Kittle Photographic Anmeldelser 

310
•
TrustScore 2.5 av 5

2,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Wish I’d seen the reviews on here before purchasing. Absolutely awful service, the AI pic I’ve received of my daughters class I couldn’t find her in it as it looks nothing like her, and the other... Vis mer

Vurdert til 5 av 5 stjerner

This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Family pack - best value item. Wish: in primary school, kids had photos together and separately. Not an option in secondary. Good selection of options. Some seen v. Pricey though. More mix and m... Vis mer

Informasjon om virksomheten

  1. Fotokurs

Opplysningene stammer fra ulike eksterne kilder

With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...


Kontaktopplysninger

2,6

Under middels

TrustScore 2.5 av 5

310 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 54 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,6

Alle anmeldelser

(310)

35 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Say cheese.

Family pack - best value item.
Wish: in primary school, kids had photos together and separately. Not an option in secondary.
Good selection of options. Some seen v. Pricey though.
More mix and match eg gift cards, keyrings.
Class photo - kids are superimposed together so not for me.

11. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

Hayley answered my query very quickly and I was impressed with her manner and efficiency. Thank you Hayley for your help. I was very impresse.d

11. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great leavers book

Customer service was exceptional. The team were always happy to help with any queries I had. Delivered when scheduled. Excellent product would definitely use again.
Thank you Kittle Leavers Team

24. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thanks for your lovely review and hope to see you back for 2025.

Vurdert til 5 av 5 stjerner

Excellent customer service

Excellent customer service! Very quick to respond to my query and happy to re send my missing order!

25. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for your 5 star review Juliet. We're delighted to hear that you had a positive experience with our customer service team. We always strive to respond quickly and resolve any issues promptly. I am glad to hear that we were able to assist you with your missing order.

Vurdert til 5 av 5 stjerner

So easy to order

So easy to order. I can never order online( I’m a novice). Order is always taken so easily and received in good time. Always friendly and helpful staff on the end of the phone, including today. I’ve ordered for yrs off u as had another child who’s now gone to high school. Lady today was extremely friendly, professional and helpful. Top service

19. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for your 5 star review Sheryl! We're delighted to hear that you find ordering with us easy and convenient. Our team is dedicated to providing friendly and professional service, and we're glad to hear our customer service team was helpful. We appreciate your continued support over the years.

Vurdert til 1 av 5 stjerner

Poor print quality and even worse customer service

We have been getting school photos from Kittle for the last 6 years and up until now they have been fantastic. However this years photo is of very poor quality, colour to colour mis-registration and very low definition in the faces, photo has a magenta tint overall, but when checking with other parents who received the same photo, ours is very much sub-standard, customer service say that the proof image is fine, that I can understand… my print however is terrible and they are refusing to replace the print … totally unacceptable and considering the cost of £20 a print this is almost bordering on daylight robbery!

17. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for sharing your feedback with us Daren. We truly value our customers and are committed to providing the highest quality of service and products.
We are deeply sorry to hear that the quality of this year's photo did not meet your expectations, especially considering your satisfaction with our service over the past six years. It is important to us that every photograph we deliver is of the highest standard. Please contact our customer service team at info@kittlephoto.com and we will be able to provide you with the return's address and investigate into this as soon as possible.

Vurdert til 5 av 5 stjerner

kittle photographic are very good in… everything they do by taking your pictures to ordering your pictures and sending your pictures out to you very happy with kittle photographic

kittle photographic are very good in helping in any situation they care about there customers i have used them for a few years now and never had any problems always very helpful if your not sure about anything they explain in detail so you understand what is being said i will always use kittle there photos come out beautiful very professional would let people family and friends know this is the company to use to get any type of pictures done

10. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Hello Shelly, thank you so much for your kind words and 5 star review. We are delighted to hear about your positive experiences with our services over the years.
Your feedback means a lot to us, and we greatly appreciate you recommending us to your family and friends. Should you ever have any questions or need assistance in the future, please don't hesitate to reach out, we are always here to help!

Vurdert til 4 av 5 stjerner

Size isn't everything

5 stars for excellent customer service, very accommodating of missing children / having to re-take photos, etc. and very responsive to requests and edits. Thank you to all the team!

Slight disappointment with the books themselves: the print quality not as good as the proofs looked electronically, it's a bit over-exposed. Also, having compiled and viewed the proofs on a decent-sized monitor, the flimsy little A5 paperbacks looked tiny, particularly the collage pages with multiple photos on.

Given that they were originally supposedly £11.50 each, reduced with 'special discount' to £5.75, it seems the quality to price ratio is not quite justified.

12. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Hi Rob thanks for your review and the lovely comments re customer service.
We are sorry that you weren't as happy with the quality of the books themselves and felt that the A5 books were too small. We do offer a choice of A5 or A4 books and photos will, of course, be larger in an A4 book. We will definitely feed back your comments re print quality/over exposure to our production team.
We hope to work with you again in the future.

Vurdert til 5 av 5 stjerner

Nothing was to much trouble

My special needs son would not take a group photo, the photographer happily took one of him and put him into the group photo, the editing team did a fantastic job. I emailed/called to see if I could get a copy of the solo as well and they were amazing. Nothing was to much trouble. Callum Edwards the customer service advisor I liased with was fantastic, really professional and helpful, a real credit to the team.

12. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you so much for your wonderful feedback Holly! We are thrilled to hear about your positive experience with us. We are delighted that you found our editing team's work fantastic.
We greatly appreciate your kind words about Callum Edwards, we're thrilled he could assist you professionally and effectively. If there's anything else we can do for you or if you have any more requests in the future, please don't hesitate to contact us.

Vurdert til 5 av 5 stjerner

We always use Kittle as we know they…

We always use Kittle as we know they are reliable and accommodating! Their products are fantastic and their customer service is brilliant - thanks as always, we will be back next year!

11. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Hi Katie and thanks so much for the lovely review. Always a pleasure to work with you for your leavers hoodies and yearbooks. We will be in touch re your 2025 leavers in September :-)

Vurdert til 5 av 5 stjerner

Trusted company

Very quick delivery , good quality photos. Great customer service , very polite and straight to the point. Also secure website to use. Highly recommend

10. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Hello Kinga, we're thrilled to hear that you had a positive experience with us. Delivering quality photos and providing excellent customer service are our top priorities, so it's wonderful to know that you found our team polite and efficient.

Vurdert til 5 av 5 stjerner

Great work 👍

Great work 👍
Much appreciated.

18. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for taking the time to leave a 5 star review Syam. We're very pleased to hear that you're happy with our work. We hope you have a wonderful day.

Vurdert til 5 av 5 stjerner

Amazing customer service

I ordered a class photo with delivery via the school. It arrived in good time but I had a small issue with my print. I contacted Kittle and Hannah C responded to me in good time, my issue was passed on to the technical team who rectified the issue and sent me another copy of the photo. Hannah kept me up to date via email and was very helpful. I had my replacement photo in less than 3 working days, delivered to my home address at no additional cost. Our school uses Kittle every year and each time I say "I'm not buying it this year" but once I see the photos I always purchase the individual and class photos as the quality is just so good.

4. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you so much for sharing your experience with us! We're glad to hear that despite the small issue with your print, our team was able to rectify it promptly and provide you with a replacement photo swiftly, It's great to hear that Hannah and our technical team could assist you effectively. We appreciate your continued support and trust in our services year after year.

Vurdert til 1 av 5 stjerner

Ridiculous prices for school photos

Considering its a school picture ,£17 for one picture is a ridiculous price. You are trying to make massive profits from parents instead of helping during these challenging times.
Charging £4.50 to ship a picture that costs you 80 pence is just another level of ripping people off. You should be ashamed of yourselves. I only ordered it because it's my first daughter's picture; otherwise, I wouldn't have! You should give us the option to download them online and still get your fees. You are making enough profits to cover your expenses with a normal picture price.

I didn't order the other two pictures for my other two kids only because of the ridiculous prices you are adding. So if you think you are getting more, you are wrong. You just lost another two orders and all future orders.

3. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for sharing your feedback regarding our pricing and delivery charges Sally.
We acknowledge your concerns regarding the pricing.
These expenses encompass professional photography, printing, packaging, and distribution.
With regards to the delivery costs, please note that school delivery is available free of charge for 21 days from the date of the photography session. After this period, home delivery will incur a fixed fee of £4.25 per order, regardless of the size or weight of the order.
Alternatively, if we return to your child's school next term, you may combine the current photograph with any previous photographs in one order for delivery to the school.
Please be informed that digital downloads are unavailable for group photographs due to safeguarding regulations.
If you require any assistance or would like to discuss further, please contact us directly at info@kittlephoto.com or alternatively call us on 01245 401313 Monday-Friday 8am-5pm.

Vurdert til 1 av 5 stjerner

Made to scam people

Very expensive. Im not sure why schools are using them, must have got a share in their price. They will make you create account and provide all of the details before you can even buy overpriced picture.
1 print picture £16 + deliver £4.5, total 20.5 for 1 picture !!!

1. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for your feedback, Marek.
Our account creation process is designed to ensure the secure handling of photographs, transactions, and accurate delivery.
We strive to offer competitive mid-range pricing compared to other school photography companies, and please be aware that if the school opts for delivery, it is free for 21 days from the photography session. After this period, a fixed delivery fee applies however this is regardless of order size or weight.

Vurdert til 5 av 5 stjerner

Very helpful

Very helpful. Helped me recover and find a 15 yr old pic

26. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Hello Daisy, I'm glad to hear that we could assist you in recovering and finding a 15-year-old picture. Thank you for your 5 star review.

Vurdert til 5 av 5 stjerner

I have ordered a school photo (quite…

I have ordered a school photo (quite late) and this was really easy using the link given. It arrived really quickly. I was a bit disappointed in the quality (reflection on glasses,) emailed a complaint on the easy to find email address and received a same day response saying they could remove the glare and would send out a replacement straight away.
Assuming it arrives and I am confident it will, I think that is amazing service.

24. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you for your 5 star review Izzie! We're glad you found our ordering process easy and our delivery fast. We apologise for the initial issue with the reflection on the glasses and appreciate your patience. We're pleased our team could quickly address your concern and send a replacement.

Vurdert til 5 av 5 stjerner

Very responsive in relation to a query…

Very responsive in relation to a query about our photo (regarding child’s eyes being closed); the team were able to offer a solution in good time.

21. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you ever so much for your 5 Star review Flynn! We are delighted to hear that you found our customer service team very responsive to your query about the photo. Ensuring you receive the best possible outcome is important to us and we are glad we could offer a timely solution regarding your child's eyes being closed.

Vurdert til 1 av 5 stjerner

This is really very expensive service…

This is really very expensive service and im sure there is a reason why school is recommending these guys ONLY,
Big hands for the genius who have designed this kittle’s website, it takes me offs since last two years whenever i try to order pictures for my kids, very complicates website

22. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Hello Muhammad, we apologise for any frustration you've experienced with our pricing and website. We strive to provide high-quality service and appreciate your feedback on areas for improvement.
We value your input and are committed to addressing your issues. Please contact our customer service team via email at info@kittlephoto.com or alternatively call us on 01245 401313 and we will be happy to assist you.

Vurdert til 5 av 5 stjerner

Prompt responses

Prompt responses, quick delivery and great quality. Thumbs up from this family!

18. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kittle Photographic

Svar fra Kittle Photographic

Thank you so much for leaving a 5 star review Hayley! We're thrilled to hear that you and your family were pleased with our prompt responses, quick delivery, and the quality of our products.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv