I've been using this customer support portal for 10 years, and it has been incredibly reliable. The ability to provide professional text-based support, along with time-saving features like snippets... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... Vis mer
Selskapet har svart
Ei, se você está procurando uma solução de atendimento ao cliente fácil de usar e eficiente, o LiveAgent é uma ótima opção! Ele combina vários canais de comunicação em um só lugar, incluindo chat ao v... Vis mer
Selskapet har svart
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Kontaktopplysninger
4,6
Enestående
620 anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helped the whole team to keep track of any conversation with partners
The user interface is similar to email so it's easy and intuitive. No much on-boarding/training is needed.
It helped us assign tasks to different departments/team members.
Any member of the team was able to see the progress of conversations and keep it going with the our partners
18. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Many thanks for your kind feedback, Leo :) I am glad to hear that you find using LiveAgent easy and intuitive and that you can see the progress in the communication with your clients! Do not hesitate to reach out to us should you have any questions! :)
great product!
I have used this handy software on daily basis with high satisfaction about realiability, features and clarity, must recommend to other users.
18. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you so much for your kind feedback, Frantisek! You know where to find us should you need anything! :)
Best Web Based CRM Platform
After testing a few Web Based CRM i found LiveAgent to be the overall and above the best.
Manage Email,Chat and call Plus respond to social media post,messages.
Patiently waiting on LiveAgent to add Whatsapp to the platform.
I have been using it for a few years and i'm 200% Happy with LiveAgent.
I'm so pleased with LiveAgent i'm busy saving up to purchase standalone version of LiveAgent and move away from monthly user subscription.
8. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Nathan,
Thank you very much for such a kind review. It's awesome to hear that LiveAgent continues to make a positive impact on your everyday work-life even a few years later. Our team works hard every day to further improve the software and pack it full of new integrations - including the Whatsapp which is currently being developed. Don't hesitate to contact us at support@liveagent.com should you have any questions regarding the standalone version or just the system in general - we're here for you 24/7!
One of the best CRM we've ever tried.
We have been using it for over a year now and we can't help it. Our productivity has significantly increased and we no longer risk losing a message from our customers.
Calls are heard perfectly and all conversations can be recorded. There is also the possibility of creating a switchboard and there is an excellent guide on their site to do it independently.
It is also possible to connect the major social networks and manage everything from ladesk.
Pros: low price and excellent customer service
Cons: integration with whatsapp is missing but we have been told that it will be added soon
8. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Hardeep,
Thank you very much for such excellent feedback. It's simply amazing to hear that LiveAgent has become such a meaningful part of your day to day work-life and that it helps you maintain and cultivate customer relations effortlessly. Our team is constantly working to further improve the software and pack it full of more integrations to truly meet every need out there - including the Whatsapp integration which is currently being worked on. Stay tuned for more updates and keep up the good work!
Great software
The ease of which you are able to communicate across departments within the organization using internal notes, tags, etc. makes keeping people on the same page a breeze. Staying in contact with customers while working with a reduced staff during the pandemic has been extremely beneficial for the company.
7. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you very much for your kind review, Brian! We are grateful to have you with us and I am also thrilled to hear that LiveAgent with all its features is helping you and your team in your day to day work :) I am also glad to hear that it helped you handle your customer support even in this difficult times due to COVID 19 outbreak. I hope you are all safe and healthy! Take care, Brian :)
Tried others, LiveAgent is the best ...
Our company had been using an antiquated help desk solution for years, and it wasn't holding up well. After searching quite a while, we came across LiveAgent. It does everything the other system did and more. We are very happy with LiveAgent.
27. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you so much for your kind review! We are thrilled to hear that you are happy with LiveAgent. Just know that we are here for you 24/7 via chats should you need anything :)
There are lots of great features
There are lots of great features and we made the user experience even faster and more efficient. We are using the software on a daily bases, having about 500 interactions per day. It would be great to add more integrations with 3rd party software. We have more than 100K users and they write to us all the time. LiveAgent helped us to have all this data in a much more organized way.
27. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you very much for your honest feedback, Harout! I am glad LiveAgent is helping you in your day to day work, making your workload more efficient. Feel free to send us any suggestions on the integrations to support@liveagent.com, we would be happy to pass it on to our developers for future development.
5star experience
5star experience
I have a very good experience with Liveagent, they have very professional and friendly staff and ready to help in every situation.
23. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you for your kind review, Navdeep :) I am glad to hear that you know you can count on us! We are here for you 24/7 :)
A great tool for customer support…
A great tool for customer support teams! I find the ticketing system easy to use (in comparison with competitor systems I have used in previous jobs, too) and the functionality very effective for managing workload. It allows multiple users to work simultaneously without duplicating work, great visibility in terms of productivity statistics and generally just very simple to work with.
The only thing I miss about using regular email over this ticketing system is the 30 second 'undo' feature after sending an email ;)
21. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Many thanks for your kind review, Ellie :) We appreciate it a lot and I am also thrilled to hear that you find it easy to use and that it helps you manage your day to day work in a more effective way. Duplicate work is exactly something that you can avoid when using LiveAgent! :) Feel free to send us any suggestions to support@liveagent.com! :)
A usefull tool for bridging the gap…
A usefull tool for bridging the gap between the final user and the support team.
16. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thanks for your kind feedback, Bernardo! Just so you know, we are here for you should you need to reach out to us for any help! :)
Perfect solution for Customer Service teams
Being a manager of a company it is important for me to get instant access to different types of reports. LiveAgents have great options for seeing our current Customer Service level status, each agent performance, track repeating patterns and much more
16. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Inna,
Thank you very much for your kind review. We are so pleased to see you taking full advantage of our reporting system and use it to further coach your team. Customer care is the crucial point in every business and it's amazing that LiveAgent has been able to make this a little easier for you. Keep up the amazing work!
LiveAgent is great
LiveAgent is a very simple to use. It gives you lots of areas to work from and most importantly, their support is always very helpful and friendly.
16. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Anja,
Thank you very much for your kind review. It is great to hear that LiveAgent has been the right choice for you and that it has been able to make your day-to-day work-life a little easier. Our clients' satisfaction is our top priority and we are so pleased that you were happy with our customer support team. Happy to have you on board with us!
Svar fra LiveAgent
Hi there,
Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that it has been easy to get the hang of using it. Maintaining good customer relations is a crucial point in any business and it is good to see that LiveAgent has made that a little easier for you. Keep up the good work!
It's Simple and convenient to use
It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.
15. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you very much for your kind feedback, Vanditha :) LiveAgent was developed in a way that could be adjusted to each type of business, therefore, I am very glad to hear that you managed to set everything up according to your requirements! :) Keep up the great work!
Svar fra LiveAgent
Hi Manik,
Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right tool for you and that it has been easy to get the hang of it. Our team believes that cultivating and maintaining customer relations is the key to a successful business and is glad that our software has been able to make that a little easier for you. Keep up the good work!
I have use This the software for 2…
I have used this software for 2 years as a customer service specialist. Its easy, convenient and helpful to maintain a perfect communication with customers be it via emails calls or chat. Yet it's a great work organiser and communication bridge between colleagues from different departments.
15. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Abdellah,
Thank you very much for your kind review. We are so pleased to hear that LiveAgent continues to be the right choice for you even after two years and that it helps you create meaningful connections with your customers. Our team believes that customer satisfaction is crucial in any business and is glad to see that our software is making this easier and smoother for you. Keep up the amazing work!
Excellent features
I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever.
15. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Lincy,
Thank you very much for your excellent review. It is amazing to hear that LiveAgent continues to be the right fit for you even after two years and that it continues to make a positive impact on your everyday work. We believe that customer communication is crucial in any business and are pleased to see that our software makes this a little easier for you. Keep up the amazing work!
Functional and user-friendly service
Functional and user-friendly service. I've been using LA for the past 2 years and I find it very convenient to use. Tagging allows to group tickets, have them organized and also use for analytics. Easy to distribute tickets between different agents and departments.
15. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Aleksandra,
Thank you very much for your excellent review. We are so glad to hear that LiveAgent continues to be the right tool for you after two years of using it. Our team works hard every day to pack LiveAgent full of new features and functionalities and is glad to see you taking advantage of them all. Keep up the good work!
Great helper in work
It was very easy to get used to working with LiveAgent. The tag system helps to filter requests and to keep the right organization in daily routine. Creating and using canned replies definitely makes the life of customer service specialists easier. The ability to chat, e-mail and call from the same spot is super-convenient. I highly recommend!
15. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Veronika,
Thank you very much for such an excellent review. It is amazing to hear that getting used to LiveAgent has been a breeze for you and that it continues to make a positive impact on your everyday work-life. Our team works hard every day to further improve the software to meet every need in today's market. Stay tuned for more updates and keep up the amazing work!
Great service
Great service, the system is very convenient and user friendly
14. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Martin,
Thank you very much for your feedback! We are pleased to hear that LiveAgent has been the right fit for you and that it made your work a little easier and smoother. Our team is available 24/7 should you ever need any help with the service - we are here for you! Take care and stay safe.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.