Klass Wagen Austria Anmeldelser 80

Svar fra Klass Wagen Austria

For 12 timer siden

Thanks for your feedback!

We’re glad to hear you enjoyed the car, found our staff friendly, and appreciated the flexibility 😊

We understand that insurance options can sometimes feel unclear, and we’re always looking to improve how we explain these choices so everything is as transparent and easy as possible.

If there’s anything specific that would have made your experience a 5-star one, we’d really appreciate your input. Please feel free to share your suggestions with us at customercare.at@klasswagen.com
— your feedback helps us improve our services.

We hope to welcome you again soon!

Best regards,
Customer Care Team
Klass Wagen

Svar fra Klass Wagen Austria

For 8 timer siden

Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team

Svar fra Klass Wagen Austria

For 18 timer siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Hello,

Thank you for your valuable feedback.

We are pleased to learn that you appreciated our location and that our team provided you with a helpful and pleasant experience.

Your comments are highly appreciated, and we look forward to welcoming you again in the future.

Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Sehr geehrter Herr Kohler,

vielen Dank für Ihr Feedback.

Wir verstehen, dass der Abholprozess sowie der Treffpunkt insbesondere für ortsunkundige Gäste etwas ungewöhnlich erscheinen können. Ihre Rückmeldung ist für uns sehr wertvoll und wird berücksichtigt, da wir unsere Abläufe kontinuierlich verbessern und so klar und komfortabel wie möglich gestalten möchten.

Wir danken Ihnen nochmals für Ihre Anmerkungen und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen,

KW Team

Svar fra Klass Wagen Austria

For 1 dag siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 2 dager siden

Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 2 dager siden

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht vollständig Ihren Erwartungen entsprochen hat.

Bitte beachten Sie, dass die Informationen zur Kaution sowie zur Notwendigkeit einer Kreditkarte klar angegeben sind – auch bei Buchungen über externe Plattformen, in der Regel unter „Wichtige Informationen“. Aus Sicherheitsgründen kann die Kaution ausschließlich mit einer Kreditkarte hinterlegt werden; Debitkarten werden nicht akzeptiert.

Bezüglich unserer Website bedauern wir, dass diese nicht Ihren Erwartungen entsprochen hat. Wir versichern Ihnen jedoch, dass wir Ihr Feedback sehr ernst nehmen und es uns hilft, unsere Prozesse sowie die Benutzerfreundlichkeit kontinuierlich zu verbessern.

Es freut uns, dass Sie mit dem Fahrzeug selbst zufrieden waren, und wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.


Mit freundlichen Grüßen
Customer Care Klass Wagen

Svar fra Klass Wagen Austria

For 3 dager siden

Hello!
We’re grateful for your review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team

Svar fra Klass Wagen Austria

For 3 dager siden

Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team

Svar fra Klass Wagen Austria

For 3 dager siden

Dear Customer,

Thank you for your feedback.

We are truly sorry to hear about your experience and the impression it left, as this is not the level of service we strive to provide.

We would like to clarify that our office locations are situated outside the airport area, with shuttle transfer provided to ensure easy access. Regarding the rental process, all our colleagues are trained to present both available options—either renting with a damage deposit or choosing a zero-risk insurance package—so that, in the interest of transparency, every customer can make a fully informed decision. We do not oblige customers to select any specific option. Please also note that insurance purchased through a broker or third-party platform is not the same as the coverage options available directly at our desk, which may differ in terms and conditions.

Additional services, such as cross-border travel, are subject to specific fees in accordance with our terms and conditions, and these are explained at the rental desk before confirmation.

Regarding the administrative deposit, this is blocked as a guarantee for aspects such as the fuel level or if the vehicle is returned excessively dirty. This means the car should be returned in the same condition as it was at pickup. In most cases, if all conditions are respected, the deposit is released by us at the time of the vehicle’s return; however, depending on the bank, it may take a few additional days for the amount to become available again.

We understand how these aspects may have caused confusion, and we sincerely apologize for any inconvenience.

To review your situation in detail and clarify all charges applied, we kindly ask you to send us your reservation number at customercare@klasswagen.com. We will be happy to investigate your case further.

Kind regards,
Customer Care Team
Klass Wagen

Svar fra Klass Wagen Austria

For 3 dager siden

Dear Customer,

Thank you for sharing your feedback with us.

We’re pleased to hear that you were satisfied with the car and our shuttle service. However, we are truly sorry to learn about your dissatisfaction regarding the additional charges at the rental office, and we understand how this situation could have affected the start of your trip.

Please note that reservations made through third-party platforms, such as Booking.com, may initially include only the basic rental cost. Any additional charges applied at the desk usually depend on the insurance option selected, deposit conditions, or extra services chosen at pickup. That being said, we acknowledge that transparency is essential, and we regret any confusion caused.

To better understand what happened in your case and to clarify the additional costs applied, we kindly ask you to send us your reservation number at customercare.at@klasswagen.com. This will allow us to investigate your booking in detail and provide you with a clear explanation.

We look forward to assisting you further.

Kind regards,
Customer Care Team

Svar fra Klass Wagen Austria

For 3 dager siden

Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team

Svar fra Klass Wagen Austria

For 4 dager siden

Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team

Svar fra Klass Wagen Austria

For 4 dager siden

Hello,

Thank you for taking the time to share your experience with us and for choosing Klass Wagen. We’re glad to hear that you appreciated the cleanliness of our cars, the value for money, and the ease of the booking process, including the clear insurance options—this is exactly what we strive to offer every customer.

Regarding the transfer back to the airport, we’re sorry to hear that this part of your experience did not meet expectations. While we do handle a high volume of reservations and continuously work to reduce waiting times and make transfers as efficient as possible, this should never come at the expense of safe and responsible driving. What you described is not in line with our standards, and we will review this internally with the team involved.

We appreciate you highlighting both the positive aspects and the area where we can improve. Your feedback helps us refine our services, and we hope to have the opportunity to provide you with a fully positive experience in the future.

Kind regards,
Klass Wagen Team

Svar fra Klass Wagen Austria

For 5 dager siden

Hello Mr. Murat,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.

To better understand the situation and assist you as quickly as possible, we kindly ask you to contact us at austria@klasswagen.com
with more details about your experience.

We are here to help and continuously strive to improve our services.

Kind regards,

KW Team