LOT Polish Airlines Anmeldelser 

Customer Service is worse than the so called Budget Airlines....which LOT is not when you see their ticket prices. They changed their website so you have to call Customer Service to make any changes to your flight, even if you buy a flexible ticket. I was on a flexible Business Class ticket trying to change the date. No response to online forms, no response to messenger chats and zero response on the phone. After a total of 4 hours on hold I still didn't get to talk to agent. A week of online forms and messages and zero response. Doesn't matter what class you fly. Terrible, will not be flying with them again if at all possible. I had to fly on the dates I was booked on because I couldn't get to talk to anyone before my flight.

After contacting Customer Service and waiting for 1.5h hours to speak to the agent was transferred to cashier to pay for my reservation and am still waiting - this is another 1.5h at the moment...

J'ai effectué un vol Cracovie-Gdansk aujourd'hui et je n'ai rien à redire. Tout le personnel croisé était agréable. L'embarquement et le débarquement étaient fluides. Il a fallu moins de 10 minutes pour avoir les valises en main.
En vol le siège était confortable, il y avait un bon espace pour les jambes.
Le service était bien, verre d'eau et collation sucrée avec un cadeau pour les enfants.
J'ai été content de ce vol.

Flight cancelled.
I booked a flight in September 2020 for July 2021. The flight was cancelled in February. I tried to contact the company by phone and what's app but no one answered initially. I then contacted the booking company, Amex Travel, and they were able to connect with them after being on the phone for a couple of hours. The ticket was refunded in full. It took about a week for the money to get credited to my account. I also had paid separately for seats. Eventually, the what's app message was answered a couple of days later and the money for the seat fee was refunded to me. I guess they are just really busy with this entire mess. Also, as I read other reviews, I realised that they have gotten better in handling issues properly, compared to last year.
The three stars I gave I really for getting my money back in a timely manner, and for cancelling my flight way in advance, instead of in the last moment.

Sehr schlechte Fluglinie. Habe einen Flug gebucht, Geld abgebucht, Flug gecancelled.
Es war ein Multi-Stopp, da es momentan keine direkte Verbindung gibt. Ich kann nach Warschau fliegen, aber nicht mehr nach Frankfurt. Telefonisch nicht erreichbar. Whatsapp versucht, Antwort nachts nach 15 Stunden und dann wird geschrieben, dass das Gespräch beendet wird, da ich nicht reagiere ?! Messenger versucht, keine Antwort, soll warten.

Was für ein Schrott.

Avoid LOT Airlines at all cost!
I have four compensation cases pending for eight months now, which were cancelled by LOT due to Corona.
Talking with their customer service is like talking to a wall!

Just travelet to Warszawa from CPH! Nice to se how an airline like all others struggles to provide the best possible service in these very hard times!
Thanks for a nice ride yesterday January 11'th 2021!

Advarsel! rejs ikke med dette forbryder foretagen, LOT sælger gerne billetter hvorefter checkin bliver nægtet med en udokumenteret henvisning til EU-regler.

Can't get a refund cause "I changed the ticket once" I never agreed on changing the ticket.
"Yes you did on the 13/10" but no one can read me the email where i supposedly confirmed the new times.

CAUSE I NEVER ACCEPTED IT.

Booking number L56FI2
Booking referenence: K9H3K2

une catastrophe! plusieurs annulations pour les mêmes vols, de la mauvaise foi de la part du "service" clients. disent une chose et son contraire. ça ne semble pas les choquer de donner des heures horribles ou un vol sur plusieurs jours au lieu du vol normal, sans compensation et refusent le remboursement malgrés le chaos crée. on ne m'y prendra plus jamais..

Their Customer Service is very unprofessional. Despite the fact they promise on their website to refund the money for the canceled flight within 3 months maximum due to high load (which is already a lot), they did not manage to do even this. When you write to their FB support, they would simply reply that "there is lack of possibility to accelerate this process" or "there is lack of possibility to contact with the Refunds Department". The refund can be issued within minutes! The client means nothing to them, they only want to earn money. Needless to say that if I wait any longer, I might not be able to get any refund at all. And if I get a voucher instead of a refund, it is only valid for 12 months since the initial purchase. 4 months are already wasted. LOT, please work on your customer service. This is the face of the company!

Really bad experience. They do nothing, standing in a Normal line and 4 people just looking at there nails in other booths, because it’s a different line (family or special). Then we get our bordingpass and we get seated in row 13 and 20. We checkin 2,5 hours before departure.... nothing to do from their site, they say.

I had a great experience with the airline!
The flight attendants were really friendly and helpful it was a short
flight so I wasn't really expecting anything but in fact they
distributed water and snacks and even disinfection wipes

Took my money, never transported me, waiting for a refund for more than four months now. hotline hangs up after 45 minutes waiting.

dont book with them, dont give them your money. in my opinion, they offer flights on a regular basis that are not going to happen and they take your money as an interest free loan.

they are so bad, that they even had to restart their trustpilot profile... totally untransparent and not legit!!!

SCAM! Cancelled my flight + can't refund because:

-Website shows an Error
-Don't answer phone calls no matter if you call the German, Polsih, Russian, Englisch etc Hotline you're on the neverending holding pattern
- Don't answer on Facebook / Instagram
- They are unreachable if you want to your money back but they are SUPER FAST to take your money away

They ust ignore you. Suki blyat ! SCAM!

Lot odwołuje loty do 31 sierpnia i nie zwraca za nie pieniędzy! Lot sprzedaje bilety na loty, które wie, że się nie odbędą!

I booked a flight with a very expensive tariff that allowed me to get ticket refund however at my request LOT is still refusing to reimburse me after 90 days, next time you travel LOT remember: LOT = Lot Of Trouble!!!

Please contact ticket issuing office in order to proceed with the refund.

When you enter the ticket number in the refund procedure, it will be displayed like this. What should I do?

We bought a business class flight from Gdansk via Warsaw to Sri Lanka - LOT offered good prices, if the ticket was bought well in advance, so we decided to experience a bit of luxury.
The outbound flight on March 11 was very pleasant with full service and an almost empty cabin.
Unfortunately, due to spread of coronavirus during our stay Polish government closed borders and LOT canceled our return flight.
Of course, LOT did not care to inform us about anything, we learned about canceled flights from friends who called us from Poland.
Then the first problem occurred - it was not possible to contact the airline.
Answering machine stated that waiting time was less than a minute, then music for hours, and connection was lost.
Friends from Poland called us about resumption of some flights to Poland.
The price of the flight was not to exceed PLN 2,400 (the rest was to be paid by the government).
But there were no flights from Colombo on LOT website.
According to the site info, in the absence of a flight from a given country, application form had to be completed and LOT was to inform about flight home.
LOT never contacted us.
Our Polish friends phoned us that there was a flight from Colombo on March 17.
The LOT website, offered tickets, but only on March 29 and at a price from PLN 2,350 for economy to almost 8,000 for business - one way and only to Warsaw!!
For the record – RETURN economy flight from Gdansk to Colombo was around PLN 2,300 by the time we booked our tickets.
Change of booking by Internet was impossible.
Being extremely lucky I was able to call the hotline at 3am and change the reservation, just before deciding to pay again for an already paid flight - only at least twice the price.
Then unpleasant surprise on board.
Information that "due to circumstances the on-board service will be limited."
We have pandemia but there were no disinfectant or sanitizing wipes on board. Only passengers' temperature was taken, a little bit of some gas was sprayed in the cabin before departure and a medical form filled.
One of the toilets was reserved for use by the crew only.
A service below the worst low-cost airline was offered for a 10-hour flight.
No hot meal not even a cup of coffee or tea.Mineral water, two disgusting, inedible, cellophane wrapped sandwiches and juice or soda.
AND THAT'S ALL!! in Business Class
LOT probably "saved" some $250 on this flight in exchange of loosing their reputation and future passengers.
Aircraft staff had hot meals, but only for themselves.
It appears that LOT try to recover future loss of income by selling substandard service for full price.
And LOT probably will also want to reach into the pocket of all Poles by extorting subsidies from the Polish government to tickets that either had already been paid for by passengers in advance, or by the ones now forced to buy one-way tickets for the price of a return one.
I asked for a complaint form, but I received a reply that such did not exist and that they have forms "on normal flights", but for this flight "the forms were not delivered by Warsaw".
A survey that can be completed using the onboard entertainment system is another sign of complacency and arrogance of the LOT management.
There is practically no room for any critical comments about the service.
There is a list of superlatives about LOT and their staff, and the only choice is to confirm at least one item per page. If none of the given "superlatives" is true and nothing is marked, then the survey cannot be continued.
In this way, praise must be given to staff behavior that has not taken place.
But LOT can boast about excellence of the services confirmed by satisfied passengers.
Congratulations to LOT for complacency and Survey Analytics for the lack of professionalism in preparing the survey.
As Pole I used to fly LOT even if it was more expensive - never again.