Kineon Labs Anmeldelser 589

TrustScore 4.5 av 5

4,4

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have been diagnosed with lumbar disk bulges and have had major stiffness and pain. Although the advice on the website says it can take a few weeks at least to notice a difference from using the devi... Vis mer

Vurdert til 5 av 5 stjerner

I had an excellent experience with customer service! After purchasing, I had a question about the product and within hours they replied to me and fully alleviated my concerns. I feel heard and cared f... Vis mer

Vurdert til 1 av 5 stjerner

Ordered a MOVE+ with "5–8 day" shipping. It didn't ship. After I followed up, Kineon told me there was a delay and offered two options in writing: wait for the next batch plus a $50 refund, or canc... Vis mer

Vurdert til 5 av 5 stjerner

I've been using their product for my headaches which typically stem from my neck - I've used it for a while now and I've seen a big difference! I typically sit for long hours for work and my neck woul... Vis mer

Informasjon om virksomheten

  1. Produsent av medisinsk teknologi
  2. Produsent av medisinsk utstyr

Skrevet av virksomheten

Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home. Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us. We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.' Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

589 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 20 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(589)

65 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent Support Service

Kineon's support service was excellent and a refreshing change from the typical slow or non-existent responses from other providers. Well done!!!

29. november 2023
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Svar fra Kineon Labs

Hello Mark, thank you for the feedback! Your feedback means a lot to us so rest assured knowing that we will continue providing world-class service!

Kind regards,
Kineon Customer Support Team

Vurdert til 3 av 5 stjerner

Product works

Product works, logistics suck.

28. november 2023
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Svar fra Kineon Labs

Hello Dean,

We're happy to hear that you've already tested the device! Apologies for the issues caused by logistics. The recent Black Friday and Cyber Monday deals have made logistics hard not just for us but generally for all logistics providers.

We're continuously reviewing our processes and improving them so rest assured knowing that we're doing all that we can to make sure all orders are shipped and delivered accordingly.

If you ever need help with the device, please let us know and we'll be happy to assist you further!

Kind regards,
Kineon Customer Support Team

Vurdert til 4 av 5 stjerner

Coupon confusion

They said $50 off and sent me a coupon that didn’t work. I contacted them about this and they ignored it. Had my wife send email and phone number to get her own $50 off code and they never sent her anything.
Still concerned, but I was eventually contacted by customer support. Hopefully getting things sorted out.

22. november 2023
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Svar fra Kineon Labs

Hi Fredirick,

Thank you for the feedback. We have sent an email to resolve the issue.

We'll follow-up as soon as we can but please don't hesitate to reach back at hello@kineon.io so we help you further.

Looking forward to your reply!

Kind regards,
Kineon Customer Support Team

Vurdert til 3 av 5 stjerner

the cost of shipping for the 2.0 strap

the cost of shipping for the 2.0 strap. Wow it's over half to cost. You should have included it as gift. I'm still looking forward to using the pro.

24. november 2023
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Svar fra Kineon Labs

Hello Barry,

Sorry to hear about the issues with your order's shipping fees! We're actually in the process of reevaluating our logistics process and we're looking to improve the shipping costs of our accessories.

We've requested additional information regarding your order so we can review it and we'll be more than happy to assist you further!

Kind regards,
Kineon Customer Support Team

Vurdert til 1 av 5 stjerner

I have never received my product.

15. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hi Victoria,

Thank you for the feedback. We sincerely apologize for the delay of your order! We've requested additional information from you and will review your communication with us so we can solve your issue as soon as possible!

We'll follow-up as soon as we can but please don't hesitate to reach back at hello@kineon.io so we help you further.

Looking forward to your reply!

Kind regards,
Kineon Customer Support Team

Vurdert til 4 av 5 stjerner

This is a powerful light therapy…

This is a powerful light therapy device, sturdy in construction and very imaginative. I've used it on my creaky knees and can definitely say that I've felt an improvement. I bought in early as one of the seeders. My major gripe is that it's not FDA approved and they don't actually have partnerships with the sports teams that they advertise. Just be wary of that but besides that, great product and good work!

12. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Support on Facebook Group

I recently joined the Kineon Move+ Support Group on Facebook. The Group has really engaged members with insightful content. One member named Ed Macatbag is particularly helpful and responsive to the Group.

As an administrator, Ed reviews and approves posts from members in a timely manner. Ed also responds to inquiries and discussions in highly personalized ways, often offering to connect individually to resolve issues. Ed is highly knowledgeable about Kineon products and communicates about requirements and processes clearly. Ed even creates videos with tips, guides, and instructions!

The level of time, effort, and commitment that Ed shows through supporting members of the Facebook Group makes the Kineon experience feel like a caring and supportive community. The level of service offered by Ed is what sets Kineon apart, and what makes purchasing Kineon products feel like a worthwhile investment.

Ed is the reason why I moved ahead with purchasing not just one, but two Move+ Pro devices with accessories. Thank you Ed and thank you Kineon!

31. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Very good product, hard to use

This product is very good technically. Several peer reviews tap this as the deepest penetration for joint and tissue issues. It is very targeted so you need to move ie several times if you are treating an area.

My biggest complaint is their strap system. Hard to adjust and inadequate for larger areas. They sell additional straps but for the price paid they should be included.

30. oktober 2023
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Svar fra Kineon Labs

Hi Jay,

Thank you for the feedback. We have sent an email to resolve the issue.

We'll follow-up as soon as we can but please don't hesitate to reach back at hello@kineon.io so we help you further.

Looking forward to your reply!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

KINEON MOVE +

I started following the KINEON MOVE + team as soon as they first advertised their intention to design, manufacture and deliver this Laser Red Light Technology which was ( during rigorous testing ) proven to successfully remove pain in all areas of the body. I am a fit 73 year old pensioner who's passion in life is ballroom dancing, modern jive, table tennis and the gym / swim. Two years ago I was diagnosed with Osteoarthritis in both knees. As the Osteoarthritis started to take hold and provide increased pain and reduce my mobility, I became extremely concerned about my ability to continue with my sporting passions. That is when I placed my first very early order for the Move +. To whomever is reading this review - I say that the Move + has allowed me to continue with all my mentioned sporting passions WITH ZERO PAIN. That is the most important statement - ZERO PAIN. I use it in the morning for 15 minutes on each knee and in the afternoon for 15 minutes on each knee. The whole Move + team are extraordinary in that they work their socks off to provide the best customer service possible. They have a world beating product in the Move + and the team work incredibly hard to deliver an A+ customer servive. Over the last 18 months I have ordered six Move +'s. Five for friends and one for my son. They are all so grateful to have pain free mobility back in their lives. TRY IT FOR ONE MONTH. You can return it after the one month and receive a full refund. I KNOW FOR SURE THAT YOU WILL KEEP IT FOREVER. Paul.

29. oktober 2023
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Svar fra Kineon Labs

Hello Paul,

This is such an awesome review, thank you so much for sharing this with us!

It's an honor to be a part of your health journey and be able to contribute to helping get back to doing what you love. If you ever need any help, please let us know and we'll be happy to assist you further!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

I purchased the Pro+

I purchased the Pro+. Ill keep it short. In one week it has significantly healed the arthritis in my righty knee which has bothered me for years. It works plain and simple, its literally like magic. I talk about it to everyone I can. Thank you Kineon for such an incredible medical device.

17. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This product works fantastically

This product works fantastically. I would recommended a better fastener for the device, it often times comes apart. I’ve seen videos with different straps that are more elastic and adjustable than the ones that come with the unit. I would not recommend getting the adjustable straps 2.0 as I found that those straps are the same ones that come with the unit. The unit itself is fantastic, would highly recommend. I have bad knee tendinitis and it’s like I have a new knee now.

19. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Doesn’t work and they won’t replace non functioning unit

One of the three red light units doesn’t take or hold a charge, and I can’t assess whether the product actually helps with my knee pain.
When I reported the non functioning unit, rather than replace the unit, the marketers asked me to put the unit through all possible use and charging configurations, actions I already performed .
All I wanted was a replacement or a refund, and I received neither.
However, the company continued to send me multiple requests for me to invest in their product.
They should spend more effort on quality assurance and customer service and satisfaction before hustling for investors.
I’m very disappointed with their response, and I wouldn’t recommend this product.

18. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hi Gary,

Thank you for the feedback. We sincerely apologize for the issues caused here! We've requested additional information from you and will review your communication with us so we can solve your issue as soon as possible!

We'll follow-up as soon as we can but please don't hesitate to reach back at hello@kineon.io so we help you further.

Looking forward to your reply!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Amazing product. Everyone needs one of these on hand!

The product arrived and I figured out what I did by watching You Tubes and playing with it. It is an amazing product. Instant results and I cannot say enough good about it!! My back ache which was pretty awful was erased in one or 2 sessions. I felt so energized I couldn't believe it. (the strap could use a bit of a rework)

The support- I wish there was a bit more info to start with- such as how long and where to place for this problem or that.
**One of the units isn't turning on although it is fully charged. Hoping you have a solution because these are like magic and have taken the pain away from my son's knees after a motorcycle accident.

So I emailed in for help and within an hour, I had an email response. That is pretty amazing. This product is very impressive. I would say they are very much onto something. Everyone needs one of these on hand for all kinds of fixes!

25. september 2023
Vurdert til 4 av 5 stjerner

Good, but straps need to be better!

Thanks for all the contact emails. Being able to follow the shipping was great. I have only started using the device so I can't say if it is working yet, but so far so good. I have a lot of aches and pains and am trying to use it on more than one area. It is extremely difficult to change positions. Changing from elbow to shoulder to neck to back for example is almost impossible. The straps pull out if it gets pulled on with a little pressure. You really need to find elastic straps so that you can easily change the targeted area easily. That's why I ordered the extra strap, but it was the same strap as with the original purchase. Other than that, so far so good.

19. september 2023
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Svar fra Kineon Labs

Hi Zoltán, thank you so much for the feedback! This means a lot to us and to give you an update, we are developing a better strap system that aims to fix the current issues we're having with the standard strap.

Please keep an eye out for its release! If you need any help, please don't hesitate to reach back as we'd be happy to assist you further.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

arrived quickly and easy to use

arrived quickly and easy to use. so far no improvement
noted, but only in use for 1 week

26. september 2023
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Svar fra Kineon Labs

Hi Ray, thank you so much for the feedback! We're looking forward to hearing more about your progress! Please don't hesitate to reach back at hello@kineon.io if you need any help and we'll always be happy to assist you further.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, just excellent

23. september 2023
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Svar fra Kineon Labs

Hi Robert, Thank you so much for the feedback! If you need any help, please don't hesitate to contact back and we'll be happy to assist you.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Highly Recommend product and the company

1. Excellent customer service. I've had a few issues with modules and the company was very quick to send a replacement.
2. I had meniscus surgery over 6 months ago and nothing was working to reduce swelling and pain. The move + along with "voodoo floss" has given me a HUGE benefit and reduction in inflammation.

5. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I got the Kineon because I injured my…

I got the Kineon because I injured my hamstring. As an older athlete recovery is never as fast as one would like. I used Kineon as soon as I recieved it, it immediately reduced pain in my hammy and cut my recovery time in half. I literally use it everyday and all over from my hammy to my elbow, knee and shoulder. I was skeptic but can say I am super happy with how well it works!

21. september 2023

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