Wish I’d seen the reviews on here before purchasing. Absolutely awful service, the AI pic I’ve received of my daughters class I couldn’t find her in it as it looks nothing like her, and the other... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Vis mer
Selskapet har svart
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Vis mer
Selskapet har svart
Family pack - best value item. Wish: in primary school, kids had photos together and separately. Not an option in secondary. Good selection of options. Some seen v. Pricey though. More mix and m... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Kontaktopplysninger
CM3 8JE, Chelmsford, Storbritannia
- kittlephoto.com
2,6
Under middels
310 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 54 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A helping hand
It had been some time since my photograph had been taken but Kittle found it and got back to me within 24 hours. They talked me through the process of ordering and they had a wide range of package options to choose from. They couldn't have been more helpful.
5. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your feedback Barbara. We’re pleased that we could locate your photograph and assist you with the ordering process so swiftly. We're glad you found our package options to your liking and appreciate your kind words about our helpfulness.
Difficulty downloading image
I was having difficulty downloading my daughter’s first school photo which would normally be a simple task! After several emails and lots of patience from a customer service advisor we got there in the end! Thank you CJ Rajack, I am grateful for your help and support 👍.
5. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your 5-star review Charlotte! We’re glad to hear that, despite the difficulties, our customer service advisor CJ was able to assist you and resolve the issue. Your patience and kind words are greatly appreciated.
Fabulous pre school pictures and…
Fabulous pre school pictures and incredibly helpful with a query
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for the great review Louise! We're delighted to hear that you were happy with your child's photographs and found our team incredibly helpful.
I had lost my photo and a girl Hailey…
I had lost my photo and a girl Hailey went above and beyond to solve my issue..customer service like this is gone now I was extremely happy
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for the wonderful review Sara. We’re happy to hear that Hayley went above and beyond to resolve your issue. We’re committed to providing exceptional customer service and are thrilled that you were extremely happy with your experience.
Issues with online order which was…
Issues with online order which was resolved perfectly. Thank you !
27. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your feedback RG. We’re glad to hear that your online order issue was resolved to your satisfaction.
Good service
Really pleasant to deal with as I made a manual order for digital prints rather than CD.
Emily was really helpful, the ordering process (viewing images etc) was easy and the speed of receiving my photos was good.
The photos are expensive (hence not being 5 stars), but I'm yet to experience a photography service that isn't.
The plain white background is a little cold and could be changed, but ultimately it doesn't take away from the focus on your child.
22. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your thoughtful review Jen. We’re pleased to hear that Emily was helpful and that you found the ordering process smooth and timely. We understand your concerns about pricing and the background. Please note that the background choice is made by the school, but we appreciate your feedback as we continually strive to improve.
So expensive!!!
So expensive!!!! £22 for a digital download image of my child's school photo.
23. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
We pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
Months of emails and still no…
Months of emails and still no photograph! False promises and poor pictures.!I fail to see what is so difficult about getting pictures out in a timely manner?
16. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
I am ever so sorry to hear you have not had a response from us. Our inbox is monitored daily and we work to ensure all customers have received a response to their enquiry within 24 hours. Please email Info@kittlephoto.com and we will deal with you enquiry urgently.
I'll be encouraging my school to find a new supplier
My child's school has used Kittle for the past two years' photos. And I have not bothered with either.
A plain white backdrop making it look like a passport photo, and you only take the one picture. No choice. No quality control. Nobody even thought to tell my child to fix their messy hair. £21.25 for this?!?! no thanks.
I'm a professional photographer myself. I don't do school photographs, but I would never deliver images like these.
20. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your feedback.
we take time to discuss the backdrop options with the school when booking with us and this is something that they choose. The number of photographs taken per child also depends on different factors such as, the time in which the photographer has to ensure photographs are taken of the entirety of the school and how many times that the school would like taken per child for their school systems.
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
Really happy with the service
Really happy with the service. They went the extra mile (once again) to accommodate requests so that I got the pictures that I wanted.
Very responsive and quickly actioned my query.
9. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your positive review Angie. We’re glad to hear that we could go the extra mile to accommodate your requests and ensure you got the pictures that you wanted. We appreciate your recognition of our responsiveness and quick action.
school photos
In regards to school photos, 1 digital photo being £21.25 is extortion plain and simple. They know you either buy it or go without so are taking advantage!
16. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
We wanted some extra black glass photo…
We wanted some extra black glass photo frames to match school photos taken by Kittle. Could find them anywhere on the Web, so tried an email to them. They understood what we wanted and was able to order more frames with them. Great service thanks.
16. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you taking the time to leave a review David. We’re glad we could help you find the extra black glass photo frames to match your school photos. We appreciate your kind words about our service and are happy we could assist you.
Great customer service
Great customer service by CJ Rajack in helping me retrieve an old pics. Thanks so much
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your kind words Bella! We’re thrilled that CJ could assist you in retrieving your old photos. Your appreciation means a lot to us.
Very expensive prices and they are…
Very expensive prices and they are using cheap cameras!!So not good value for the money! I would never use them
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
i am ever so sorry to hear that you feel our photographs are not good value for money. We Pride ourselves on offering a wide range of products and prices suited for all customers. With regards to the quality the photograph, please contact us at info@kittlephoto.com with your photo ID and we are able to investigate for you.
Order not send after 2 weks
They told me is free to send it to the school now I have to wait till the whole school order so god know how long as now been waiting two week after email tem they still give me no date to say when? rubbish service
14. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Good evening, thank you for your feedback. The free school delivery window is open for 21 days from the day of the photography session and it is not until this date has been reached that we are able print and dispatch the orders in bulk to the school. it is my apologises if you were not aware of this. Please be re-assured we do offer home delivery if you would like to receive the order more quickly, however this is chargeable.
5 star would recommend
I only ever print the best pics of my boy but the quality of these is so gorgeous.
I bought the pack deal and they’ve turned out to be really good value too.
10. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you ever so much for your feedback. We are delighted to hear that you are happy with the quality of our products.
Helpful staff
Recently needed to retrieve old photos, Kyle couldn’t have done more to help me. Very quick and efficient. What a credit to their customer services team. Thank you
13. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your wonderful feedback Laura! We’re delighted to hear that Kyle was able to assist you efficiently in retrieving your old photos. Your praise for our customer service team is greatly appreciated.
Beautiful school photo
Beautiful school photo for the second year on the go, prices are fair and lots of options to chose from. The digital download took less than 1 minute after payment to be avaliable, photo of very high quality, very happy.
8. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for leaving us a wonderful review Amber. We’re thrilled that you’re happy with the school photo, the fair pricing, and the range of options available. It’s great to hear that the digital download was quick and that you’re pleased with the photo quality.
I had an issue with my order that was…
I had an issue with my order that was meant to be directly delivered to the school, the school or the post lost them, Hayley took my first call and was more than helpful, i then called again today after checking with the school again and she was Amazing she re issued my ordered with no issue. Brilliant customer service and a very professional phone manner.
8. november 2023
Anmeldelse skrevet uten oppfordring
I would give 0 if I could
I would give 0 if I could. The quality is extremely poor. White background is terrible and digital quality is terrible. I paid for photo mount which is white and awful as it totally clashes with the white background. The mount has the company logo on the bottom right hand corner which is an additional disappointment.
This has been a total waste of money.
13. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kittle Photographic
Thank you for your feedback, this is always extremely important to us. To be as transparent as possible, we always ensure to add photographs online to show colour, style and logo placement.
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