Niet bestellen!!! Zoals alle anderen heb ik ook nog geen juwelen ontvangen. In november heb ik een ketting besteld en heb deze nooit ontvangen. Al meer dan 10 mails gestuurd en berichten op instagra... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ma dernière commande, datant de février 2026 (order #44233), n'a jamais été expédiée malgré mes emails et mes messages sur Instagram. Pourtant, j'avais déjà commandé 2 fois chez eux par le passé, et i... Vis mer
Ordered 2 weeks ago - radio silence. They say fast shipping but instead they ghost you. Nobody responds to emails or instagram messages (as they suggest as a way to contact them). What a scam!!!
Had ik deze reviews maar gelezen voordat ik een bestelling deed...27 maart een bestelling gedaan en nog niets ontvangen, niets gehoord. Op basis van de andere reviews verwacht ik niet dat er ooit no... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Jewelry for those who don't watch and wish
Kontaktopplysninger
1,3
Dårlig
454 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 25 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I received my order with delay
I received my order with delay. Also I received an email 2 fdays ago that was also send on 21/11 but never received stating one item from my order was unavailable which wasn't the case in the end but got me confused and anxious if I would receive everything or not.
29. november 2022
Svar fra Lillys Amsterdam
Hi Eleni,
Thank you for leaving us a review about this.
Our order was sent and handed over to the courier within the span of 24 hours.
Once this is handed over to the courier, this is their sole responsibility to deliver it within 2 days. We do not have control over it.
GLS left an announcement regarding the extra busy days. - Especially during the holiday season, we do everything we can to deliver your parcel on time. As always, we do this with the right amount of care and attention. However, during this extra busy period, it is possible that your parcel will be delivered a little later than you are used to from us.
I hope for your kind understanding and patience on this. Have a lovely day!
- Team Lillys
Rapide et conforme
Le service d’envoi est rapide et correspond aux délais annoncés. Le packaging est top.
21. november 2022
Svar fra Lillys Amsterdam
Hello Philippe,
We really appreciate you taking the time to share your rating with us. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Terrible locks
The locks on the earnings are absolutely awful. I bought 4 pairs. 2 were for my friend's birthday. So, I don't know yet about them but hopefully they're better. However 2 of my pairs... TRIPLE has a really long stud that also bends extremely easily. I was just trying to lock the earring and it was all bent because of a little bit force in the wrong direction. And RUBY's locks are just awful. They unlocked in my ears three times, last one was because I was brushing my hair. I had to make the locks a bit smaller with pliers. They're still pretty easy to unlock but seem to be at least holding in ears.
For 30 euros I expected a better quality. Earrings are beautiful and nice to look at but I'm afraid I won't be looking at them for too long
14. november 2022
Svar fra Lillys Amsterdam
Hi Katrin,
Thank you for leaving us a review and so sorry to know that the clasp has issues. This must be a production issue.
No worries, I have sent you an email to help you with this and ask for photos so we can look into it.
- Team Lillys
dissatisfied to the power of 3000!
Poor quality of jewelry and even worse customer service!!! I can only advise everyone to buy something here!!!
14. november 2022
Svar fra Lillys Amsterdam
Hello Lisa,
Thank you for leaving us a review here.
As we have discussed via email, we have offered a free replacement and made new and fresh items for you just to guarantee that you will receive the best quality, however, you have declined them along with the partial refund + free reshipment.
We have offered you a replacement since the return cost will be shouldered by the customer as per our company policy.
We have included this on our website terms - https://lillysamsterdam.com/pages/shipping-returns
I have responded to your email and I'll be waiting for your response with a new resolution to this.
- Team Lillys
Boucles d'oreilles jamais reçues
Ma soeur m'a commandée des boucles d'oreille il y a presque un an, pour Noel 2021. Je ne les ai toujours pas reçu malgré deux tentatives d'envoi de leur part qui n'ont pas abouti. J'ai ensuite envoyé 4 ou 5 mails auxquels je n'ai pas eu de réponse pour comprendre la situation. Je trouve cela inadmissible, d'autant plus que ma soeur a payé les boucles d'oreille. Si l'envoi de ces dernières ne sont pas possibles, nous aurions pu avoir un remboursement. Je ne comprends vraiment pas et suis très déçue de cette marque.
8. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Manon,
Thank you for making a follow up on this and giving us an honest review here.
Checking it here, your sister placed an order on Dec 14 and we have shipped your order on a timely manner and this was tagged as delivered to your shipping address: https://www.packet.deutschepost.com/webapp/public/packet_traceit.xhtml?barcode=LY326294101DE
On January 21, we have issued a replacement and this was delivered as well. https://www.packet.deutschepost.com/webapp/public/packet_traceit.xhtml?barcode=LY333998503DE
I have sent you an email just now and asking if we can do a reshipment on a different address as this is keep on being delivered on the same address but you did not received anything.
I'll keep an eye on your response.
- Team Lillys
Simply lovely
The earrings were absolutely gorgeous and I loved the holder as well🥰. Items came fast as well. Overall a 10/10 experience.
7. november 2022
Svar fra Lillys Amsterdam
Hello Eura,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Rápido (dentro do que é usual nos dias…
Rápido (dentro do que é usual nos dias que correm. Bem embalados e muito bonitos.
3. november 2022
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us.
We will share this with the store team to let them know to keep up the amazing work.
Just send us an email at info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Zeer mooi en goede kwaliteit
Zeer mooi en goede kwaliteit! Snelle levering, niks op aan te merken :-D
24. september 2022
Svar fra Lillys Amsterdam
We really appreciate you taking the time to share your experience with us. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Orecchini un po’ arrugginiti
La spedizione è stata molto veloce ma purtroppo gli orecchini sono arrivati un po’ arrugginiti
23. september 2022
Svar fra Lillys Amsterdam
Hi Chiara,
Thank you for leaving us a review and so sorry to know that you have received a defective earring.
All of our jewelry is made of 925 sterling silver with an 18k gold plating and non-plastic made, what you have received must be a production issue.
I have gone ahead and sent you an email, and look for a suitable solution as soon as possible.
I will keep an eye on your response.
Have a lovely day!
- The Lillys Team
Svar fra Lillys Amsterdam
We really appreciate you taking the time to share your rating with us. We look forward to your next purchase, Johanna.
Have a lovely day!
- Team Lillys
I absolutely adore it🫦
I absolutely adore it🫦. I bought snake earrings for my BFF & myself to share . They arrived in few days & they are beautifully made. Looking forward ti the next purchase. I must say -I was a bit reluctant to make a purchase since there are some bad reviews about the quality but fortunately I gave it a go & I’m so happy for that.💪🏼
14. september 2022
Svar fra Lillys Amsterdam
Thank you so much for taking the time to leave an excellent review and experience with us.
We really appreciate it and we will share this with the store team to let them know to keep up the amazing work.
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Good customer service
There was a bit confusion about applying discount on the jewelry or on the accesoires, but Juniase from Lilly’s Amsterdam was really nice and kind and a good problem solver. I am happy and looking forward to my earrings!
14. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hello Kirsten,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone and we really appreciate you being a customer. We’re here for you anytime you need our help!
Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
We really appreciate you taking the time to share your rating with us, Natalie. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
Thank you so much for your feedback!
We really appreciate you taking the time to share your rating with us. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Was ok.
Was ok.. I ordered 3 pairs of earrings.. one pair was already black.. rest was fine. But yeah, they could have seen it and they still send it black..
5. august 2022
Svar fra Lillys Amsterdam
Hello Heidy,
Thank you for leaving us a review and so sorry to know that you have received a discolored earring.
All of our jewelry is made of 925 sterling silver with an 18k gold plating and non-plastic made, what you have received must be a production issue.
I have gone ahead and sent you an email, and look for a suitable solution as soon as possible.
I will keep an eye on your response.
Have a lovely day!
- The Lillys Team
Je suis déçu j’ai reçu une paire de…
Je suis déçu j’ai reçu une paire de boucles d’oreilles rouillées, elles étaient noires. Première et dernière fois que je commande sur ce site !
3. august 2022
Svar fra Lillys Amsterdam
Hello Poirine,
Thank you for leaving us a review and so sorry to know that you have received this kind of condition upon opening the package.
All of our jewelry is made of 925 sterling silver with an 18k gold plating and non-plastic made, what you have received must be a production issue.
I have gone ahead and sent you an email, and look for a suitable solution as soon as possible.
I will keep an eye on your response.
Have a lovely day!
- The Lillys Team
Svar fra Lillys Amsterdam
Hello Julia,
Thank you for leaving us a review here in Trustpilot. Checking it here, we have responded to your email last July 30th regarding the quality of the items that you recently received from us. This might be a production error and we wish to check this.
Thank you for your patience and we will keep an eye on your response.
Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
Thank you so much for this review, Mirham.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
If you need assistance, please send us an email at info@lillysamsterdam. We will be happy to help!
Have a lovely day!
- Team Lillys
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.