Boori Anmeldelser 

Terrible customer service
Got promised that the correct bedding would be sent out, never did, to then be told i have to purchase more. Very long replies and very unhelpful and rude especially when ive spent thousands. Would advise anyone against this company as theyll ruin your experience

We went for the bundle, it's a great joiner to our bed also but needed to buy a bed gap filler to but between the mattresses. My baby just crawls over and she really love her bed. It's also very sturdy

good solid products for a reasonable price, however there was one important screw missing in the package so I had to find a way around it to ensure safety of use of the table.

Easy to order as was build. Ideal for children’s and dog toys

Excellent quality, easy to assemble perfect low beds for the kids

Wonderful martial quick delivery

We placed a big order with them, and unfortunately, all the drawers arrived without screws. We asked the company to send us all missing bits, but received only a pack for 1 chest of drawers. Second one we want to return, but the company is not responding,

Boori do not respond to emails, they delivered 1/7 boxes for a bunk bed. I had a contractor here to build the bed, I got rid of previous bed in anticipation. I was not made aware of any delay directly from Boori, I have emailed them + 5 times over 5 days with no response. I would expect a better customer service and phone number to speak to a human.

I was looking for replacement screws for cot to be sent to Ireland. While it’s outside company policy to post to Ireland not only did Rochelle post them to me straight away but neither charged for screws or postage. Rochelle couldn’t have been more helpful and the true essence of any company is good follow up service which Rochelle displayed in spades.

Stylish and reliable products and exceptional customer service! Have got an Alice cot bed, Natty cot bed, toddler guard panel, mattresses, neat single bed and a tidy climbing arch over the years and always love the products!

Beautifully made products, phenomenal customer service. Can’t recommend more highly, and thank you Rochelle for all your help!

Absolutely brilliant customer service- above and beyond!

Ordered the Boori toy cabinet and revolving bookcase - both arrived the next day. Unfortunately, the bookcase was damaged on arrival, but after contacting customer service, a replacement was sent out and delivered within two days. Really impressed with the fast and helpful service!

We are really happy with our Boori purchase. The quality is excellent and we love that the cot will grow with our child, converting from a cot to a toddler bed and eventually to a single bed. It feels solid and build to last. The only hiccup was that the warbrobe arrived damaged, but Boori’s customer service was fantastic. They sent out a replacement too promptly and everything is now perfectly. Overall great quality and great service.

Wish I looked here first before ordering!

It's been almost a month now since we ordered a chest of drawers/changing table, and despite it being delivered quickly unlike many, it was damaged!

Customer service seemed good and reassured me replacement parts would be sent within a few days but have since ghosted me.

Approaching a month later, with a wife quickly approaching due date we are still out of pocket, without what we paid for.

Gave them a chance to solve before leaving a review but must warn others!

Won't be going near them again.

It has been a month and I still didn't get my order. Granted, Yodel, for some unknown to me reason didn't manage to deliver despite 3 attempts to a flat with me working from home and a 24/7 Concierge. I think everyone - myself and delivery partners - rely on prompt Customer Service to support the process. And this company has, I believe, one person covering for all orders. It takes days and weeks to get a response and nothing gets resolved.

I am still waiting for my order and will raise a credit card dispute if I don't get my table by the end of the week.

Do not buy from these cowboys

Customer service non existent, you will never get a reply, if you do it’s a robot

AVOID

We have made four separate orders with Boori over 5 years including the Alice cotbed bed, trundle bed + mattress, under bed drawers and the Neat bed. We have had outstanding customer service including replacing a part for free outside of warranty when the cotbed was 5 years old and on its 3rd move. They responded to the latest request within 20 minutes! We also ordered the Neat bed and then prior to it's arrival they had a special offer, they refunded us all the money immediately to pull the price of ours inline with the offer. We plan to continue to order Boori beds for our children.

First time I ordered from them the order took over a month to be delivered. Second order I double checked the item was in stock but it still has not been dispatched 2 days later. Support said "sorry our couriers are not collecting from our warehouse again this week". Small print says 1-2 weeks for delivery. PITA.

Ordered bunk beds before coming on here, reading the reviews and having a mini panic attack due to the bad reviews.

I can honestly say though they have been great from start to finish. The beds are very good quality but easy to assemble and customer service always responded and reacted quickly to my queries. We had a minor issue where the wrong bookcase was sent to us but within 2/3 days of emailing a new one was received.

Wouldn’t hesitate to use again