriibe opiniones sin…

Aká cualkier ewceibe opiniones sin control...deberian controlar...es complikcado creer la veracidad de las opiniones..viendo como usan la competencia ciertas herramientass para hablar malnde diferentes empresas ..no digo que no lo sea , solo que es muy confuso

26. juli 2024
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Svar fra lucky2go

Hi Claudio,
thank you for sharing your thoughts. We understand your concerns about the credibility of online reviews. We assure you that we strive to maintain transparency and fairness in our review process. If you have any specific concerns or need assistance, please don’t hesitate to reach out to us directly. We’re here to help!
Best regards, Margaret

Vurdert til 5 av 5 stjerner

Best price

Best price
Easy process
Honestly

22. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hello Osama!
Thank you for your kind words. I am very pleased that you appreciate our service :)
Best regards, Margaret

Vurdert til 1 av 5 stjerner

Lucky2Go deceives users by putting a…

Lucky2Go deceives users by putting a false price in Google flights and other websites, and then lies that the price has changed from the airline.

This is false, the airline always had the higher price, Lucky2Go just wanted you to get tired of putting in information and just continue.

16. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Hi, we do not have any data to find your booking. Please write to us using the contact form at https://www.lucky2go.com/about-us/contact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda

Vurdert til 1 av 5 stjerner

استرجاع اموالي

مرحبا لقد اشتريت للتو رحلة من بورتو الى بروكسيل ولم احصل على تدكرة الحجز مع العلم انا رحلتي اليوم

اريد استرجاع اموالي في القريب العاجل

15. august 2024
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Svar fra lucky2go

Hi, I see your return is being processed, you will receive it soon, Magda

Vurdert til 2 av 5 stjerner

Overall terrible experience

Ticket did not arrive over email (went to spam). Booking arrived shortly before the flight, while auto check in did not work. Stuck in line waiting to get tickets.

Ticket was received after waiting in line to check in

Only giving 2 stars because the support people called me back within an hour of emailing them. Smells like very shady operation, not sure how they make money. Would not use again unless a huge savings or you like waiting in line

10. august 2024
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Svar fra lucky2go

Hi, thank you for your comment. We are always working to make travel arrangements easier and more convenient. If you need help, please contact us using the contact form at https://linktr.ee/eskycontact. Select the appropriate category and topic. We will do our best! Kind regards, Magda.

Vurdert til 3 av 5 stjerner

Leider war eine Buchung nicht möglich

Leider war eine Buchung nicht möglich, es wurde unmittelbar wieder storniert.

Bedienung war einfach und Rückabwicklung ohne Verzögerungen

10. august 2024
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Svar fra lucky2go

Hi, thank you for your feedback and valuable comments. We will keep them in mind as we continue to develop our service. Take care! Magda.

Vurdert til 5 av 5 stjerner

I feel bad for everyone who has had a…

I feel bad for everyone who has had a negative experience! I picked lucky2go because it was $10 cheaper than the regular airline option and have no complaints. They sent me verification same day and I got my confirmation code so I was able to check in for my flight online.

6. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra lucky2go

Awesome! Thank you for your kind words and have a great trip. Get in touch if you need anything, we can help. Yours sincerely, Magda

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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