Wish I’d seen the reviews on here before purchasing. Absolutely awful service, the AI pic I’ve received of my daughters class I couldn’t find her in it as it looks nothing like her, and the other... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Vis mer
Selskapet har svart
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Vis mer
Selskapet har svart
Family pack - best value item. Wish: in primary school, kids had photos together and separately. Not an option in secondary. Good selection of options. Some seen v. Pricey though. More mix and m... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Kontaktopplysninger
CM3 8JE, Chelmsford, Storbritannia
- kittlephoto.com
2,6
Under middels
310 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 54 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Help with a download…
After a slight issue with a download due to not having a PC, the staff were courtious and patient in resolving the issue.
18. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Clare.
Thank you for your wonderful feedback.
This is very much appreciated and we are glad to hear that our customer service team were able to assist you.
We wish you and your family a very Happy New Year.
Customer service
I was so confused as to why I had no confirmation of my order and phoned for help to find out if the order was placed as money had been taken. Hayley was fantastic and spent time patiently investigating until we found that I had entered my email with a typo! Fantastic customer service throughout with a sense of compassion and not an ounce of annoyance.
14. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hi R.Gee, thank you for taking the time to leave us a 5 star review. Our Customer service team are always happy to help with any type of enquiry you may have and i am pleased to hear that on this occasion you spoke with Hayley, and she was able to resolve this issue for you. We Wish you a very Happy New Year.
I was having trouble resetting my…
I was having trouble resetting my password, spoke to a very helpful lady called Hayley who helped me reset it, thank you
14. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Morning Rollo. We hope you had a wonderful festive period. We are extremely pleased to hear that Hayley was able to assist you in resetting the password to your account. Thank you for leaving a 5 star review.
Hayley was extremely helpful and talked…
Hayley was extremely helpful and talked me through all my options when I wasn’t sure how to order online.
14. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Morning K Joyce.
Thank you for leaving us wonderful feedback.
Please be re-assured that our customer service team are available from 8am-4pm Monday to Friday and we will be more than happy to assist you in placing orders over the telephone if this is preferred.
I am extremely happy to hear that Hayley assisted you on this occasion and you had a good experience with us.
Thank you for a great service and…
Thank you for a great service and lovely photos. Would recommend
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Sophie, thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with our service and I hope we continue to provide you with the same for many years to come.
From all at Kittle Photographic, we wish you a very Happy New year.
Treasured memories
My daughter had her first school photo done by Kittle and I was very happy with the service Hayley gave me. I can’t wait now to see the sibling photo now my sons started school. Kittle really are making those treasured memories for life. Thank you 🙏🏻
6. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Morning Liz and thank you for taking the time to leave us a review.
We are very pleased to hear that you were happy with the service that Hayley provided with regards to your daughter's first school photograph.
We believe that the children's school photographs are a valued memory for parent's and family to treasure and we are glad to hear that this is reflected in images that you received.
Very professional company
Very professional company. I dealt with a lady called Hayley Martin who was really friendly and helpful. She made my order really nice and easy. Would definitely recommend.
6. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Afternoon James.
Thank you for your 5 star review.
We are glad to hear that you found the ordering process with Hayley easy.
We wish you a very happy New year.
Happy Christmas …
I wanted to give my daughters fantastic reception class photo to family members for xmas. I was worried it was too late to order. I called and a very helpful lady called Hayley arranged the order for me. Fantastic customer service!
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Afternoon, thank you for taking your time to leave a positive review.
We are glad to hear that you were able to order in time for Christmas.
Please be re-assured that the photographs stay within the system for up to 5 years, meaning that you are able to order the photographs anytime throughout the year.
My experience
The gentleman I spoke to was very , helpful, polite and easy to talk to he really is an asset to the company he made me feel relaxed and understood exactly what I wanted really lovely to speak to
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Afternoon, thank you for your wonderful feedback.
We are very pleased to hear that Gary was able to assist you with your enquiry.
We hope you had a wonderful festive period and wish you a very Happy New Year.
Happy Mummy
Was struggling to select the right package to enable me to have all photos of my children. Decided to call Kittle direct. Have just had a great experience. Hayley helped me work through my questions. Great customer service. So happy that i made the decision to call instead. Hayley, you are a credit to the company.
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Sarah, thank you for your 5 star review.
Our customer service team are always happy to help with any type of enquiry that you may have via telephone and i am pleased to hear that on this occasion you spoke with Hayley, and they were able to resolve this issue for you. We Wish you a very Happy New Year.
Just called up to find out about an…
Just called up to find out about an order and a very helpful lady called Hayley guided me through how to find my download. Very much appreciated thank you Kittle.
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
We are very pleased we were able to assist you. Thank you for your wonderful feedback.
Happy with the company
Happy with the company. Has a little issue with the delivery of the photo , for the first time. That was due to Royal Mail and not Kittle, as it looks like Royal mail lost the envelope. Hayley kindly and quickly solved the problem, reordering the photo to my address at the first ask. I did not have to send emails over emails or call multiple numbers, she solved the issue straight away.
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
We are very sorry to hear that your original order had been lost in transit however are glad that we were able to rectify this for you as quickly as possible. Thank you for your feedback.
thank you Hayley martin for all your…
thank you Hayley martin for all your help over the phone i really appreciated your help ! :)
11. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you so much for your feedback :)
Hayley was very helpful on the phone…
Hayley was very helpful on the phone and got my booking booked in efficiently and at a time that worked for me ⭐️ thank you Hayley Martin
1. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Nicki, thank you for leaving us wonderful feedback.
I am pleased to hear that Hayley was able to assist you with your enquiry and you were happy with the service provided. I wish you a very Happy New Year.
Making memories!
Such lovely photos of my boys, we are so happy with them. Something to look back fondly on.
Before ordering I called them up and spoke to Hayley, who was amazing. She talked me through all of the purchasing options.
Very happy customer.
5. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hi Trudi, thank you for your 5 star review.
We believe that the children's school photographs are a memory for parent's and family to treasure and we are glad to hear that this is reflected in images and service that you received from Hayley. From all at Kittle Photographic, we wish you a very happy and healthy 2024.
Amazing experience with this company
Amazing experience with this company, Hayley Martin really looked after us when having our photos taken and ensured we were happy with the photos on receive them.
Definitely recommend
9. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Morning Karen and thank you for taking the time to leave us a review and for your recommendation. We are very pleased to hear that you were happy with the service that Hayley provided to you.
Svar fra Kittle Photographic
Thank you for your wonderful feedback for Hayley. We are pleased to hear that she provided fantastic service.
Had an issue finding and ordering my…
Had an issue finding and ordering my daughter school photos. The call centre were amazing, they resolved the issue and sorted my delivery.
8. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Afternoon Sonia.
Thank you for leaving us a 5 star review! We are very happy to hear that you had a positive experience with us whilst we assisted you with your enquiry.
Had an issue with adding a group image…
Had an issue with adding a group image to my basket. Customer service were great, resolved the issue in good time & communicated with me at every step.
8. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for the 5-star review SC! We're glad our team resolved the issue with your group image promptly and kept you updated. Your satisfaction is our priority.
Very good quality of pictures and never…
Very good quality of pictures and never let me down
Thanks 😊
7. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Ana, thank you for taking the time to leave us a 5 star review. It is great to hear that you are happy with our service and products, and I hope we continue to provide you with the same for many years to come.
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