LOT Polish Airlines Anmeldelser 

Checked in with a trainee. He had a lot of trouble. Kept apologizing. Couldn’t print my boarding passes for my connecting flights. Said he would do it later at the gate. But we were kind and patient. He’s learning.
Circled our gate on our boarding pass. My dad needed wheelchair assistance.
The gate changed within a few minutes prior to boarding time. We did not know, did not get a notification. They did not post it on the initial gate screen. When we realized something was wrong, I ran to the proper gate, dad in a wheelchair. There was our plane, accordion passageway attached to it. The gate screen said now boarding in green and they wouldn’t let us on. Cancelled and called us “no-shows” and the supervisor yelled we should’ve checked the board. We were only three gates over. Very close by. They knew we were missing boarding passes, and that my dad had a disability and needed assistance. With these factors, you think somebody would’ve had the courtesy to at least come and find us. We were so close by.
I could tell the trainee (young man) knew he screwed up. The look on his face when he saw us. He took off pretty quickly. No empathy, we begged to know what to do next. They even cancelled our connecting flights and we could’ve made one of them through another airline. They just assumed. This is costing somebody thousands of dollars and the plane was sitting there. The sign said “now boarding” in green. We strongly suspect they sold our tickets on standby. Our bags ended up in the armpit of the airport and it was the airport that helped us NOT LOT. They were totally unprofessional. They should be ashamed of themselves. I will avoid that airline and tell my story to anybody I can. When we went to go see what other options there were, we were told by customer service this happens quite frequently with LOT. They should be called ALOT for screwing people over ALOT.

One of the worst airline out there. They canceled a direct flight, replaced by a longer one, without the right meal and without refunding VISA fees for the new route !!!
What kind of company changes the flight and do not compensate for the additionnal fees ? None except LOT.

Polski lot to dziadostwo oszustwo biorą belgijskie samoloty klasy zerowej które przystosowane są na krótkie loty i wożą ludzi na ponad dziesiecio godzinne trasy . Siedzenia twarde (plastyk obciągnięty materialem) bardzo ciasno, brak odpowiedniej wentylacji (osobisty nawiew) ogólna słaba, brak podstawowych udogodnień , ludzie mdleją, na co czekają aż będą umierać z wycieńczenia!!!???

I do not advise anyone to visit this country or this airport. There is racism at the airport and there is no respect. All the employees at the airport, without exception, are forced to teach lessons on how to respect others.

Easy check in and boarding. Flights on time with friendly staff at the counter. Clean and a good choice of snacks and food throughout the flight. I was apprehensive because of negative reviews, but were pleasantly suprised with the service and flights

Jestem klientem LOT od 40 lat. Zawsze biznes klasa kojarzyła się z wyższym standardem podróżowania i dbałością o klienta..
- fast track - mogłem w ostatnim momencie przybyć na lotnisko - teraz możliwość zakupu fast track'a przez wszystkich spowodowała, że odstałem do kontroli 20 min.
- jeżeli samolot jest na płycie dowożono pasażerów bizness oddzielnym busem - teraz jednym zatłoczonym autobusem
- przestrzeń bagażowa nad siedzeniami bizness jest zajmowana przez " przedsiębiorczych pasażerów economy- bez reakcji stewardes" - i szukaj miejsca ??
- do toalety, która powinna być dedykowana dla bizness stoi kolejka z economy, z krzyczącymi dzieciakami nad głową .. gdzie ta strefa komfortu za którą płacę i zaglądanie mi co pije czy jem..
- nie ma już gazet ani proseco na powitanie;
Z różnic z economy class pozostaje tylko posiłek, gdzie dostaje się to co pozostało !!!- czyli np. słodkie zimne placuszki, których większość nie jada ( to problem przewoźnika aby pasażer miał wybór..)
Albo LOT sprzedaje usługę premium albo niech zrezygnuje ( w imię oszczędności) i tylko economy class ale nauczy się od innych przewoźników.
Bo placuszki za 20 zł. ( a nie dodatkowe 1500 zł) i fast track za 39 kupię sam...

Wstyd!!!

Very bad experience, starting from not showing that a transit visa in poland is required, till after you pay for the ticket, to not issuing any refund

Mój lot był okropny

Annulation de vol suite à un problème sur l'avion, aucune information, 3 heures d'attente au guichet pour un autre vol. Retard de 11h à l'arrivée. .. une indemnisation est prévue par la loi européenne. Refus de la compagnie pour motif: problème de sécurité. Il faut les attaquer au Tribunal car ils refusent tout échange. Au retour, des retards et les correspondances ne sont pas garanties.. donc plus jamais! Je déconseille fortement cette compagnie.

I've had very bad experience with LOT company. My fife has bought 3 tickets for our family for new year holidays from Prague to Tallinn and back. At the airport we've found out that one of our tickets was cancelled. Without explanation, without notification and money back (but I will write the request later). I don't know what is in LOT's management in the head if they let happen things like this! Never again I will fly with LOT!

Return flight has been cancelled with no single communication from their side, because I didn't attend the departure flight due to emergency. I understand these are common controversial and unlawful practices from their side and a few other cheap airlines, however my friend told them at the check-in desk on the day of departure (as per article 3.3), and staff confirmed that everything is fine, therefore I did not fail to notify them about my intention to change the journey route. However they didn't respect their own terms and conditions at the end. They were sending e-mails that my flight is going to be delayed by 5-15 minutes couple of times, but nothing about most important thing like ticket being cancelled for no reason, no communication whatsoever, NONE, NULL from their side (this should be illegal). I've paid for the ticket, so my expectation was to travel. As the result, they've charged me the penalty twice as original ticket cost to reserve my own seat at the last minute which I've already paid for in the first place, and before I've paid penalty, they were lying at the desk they didn't have any seats left. I've sent complains just to receive copy and paste answers and one-way communication going to nowhere. Avoid at all costs.
These unlawful practises must to be reported to CAA (Civil Aviation Authority) and ECK (European Consumer Centre in Poland), because their complaint system simply doesn't work.

Lot vend plus de billets que de places dans l'avion. Nous sommes restés en rade à Varsovie alors que nous avons acheté notre billet en novembre 2022. Nous avons dû prendre un autre vol à destination de Zurich au lieu de Genève, donc frais de train supplémentaire. En plus, ils ont égaré nos bagages.... Et pour se faire entendre chez LOT, c'est la galère

Be prepared for the worst flying experience you could ever have in your life!
The airport staff and flight attendants are rude and refuse to answer any simple question or give any directions in English.
They seem to be constantly angry and frustrated.
So very strange for an international company!
And don't even think that if you call Customer Service anything will be done to help you or give you a decent alternative.
Customer service agents do not have a respectful or professional approach to people. They just inform you that it's none of their business if you run into problems, that you should have read their "terms and policies" before you even consider booking a flight with them, and, in conclusion, that it's just your responsibility to find a solution.
They assertively say, in a repetitive manner, that your problem is none of their business!
With "the help" of Lot Polish Airline, I was left alone and stuck in a foreign country airport that doesn't care about people, unable to continue my journey or return to my country.
This company is a real nightmare!

Mój bagaż został przeszukany. Wszystko porozwalane , leki porozrzucane , kosmetyki powylewane ale uwaga teraz najlepsze !!! zostałam okradziona !!!!!
Kolczyki , 2 bransoletki oraz pierścionek który był od kilku pokoleń w mojej rodzinie. Ja jestem świadoma tego , że tego nie odzyskam ale to jest dramat! Jak pracownik lotniska przeszukując bagaż może KRAŚĆ, nazwijmy rzeczy po imieniu ZŁODZIEJU karma do Ciebie wróci bądź pewien!!! życzę Ci tego i tak będzie. Boli mnie również to , ze to w moim kraju zostałam okradziona lot Warszawa-Albania. DRAMAT !!!!!

In summary, I had a horrible experience with LOT Polish Airlines, it is the worst airline I have ever used.

Despite booking economy standard tickets through Expedia (which did not indicate that it was a saver ticket), we were charged for our luggage. According to your website, we are entitled to luggage.

The check-in process was disorganized and chaotic. The flight was overbooked and my partner’s seat was taken by someone else. We were separated on the flight. The flight was delayed and the layover in Warsaw was so short that we did not receive our luggage in Beirut.

The luggage was delayed 24 hours, which meant that we had to manage without our belongings for an entire day. We had to go to the airport again the next day early in the morning to pick up our luggage.

On our return today (the 12th of August), we had to pay for the luggage again which is unfair. There was delay again and we did not receive the luggage as well.

I raised a complaint and demanded a refund of the luggage payments and compensation for all the damage done. Lot airlines did not even bother to respond to me.

It is a horrible airline, I would never use again and recommend it to be avoided at any cost.

Dramatically bad. Refused to pay 250Eur for 15 hrs delay.

This is the worst airline in the whole world believe me if you use this airline no matter who you are or where you are flying from you will regret it for the rest of your life , firstly they can just refuse you from boarding the flight , secondly they can delay the flight for up to 4 hours or even get it cancel the flight without caring one bit and if you have a connecting flight just forget it you will never meet the flight and they wings I anything to help, they are so rude and they are too expensive all for nothing and their services are terrible the worst you can ever get from an airline I have never made a review before about anything but this is just too bad and horrible and I just had to do this to warn everyone if you fall a victim of them don’t complain because have warned you right now never to use them
Never use them this is a serious warning they are evil and they don’t know their jobs they are also very racist

Excelente atención en el Aeropuerto de Madrid 🇪🇸.

The so called female asked for the language to be weighted and it was 0.3 kg over and my business parent for whom i had some good for was with me with 4.3kg we informed we are together so well below the allowable limit.
She spoke in polish and i asked her to speak english and she started talking aggressive and arrogant claiming why is it that i have Polish passport and dont speak the language. I believe thats against many company policy as well as interference to my personal life.

She than refused to allow us to balance the weight beware us and took it as a check in language while gossiping loudly to her colleagues and made few passengers laugh and look at myself, i herd the word black that is pronounced as chorni which is a massive harassment in advanced countries and i hope that soon enough countries like uk will have strict racial regulations agains companies that employ racist and rude workers.

Nigdy więcej! Zdecydowanie odradzam. Lot z Warszawy do Los Angeles 5 października 2019 roku wystartował z opóźnieniem 2 h 38 minut, samolot dotarł na miejsce z opóźnieniem ponad 3 h. Pogoda na obu lotniskach idealna. Moją reklamację LOT odrzucił podając absurdalne argumenty, jakoby na trasie panowały nadzwyczajne, bardzo złe warunki pogodowe. Prawda wyszła dopiero w sądzie. Samolot wrócił opóźniony z poprzedniego lotu, miał jeszcze usterkę techniczną, trzeba było zmienić przydział miejsc pasażerom i leciał dłuższą trasą niż zazwyczaj. Warunki atmosferyczne nie były nadzwyczajne. LOT odwoływał się, grał na czas, kombinował na wszelkie możliwe sposoby. Klient w ogóle się nie liczył, bezczelnie próbowano robić ze mnie idiotę. Po przegranej sprawie 5 kwietnia 2023 r. (tak, tyle to trwało!) LOT zwleka z wypłatą odszkodowania. Jeśli będziesz mieć pecha i coś będzie "nie tak" nie licz na zrozumienie i uczciwość LOTu! Pamiętaj, oni są panami, ty masz się podporządkować i najlepiej zrezygnować ze swoich praw. A jak się postawisz i zaczniesz walczyć o swoje słuszne prawa, licz się z tym, że walka będzie długa. Ja wybiorę następnym razem inną linię, nawet gdyby było drożej, co akurat będzie trudne, bo LOT na transatlantyckich trasach jest najczęściej dużo, dużo droższy niż konkurencja. Jedna przesiadka nie robi mi różnicy, wolę mieć pewność, że będę traktowany jako gość, nie jak wróg, którego trzeba złupić za wszelką cenę.