LilaConnect UK Anmeldelser 

These folks are impossible to reach. I have called multiple times and they are not responsive.

Some nice chap from Lila named Kayur sorted out my problem top man really polite would highly recommend this chap 👍👍👍👍

At the moment, there are no issues with the internet connection, though I know from experience that any internet network tends to work perfectly at the start; I hope this doesn't change and that everything continues to run smoothly throughout the entire contract.

After raising a few tickets and several phone calls, Kayur at Lila was excellent. He identified the problem really quickly and resolved it while I was on the phone. I was very impressed.

However, I was 3rd in the phone queue snd it took over 45 mins for my call to be answered, it will be helpful if the company were to review this issue as it is the only thing that is letting the company down and reducing my score by one star.
Receiving excellent assistance from Kayur today was a great relief and he is excellent at his job and at customer services.

Very clean they left no mess, very pleasant worker's

The team were very quick and well manned made a real difference to the WiFi speed better volume TV very happy with the connection should have changed to lila months ago

I took advantage of an offer to upgrade my service from 500Mps to 1Gb on June 16th 2026 and despite email notifications that the upgrade had completed the available speed was still on or around the original 500Mps.
The issue was escalated to senior support and today I have been contacted by Lila technician kayur who was patient and took time to review the set up and understand the issue.
Kayur is confident he now knows what the issue is and is confident this should be resolved within 24 hours.
I am writing this review prior to complete resolution of the issue but wanted to put on record my satisfaction with Kayurs professionalism to date.

The two guys that did it Martins and Marcus they were really efficient and explained everything to me really clearly they did a great job all positive thank you again!

Excellent and quick installation from Marcus and Martins.

The man on phone was quite rude.

It should have been 5
stars not 1 star I caught it by mistake. The whole experience was great the 2 engineers were amazing so helpful explained what they were doing inside the house and outside. They cleaned up after they finished. Very good service

Marcus and Keith brilliant service

Marcus and keith did a fantastic job.

Update (23 July 2026): They replied that the manager has discussed with you, its a complete Lie they just said. I have all the call records where i am the only one calling them more than 8 times and each hold time lasts 30 minutes to 1 hour. Count the time i have wasted calling them.
My has not been provisioned to 1Gbps and still capped at 250Mbps. They dont reply to emails, they arent entertaining me anymore.

I ordered LilaConnect’s 1Gbps broadband on 3 July. The service did not become usable until 10 July despite having equipments already installed by previous lilaconnect owners. I sent the device serial etc all and they just had to provision the correct profile and account on that line but couldn’t do even after multiple emails, long phone queues and repeated calls.

Once it finally started working, I found that the speed was capped at around 250Mbps, including through a Cat6 Ethernet connection. Their own agent confirmed that the cap was on their side and promised the 1Gbps profile would be applied within 24–48 hours.

Five days later, it was still capped at 250Mbps.

I called again and was told the new profile would be applied within 15 minutes and that I would receive written confirmation of both the speed fix and one month free due to the delay. Neither happened. The speed is still the same and no email arrived. And again 3 days passed…

Their phone support repeatedly puts customers on long holds, calls disconnect, and agents promise escalation or updates without following through. Emails are often ignored unless I call and ask someone to check them.

I am paying for 1Gbps but receiving approximately one quarter of that speed. I want the correct profile applied and written confirmation of the promised billing credit. Verbal apologies and promises are no longer enough.

Update: I will update this review if LilaConnect actually fixes the speed and confirms the billing credit in writing.

We had been without our TV apps for over a week. Kept calling/placing a ticket and very little response so was not impressed at all. However, finally got a response from Russ on the tech team and he was brilliant. Really friendly and determined to resolve. Massive shout out to his for his knowledge and for fixing it!

Many thanks to Luke for today's upgrade install. Very professional, polite engineer, can't thank him and the customer service team at Lila enough.

Recently had my connection upgrade from the 1gbps package to the 1.8gbps.

I had experienced some issues with the downstream being half of the upstream and not symmetrical as expected.

Having done some diagnosis my side to rule out any internal issues, I reached out to Lila for support.

Kayur responded to my ticket and was quick to ascertain the issue was on their side and promptly resolved it.

Really pleased with the level of service and price, and on top of that the quick and helpful support when a ticket is raised.

Many thanks.

Outstanding customer service and response times, special thanks to Lenny (Customer services) and accounts all super polite very pleasant and friendly experience either talking or via email.
Recent fibre broadband customer, excellent product, installation team relocated router to a much better position than my previous set up perfect 🙂 Many thanks to all

Luke and Darren called me earlier than my appointment time which I was grateful for. Within 15 they were here replacing my old router, they were fast, easy to speak to and left everything tidy. Thankyou both

Antony was extremely helpful on phone call to help me set up my plan. The installers were quick and efficient and the service is extremely good with slightly higher than paid for supply speed. Just what I need!!!If I can point anyone in your direction I would gladly do so knowing my recommendation to be honest!