Basically, everything was fine. I had ordered a car with comprehensive insurance. But then, when I was told to take out another insurance policy for €180 I did not find that very reassuring. Especiall... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... Vis mer
Selskapet har svart
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... Vis mer
Selskapet har svart
شركة تأجير سيارات روعة وخيار ممتاز نقل سريع من المطار لمكتب الشركةًخلال عشر دقايق واستلام السيارة سهل جدا خلال دقايق وانت مستلم سيارتك ومنطلق بدون فلسفة ولا تعطيل …اشكر الشباب الي في المكتب ع حسن تعام... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Kontaktopplysninger
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Østerrike
- +4314360180
- austria@klasswagen.com
- klasswagen.at
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We had a great experience with klass wagen
We had a great experience with *Klasswagen* car rental.
The price was fair and they even upgraded us to a bigger, more comfortable car.
The staff were very friendly and helpful.
When we asked to be dropped off at our hotel instead of the airport, they happily agreed and the driver took us right there.
Great service, fair price. We highly recommend them for anyone visiting Austria!
18. august 2026
Svar fra Klass Wagen Austria
Hello!
We’re glad to hear that everything went smoothly and that our team could assist you effectively. Your kind words mean a lot to us, and we truly appreciate your feedback. Looking forward to welcoming you again in the future!
KW Team 😊
Excellent car and service
10. august 2026
Svar fra Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Svar fra Klass Wagen Austria
Olá!
Obrigado pelo seu feedback! 😊 Ficamos felizes por saber que ficou satisfeito com os nossos serviços. Esperamos voltar a vê-lo! 🚗✨
Equipa KW
Svar fra Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Friendly & helpful staff
Friendly & helpful staff. No problem at the car return. The full insurance makes it a worry free experience. Will book again next year.
20. august 2026
Svar fra Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Great service at an amazing price
They were just good. Punctual. Oh time. Their service guy was amazing. Fast. Everything was just seamless.
Not first time with klasswagen and definitely not the last.
13. august 2026
Svar fra Klass Wagen Austria
Hi,
Thank you very much for your appreciation, as well as for your feedback!
We hope to see you again soon :)
A beautiful day,
The KW Team
Unexpected charges
There were unexpected charges — not only in our case but also in the case of every client we saw there.
19. august 2026
Svar fra Klass Wagen Austria
Dear Mr.Ricardo,
Thank you for sharing your feedback. We are sorry to hear that the final costs were unexpected.
All applicable charges and rental requirements are presented in the Terms and Conditions. At pick-up, customers may choose between renting with a damage deposit, subject to the applicable conditions, or purchasing an optional protection package. Any additional services selected by the customer are also charged separately, with their costs communicated accordingly.
If you would like us to review the charges related to your reservation, please contact us at customercare.at@klasswagen.com with your booking details.
Kind regards,
KW Team
Impolite staff
19. august 2026
Svar fra Klass Wagen Austria
Dear Customer,
We are sorry to hear that your interaction with our team did not meet the professional and courteous standards we aim to provide.
As we would like to better understand what happened, please contact us at customercare.at@klasswagen.com with your reservation details and any additional information about your experience. This will allow us to investigate the matter properly.
Kind regards,
KW Team
The staff were friendly and helpful
The staff were friendly and helpful, but the company’s financial policies were not very flexible.
13. august 2026
Svar fra Klass Wagen Austria
Dear Mr.Elghagri,
Thank you for your positive feedback about our team. We are pleased to hear that our colleagues were friendly and helpful.
We also appreciate your comments regarding our financial policies. These are applied in accordance with our Terms and Conditions, but your feedback is valuable and will help us continue improving our services.
We hope to welcome you again in the future.
Kind regards,
KW Team
Pickup instructions were correct
Pickup instructions were correct, vehicle was as expected, deposit payments as expected. All good. Maybe shuttle driver drived little bit too fast. 😊
9. august 2026
Svar fra Klass Wagen Austria
Dear Janis,
Thank you for your kind feedback. We are pleased that you had a positive experience with us and appreciate your comment regarding the shuttle journey. We hope to welcome you again soon and provide you with a five-star experience.
Kind regards
KW Team
Great customer service; new vehicles, very quick delivery. Highly recommend!
Everything was great! From arrival time, delivery, very honest, clear communication. Great customer service! Highly recommend!
12. august 2026
Svar fra Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Really good service
Really good service, easy to follow all the instructions. The staff is also extremely helpful! The condition of the car is perfect .
17. august 2026
Svar fra Klass Wagen Austria
Hello!
Thank you for your kind feedback! 😊 We're happy to hear that you were satisfied with both the car and our service. Looking forward to seeing you again! 🚗✨
KW Team
A lot of hidden taxes
A lot of hidden taxes, very high fees for border crossing, my rental price multiplied by 6.
10. august 2026
Svar fra Klass Wagen Austria
Dear Marco,
Thank you for sharing your feedback. We are sorry to hear that the final rental cost did not meet your expectations. The applicable additional charges, including the cross-border fee, are detailed in the rental terms and conditions and presented before the rental agreement is signed.
We understand your disappointment and regret that this affected your overall experience with us.
Kind regards,
KW Team
quality and friendliness of the service
he location is a little far away, but the quality and friendliness of the service make it well worth it.
4. august 2026
Svar fra Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Shit wrapped in nice coating.
Shit wrapped in nice coating.
Free upgrade. Got the car with 1/4 tank filled. We were told to bring the car back with at least that amount. Fueled the car up and brought it back just over 1/2.
At drop off, the guy mentioned the car was not dropped off with a full tank. Consequently, this is to be charged back to us, although having signed it off with 1/4 of a tank at the beginning.
Also, not close to airport. Pickup is a van with a driver who is kind, but drives like a maniac.
Would not recommend. Rather go to an established car rental and pay exactly for what you get.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Klass Wagen Austria
Dear Customer,
Thank you for sharing your experience. We are sorry to hear that your rental did not meet your expectations.
Regarding the fuel level, our policy is that the vehicle should be returned with the same fuel level as at the start of the rental. If the vehicle was provided with approximately ¼ of a tank, it should also be returned with approximately ¼. Returning it with more fuel than received should not, in itself, result in a fuel charge. We would therefore be happy to review the rental agreement and return report to clarify exactly what happened in your case.
Regarding the airport location, our Vienna office is located outside the airport, and we provide a complimentary shuttle service between Vienna Airport and our rental station. We understand that this may be less convenient than an on-airport rental location.
We are also sorry if your shuttle journey felt uncomfortable. We take feedback regarding our drivers seriously and will pass your comments to the relevant team.
We appreciate your feedback and would welcome the opportunity to review the fuel charge with you and clarify the situation.
Kind regards,
Klass Wagen Austria
Reasonable price and flawless service
9. august 2026
Svar fra Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Highly recommended
I am a client with them since 3 years ago. Always professional and always reliable. The prices are very good. Recommend.
14. august 2026
Svar fra Klass Wagen Austria
Hello!
Thank you for your loyalty and feedback! 😊 We're thrilled to hear that you've been happy with our services. Our team always strives to provide the best experience, and we truly appreciate your kind words. Looking forward to welcoming you again! 🚗✨
KW Team
Quick check in and check out
Quick check in and check out. Good prices. New cars.
Friendly staff.
14. august 2026
Svar fra Klass Wagen Austria
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Please be aware that the price shown on…
Please be aware that the price shown on your online reservation may not reflect the actual cost of the rental.
I booked a vehicle for one week through Booking.com—or a similar travel app—for approximately $200, including additional insurance at roughly $20–$30 per day. I believed everything was covered, but that was unfortunately not the case.
At pickup, I was given two options:
* Pay a €2,600 security deposit, refundable only if the vehicle was returned in perfect condition.
* Purchase additional insurance for €55 per day, plus a €100 registration fee, a €120 cross-border fee, and a €100 refundable deposit.
By the end, I had paid approximately €600, plus another $135 for a one-day extension. Customers should understand that renting a car in Europe may be far more expensive than the advertised online price. Expect additional fees and a process that is not especially hassle-free.
The rental office is approximately 15 minutes from the airport, so you must call an international number to arrange pickup and drop-off. To be fair, that part of the service worked well.
Overall, I was disappointed by the lack of transparent pricing and the significant unexpected charges. I strongly recommend confirming every deposit, insurance requirement, and additional fee directly with the rental company before booking.
Would I use this service? Absolutely NOT!
8. august 2026
Svar fra Klass Wagen Austria
Dear Mr.Pete,
Thank you for sharing your feedback. We are sorry that the rental conditions were not fully clear from the beginning.
We would like to clarify that we do not charge a registration fee. At pick-up, customers are presented with two rental options: leaving the required security deposit or purchasing our additional protection package with a lower refundable deposit. The customer is free to choose the option that best suits their needs. Other services, such as Cross-Border travel, are charged separately when requested.
As our office is located approximately 15 minutes from the airport, we provide a shuttle service for transfers between the airport and our branch.
When a reservation is made through an intermediary, the information displayed during the booking process may vary depending on the platform. We regret that the applicable conditions and possible additional costs were not sufficiently clear in this case.
Your comments are appreciated and will be taken into consideration as we continue improving our services.
Kind regards,
KW Team
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