Kamivision Anmeldelser 

What was once a great product is no more. We’ve been using Yi Cameras (Kami) since 2018. They have been great for us…UNTIL NOW. The main selling point for us THEN, back in 2018 (and up until 2024), was that you could just use Micro SD cards for recording/reviewing your footage. The subscription to their Cloud service was (and remains) optional. But up until recently (2024), not having the Cloud service wasn’t an impediment as you could just review the SD cards. But now, unless you subscribe and pay for their Cloud service you are BOMBARDED with tons of ads, many of which are hard to close out. So if ever you need quick/emergency access to your camera feeds, forget about it unless you are paying for their overpriced Cloud service. The “free” option (even though you’ve paid for the cameras) is now more of the “hassle” option. They’ve basically pulled the same stunt that Youtube pulled with bloated ads unless you pay for Youtube Premium. We had planned on purchasing more cameras…but that’s not happening now. I suspect we are not the only ones dumping Yi/Kami because of this foolish and greedy product change.

The entire app is a giant scam to sell cloud services and other add-ons you won't want. And good luck turning off the push notifications that are just ads, without turning off alerts. This is greed at its finest.

I was told by their customer service that the Free version has pop-up ads; one has to upgrade and pay to stop intrusive ads. Now, while using the app, I am getting what appears to be scammer pop-ups telling me I have a virus, and trying to get me to get help from them. I scanned my device, no virus. This is what scammers use to victimize people. Kamivision is just about money; exposing the user to a multitude of ads, and now possible scammers.

I got this camera a while ago. Out of the blue, it stopped working. I have written to the company on multiple occasions asking them to cancel my subscription because the camera doesn't work. The company is out of China or somewhere in Asia. They do not honor requests. They have continued to bill me even beyond my wishes. I would not recommend this service or camera to anyone. Please check to be sure you have a way to deal with a company like this before subscribing. If they do not have a way to be contacted in the US, avoid these type of systems. Stick with known systems if they are more expensive. These cost your more money in the long run.

A mixed up mode of communicating but after many emails I managed resolved confusing few issues ...lets hope all will be honoured.

No se suscriban !!! Aunque canceles durante los 3 días gratuitos, te cobrarán la suscripción de 174.99. El servicio al cliente es pésimo . Algo peor q pésimo. No contestan tus preguntas. Solo te ofrecen descuentos. Es tremenda porquería. Si no quieres q te roben tu dinero no te acerques a esta porquería de compañía. Yo cancelé desde principios del mes de abril, la compañía me respondió q ya estaba cancelada. Él mes de mayo me cobraron la suscripción y todavía ahora a principios del mes de mayo sigo intentando q me respondan porque me cobran si ya se había cancelado. Si algún día alguien me responde y finalmente cancela mi suscripción, lo escribiré por aquí. Mientras no escriba más nada es porque no e tenido respuesta.

The system worked well and I would still be using it but unfortunately customers service is a joke. Not to mention double billing. We signed up for yearly service then added an additional camera. Paid again and then received email stating that we needed to pay again. Refused to pay the additional amount and account was closed.

They keep charging me for a subscription I never subscribed to. All of a sudden these charged pop out of nowhere, can't login to see if I even have an account. It's saying my email address is not signed up with them. I call customer service and they asked for my phone number, full name and then asked me for my ROUTING & ACCOUNT number. Who does that?? I hung up, they are a SCAM!!

Paid for a full year and they shut my cameras all down. They do not contact you back and the phone number they give (650) 561-4733 says to leave a message for phone number (650)346-9166. and neither phone number answers or get back to you. I think this is a SCAM company thats takes the peoples money. I will be contacting the BBB and also my attorney about THIS SCAM COMPANY BEFORE THEY TAKE OTHER PEOPLES MONEY AND RIP THEM OFF.

I did not order a subscription from this company. I was charged for 6 months before I noticed the monthly charge of $9. I emailed them. And they refused a refund as their policy says refunds are only available within 7 days of the original charge. Which seems rather absurd given I never ordered the subscription in the first place.

It's rubbish and they blocked my review sad ripp offs

Do not subscribe. The app is unusable because of pop up ads. Horrendous experience

The monthly payment plans went up massively a few months ago so I cancelled the plan and purchased an annual subscription. They still charged for monthly payments and my bank has intervened in order to contact regarding fraud matters.

Despite having an annual subscription, I still receive daily (sometimes multiple daily) notifications for annual subscription offers. It is not possible to turn these off without blocking all notifications from the app - including motion detection - which was main reason for buying a security camera.

This company are fraudsters and they treat their customers with very little consideration with aggressive marketing campaigns that completely destroy all faith in the products and services.

My camera has been turned off for the final time and I will be buying a similar product from a reputable company.

Dreadful company, buy their cloud subscription or they dumb your software down and block your access with pop up ads.
Oh and if you do subscribe, you'll never be able to cancel.
Opportunity for someone to provide a simple app for the many many disgruntled Kami hostages I'd say.

I bought this subscription and I changed routers and only one camera will come online now. I’ve tried reaching customer service. They have no phone number and they took the complete amount for their subscription and now I’m out terrible terrible terrible customer service no phone number nothing

Been trying for months to cancel my subscription to this company through Yi iot whatever. I have countless emails back and forth, to no avail. So they STEAL $11.99 a month from me. I moved so I tried to cancel my subscription in June. I don't need a security camera anymore. I have security personnel available 24/7 now.
I hate this company!!!!!!

Kami has very poor customer service and failed to uphold its company logo of fairness for all.
I utilised its 3 day trial and had money taken out of my account. When the 3rd day was over Kami refused to return my money.
Extremely disappointed. It’s now been nearly 5 weeks and no contact. For a company the size of Kami it should be able to protect and serve its customers. I will be laying this clear on social media.

I usually don't write reviews, but I strongly advise against using this camera if you want to use their cloud feature. The main reason is that their cloud provider (KAMI) operates like a scam. They make it difficult to unsubscribe, forcing you to pay for services you no longer need. The only way to unsubscribe is by sending an email, and they bombard you with questions before eventually ignoring you. This has happened to me multiple times, and I’ve spent hours over the phone just trying to terminate my subscription and my emails were eventually ignored. This has been going on for months! Avoid this if you want a stress-free experience and the ability to unsubscribe easily through the app. It feels like they do this on purpose, making it so frustrating that you end up paying them every month. What they’re doing should be illegal!

Terrible terrible customer service. The worst I've ever experienced!!!

Since May I have been contacting them about their faulty camera. They are still charging me, i must add. And yet their camera is not doing what it should be. After extensive testing from them that took many weeks of them having access to my cameras.... suspicous! They determined that the camera was in fact faulty. They then told me they would post a new one to me. I provided my address and heard nothing more.

I waited a couple of weeks and nothing arrived.

I then get in touch and am told that I will need to purchase the exact same camera from their amazon store and they would immediately refund me..

I go to their store and they don't sell the same camera. They know full well they don't so why they suggested this I'll never know.

Now we are in JULY and I'm getting no responses at all. Absolutely nothing.

SHOCKING SERVICE TO A CUSTOMER THATS BEEN WITH THEM FOR A NUMBER OF YEARS. ABSOLUTELY DISTUSTING. NEVER USE THEM.

Since a while they are using adds and banners to lure you into their cloud service. We don't need cloud for we have our own storage to put the videos in and second they are expensive with their cloud service. On top of that they show a yellow banner on your app.