I've been using this customer support portal for 10 years, and it has been incredibly reliable. The ability to provide professional text-based support, along with time-saving features like snippets... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... Vis mer
Selskapet har svart
Ei, se você está procurando uma solução de atendimento ao cliente fácil de usar e eficiente, o LiveAgent é uma ótima opção! Ele combina vários canais de comunicação em um só lugar, incluindo chat ao v... Vis mer
Selskapet har svart
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Kontaktopplysninger
4,6
Enestående
620 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Toutes les fonctionnalité nécessaires à prix raisonnable.
L'interface est très claire et complète. L'interraction en direct avec les clients ou les collègues (pour le traitement simultané d'un ticket par exemple) est un très bon point.
L'application smartphone est pratique.
Très bon rapport qualité/prix.
15. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Arthur,
Thanks a lot for your kind review. It's awesome to hear that you have been pleased with the efficiency and functionality of LiveAgent's interface and that you have been taking full use of the phone app as well to provide amazing support to your clients even on the go. Keep up the great work!
Realy good UX and reactivity
We have been using liveagent for a short time as a replacement for other known software and we are not disappointed. It offers a lot of functionality and a very convenient interface for a reasonable price.
10. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Jeremy,
Thanks a lot for your kind review. We are so pleased to hear that you have been satisfied with LiveAgent so far and we hope that you will be equally pleased with its functionalities and features in the years to come. Don't hesitate to reach out in case you have any questions - our support team is online 24/7!
Inclusive Ticketing Feature
We use LiveAgent for our customer service department - and we love that the ticketing feature is included. We are finding that the use of tags is greatly helping for organizing as well with our agents
31. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Shawn! Thank you very much for your kind review! :) We are thrilled to have you with us and I am also glad to hear that LiveAgent's ticketing system with the tags as well is helping you in your day to day work! :)
Just what we needed
Just what we needed. Easy set up, simple billing, quick launch. Custom tags make it easy to track issues. The reporting helps us see trends and get in front of issues quicker. The support team has always been quick and efficient with any issues we have had, and patient when we asked the easy questions too...
25. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Caleb,
Thanks a lot for your kind feedback. We are so pleased to hear that LiveAgent was the right choice for you and that it has made your work-life a lot easier when it comes to customer care. It's also great to know that you have been satisfied with the support provided by our team - don't hesitate to reach out anytime, we are online 24/7!
I cannot express enough how simple this…
I cannot express enough how simple this software is to navigate. I have NO complaints. We started using Live Agent about 3 months ago and have had no issues. I have worked with logging softwares in the past and nothing compares to Live Agent.
Simple
Reliable
Great Customer Service as well
17. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Joe! Thank you very very much for your amazing review :) It really means a lot to us and there is nothing better than seeing our customers happy with the software that we are trying to work on and improve daily! Thank you for being with us! <3
Live agent is a very user friendly…
Live agent is a very user friendly system, we are able to log all interactions with customers in one place
14. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Rachel,
Thanks a lot for your kind review. We are very pleased that you have been satisfied with LiveAgent and that it has made it easier to keep track of all customer communication under one roof. Keep up the great work!
Fantastic support platform
Fantastic support platform! Has everything we need for our support team!
12. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you for your awesome feedback! :) We are happy to have you with us! <3
Fully featured helpdesk (that works)
Fully featured helpdesk, customer desk
20. juli 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you for your review, Kartik! You know where to find us should you need anything! :)
LiveAgent is a great tool
LiveAgent is a great tool that offer us a simple way to follow up and achieve our goals, easy to manage and improve our internal communication.
15. juli 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi David,
Thank you very much for your kind words. It's amazing to hear that LiveAgent has been the right fit for you and that it has made your everyday work life a little easier. Keep up the amazing work!
Great Customer Service Management Tool
Has the ability to work with tickets that come from different sources like Chat, Email, Forms, etc. Which allows for multiple channels for support managed by the same individuals that can distribute the work accordingly.
6. juli 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Luis, thanks a lot for your review! It is not only the chat, email, and forms but also calls and social media integrations like Facebook, Instagram, Twitter, and Viber! :) If you would want to hear more about these or anything else, feel free to reach out to our support team via the chat 24/7 on our website! :)
LiveAgent are awesome!
18. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you Rhea for this fantastic review! We are happy to have you with us!
P.S. You are awesome! 🤩
Live Agent is an essential tool for any business
Live Agent has been a lifesaver for our virtually-based company. We are able to collaborate and prioritize our workflow in an efficient and organized way. The customizable tags and labels make it so much easier to scan through new emails and messages and determine what needs to be worked on first.
17. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Alissa,
Thank you very much for your kind review. It's amazing to hear that LiveAgent has been able to make your day-to-day work-life a little easier and the overall workflow more organized. We believe that fast and efficient customer support is at the core of every successful business and we're very pleased to see that our system has been making that a breeze for you. Keep up the great work!
Great system, simple to work with.
LiveAgent works pretty well and is nicely designed to allow simple functionality and ease of administration. It is well appointed but not overly complex to use, we have been using it for some time now and it has greatly improved our ability to communicate effectively with clients.
16. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you for your kind review, Matthew! We are glad to hear that LiveAgent has helped you improve your communication with clients! In the end, that's why it was developed! :) Take care and feel free to reach out to us should you have any questions or need any help! :)
Highly recommend - very easy to use!
LiveAgent is fantastic, cannot recommend highly enough. Very easy to use, and visually appealing for both customers and agents. The team have been brilliant also, any issues that we have had (very few) have been resolved quickly.
16. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Many thanks for your fantastic review, Jessica! :) We really appreciate your kind words and I am glad that you know that our support team is here for you day and night! :)
Love Live Agent
Love Live Agent! Switch Now.
We have been using live agent for just over 1 year and I love this system, It is fast, reliable and professional. The whole set up process was simple yet amazing I love that we are able to personalise to our business needs. I am so glad we made the switch from our previous supplier.
10. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Kimberley,
Thank you so much for such an excellent review. We are so pleased that switching to LiveAgent has been the right choice for you and that it has been able to make positive impact on your business. It's exactly comments like yours that keep pushing us forward in the right direction. Happy to have you on board with us!
Best quality for good price
Do you want cheap, easy to use B2B and B2C mail manager, chat or so?
Just use LiveAgent.
In FLA a.s. we are using LA desk for maybee 3 years. You dont need profi IT support for implementation, if you can use mobile apps.
4. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you so much for your excellent review, Michal! :) It was our intention for LiveAgent to be user-friendly even for people that are not so technical! :) You know where to find us should you need anything! :)
I like the most web chat solution
I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration.
2. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi there,
Thank you very much for your feedback! It's great to hear that LiveAgent has been the right fit for you and that it has enabled you to store all the customer communication under one roof. You know where to find us if you ever need any assistance - we are available 24/7!
LiveAgent is a great tool
LiveAgent is a great tool, we are using it to solve our Ticket management needs and it has been helping us a lot.
26. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you very much for your kind feedback, Ricardo! We are glad to have you with us! :)
Easy, Navigable, Convenient..
An excellent way to upgrade your outreach to customers and to serve them to the best of your abilities. This streamlined ticketing system is great for organizing your workload with personalized tags, as well as prioritization through dating. Personally, I am very satisfied with the service as a daily user, and would not choose to change our service management system at any point.
19. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Daniel,
Thank you very much for your kind feedback. We are so pleased to hear that LiveAgent has checked all the boxes for you and made customer communication a breeze. Don't hesitate to contact our team at support@liveagent.com should you ever need any assistance - we are available 24/7. Take care and stay safe!
Worth Making The Effort To Switch
The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket.
The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent e-mail shortly after sending it. Could have saved a few embarrassing moments!
Although it took a little time to get used to the new system in the end it was well worth the effort. It's layout and functionality allowed us to clear an outstanding backlog of messages to a far more manageable level. .
18. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Robin, thank you very much for your excellent review! I am glad that you think it was worth switching to LiveAgent and that you are using all the features you mentioned in your review, writing notes to make sure that the agents and yourself will remember what needs to be remembered and that you will always have the necessary information at hand for everyone to see, being able to see if any other agent is opening a ticket you are working on and vice versa.
Please feel free to reach out to us with any suggestions on future development at support@liveagent.com. We will be happy to pass it on to our developers :)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.