Once engaged, LettingaProperty was great in resolving my tenant issue - timely and succinct actions to close the request. The only challenge was this took a while to pick up, due to a staffing change... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everything seems to work well. Questions get answered and problems solved without too much fuss. Casey has been my main contact and has been excellent.
I totally recommend giving LettingAProperty.com a chance to manage your rental properties. I moved to them from local agents almost 2 years ago. I was given a dedicated property manager, Casey, who ha... Vis mer
Selskapet har svart
I gave 5 stars simply because of direct experiences with Natalie Deakins Natalie was my main contact after the tenant stops paying his rent, The tenant stops taking my calls Natalie worked hard... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Kontaktopplysninger
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, Storbritannia
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4,4
Enestående
698 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 52 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service
Using there services since last 3 years. Very cooperative and always helpful specially Charlotte.
12. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Asif,
Thank you so much for your kind words and for being with us over the past three years. We’re really pleased to hear that you’ve had such a positive experience with our team. Charlotte will be delighted to know her support has been appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
It is a good Agency to work with when…
It is a good Agency to work with when you are looking for your home. They have an amazing team that go through every detail with you. Charlotte Clarke is part of the amazing team and she is always available whenever I have any issues. Keep up the good work
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Tnt,
Thank you for your lovely review. We’re so pleased to hear that you’ve had such a positive experience with our team and that Charlotte has been there to support you whenever needed. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte Clarke has been very…
Charlotte Clarke has been very supportive in dealing with recent issue with tennant. I wish Lettingapropery successful future
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Syed,
Thank you for your kind words and for taking the time to share your experience. I’m so pleased to hear that Charlotte has been supportive in helping you resolve your recent issue. Your good wishes mean a lot to us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I found Abigail to be knowledgable &…
I found Abigail to be knowledgable & polite. She’s helping me through A difficult rental situation at the moment & it helps to know I’m not alone.
Thanks Abby😊
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Laurel,
Thank you for your lovely review. I’m so pleased to hear that Abigail has been able to support you through a difficult situation. She’ll be really happy to know her help has made a difference.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Fantastic and helpful service received
Fantastic and helpful service received from Charlotte
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Yvonne,
Thank you for your kind review. I’m so pleased to hear that you received fantastic and helpful service from Charlotte. She’ll be delighted to know her support was appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Thank you
The team has been helpful and providing prompt support and follow-up. Good experience working with Charlotte Clarke, keep it up!
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Vivian,
Thank you for your kind review. I’m so pleased to hear that you’ve had a good experience with our team and that Charlotte has been so helpful and responsive. Your feedback is greatly appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte and Natalie
Charlotte and Natalie have been fantastic in the finance department. They have been so understanding and have worked really hard to resolve the situation of an tenant paying rent late to me.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Millie,
Thank you for taking the time to share your feedback. I’m so pleased to hear that Charlotte and Natalie have been fantastic in supporting you and helping to resolve the situation. They’ll be very happy to know their efforts made a difference.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Thanks Charlotte Clarke - you've been an Amazing Support
I've been a Landlord with Letting a Property for five and a half years. Most of that time things have gone okay. However, over the last 18 months things have been tricky as I've had a lot of personal problems to deal with as well as Landlord/Tenant difficulties so I have found it hard to navigate through. I've also not had the available time to deal with my Landlord issues like I once did so I have needed extra support from Letting a Property...
Given the above, I would like to personally thank Charlotte Clarke for all her support throughout this time. She has helped me so much and gone far beyond her job to assist me and I am so grateful to her for this - it has been priceless to me so thank you so much Charlotte..
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Sue
Thank you for your lovely message. I’m really glad Charlotte has been able to support you during what sounds like a challenging time. She’ll be touched to read your kind words. It means a lot when long-standing landlords take a moment to recognise the team. We know how much effort Charlotte puts in and we’re lucky to have her.
If there’s anything more we can help with, just let us know.
Kind regards
Helen
Operations Manager
Lettingaproperty.com
Very Efficient
Charlotte Clarke in accounts was very efficient and reliable. Thank you
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Warren
Thanks for the great review. Charlotte is always on the ball and it’s good to hear her support made a difference. We’ll pass this on to her.
Kind regards
Helen
Operations Manager
Lettingaproperty.com
She was really helpful
Charlotte Clarke , She was really helpful , kind and professional.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Aydan,
Thank you for your lovely feedback. I’m so pleased to hear Charlotte was helpful and professional — she always goes the extra mile for our customers.
Best regards,
Helen
Operations Manager
Lettingaproperty.com
Thank you Charlotte for an excellent…
Thank you Charlotte for an excellent support
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi there,
Thank you for your kind words. I’m really pleased to hear Charlotte was able to help — I’ll make sure she sees your message.
Best regards,
Helen
Operations Manager
Lettingaproperty.com
Supportive Team + Legal
It’s unfortunate to receive a 1-star review from a tenant who was evicted via the courts, though this outcome is not unexpected.
The entitlement reflected in the feedback is disappointing, particularly given the extensive support provided throughout both the tenancy and the eviction process.
Letting a Property has remained consistently supportive to both tenant and landlord throughout the tenancy and eviction process.
I’d like to extend a sincere thank you to Natalie, Mia, Casey, Nathan, Charlotte, and the solicitors involved for their professionalism and assistance in resolving this matter
Letting a Property Team Stay motivated and keep up the great work you’re all doing.
Your efforts are truly appreciated.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Darsna
Thank you for taking the time to leave such a balanced and thoughtful review. It’s never easy managing situations that reach the courts, but we’re glad we could support you through it. I’ll make sure the team see your kind words – it means a lot to all of us.
Best regards
Helen
Operations Manager
Lettingaproperty.com
Excellent Service
We are new Landlords - putting our home on the rental market because of a job move. Abby has dealt with us since February 2025 (our move was delayed by other factors) and has consistently provided a very responsive and professional service, whilst at the same time being very personable in character. I have no hesitation in recommending this company and Abby in particular.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi David
Really appreciate you leaving this review. Abby mentioned how great you’ve been to work with and I’m glad she could make things easier during a busy time for your family. Starting out as a landlord can feel like a lot, so it’s great to hear that you felt supported.
Wishing you all the best in the new role and hope the letting goes smoothly from here.
All the best
Helen
Operations Manager
Excellent Customer Service
Would have given 10 stars if I could!!!! From submitting the enquiry to signing the lease with my new tenants, letting a property made it easy sailing. Honestly, the only regret i have is 'why haven't i used this company in the past, it would have saved me a lot of time and money'. Abigail Morgan's professionalism was exemplary. She arranged a time to give me a call and went through everything in detail. I really liked the transparency in the service, no hidden costs. I liked using the platform to book viewings for potential tenant's. Given the ability to look through the tenants was really good, the platform showed the relevant information i needed to make a decision and it was mobile friendly so I could look at updates whilst i was out an about. Whenever i telephoned the service some one answered within a couple of minutes, wow. Every time i emailed Abigail with questions she was so good to respond straight away. Even when the potential tenant had queries that i could not answer, I emailed Abigail and she rang the tenant straight away and advised the best way forward. I would definitely recommend this company, very professional.
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Nyla
What a brilliant review to read. Thank you. We’ll gladly take your 10 stars. I’m really pleased Abigail was able to support you so well throughout the letting — she’s fantastic at what she does.
We’ve worked hard to make the platform simple and transparent, so it’s great to hear the booking and screening process worked for you. We’ll be here whenever you need us again, hopefully next time with even less stress.
Thanks again,
Helen
Operations Manager
Response to enquiry dealth with swiftly
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Thanks for the feedback Yemi.
Glad to hear your enquiry was dealt with quickly. If there’s anything more we can help with, just let us know.
Best regards
Helen
Operations Manager
Lettingaproperty.com
Top service
Casey runs my property’s for me and I would highly recommend very helpful and always there if you need her.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Hi Jonathan
Thanks for the great feedback. Casey will be really pleased to hear this. It’s great to know she’s made such a difference and is giving you the support you need.
Best regards
Helen
Operations Manager
LettingaProperty.com
Quick response and you can get them on the phone.
The response to email time is very good. It's also quite easy to get them on the phone to discuss more finer detailed issues if necessary.
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Thanks Mr Telling.
Really appreciate you calling out both the quick email responses and the fact you can reach us easily by phone – we know how important it is to speak to someone when the details matter.
Best regards
Helen
Operations Manager
Lettingaproperty.com
Great service
Great service, always quick to respond, effective and friendly
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Thanks Andrew, glad to hear you found the service quick, effective and friendly – that’s exactly what we aim for.
Best regards
Helen
Operations Manager
Lettingaproperty.com
Would Recommend
Very responsive, customer centric and genuine company. We support them with maintenance / repairs and working with them has become a breeze. They have key members within their team who are always willing to stretch the extra mile and always available to provide support. Thank you!
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Thanks Luke – really appreciate your kind words. We’re glad working together has been smooth and collaborative. I’ll pass this on to the team.
Best regards
Helen
Operations Manager
Lettingaproperty.com
Lettingaproperty: Rent Guarantee Breach – PRS Complaint in Progress
I engaged LettingaProperty to manage a tenancy commencing on 30 September 2024, under written terms that included a rent guarantee. Despite the tenancy being active, the guarantee was not activated, resulting in six months of unpaid rent between April and September 2025, amounting to £7,200.
Throughout this period, communications from the agent were inconsistent and contradictory. Key obligations were not fulfilled, and timelines were repeatedly missed. I have submitted a formal complaint to the Property Redress Scheme (PRS), supported by a clause-referenced bundle and financial documentation. The matter is currently under adjudication.
As a landlord managing property from overseas, I rely on agents to honour enforceable terms and deliver reliable service. In this instance, LettingaProperty failed to meet those standards.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra LettingaProperty.com
Thanks for sharing your feedback. I’m really sorry this has been such a frustrating experience – I understand how difficult it is managing property from overseas, especially when things don’t go to plan.
On the rent protection side, the policy only applies while a tenancy is active and the property is occupied. In your case, once the tenant moved out early due to the pest issue, the cover unfortunately no longer applied.
That said, I’m glad we were able to recover the full deposit on your behalf through the dispute process. The adjudicator’s decision has already been shared with you, and the funds are being returned.
I know this isn’t the outcome you hoped for, and we do appreciate you raising your concerns. If the PRS are reviewing things, we’ll support their process fully.
All the best
Helen
Operations Manager
Lettingaproperty.com
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