LiveAgent Anmeldelser 

I've been using this customer support portal for 10 years, and it has been incredibly reliable. The ability to provide professional text-based support, along with time-saving features like snippets and blocks, has made our workflows much easier.

Anytime we've encountered an issue, the LA support team has been quick to respond and resolve our problems. Overall, we are super happy with this product and highly recommend it for its dependability and great support.

We are so glad that we switched to LiveAgent a few years ago!

Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without complications.

THANK YOU to Oleh, Jakub and to the whole customer support team, and thank you for the product itself!

LiveAgent provides a structured space for collecting customer emails, calls, and tickets, helping us deliver quick responses easily. I loved LiveAgent's sleek dashboards and smart collaboration tools. Its great shortcuts made sharing among team members faster. I especially appreciated the feature to review past calls via the Conversions tab, which provides quick summaries that enhance our understanding of customer requirements.

LiveAgent can be used for all communication channels, such as chat, email, and calls. We can also create a custom chatbot. I find LiveAgent constantly evolving to provide the latest customer support automation systems. The user interface is simple and intuitive, and the tools, macros, and automations are excellent for meeting all support needs. Adding custom applications via API and extracting other information is straightforward. Their customer support team is top-notch and always responsive.

LiveAgent has consistently worked as intended to provide ongoing support for daily ticket management. LiveAgent ensures seamless integration of the chatbot with our client portal, so portal users don't need assistance and can contact us simply by clicking the chat icon. LiveAgent is simple enough to be user-friendly and offers all the customizations our teams require.

Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only option is to decline the call. Sometimes it even logs you out while you're working. ???

imagine trying to do your job properly but their buggy system messes up your performance and csat.

LiveAgent has significantly reduced the loss of customer chats and the lack of meaningful engagement. With LiveAgent, our team has been more efficient, and we've maintained consistent communication and the speed with which we share data and documents. We love how LiveAgent allows us to prioritize chat and ticket responses based on importance, allowing us to coordinate efficiently.

LiveAgent gives us the ease of consistently delivering fast responses. We've been using it for almost three years. The biggest things that make us trust it are its unlimited support for all social media channels from the same center, as well as its ability to provide comprehensive analytics and reports that efficiently interpret data and metrics for our customer service quality and ticket response rates. We love how LiveAgent's service bot is constantly evolving and enabling us to answer natural language questions without errors.

LiveAgent has enabled us to create a more organized customer support environment. I love how LiveAgent enables our team to deliver the required service directly and in real time. I love how LiveAgent's collaboration features and feedback documentation facilitate better communication, enhancing our knowledge center. It's great that LiveAgent offers all the integrations we need, and the customization options and reporting tools are excellent.

liveagent ensures maximum efficiency in customer ticket handling on a minimal budget, making it suitable even for very small businesses and e-commerce support. The best thing about liveagent is its ease of use, and ticket workflow customization is possible with simple settings.

UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money. Be cautious and make sure you understand how locked in you will be with LiveAgent.

We are investigating alternative ticket systems. LiveAgent is great until you actually need support. At that point they get greedy and begin telling you how impossible things are. For a tech company, I'm not buying it.

Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system. All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed. So in the meantime, they get to make interest off our money for services we're not using and don't need for two agents. Then they claim it's "impossible" to fix, which I call total bull on.

This is made worse by the fact that we are on a monthly plan, billed annual, NOT an annual plan billed annually. By the very definitition, any changes made month over month should be credited back, not held ransom by them.

I have my operations manager looking for a new solution and a new ticketing system. I liked LiveAgent, but I'm sure we can find someone better and more willing to make small billing fixes to keep a paying customer happy.

LiveAgent is a reliable and easy to use support tool. It handles multi channel communication well, through the reporting and mobile app could use some improvements. Overall, it's a solid choice for customer support.

As a startup, we found in Ladesk not only a reliable partner but also a key tool for our daily communication and customer relationship management. It allows us to effectively coordinate our B2B and B2C operations with an exceptional level of clarity and user-friendliness.

From day one, Ladesk surprised us with its flexibility and the range of features that perfectly meet our needs. The customer service is always willing and quick, which we especially appreciate in situations where we need to swiftly resolve any queries or obstacles.

Thanks to the exceptional support and proactive approach of the Ladesk team, we feel like part of a community that truly cares about our needs. We would recommend this platform to anyone looking for a reliable solution for managing customer interactions and internal communication, both for startups and established companies.

I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........

Ei, se você está procurando uma solução de atendimento ao cliente fácil de usar e eficiente, o LiveAgent é uma ótima opção! Ele combina vários canais de comunicação em um só lugar, incluindo chat ao vivo, e-mail, telefone e redes sociais. Além disso, seu sistema de tickets é super intuitivo e ajuda a gerenciar solicitações de clientes com facilidade. O LiveAgent também possui recursos de automação e personalização que tornam o atendimento ao cliente ainda mais eficiente. Recomendo muito para quem quer melhorar a qualidade do seu atendimento ao cliente!

It has plenty of great features that are available in the free version.

Liveagent is a very easy tool to use. It is easy and fast to setup. It is possible to indivualize Liveagent in many ways. The feedback from our colleagues is very positive.

Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.

The MTW leadership has been overall incredibly impressed with LA. Price, functionality, ease of use, superior customer service - all top notch!