Lightzey Anmeldelser 

Despite the shocking reviews, I fell in love with a couple of the lights and placed an order. I am full of regret now, order was placed on 6 Jan and still not received 6 March, order was worth £700 plus so I am now in the process of trying to get a refund. Your money goes to GrandVoyage HK Holding. In other words DO NOT USE this company.

Billigste Plagiatsware mit einem Wert im unteren zweistelligen Bereich wird für knapp 300€ verkauft. Diverse kratzer, unsauber gearbeitet, Dellen. Kein CE-Zeichen auf der Lampe. HÄNDE WEG BETRUG!!!!!!!!!!!

The best website and what look like the best designed lights. The only slight snag is that nothing turns up. If a British company would like to copy the designs, l will buy them.

You have to wait a very long time for your order, and then they sent us the wrong colour item. We had to provide them with photo's to prove their incompetence and were then told the item was not in stock and would take another month to be delivered. Or we could accept a 20% refund to keep the incorrect item. Obviously we refused and were then offered 45% refund to keep the item. I've seen this practice a lot with things sent from Hong Kong/China. Needless to say the item will be returned let's see if I get a full refund including the postage costs.... The return address is at least in the UK.

Awful company. Do not buy from them. How are they able to sell under all these false pre tenses. They have been arguing a refund of a v poor quality ceiling light for 3 weeks now. It was over £150 and awful quality. Came over a month late from china which is not mentioned on their website. How am I supposed to escalate this? It's ridiculous!!

Ordered a light fitting
Came over a month later from China
Shade was smashed contacted them and they sent a replacement over 3 weeks later. When came to fit the light fitting was v poor quality and did not fit together properly…contacted Lightzey on numerous occasions - they asked for photos and videos which I sent….they repeatedly asked me to keep the faulty light fitting for a 15-20% discount which I refused.
They are now asking for me to pay shipping costs and a 15% restocking fee.
I have repeatedly asked for a refund and for nowhere.
Paid through PayPal and have registered a claim so hopefully will get my money back.

Ordered the floor light, it arrived in a month time from China in the smallest box you can possibly fit the floor light. The light itself as horrible and poor quality and not what it showed on the website. When I contacted them, they said to send them a pictures and videos. How can you possibly show how rubbish the light is, how unstable it is at the base in the photo or video? So, I told them that we pack the light back in the box and I wish to return it as I am not happy with it quality and it is my consumer right to do (in the UK you legally entitled to return the product if it purchased online back to the seller and they must except it). However, from the moment I send them an email all communication has stopped (well it as only one email). I lost my money, and I am not happy about this at all - it’s a fraud! PLEASE DO NOT BUY FROM THIS ONLINE RETAILER! There are other legitimate sites selling lights for far more reasonable prices, M&S, Next, Pookey, Oka, Anthropologie. DON'T BUY FROM THEM!

AVOID!! Scam company
You are sent a cheap replica from China, extremely poor quality and dangerous as lights do not comply with BS Standards. Our £200 light arrived completely unwired!
Company ignores your email’s then I was sent a home address in Sheffield to return the light (at my cost!). Eventually got a refund as I bought through PayPal and they pursued it for me.
The actual company does not exist if you Google it.

Company is based in Hong Kong, not in Manchester as stated.

Lights were not terrible, but not as expected.

I paid return shipping, but was told there would be an additional 10% restocking fee. This is not legal in the UK. I had to continue to chase up for the refund over several weeks, and they continued to refuse the full refund despite pointing out the UK regulations.

Reported to Trading Standards and Bank charge-back started.

I would strongly advise against shopping with this customer.

Der Verkäufer verkauft Plagiagte aus China ohne CE Zertifizikate und mit Produktfotos die auch andere seriöse Anbieter auf ihren Seiten habe. Als das Produkt angekommen ist lag kein CE Zertifikat dem Produkt bei. Auch auf Nachfrage beim Verkäufer konnte keine CE zertifizikat vorgewiesen werden . De Verkäufer hat der Rücksendung nach etlichen Email zugestimmt spaeter und den Erhalt der Ware bestätigt aber keine Zahlung trotz Mahnung per Email veranlaßt. Ausserdem will er 10% Wiedereinlagerung gebühren was unzulässig ist . Siehe Einschätzung Verbraucherzentrale : Dem Artikel wurde keine CE Zertifikat beigelegt. und auf Nachfrage wurde auch kein CE Zertifikat zugesandt. Fehlt das CE-Zeichen, ist das Produkt nicht verkehrsfähig in der EU und unterliegt somit einem Sachmangel. Bestätigt ist diese Prüfung die Mangelhaftigkeit des Produkts und das vermutliche Vorliegen des Mangels bereits ab Gefahrübergang und ist das Nacherfüllungsverlangen daher berechtigt, ist es dem Händler untersagt, für die Wiedereinlagerung des mangelhaften Produkts Gebühren zu verlangen. Dies folgt aus § 439 Abs. 2 BGB, nach dem der Händler alle zum Zwecke der Nacherfüllung erforderlichen Kosten, insbesondere auch diejenigen für die Wiedereinlagerung eines mangelhaften Produkts, zu tragen hat. Wie § 476 Abs. 1 BGB anordnet, darf von dieser Vorschrift gegenüber Verbraucher grundsätzlich weder individualvertraglich noch in AGB abgewichen werden. Die Auferlegung von Gebühren für die Wiedereinlagerung mangelhafter Kaufsachen in berechtigten Verbrauchergewährleistungsfällen ist daher grundsätzlich unzulässig.

sollte sie per PayPal bezahlt haben schicken sie diese Begründung an Lightzey und PayPal da er darauf hin das Geld zurückzahlen mußte .

The worst service I’ve used. It took over 1 month for my item to be sent and they sent me the wrong product for which they initially said they’ll give 20% refund. Then they offered to give me full refund if I sent the stuff back. Which I had to pay another £20 for postage. It’s been over two months and no update on anything. I’ve emailed them about 10 times to ask for my money back. Please do not use.

Bought a chandelier for £175, found faulty in couple of months and completely out of order in a year and a half. After sending email repeatedly, they finally replied that they can’t do anything about it. Don’t trust this company, bad quality and bad customer service!!

I ordered 4 lights with Lightzey coming to about £400. I didn’t get a confirmation email so then had a little panic that I was scammed and then when I checked reviews my heart sank. Tried to cancel but couldn’t. However the lights have arrived and I’m really happy with them. They’ve not been installed but look good, decent quality for the price - it was the design I was really drawn to. So summary: delivered on time, quality perfectly adequate for price, customer service not amazing but not awful.from my experience they don’t deserve the terrible reviews and they are not scammers!

Ordered two expensive lights over £400! Still waiting for items, didn't realize this company was from China, doesn't show any further tracking and they are saying they are shipping lights separately! I feel so angry and gutted that this company has got one over on me!

C'est du dropshipping j'ai acheté une suspension pour 100 euros j'ai trouvé la même sur un autre site pour 25 euros je vous laisse apprécier la marge. Le retour est hors de prix j'ai gardé mon produit à défaut.

if there was a negative rating this would be it! they are a fraudulent company and keep all your money! IDO NOT order anything from them unless 1) you would like a very low-quality product @) you want to wait two months for your product to arrive battered 3) I am still waiting for a full refund. The customer service is non-existent. DO NOT do it to yourself! I never write bad reviews but wanted to save people the headache I am experiencing.

bought 2no outside lights ,after 2weeks one didn't work electrician said it was broken ,contacted lightzey
5 e-mails later they send me a part for the broken light fitting (do not offer to replace at all ) electrician fits the new part and it works ,sent lightzey a picture and an invoice from my electrician for £120.00 incl vat for 2no call outs ,lightzey refuse to take any responsibility or pay for there faulty product
very dissapointed in their attitude

AVOID AT ALL COSTS
Bought a light that took forever to arrive & when it did no instructions as it’s meant to be remote control dimmable but it doesn’t work . No communications .shocking company with no customer service what so ever

Had to contact credit card to get refund as it’s faulty

Drop shipping wannabe’s at its finest

Stay clear of this so called company as after reading the reviews I wish I did

Design schön, Lieferung innerhalb von 1 Woche, aber Achtung viel zu überteuerte Billigware !!
Vom Design her würde ich 4-5 Sterne geben. Aber Preis/Leistung/Qualität - durch Kratzer und weitere Kleinigkeiten am Kabel - haben wir 25% Nachlass erhalten- lassen zu wünschen übrig. Außerdem merkwürdig, dass von anderem Kd. Adressaufkleber noch drauf war - Retoure ? Die Lampe ist bestenfalls ein Drittel des Verkaufspreises wert, unserer Meinung.

Awful. Paid for a light. Site gives the impression it's being sent from Manchester, but actually sent from China. Been waiting almost a month and the thing still didn't arrive even though tracking stated it landed in the UK 10 days ago. Customer service told me to call a number and I just got a voicemail for EVRI telling me there were 4,000 parcels pending