Wish I’d seen the reviews on here before purchasing. Absolutely awful service, the AI pic I’ve received of my daughters class I couldn’t find her in it as it looks nothing like her, and the other... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Vis mer
Selskapet har svart
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Vis mer
Selskapet har svart
Family pack - best value item. Wish: in primary school, kids had photos together and separately. Not an option in secondary. Good selection of options. Some seen v. Pricey though. More mix and m... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Kontaktopplysninger
CM3 8JE, Chelmsford, Storbritannia
- kittlephoto.com
2,6
Under middels
310 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 54 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great Service
My school uses Kittle for their school photos. The service is always good. This time my daughter's picture didn't arrive at school so Callum was super helpful and reposted my photo to my home address and it arrived within 2 days. Thanks!
12. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you so much for your kind words and the 5-star review Emily. We're delighted to hear that you've consistently had a positive experience with us. We apologise for the inconvenience with your daughter's picture, but we're glad Callum could assist promptly and ensure you received it quickly.
Awful photos with horribly high prices…
Awful photos with horribly high prices per photo, no option of downloading a photo and on top of that a very expensive P&P!
6. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for sharing your feedback Ela, and please accept my apologies for any dissatisfaction you experienced. Regarding the photo quality, we are committed to ensuring that our photos meet the highest standards. Kindly contact us at info@kittlephoto.com with your photo ID so that we can investigate and make any necessary improvements.
If it is a group photograph that you are referring to, please be aware that for safe guarding purposes, we are not able to offer digital downloads and it will only be physical prints available.
With regards to the P&P, If the school opted for free school delivery, this option is available for 21 days from the date of the photography session- apologises if this were missed.
Amazing experience for years!
Been ordering photos for kids school photos for years now. Amazing quality items and great customer service. Any problem is resolved swiftly specially Hayley is a superstar!
29. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your valuable feedback Rabiya and for ordering the photographs. We understand the significance of children's school photographs as cherished memories, and we are delighted to hear that the quality of the items you received meets your expectations. Additionally, we are pleased that our customer service advisor, Hayley, was able to resolve your issue promptly and effectively.
I had very bad experience ,it's already…
I had very bad experience ,it's already mentioned in them papers copy after delivery you can download your digital copy and after delivery they said we didn't gave you digital copy ,this is faurd central and they cheated peopl I lost my money and they contact centre very rude and didn't gave answer properly I suggest to people don't take any copy from here....
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Payal, we sincerely apologise to hear that you had had a bad experience with us. We acknowledge the confusion regarding the instructions for retrieval of the digital downloads being included within our confirmation emails and have taken this feedback on-board. Please understand that for safeguarding purposes, we are unable to provide digital copies of group photographs. We have promptly forwarded your feedback to the relevant departments as we are committed to ensuring a smooth and transparent experience for all. If there is anything further we can assist you with, please do contact us.
Hannah was amazing!
Our infant school has been using Kittle for many years now and they never cease to amaze me how to get everyone in class smiling at the camera at the same time.
Today my review is a shout out to Hannah - she has been wonderful in dealing with my query; providing knowledgeable advice, responding to my emails promptly as well as putting things into action, showing empathy and just overall being kind, polite and understanding. Kittle you should be very happy with such an amazing employee! 😃
23. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your continued support and 5 star review. We're thrilled that our team consistently captures the children's smiles in the class photographs.
Thank you for your wonderful feedback regarding how Hannah assisted you. Your kind words about her prompt responses, empathy, and kindness are greatly appreciated.
Massive thank you to Hayley Martin for…
Massive thank you to Hayley Martin for helping me retrieve two lost photos from 2019! Didn’t think it would be possible as I only had one of the codes but they were super helpful thank you
20. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your wonderful 5-star review Summer. We are delighted to hear that Hayley successfully assisted you in retrieving the photographs you wished to order. We want to assure you that our system retains photographs for approximately five years, allowing you to conveniently purchase previous images of your children online.
Awful school photographs
My son's school has been working with this photographer for last three years and since then every year the photographs gets worse. Before then the photographs were professional and a good memory but with Kittle it is a nightmare, i didnt buy the previous 2 pictures and also i will not buy this year.
They are not aware of the importance of the job they are doing, they get one shot and dont care if it looks good or not. Awful job.
16. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Aysegul, thank you for sharing your feedback with us. We're very sorry to hear about your disappointment with the photographs taken. We kindly request that you reach out to our customer service team at info@kittlephoto.com with your photo ID and password. We can then discuss any concerns that you may have and work to assess potential improvements. We understand the significance of capturing these memories, and we are committed to rectifying any issues as best we can.
Super experience ordering Leavers…
Super experience ordering Leavers Hoodies with Kate @Kittle. Great communication and service. Would highly recommend Kittle.
10. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Many thanks for the lovely review - it was a pleasure working with you and I hope the pupils enjoy wearing their leavers hoodies. Hope to work with you again next year.
Company decided to cancel our booking…
Company decided to cancel our booking the week before it was supposed to go ahead. The cancellation was also sent via email. Unprofessional that no phone call to discuss was made, and very short notice!
1. mai 2024
Anmeldelse skrevet uten oppfordring
Fabulous company for leavers hoodies
Fabulous company for leavers hoodies. Very helpful and great quality products
3. mai 2024
Anmeldelse skrevet uten oppfordring
Really helpful customer service
Really helpful customer service. Helped me when I made an error with my order and were very accommodating. We have been really pleased with the photos we have received over the years.
24. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
We're very happy to hear that our customer service team was able to assist you with your order error and accommodate your needs AVB. It's great to know that you've been pleased with the photos that you have received and hope this continues in year's to come!
Hayley was very helpful
Hayley was very helpful, helped me through the system and was able to take my order over the phone.
22. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for leaving us a 5 star review MumH. We're delighted to hear that Hayley was able to assist you so effectively.
Awesome people and very helpful!!!
22. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your wonderful review Tatiana. Your feedback is very much appreciated and means a lot to our team.
pleasant experience
I had a very pleasant experience with staff Sue with photograph order. She was incredibly helpful and went above and beyond to ensure my order was ready even liaising with the school to get everything just right. Her friendly and efficient service made the whole process a breeze!
27. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
We're delighted to hear that Sue provided you with such exceptional service Ona. It's wonderful to know that she was able to assist you with your photograph order and even coordinated with the school to make sure everything was perfect. We'll be sure to pass along your kind words to Sue.
Problem solved!
My recent order was somehow lost in the system but Hayley dealt with the problem professionally and efficiently and solved the issue at no extra expense to me. Great service, thanks so much.
31. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hi Kate, thank you for taking the time to share your experience! I sincerely apologise for the inconvenience caused by the lost order, but am pleased to hear that Hayley was able to address the issue professionally and efficiently. I am glad we could resolve the situation to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Speedy and thoughtful customer service from Hayley Martin
Very quick replies to my enquiries and a thoughtful suggestion/offer to send my child's image as an attachment to an email that was a big help as I was travelling without access to a computer so could not download the digital copy I had purchased. First time ordering with this school photographer and delighted by the service.
30. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Morning Sola, thank you so much for your kind words and 5 * review! We're thrilled to hear that our quick responses and the thoughtful suggestion to send your child's image via email made your experience a positive one, especially while you were traveling.
Excellent service from Hayley Martin…
Excellent service from Hayley Martin today. My daughter is in her final year at primary school and is pulling together a photo album of all her school photos and we discovered she was missing her Year 2 photo (and her younger sister missing her Reception photo). I couldn't find them in my account as I think I only purchased the sibling photo at the time, so contacted Kittle and spoke to Hayley who went above and beyond to find the photos for me which weren't on my file. I've just ordered the missing photos and my daughter will be so happy to have a complete album. Thank you Hayley! So nice to be able to talk to a person who understood how important the photos are. x
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hi Kate, thank you for taking the time to leave us a 5 star review. Our customer service team are always happy to help with any type of enquiry that you may have and i am pleased to hear that on this occasion you spoke with Hayley and she was able to go into our archives and locate the images you required. We Wish you a very Happy New Year.
Excellent Service by Hayley
Kittle Photos done an amazing job at my daughter's photo session at First Step Nursery. They managed to get beautiful pictures. I like the detailed shots that captured my little one's features such as her nose, eyelashes and tiny feet along with the various poses.
I would also like to say a big thank you to Hayley Martin for her excellent service delivery. There were a number of items missing from my order when the delivery arrived.
When I called Kittle to report this Hayley actively listened to my query, acknowledged my concern and apologised for the inconvenience caused before resolving the issue. I would not hesitate to use Kittle again.
3. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Voke, thank you for leaving such wonderful feedback regarding your daughters photographs. It is my apologises to hear that you had some items missing from your order, however I am pleased to hear that Hayley were able to assist you in ensuring that this was resolved as quickly as possible. We wish you a very Happy New Year.
Brilliant customer service, Hayley is a star!
I've used Kittle for over two years through my child's school and I've had good experience with their website. On this occasion though, I ordered daughter's photo in October to be delivered to her school but they weren't even after i was debited. After school confirmed that the photos hadn't been delivered to them I called Kittle and Hayley was quick to spot that my order hadn't come through coz of some technical issues. She promptly placed the order again and assured me it will be delivered to my house after the holiday. Her customer service was fantastic! Merry Xmas Hayley.
20. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Hello Samuel, we are very happy to hear that you have had a good experience ordering on our website over the years. We are very sorry to hear that your order was not originally received at the school but are glad to hear that Hayley was able to rectify the issue and have this sent out to your home address. We wish you a very Happy New Year.
Hayley Martin was very responsive and…
Hayley Martin was very responsive and quickly resolved my problem. I managed to get my order and very happy with the result. Thanks
18. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good Morning Hande. Thank you for leaving us a 5 star review! We are very happy to hear that you had a positive experience with us and from all at Kittle Photographic, we wish you a very happy and healthy 2024.
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