I've been using this customer support portal for 10 years, and it has been incredibly reliable. The ability to provide professional text-based support, along with time-saving features like snippets... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... Vis mer
Selskapet har svart
Ei, se você está procurando uma solução de atendimento ao cliente fácil de usar e eficiente, o LiveAgent é uma ótima opção! Ele combina vários canais de comunicação em um só lugar, incluindo chat ao v... Vis mer
Selskapet har svart
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Kontaktopplysninger
4,6
Enestående
620 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love the tool
Love the tool, just wish the chat for customer support was a bit better organised.
30. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thanks a lot for your kind and honest feedback, Amber! Feel free to report any suggestions for improvements over the chat on our website! We'll be happy to pass your feedback to our developers! :)
Perfect ticketing system
LiveAgent saves me a lot of time in supporting my customers. I used to have a mess in emails. Now they are all nicely arranged.
9. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Lubomir, thanks a lot for your kind feedback! :)
All-in-one platform
The biggest benefit of all is that everything is in one place!
26. februar 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Magdalena, that's exactly what LiveAgent is supposed to do, to keep all your communication under one roof regardless of its source :) Thanks for your review! :)
Great service
Great service, comfortable and interesting features
25. februar 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Thank you Isaac for your kind review! :)
LiveAgent has been a great addition to…
LiveAgent has been a great addition to my school's environment.
My school recently separated from the church that was hosting us and we needed a new ticketing system as we were using the church's system before the split.
LiveAgent is super intuitive and easy to use, I highly recommend it. Their support was very helpful in the setup and the initial configuration of the ticketing system.
7. februar 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Chris, thank you very much for your great feedback! Just know that we are here for you even though your account is fully setup now! Just reach out to us via chats on our website whenever you have any questions! :)
24/7 bereikbaar!
24/7 bereikbaar!
Voor al je vragen, opmerkingen en aanmerkingen.
Het is heel overzichtelijk en alles is op één plek te vinden.
Bellen, e-mailen, chatten: het is nog nooit zo makkelijk geweest!
19. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Magdalena and Milica! We do not speak Dutch but we used google translator to understand and we cannot be more excited to see that you are happy using LiveAgent! You know where to find us should you need anything! :)
LiveAgent is a great software!
LiveAgent is a great software! We are abel to use the same software for all our 5 diffrent brands, witch made LiveAgent the optional choise!
4. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Foxlie, thanks a lot for your kind feedback! We are happy to hear that you are now handling your customer support from all those 5 brands in one place in LiveAgent! :) You know where to find us should you need anything!
Good job
Good job, my email software is fast now.
14. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi there,
Thanks a lot for your feedback, we are very happy to hear that LiveAgent has made it easier to work through your emails and tickets and that you have been satisfied with the various benefits it brings to your everyday worklife. Happy to have you with us!
We switched to Live Agent
We switched to Live Agent from a competing help desk and we have been very pleased with the software performance and all of the features it encompasses. Tags are such a small detail to all that Live Agent holds, but they are a very convenient way to organize your tickets and we use them every day. We also utilize the Knowledge Base feature and love the convenience it offers both to us to be able to easily upload information and to our customers to be able to find the answers to the questions they have.
11. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Maddie,
Thank you very much for your kind words! It's amazing to hear that switching to LiveAgent was the right choice for you and that you have been satisfied with all the features and benefits it can bring to your everyday work-life. Keep up the amazing work and remember, our team is online 24/7 to assist you in case of any questions!
LiveAgent was just what we needed!
We had been using a similar email software that had stopped forwarding email replies from customers to us, so we missed a lot of important correspondence from subscribers. When that company couldn't fix the issue we moved over to LiveAgent which has even better features and no forwarding issue, which was exactly what we needed!
10. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Ciara, thanks a lot for your amazing feedback! I am excited to hear that your issues were resolved by moving to LiveAgent! You know where to find us should you need anything! :)
Great product with excellent support team
Great product with endless integration. We're using live agent to auto assign tickets where possible to cut back on manual assigning across the business.
10. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello George, thank you very much for your great review! You know where to find us should you need anything :)
This software is really worth the monthly fee
The company that I work for has implemented this software recently and has enabled me to work from home.
You can access the chat, email, and calls features from just one webpage, which helps me be more efficient and provide better customer service to our customers.
One thing that I don't like is that I am not able to call two numbers at the same time, but I would definitely recommend it.
8. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Alex, thank you very much for your honest feedback! We appreciate it a lot and we are also very excited to have you with us and to hear that LiveAgent has enabled you to work from home and still have all the access to all the communication you need :) Feel free to send us any suggestions on improvements to support@liveagent.com! :)
The best decision I've made is signing…
The best decision I've made is signing up to Iive Agent. They understand their customers and requirements. It's an honour and privilege to be a paying customer.
6. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Rex, many thanks for your awesome feedback! It's our honor to have you with us! :))
The best thing we ever did was sign up…
The best thing we ever did was sign up to use liveagent. The system is amazing, the support incredible and the change in our business has been fantastic. I cannot imagine us ever not using this software
30. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello there :) Thanks a lot for your awesome feedback! We couldn't be happier to have you with us! You know where to find us should you need anything! :)
Excellent ticketing system
I love using liveagent. Having a good, ticketed system makes life much easier. Our response times to customers has improved as we can implement SLA's and also postpone tickets to push through to us again to chase for a resolution, and all of the team can work together in one place. It is also good that all correspondence with customers and suppliers such as calls, chats and emails is all held in the same place and we can merge tickets if the customer contacts us on a new string but about the same issue, which really helps to keep track of where we are with any issues.
30. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Tara! Many thanks for your awesome feedback! :) I am glad to see that LiveAgent with its automation and features, whether it is the SLAs or postpone feature, has been helping you to manage your customer support in a more efficient way. Let us know if you would have any questions or would need any help! :)
Brilliant software
Live agent has made our busy period much easier to handle, keeping everything up to date and postponing tickets so we remember to check everything on time. Very easy to manage all of our customers in a timely manner.
30. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hello Beth, thank you very much for your kind review! We are thrilled to hear that LiveAgent has been helping you in handling your customer support in a better and more efficient way! :) Take care!
Simple Integration
The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based.
The I-pad app needs a little bit of work to bring it up to the web based version status.
28. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Craig, many thanks for your honest feedback! :) We are thrilled to have you with us and are glad to hear that you managed to have everything fixed using our API :) Feel free to send us any suggestions on improvements to support@liveagent.com :) Take care, Craig! :)
Live agent departments automation
Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customer
27. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Gerry,
Thank you very much for your kind feedback. It's amazing to hear that LiveAgent was the right fit for you and that it has made your workload a little more automated and efficient. Happy to have you with us!
Best customer service I've received
Best customer service I've received in a long time. Will stick to this service for a long time. They earned it!
12. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Whitney,
Thanks a lot for your kind feedback. It's amazing to hear that you have been satisfied with both LiveAgent and the support provided by our team. We take great pride in the software and the customer service that we offer and reviews like yours just keep pushing us to be better. Happy to have you with us!
Complete as we need it
Complete and responsive software. It does everything we need to.
25. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra LiveAgent
Hi Joel,
Thanks a lot for your kind review. It's amazing to hear that LiveAgent was the right choice for you and that it matches your needs when it comes to supporting your customers. Keep up the great work!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.