LOT Polish Airlines Anmeldelser 

If You Have One Chance to Choose Another Airline, Do It!
Our recent experience flying with LOT Airlines from Vilnius to Miami via Warsaw was beyond disappointing. What was supposed to be a smooth and well-planned journey turned into a frustrating and stressful ordeal due to the airline’s mismanagement and complete lack of customer care.
We booked three seats—two for my husband, one for myself, an additional seat added to ensure a comfortable journey for us and our pet. Everything seemed fine during online check-in for the first leg of our flight. However, at the airport, LOT’s staff only issued us two boarding passes and assured us that the third seat was reserved. When we boarded the plane in Warsaw, we were shocked to find that the seat we had paid for was given to another passenger. LOT’s mistake not only caused us significant discomfort but also resulted in our booking being falsely marked as a "no-show."
The most frustrating part wasn’t just the mistake—it was how LOT handled it. Despite having clear proof of payment and check-in, we received no meaningful support or apology. To make matters worse, the cabin crew, while technically following procedures, lacked the most basic empathy or communication skills. No one acknowledged our distress, offered any kind of solution, or even apologized. Imagine being on a long-haul flight, having paid extra for comfort, and being completely ignored when that service was not provided.
LOT Airlines may offer pet-friendly travel, but our experience proves that when things go wrong, they do not take responsibility. If you have an option to fly with another airline, take it—you’ll save yourself a lot of stress and disappointment.

I had a terrible experience with LOT Polish Airlines regarding my refund. I paid extra for a cancellation flexibility fee, which was supposed to allow me to cancel my flight and receive a refund. However, after canceling, LOT only refunded the taxes and completely ignored the extra fee I paid for flexibility.

Despite multiple attempts to contact customer service and providing all necessary documents, they refused to return the money they owe me. Their responses were vague, unhelpful, and avoided addressing the issue directly. It feels like they are just keeping my money unfairly.

I expected better from a major airline, but this experience has shown me they do not care about customer satisfaction. If you're considering flying with LOT, be very careful with their refund policies—you might end up losing your money like I did. I will not be flying with them again.

Lot z Kairu do Warszawy buisness class to jakaś totalna patologia. Fotele takie same jak w pozostałej części samolotu. No może 10cm więcej miejsca. Jedzenie podle. Brak dostępu do WiFi. Po prostu cała polska patologia w pigułce. Nigdy więcej żadnego LOT. EgyptAir bije ich na głowę i to na tak krótkich trasach jak Kair Hurghada. To jest po prostu kpina. Złodzieje zwykli.

opóźniony lot do Warszawy o 3 godz. na miejscu zamiast o 21:40 był o 01:30, niesympatyczna asysta osoby niepełnosprawnej, kilka razy mnie to spotkało, i lot odwołany też, zarząd nie reaguje na żadne uwagi, pozostaje interwencja w w Urzędzie Lotnictwa Cywilnego.

I had to fly from Cracow airport to Amsterdam with transfer in Warsaw. Because there were a difficult weather conditions in Cracow and I was concerned that I may miss my transfer in Warsaw. I went straight to warsaw to avoid the risk of missing my flight. I passed the gates and waited for my flight. I received the mail that my flight was anulated because I did not show up in Cracow. I went to LOT information center and they said that I didn't show up in Cracow they anulated my whole flight! hey said that that is they policy and it is my problem. I was already inside the airport they had free places and they proposed me to buy the ticket another time on rates 3 times higher that I paid for. In this company you are the number where they try to squeeze as much money they can. Their customer service is there to tell you that, that is not their problem and they will not make any exceptions. The lady by the LOT information was quite rude without any empathy that even should not serve customers. That is absolutely the worst customer experience I can recall. Give yourself a favour and choose another airline! My reservation is JWG8XL.

Od czasu kiedy spróbowałem spróbowałem latać LOTem, wiem że już nie wrócę do linii typu Ryanair.
Zupełnie inne podejście do klienta. LOT podchodzi elastycznie do nadbagażu (waga i wymiary), ilości bagaży podręcznych (walizka 8kg i 2 plecaki przeszły bez problemów), opóźnionych lotów lub odwołanych lotów (zapewnienie hotelu co w Ryanair nie występuje - koczujesz na lotnisku całą noc) i to jest bardzo miłe i jako klient bardzo to doceniam.
Dodatkowo warto wspomnieć o poczęstunku na pokładzie, który może i skromny, ale zawsze miło jest dostać jakaś kanapkę, ciastko lub piernika do herbaty czy wody.

LOT has a really bad and inadequate customer service. I paid extra for my seat upgrade from Chicago to Warsaw and on the way back. However, when coming back at the end of June, they printed a new board pass for me even though I said I confirmed electronically 24 hours before and showed it in my phone. It had the correct seat I paid for. Their printed board pas had a different seat number. Somebody also was in my paid seat and they bumped me to a seat I would not choose myself. The crew said they can't do nothing about it and I need to ask for refund. So I did at the beginning of July...I had a few conversations via Facebook messenger with the customer service which had no clue and kept referring me to different websites to fill out a form. Even though I provided my case number. It's December and I never got a refund, even though I actually got automated case number in September saying they the refund will be processed. It's December and I got nothing. Frankly, I don't expect anything anymore, and I read reviews about LOT Polish Airlines selling the same seat twice. Needles to say I'm very disappointed and will try another airlines for my direct flight to Europe. LOT is a mess with delays, food and service.

ATTENTION, la compagnie est une arnaque! Suite à un problème technique du Boeing, le vol a été retardé de plusieurs heures où le vol suivant été raté. L'absence de représentant de la LOT à CDG n'a fait que empirer la situation désastreuse. Le voyage a été compromis avec le retour vers le point de départ. La compagnie a fait sourde en termes du remboursement du billet. J'ai été obligé de reprogrammer mon voyage avec AirBaltic

Flight cancelled.
2 hours in line waiting for hotel voucher - they could only find one person to work the counter.
Rebooked us without any communication.

My experience was very poor. I booked a return flight with my 15 months old baby who got unwell. I had no chance to pack or call. I missed it. When I finally had a chance I booked another flight to be home on the same day but then LOT cancelled my return so I found myself having to book another flight back to London. Whilst I understand there are policies to follow the very lack of any attempt to contact me to check shows that the service provided by this supposedly better quality airline is that comparable to Ryanair. Don't bother overpaying.

Kolejny raz lecę kolejny raz bez problemów i zakłoceń. Warto wspierać polskiego przewoźnika!

Good Airiline, nice net of connections. Good food on WAW-JFK flight

Plains are Dirty, staff is unpleasant. Airport Fr Chopin is old and Dirty. Just disgusting to travel with this company. Never Again.

The airline changes my return flights without my knowledge and agreement

It was the first time that we travel with this company and all the travel was perfect. We did a flight from rome/varsavia/seoul and all went well' staff was nice, all the planes arrived on time. We appreciated our experience with this company

Overbooking to jest skandal i nie rozumiem czemu uokik się tym nie zajmie. Maksymalizacja zysków kosztem klientów. Lot spadł na poziom tanich linii

I've never encountered a worse airline in my life. I've used it 6 or 7 times to travel to Poland, and it has never departed on time. There's always been a delay. The planes are small, stuffy, and dirty. On top of that, despite knowing that there would be a military air show on Poland's national holiday, they still scheduled a flight during those hours. Being unfamiliar with the situation, I booked that flight. It's been 2.5 hours, and the plane still hasn't taken off. It's an absolute disgrace. Overall, it was a terrible experience. I absolutely do not recommend this airline.

Nie rozumiem po cholerę PLL LOT kieruje loty na Warszawę zamiast bezpośrednio do miejsca docelowego nabijanie kasy i podnoszenie kosztów

First time flying LOT Polish Airlines and I don't think it will be my last.
I did a lot of research on the airline and the cost of their luggage, so be prepared, or you may have an extensive fee if you don't weigh your things properly.
The staff for the airline were friendly, attentive, and made sure to keep us safe.
The worst part of the flight, was the people! The customers in the seats were the rudest people I have ever encountered when flying any company. There was a lot of turbulence, nothing the flight attendants or pilots can help, and even though the fasten seat belt lights were on, and the attendants were VERY NICE in continuing to tell customers to sit down for their own safety, people would still line up for the bathrooms. Like, form a line. How are they supposed to do their jobs, if you're not paying attention to basic safety rules. And the moment the airplane wheels touched the ground, people were out of their seats and opening the overhead bin. AGAIN, the fasten seatbelt light is not off. I witnessed customers talking back to flight attendants, the works.
The flight itself was 10/10 and I can see myself flying this company again. I can't do anything about the people flying this economy airline, but holy cow, seriously, the worst I have ever witnessed.

This airline is fine if everything goes to plan... however, I recently had my flight cancelled and rescheduled to 3 days later. The airline is refusing to rebook me on an alternative airline as they are required to by EU 261/2004 art. 8 b). Now I am at a significant financial loss having to book a one-way long-haul flight with another airline myself, with the refund of the return leg of my LOT return ticket only covering a portion of it.