Commas Anmeldelser 

I bought an ETA to enter the UK and clicked without noticing on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 179 euros! Such a scam. I reported this and want the overcharged money back! Scammers

my debit card just got charged $35 and i never ised their service or neither i heard their company name. the number i called no one picks up and it goes straight to voice mail.
its a scam be aware

Ive been using Commas for almost a year and they’ve been the best processor to work with!

Was sold on there being a one time only fee of $99.00, and agreed to that to move forward then at the next website level it became apparent there was no way to move forward without agreeing to a monthly subscription fee on top of the $99.00 already paid. I ended the “ride” at that point not wanting to trigger additional charges and tried to request a refund by replying to their email sent to me. My email was not responded to so I started a CC dispute to claw back my initial $99.00 charge.

Commas support team were super helpful, fast responses and thorough with their support tickets. I was able to get my tech issue resolved quickly with their guidance!

Commas is such a well-known company in my world, but they still make the experience feel incredibly personal. I really appreciated being able to have a real conversation, talk through my concerns, and receive a solution quickly. Great customer service and even better communication!

Applied for UK ETA and was quoted £20 which matched my confirmation.

Instead of €24 which was on my receipt, this scammer charged me 2x €177.

I only found out about these unathorized charges later on and am disputing it with my bank.

I will also be reporting this incident with the UK authorities in charge of ETA applications because there seems to be many who got scammed by them

Same experience as people who comments below: while applying for an ETA, I stopped the process halfway and found out afterwards that 199USD was taken from my credit card. I never approved this amount during the process, only a 20 USD fee was mentioned. And I didn’t even get anything for it. I am very upset by this process. I want my money back.

Ik heb een ETA aangevraagd voor de UK voor 20 pond. Normaal gesproken moet ik de betaling bij mijn creditcard goedkeuren. Nu is er in ene 358 euro gereserveerd. Dit is FRAUDE!!

Extremely poor.

$10,000 funds withheld, with no responses from support, no reason.

Claimed to "release" funds in 120 days, but over 6 months have passed with no follow up. Dissappointing.

These people are falsely advertising. Once you pay the initial fee in order to continue you have to pay more money. I live on a fixed income and need my money back. There should be a law against this kind of advertising. They say it’s so easy just press a button. A total lie. Do not fall for this crap. They got $47.00of my money for absolutely nothing.
Carol Garner

I got also scamt by those people. How is this possible that they are allowed to do that. I clearly saw 20£ when I agreed
To pay. But I got the email which stated 488,78$ which makes no send at all since I am in a EU country. Started a charge back with my bank. So sad to read all those experiences.

On 21 september 2026 my girlfriend and i needed two UK ETA's for entry into the UK.
Strangely enough, the Commas website appeared on top of other websites, including the UK Gov site.
How in the world is this possible anyway !!!

What should have cost us 40 pounds in total, now suddenly appeared as 505,40 dollars in my ICS card overview. I never approved this .
The ETA application was cancelled by me, and a refund requested.
Commas mailed me that the refund request had been forwarded to their billing department.

We are now four days later, but no answer yet, let alone a refund.
ICS VISA has been notified of this company .
Please people.....take care when applying for a UK ETA: Only apply via the UK GOv site.....nowhere else !!!
And certainly not with American scammers, based out of Miami.

⭐⭐⭐⭐⭐

Absolutely Outstanding Service – They Helped Me Get My Money Back!

I cannot recommend this company highly enough! My experience with them has been absolutely exceptional, and I am incredibly grateful for their professionalism, efficiency, and dedication to helping their customers.

After experiencing a very frustrating situation involving an online payment of €173.99, I was worried that I would never see my money again. Fortunately, this company stepped in and helped me resolve the situation successfully.

Their dispute resolution process was straightforward, professional, and remarkably effective. I was delighted to receive confirmation that my case had been closed and that the seller had issued a full refund.

What impressed me most was the feeling that my problem was being taken seriously and that there was a genuine commitment to achieving a positive outcome.

In a world where customer service can sometimes be disappointing, it is refreshing to find a company that delivers real results and makes a meaningful difference for its customers.

You have earned my trust, my gratitude, and my highest recommendation!

I would wholeheartedly recommend your services to anyone who finds themselves in a difficult payment dispute and needs professional assistance.

Thank you so much for helping me recover my money and turning an extremely frustrating experience into such a positive outcome!

A truly outstanding experience – five stars are absolutely deserved! ⭐⭐⭐⭐⭐

Cobro no autorizado y reembolso que no llega.

Visafi me cobró 670 dólares por un trámite online de ETA sin mi consentimiento, sin información previa ni acuerdo de condiciones. Cuando reclamé, pedí el reembolso y me dieron un código de referencia del trámite y otro del reembolso, como si fueran dos gestiones separadas.

Según su propia web, el plazo de gestión es de 5 a 7 días hábiles. Ya pasaron más de 6 días hábiles y no tengo ninguna confirmación de que el reembolso haya sido siquiera aceptado, solo correos automáticos insistiendo con el trámite.

Llevo varios emails enviados exigiendo una respuesta por escrito sobre el estado del reembolso, sin ningún resultado. Si en las próximas horas no tengo confirmación, voy a iniciar un contracargo con mi banco y a presentar una queja formal ante la autoridad de consumo correspondiente.

No recomiendo usar este servicio: cobran sin consentimiento claro y luego hacen todo lo posible por no devolver el dinero.

I paid for the VIP fast track that supposedly came with a 1 on 1 mentor and guidance. I have reached out to my mentor multiple times without any response, zero guidance, absolutely no help which made me feel abandoned and lied to. I have contacted customer service for help but have only been apologized to and promised emails, returned calls, and another mentor without any delivery of their resolutions. I was given a partial refund and a promise that everything was going to be made right but unfortunately that hasn’t happened. I’ve wasted 3 weeks of my life, countless hours on the phone trying to get help on phone-calls, wasted money, and now I feel obligated to share my real life “VIP fast track” experience with you so others don’t make the same mistake I made falling for an alternative way to make online revenue. I was promised an email with instructions along with a mentor to guide me through the process. I had one 5 minute conversation with him promising me daily advice, support, and an email with some type of log in and password that I would be able to work with. I never got that email, customer support said they’d email me the same thing. I still haven’t received anything from either. I can’t get a response from my mentor, have not received a new mentor that customer support promised me, and I have not received any callbacks after being apologized to and told my concerns will be documented and addressed. At this point I just want a full refund because I don’t feel like a “VIP”, this process has made me feel like “SHIT”.

Summary of Complaint

-On 2/26/25, I paid $5,000.00, through the FanBasis, which recently rebranded to Commas, merchant payment processing platform, to a Seller offering a 1-on-1 Mentorship and Coaching Program. [Document 1]

-On 5/25/26, in accordance with FanBasis/Commas’ published Terms & Conditions, I filed a “Formal Dispute and Request for Partial Refund” for “Material Misrepresentation of Purchased 1-on-1 Mentorship and Coaching Program” with them, against the Seller. [Document 2]

-On 5/27/26, FanBasis/Commas confirmed: receipt of my dispute and “Assigned Case Number #141953”. They stated I could send any additional documentation to add to my case file and that case investigations could take 30-60 days to complete. [Document 3]

-On 6/9/26, I contacted FanBasis/Commas with additional documentation to add. I notified them that I no longer had any access at all to the 1-on-1 Mentorship and Coaching Program I paid $5,000.00 to join. My login credentials had been revoked by the Seller. [Document 4]

-On 6/18/26, I received written communication directly from the Seller regarding “Dispute Settlement”. He stated that he received my FanBasis/Commas dispute and offered me the $2,500 partial refund I requested in Document 2. [Document 5]

-On 7/8/26, I received written confirmation from FanBasis/Commas that my partial refund had been issued and processed. They stated I would receive it in 5-10 business days, if I had not already. In a later phone call, they stated the “$2,000” reference was a typo. [Document 6]

-On 9/18/26, more than 60 days after confirming my refund had been issued and processed, and after many email/phone follow-up attempts asking where it was, I received a written statement from FanBasis/Commas saying, now, I will never get the money back. [Document 7]

-The above chronology, and the accompanying communication documents, accurately reflect my experiences with the FanBasis/Commas merchant payment processing platform, and the Seller using that platform to transact new business.

-I am submitting this matter for independent regulatory, legal, and public review, to determine whether FanBasis/Commas' handling of this transaction, its dispute, and the subsequently confirmed but never received refund warrants appropriate scrutiny and enforcement action.

-I am seeking payment of the $2,500 partial refund that FanBasis/Commas represented had been issued by the Seller, and processed by them, on 7/8/26. On that date, in writing, they confirmed my refund “should reflect in your original payment method in 5-10 business days”.

DOCUMENTS 1-7 ARE AVAILABLE AS PDF ATTACHMENTS UPON REQUEST

Their customer service is absolutely terrible. You can ask the most basic, straightforward question, and somehow they manage to talk all around it while giving you a quick response that doesn't actually answer what you asked.

They advertise their platform and the features available when you sign up. So I signed up, only to find out afterward that I wasn't allowed to use the affiliate feature. When I asked why, I couldn't get a clear answer.

I then asked a very simple follow-up question: What do I need to do to become eligible for the affiliate program?

Again, no real answer.

There was no specific timeframe they could give me, no minimum sales requirement, no milestone I needed to reach, and no clear criteria whatsoever for when I would receive access. So essentially, from a customer's perspective, it feels like the luck of the draw. The responses have been absolutely asinine.

Affiliates are a significant part of my sales strategy, so access to this feature is extremely important to me. Apparently, they want you to establish sales before giving you access to affiliates—but affiliates are one of the tools that can help you generate those sales in the first place. That makes absolutely no sense to me.

And good luck with their "live chat," because there is nothing live about it. Not even a chatbot is there to acknowledge or handle basic questions. You can literally send message after message and wait for hours hoping someone eventually responds. Then, when someone finally does respond, there's a good chance they still won't answer the question you've been waiting hours—or even days—to have answered.

Absolutely horrible customer service and an incredibly frustrating experience.

After experiencing this myself, I can understand why I've come across so many one-star reviews. At this point, the experience has also left me seriously questioning how representative some of the glowing five-star reviews actually are.

Mijn creditcard is ineens belast voor meer dan 500 dollar terwijl ik alleen drie ETA’s heb aangevraagd voor de UK. Ik dacht gewoon via een betrouwbare site. Geen commas of zo’n hoog bedrag gezien of goedgekeurd. Vreselijk.

Des arnaqueurs, j'ai acheté une prestation pour un visa express à 40€ = Au final pas de visa et j'ai été débité de 230€