LiveAgent Anmeldelser 

Very good product, very good service. The support team works very fast and they are really helpful

Great product that offers a lot to its users.

LiveAgent is the main portal that I conduct my daily workflow in communication with our customers.
Having all means of connection with clients in a single place makes it easy for me to organize my day-to-day tasks. The feature of emails such as canned messages and predefined answers saves a lot of time and speeds up our responses.
What I especially like is to have ticket numbers for each call/email or chat that allows us to make a search easily when it is necessary.
Furthermore, if I face any technical difficulty LiveAgent team is always there to assist no matter it is day or night.
Excellent and efficient service!

I have been using Liveagent for more than 1 year , the platform is very simple and great , flexible communication with customers via phone and chat and emails as well
Easy to use ,

It is a very useful tool to administrative the support supported by tickets. Good product for this era

I use Live Agent on daily base in my working place.

Just amazing support portal: combination of live chat, tickets and calls allow me to provide best service to our customers.

In 3 words: simple, user-friendly and absolutely super productive.

Highly recommended!

Live agent has many useful features e.g. autorepliers, tagging emails and a help desk. It is quick to get the hang of.

Great Product, Very reliable!

I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly.
It would be very easy to track customers/clients email and messages. Easy to sync our social media accounts and gmail account.
I will strongly recommend Live Agent to others.

As a Customer Success representative for an international company, LiveAgent makes it easier and trackable our communication even if the different departments are not locate in the same country. I highly recommend this help desk solution,

LiveAgent's platform has helped our support team get organized as we scaled our team, and allowed us to automate time consuming tasks as the volume of customer inquiries grew.

In addition to their strong ticketing platform, their technical support is phenomenal. Any issues we encountered, were fixed literally within minutes of us contacting them on their online chat.

With our great experience so far, we intend to look into upgrade options to further simplify the communication channels our support team uses.

Thanks for your service LiveAgent!

Great software. Very easy to use

My initial experience with LiveAgent was when the company I work for, Bus2alps, was reviewing an assortment of chatting softwares to use. My responsibility was to compare and contrast various features of them all and select the one which we would implement on our website to generate sales and support our customers. After diligent research, I selected LiveAgent and couldn’t be happier with the choice.

I have been using LiveAgent for approximately eight months. While there are a number of features to praise, a select few have been most beneficial to the company. Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments.

Lastly, as the individual who oversees LiveAgent for Bus2alps, I have found LiveAgent’s customer service to be above and beyond. Whether my question be simple or complex, I always receive timely responses and thorough information.

I look forward to continuing to use LiveAgent’s product and services and growing in my knowledge of its capabilities!

Thanks,
Shelby W., Bus2alps

Great solution for handling customer service and inside sales across multiple platforms.

I am using LiveAgent Service for more then 6 months and I am very happy with it. It has all the necessary functionality needed for our business. The system is well organized and easy to use. All the communications happened through liveAgent can be recorded and traced for use of it in future.

I will recommend my friends as well to use LiveAgent for their business.

very functional and easy. I recommend it

The software is very easy to make calls and save notes from these calls. I use this software to call other companies (B2B). Mostly I use on a weekly basis.

LiveAgent is very easy to use and you have all your calls, emails and chats in the same place. On top of that, they have an amazing customer service team. Highly recommended.

Great and easy service.
Customer-friendly design.
Unique reference number for each conversation.
Friendly 24/7 support