Great workman,adam,cavary and luke. Diligent,pleasant repairing someone elses error.customer services needs very much improving,no answer after 45min call. Luckly was able to flag down passing wor... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Our Senior 2nd Line team support contact Kayur was very accommodating. Whilst being whilst away from home set up on initial contact, a more suitable time was arranged to liaise to troubleshoot our is... Vis mer
We waited 3 weeks for the internet to be installed as my partner moved house and there was a few technical problems. Finally a man called Kayur helped us to find out the problem and fixed the internet... Vis mer
The process of switching supplier was very straight forward. I received a call from Matthew last week and he followed this up with another today, to make sure everything was ok. He went above and beyo... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Kontaktopplysninger
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lila connect thank you to Keith and…
Lila connect thank you to Keith and Jacob for a cracking installation and set up they left the place as clean as when they started
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Michael,
Thank you for your feedback! We’re really pleased to hear Keith and Jacob delivered such a great installation and took care to leave everything as clean as they found it. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Nice and friendly customer service
Nice and friendly customer service
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Tomasz,
Thank you for taking the time to share your feedback! We’re really pleased to hear you received friendly and helpful customer service.
Kind regards,
Customer Support Team 💜
Following the installation of my new…
Following the installation of my new broadband, I contacted LilaConnect support about an internet speed issue I was experiencing. Kayur was incredibly helpful, friendly and informative throughout. He took the time to explain what was causing the issue, answered all of my questions and made sure everything was resolved.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Tom,
Thank you for taking the time to share your experience!
We’re really pleased to hear Kayur was able to help resolve the speed issue and kept you informed throughout. It’s great to know he took the time to answer your questions and ensure everything was fully resolved. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
I have had an open support ticket since…
I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to delete my negative reviews, which I did twice before. I will not delete this review until my issues are permanently resolved
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Bubu,
Thank you for sharing your feedback. We’re very sorry to hear about the lack of response to your support ticket and the frustration caused by tickets being closed without your issue being resolved.
One of our Customer Support Team Leaders has reached out to discuss this further and review your concerns in more detail. We remain committed to working with you towards a resolution.
Kind regards,
Customer Support Team 💜
Moved to a new house
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. All communication with Lila was clear, everything they said would happen did and on the dates agreed. Overall a good experience and no complaints at all.
30. juni 2026
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to share your experience.
I’m really pleased to hear that your move went smoothly and that activating your service was quick and straightforward. It's great to know everything happened as promised, with clear communication throughout, and that you're enjoying speeds even better than expected with a stable connection.
Providing a simple, hassle-free experience is exactly what we strive for, so it's wonderful to hear we've been able to deliver that for you.
Thank you again for choosing LilaConnect. We really appreciate your feedback and hope you continue to enjoy your service.
Kind regards,
Afruj Miah
Customer Service Team Leader
Fantastic installation of my new fibre…
Fantastic installation of my new fibre this morning by the two Engineers Marcus and Martins, very professional quick, clean, tidy, and clear concise explanation on how the equipment works and how to move forward with my new setup. Very happy indeed.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Marcus and Martins provided such a positive installation experience. It's great to know they were professional, efficient, tidy, and took the time to explain everything clearly, helping you feel confident with your new fibre setup.
I'll be sure to pass your kind words on to both Marcus and Martins—they'll really appreciate the recognition for their hard work.
Thank you for choosing Lila Connect. We hope you continue to enjoy your new fibre service, and if you ever need any assistance, we're always here to help.
Kind regards,
The Lila Connect Team
Quick response at my issue and very…
Quick response at my issue and very friendly
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you for taking the time to leave us a review.
We're really pleased to hear that your issue was dealt with quickly and that you found our team friendly and helpful. Providing prompt, approachable support is something we strive for, so it's wonderful to know we met your expectations.
We truly appreciate your feedback and your support. If there's ever anything else we can help you with, please don't hesitate to get in touch.
Kind regards,
The Lila Connect Team
Fantastic
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into the fibre switch and place the router in the centre of your property. Customer service is also fantastic. I would definitely recommend LC, especially if you work from home and want a reliable connection.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a fantastic review.
It means a lot to receive such positive feedback, especially from someone with your experience as a fibre optic engineer. We're delighted to hear that you're enjoying the speeds, value for money, and the flexibility of being able to position your router for the best possible Wi-Fi coverage.
We're also really pleased that you've had a great experience with our customer service team. Providing a reliable connection backed by excellent support is exactly what we strive for, so it's wonderful to know we've delivered on that for you.
Thank you for recommending Lila Connect. We truly appreciate your support and hope you continue to enjoy your service for years to come.
Kind regards,
The Lila Connect Team
Antony was friendly and very helpful…
Antony was friendly and very helpful today
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you for taking the time to leave us a review.
We're so pleased to hear that Antony was friendly and helpful during your interaction. Delivering great customer service is something we take pride in, and it's always wonderful to hear when a member of our team has made a positive difference.
We'll be sure to pass your kind words on to Antony, he will really appreciate the recognition.
Thank you for choosing Lila Connect, and if you ever need any further assistance, we're always here to help.
Kind regards,
The Lila Connect Team
Best Internet in my opinion…
Never known a company that takes the time to telephone and gto through the issues I had. Explained clearly. All good. I have been with Lila for nearly 2 years now and always recommend to friends. Best provider I have ever had. Thank you to Kayur and the team at Lila. (#314229)
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for your amazing review and for your continued support over the last two years. It really means a lot to us.
We're delighted to hear that taking the time to call you and talk through the issue made such a positive difference. We believe that listening to our customers and providing clear, personal support is just as important as delivering a reliable service, so it's wonderful to know that this was reflected in your experience.
A special thank you for recognising Kayur and the team. I'll make sure your kind words, along with your reference (#314229), are passed on, they'll be thrilled to know they made such a positive impression.
It's also incredibly rewarding to hear that you recommend Lila Connect to your friends and consider us the best provider you've had. That's one of the highest compliments we could receive.
Thank you once again for your trust and loyalty. We look forward to continuing to provide you with the service you deserve for many years to come.
Kind regards,
The Lila Connect Team
Very polite and helpful really pleased…
Very polite and helpful really pleased with the broadband and thank you Anthony for excellent costomer service .I would recommend LilaConnect to everyone who was concidering there services.Thank you.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for your lovely review.
We're delighted to hear that you're pleased with your broadband service and that Anthony was able to provide such excellent customer service. I'll make sure your kind words are passed on to him and I'm sure he will really appreciate the recognition.
It also means a great deal to hear that you would recommend Lila Connect to others. Trusting us enough to recommend our service is one of the biggest compliments we can receive.
Thank you again for choosing Lila Connect. We truly appreciate your support, and if you ever need anything, we're always here to help.
Kind regards,
The Lila Connect Team
Best customer service
Marcus and Martins came to install my new router. On time, polite and professional and talked me through the new set up. Customer service from Lila is always top notch and it's refreshing to have engineers who carry that quality on into customers homes.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a thoughtful review.
I'm really pleased to hear that Marcus and Martins provided such a positive installation experience. Arriving on time, treating your home with respect, and taking the time to explain everything clearly are all things we expect from our team, so it's wonderful to know they delivered on that.
It also means a lot to hear your kind words about our customer service. We genuinely work hard to provide the best possible experience from your first contact with us through to installation and beyond, so knowing that this has been your experience is incredibly rewarding.
I'll make sure Marcus and Martins receive your feedback, they'll be delighted to know their efforts were appreciated.
Thank you again for choosing Lila Connect and for sharing your experience with us. We really do appreciate your support.
Kind regards,
Afruj Miah
Customer Support Team Leader
I had the pleasure of speaking with…
I had the pleasure of speaking with Kayur from the Senior 2nd Line team regarding the network issues I was experiencing, and I can’t recommend him highly enough.
Kayur has consistently gone above and beyond. When I first joined Lila Connect three years ago, he was incredibly helpful in getting everything set up. More recently, when my modem turned out to be faulty, instead of making me wait several days for a replacement, he personally came out and swapped it for a new one.
That level of dedication and customer care is rare to find. Kayur genuinely cares about his customers and always takes the time to ensure everything is working as it should. If that’s not outstanding customer service, I don’t know what is.
Thank you, Kayur, for your professionalism, kindness, and exceptional support over the years. You’re a real credit to the Senior 2nd Line team and to Lila Connect.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a thoughtful review. Reading feedback like yours genuinely means a lot to us.
I'm delighted to hear about the support Kayur has provided over the years. It's clear from your experience that he has consistently gone the extra mile, from helping you get set up when you first joined us to personally replacing your faulty modem so you weren't left waiting. That level of commitment is exactly the kind of service we strive to provide, and I'm so pleased it made such a positive difference.
I'll make sure your kind words are shared with Kayur and the Senior 2nd Line team. I know he'll be incredibly grateful to receive such heartfelt recognition, and I'm sure it will mean a great deal to him.
Thank you not only for your lovely comments but also for choosing Lila Connect over the past three years. Your continued trust and support are something we truly value, and we're grateful to have you as a customer.
Kind regards,
Afruj Miah
Customer Service Team Leader
Excellent service
Excellent service, only has 1 issue in over a year and it was dealt with quickly and efficiently
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave us a review.
I'm really pleased to hear that you've had such a positive experience with our service over the past year. It's great to know that the one issue you experienced was resolved quickly and efficiently, and that we've been able to provide the reliable service you expect.
Your feedback means a lot to the whole team, and we're grateful that you've chosen Lila Connect. We look forward to continuing to provide you with the same level of service for many years to come.
Kind regards,
Afruj Miah
Customer Service Team Leader
I’m once again so impressed by the…
I’m once again so impressed by the professionalism of Kayur Patel. He followed an issue for me to its conclusion and was as good as his word during a small issue I had with my Lila connection. I must admit I have not had any issues over the last 2 years of having Lila they have been great . But this small issue I had this time was sorted swiftly and professionally by Kayur Patel . It is great to know if I do ever have an issue there are professionals at Lila to help me through . Great job thank you Kayur .
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to share such kind and thoughtful feedback.
I'm really pleased to hear that Kayur was able to support you and see your issue through to a successful conclusion. It’s especially great to know that he kept you updated, followed through on his word, and resolved everything swiftly and professionally. That level of consistency and care is exactly what we aim for.
It’s also wonderful to hear that, over the past two years, your experience with Lila Connect has been a positive one overall. Even when small issues do arise, knowing they are handled well and with confidence is really important, and I'm glad Kayur was able to provide that reassurance for you.
I’ll make sure your kind words are shared with Kayur, he’ll really appreciate the recognition.
Thank you again for your continued trust and support.
Kind regards,
Afruj Miah
Customer Service Team Leader
Ok well Russ Tech an absolute gent for…
Ok well Russ Tech an absolute gent for sure it seems as though I unknowingly split my net connection but this gentleman sorted me out in no time. The service from the tech department top marks and someone buy Russ an ice cream as he deserves it.
Now then Katie and I hope I’ve spelt your name right she also has been an absolute angel by getting the ball rolling and what a pleasure it was to talk to her she also sorted out things for the next 2yr cycle many thanks Katie also I will mention Customer service for they also did their part as well the is now resolved the solution also was sorted ( my fault but didn’t know it).
So LILA CONNECT once more the problem has been sorted 110% I’m so very happy to still be apart of this net work and more than happy to stay connected thank you one and all👏👏👍👍👍👍❤️
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to share such a detailed and positive message. It really means a lot to read feedback like this.
I'm really pleased to hear that Russ was able to quickly identify and resolve the issue for you. It sounds like he got things sorted without any fuss at all, and I’m sure he’ll really appreciate your kind words (and I agree, an ice cream definitely sounds well deserved!).
It’s also lovely to hear your feedback about Katie. I’m glad she made such a positive impression and was able to get everything moving smoothly for you, including setting things up for the next cycle. I’ll make sure your comments are passed on to her as well.
Thank you as well for recognising the wider customer service team. It’s always great to know when everything comes together to get things resolved properly, especially when the root cause turns out to be something simple.
Most importantly, I’m really pleased everything is now fully resolved and that you’re happy to stay connected with us. That’s exactly the outcome we aim for.
Thanks again for your kind words and continued support.
Kind regards,
Afruj Miah
Customer Service Team Leader
Marcus and Martin installed my 1.8GBps…
Marcus and Martin installed my 1.8GBps connection, they were very helpful and super friendly. Great customer service all round 👍
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave us such a kind review.
I'm really pleased to hear that Marcus and Martin delivered a great installation experience for your 1.8Gbps connection. It’s great to know they were helpful, friendly, and made the whole process smooth for you.
I’ll make sure your feedback is passed on to them, they’ll really appreciate the recognition.
Thank you again for choosing Lila Connect and for your lovely comments. We truly value your support.
Kind regards,
Afruj Miah
Customer Service Team Leader
Been with the company since it rolled…
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellently installed by very friendly, efficient and helpful team Marcus and Martins, fully explained everything! Absolutely first rate service and should be recognised.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to share your experience, and for being with us since we first rolled out in Stoke, it really means a lot to have your continued support.
I’m really pleased to hear that you’ve found the service generally reliable and fast, and that our UK-based support team has been able to help resolve issues when needed. It’s also great to know your recent upgrade and installation went so smoothly.
Marcus and Martin will be especially pleased to hear your feedback. I’m glad they made the installation straightforward, took the time to explain everything clearly, and delivered the friendly, efficient service we always aim for.
I’ll make sure your comments are shared with them and the wider team, they’ll really appreciate the recognition.
Thank you again for your kind words and continued trust in Lila Connect.
Kind regards,
Afruj Miah
Customer Service Team Leader
Great service
Nikki arrived in the allocated time frame. She was very friendly and explained everything. Couldn't fault the service.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to leave your feedback.
I’m really pleased to hear that Nikki arrived within the allocated time frame and provided such a friendly and clear service. It’s great to know she took the time to explain everything and made the experience a positive one for you.
We really appreciate you sharing this, and I’ll make sure your kind words are passed on to Nikki, she’ll be delighted to hear them.
Thank you again for choosing Lila Connect.
Kind regards,
Afruj Miah
Customer Service Team Leader
Operators Easy to talk to
Operators Easy to talk to. Explained everything. Made it easy for me to swop providers. Engineers polite and friendly..would highly recommend 👌 👍
18. juni 2026
Svar fra LilaConnect UK
Hi,
Thank you so much for taking the time to share your experience.
I’m really pleased to hear that our team made the switching process easy for you and took the time to explain everything clearly. It’s great to know you found our operators easy to talk to and that the engineers were polite and friendly during your installation.
We really appreciate your recommendation, it means a lot to us that you would confidently suggest our service to others.
Thank you again for choosing Lila Connect and for your kind words.
Kind regards,
Afruj Miah
Customer Service Team Leader
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.