LOT Polish Airlines Anmeldelser 

Be careful if you decide to travel with LOT, as they are experts in fraud! I booked a ticket from Hungary to India with luggage included, but at the check-in desk, they couldn't find it in their system and made me pay again for another 20 kg. To make matters worse, I am still waiting for a refund since February. The staff were not nice at all and claimed that they were a third party and didn't work for the company. They even threatened not to take my luggage if I didn't pay! And guess what? The same thing happened on the way back from India to Hungary. The staff were rude and dismissive once again, making it clear that they didn't care about the inconvenience and stress that they were causing me. To make things worse, they were weighing every single item I have to make me pay even more. Another incident that happened to my friend: He missed one way flight so they automatically cancelled his return ticket (3000 km ++). He was denied boarding!!! It seems like the only way to travel with LOT is to travel with no luggage and never miss your flight, or else you can forget about everything! It is unacceptable for an airline to treat their customers in such a way and to make them wait for months for a refund that is rightfully theirs.

My suitcase was 28.5kg instead of 23kg and I was charged 135€ for a difference of 5.5kg!!! This is an abuse. Will never ever use your company again. Hope people will take my comment into consideration before booking a flight with you.

Personnel désagréable.
Nous avons le droit à un bagage à main qui m'a été pris et mis en soute alors qu'il respectait taille et dimension.
Temps perdu (que je n'avais pas) pour récupérer la valise et bus loupé.

This airline is so dishonest, difficult to work with, and deceitful about policy.vSo many things have guaranteed that I will never use this airline ever again, and I will tell all family and business partners to avoid. To begin, I have recently spent 5 HOURS on hold for ONE important phone call. Over three days I needed to call multiple times to resolve an issue that the staff could not handle appropriately, and over three days I spent 11.5 HOURS ON HOLD! In addition to this, on a second ticketed flight I needed clarification on medical device transfer policies, and after weeks of calling and waiting and being told someone would call me back with a proper answer, no one ever did. I've spent hours and hours over weeks being to someone would clarify. On a third (and absolutely final) ticketed flight I had a legal name change and passport update, requiring a change to my data. Per Lots OWN posted "name correction procedure" documentation, it is stated that there is no charge for a legal name change. Lot customer service disagrees with their own policy, and said that "while there is no charge for name change, there is a charge for ticket reissue, and if I decline to reissue the ticket my data will be incorrect at the airport and I will be denied boarding". This is is effectively false and dishonest information, as the airline forces you into a charge, or else denying you service on the flight. Lot Airlines consistently refuses to take accountability for its own stated policies, while also breaking its own stated policies to impose additional charges. The customer service is never able to clearly articulate policy or help customers prepare for their flights. It is a horrible situation and I promise that companies I work with will not ever use Lot Airlines again, and I will never return as a personal customer.

After waiting for long time , she , took my information and put me on hold again saying she don’t hear me, one time they just hand up on me pretending they don’t hear me also I was so sad was waiting more than 1 hr ,
I don’t like this company anymore they change a lot since my family first start using this airline, probably it’s time to change company also

They behave very badly.

I had great experience in their long haul flight from the US. Nice plane quiet ride. Professional staff, great meals. Thanks!

Ce matin à Roissy, mon beau-fils a été refusé à l'embarquement par le personnel de LOT Polish Airlines parce que son test antigenique ne comportait soi-disant pas la bonne mention pour le Japon. Or, avec un schéma vaccinal complet, plus besoin de test Covid pour entrer au Japon. Résultat ? Un billet perdu, un vol Air France à racheter au prix fort POUR RIEN.

I’ve just completed my second experience with the airline. There was a long delay with a short haul flight and I’ve just got the second same ordeal for the same route.

The airline is unprofessional and lacks proper organisational skills. They don’t meet the Star Alliance’s standards with all due respect.

I tried them with flight connections and their non-proficient service cuts the opportunity to access the business lounge as they kill the time with horrendous delays. The flight delays, the airport bus delays in the airport.

The cabin crew articulates about service issues in a low moral habit and you feel that this is low end people with regressive culture.

In sum, I would say it’s disgusting. I still have one return flight with them but then never ever will even consider their service again.

Creepy and dishonest.

1. Delays in both directions
2. Poor service in the plain
3. For this price - paid jouce during the flight
4. Too much ads in email
5. More than poor service in the airports
One star is too much!

My luggage haven’t reached the final destination in Istanbul. I have been contacting LOT for more than 24h and no answer from them and no track of my luggage. The airport in Istanbul is aware already and waiting for my luggage arrive from poland. IST LO 12720 from flight LO 137 is missed in Warsaw . I don’t have nothing to wear , i depend on medication and its all in my luggage. I will sue them! That’s an absurd

Zero humanity. Zero patience. Zero competence. Flight was cancelled. No communication on next steps. Waiting around for 3 hours in one line only to be sent to another line for another 4 hours. No resolution. No matter how ahead the ticket, it’s not worth the inhumane treatment and incompetence.

I have been trying to contact Lot both via their website as well as vie telephone to request a special meal on-board my transatlantic flight. The website will not allow me to do so, and nobody is answering my chat/phone requests/calls. Terrible customer service. Non-existent.

Une honte. Vols toujours en retard. J'ai volé 3 fois avec cette compagnie et ils avaient une heure de retard à chaque fois. Plus jamais pour moi!

Kupiłem lot z Pragi do Warszawy z międzylądowaniem w Krakowie. Pierwszy odcinek bez problemu z Ryanair. Natomiast drugi z LOTem to klasyczna porażka przewoźnika - overbooking. Bilet został anulowany przez LOT bez podania przyczyny i dostałem opcję kupienia sobie innego lotu. Nigdy więcej z LOTem.
Nie pozwolono mi złożyć reklamacji w biurze przewoźnika oraz poinformowano o braku kierownika dostępnego do załatwienia tej sprawy (lotnisko Kraków g.16.21).

J'ai acheté des billets le 12/03/22 et le 14/03/22 on m'annonce une modification de vol à l'aller.
Je trouve cela inadmissible alors que les places étaient bien disponibles à l'achat.
C'est purement de l'escroquerie!

Première étape: appâter les gens avec des prix attractifs et des horaires convenables
Deuxième étape: modifier les horaires de vols une fois que le paiement a été fait.

C'est vraiment du vol, une compagnie que je ne recommande pas du tout.

Worst company ever ! They cancelled my flight and gave me wrong information and have added in system that I didn’t show up at the airport ! When I contact them they told me I can ask for refund and in reality the tickets aren’t refundable! There was some more people with same problem ! I’ve lost my money, my time and have been fooled so never go with polish companies!!

Complete mess!!! Don't think, that when you purchase ticket-your problem sorted! Your problem just started!!!...Changing times or returned flights.. after one week change DAYS of departure.... If you will try to get refund- you will be in this "ping-pong" game between your "agent" and "airline"....and will end up paying "cancelation" fee for flights you paid already ,but they never exist!

Si vous souhaitez arriver à destination 26h après l'heure souhaitée, si vous attendez d'une compagnie qu'elle vous réponde qu'elle n'est pas responsable des avaries techniques des avions qu'elle afrête, alors n'hésitez plus ! LOT c'est LOTs of problem et ZERO solution / service client ! J'engage une procédure AirHelp.

La palme d'or de la pire compagnie est attribuée à LOT !
Une journée entière d'attente à CDG Paris sans aucune assistance ni information.
0 personne de la compagnie pour répondre a nos questions.
Vol annulé. Pas de remboursement possible au guichet
Des voleurs
Des arnaqueurs
Never Again.