After weeks of searching for a discontinued motorcycle part, I discovered one on eBay. However, I soon learned that the seller did not ship to overseas buyers. I then researched and found Jetkrate, a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jetkrate has clear and prompt communication whenever you send any queries. My package left the NZ warehouse on Wednesday and has arrived in rural Kalgoorlie this morning (Friday) How wonderful! Than... Vis mer
Selskapet har svart
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Vis mer
Selskapet har svart
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Kontaktopplysninger
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,3
Enestående
350 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
great thankyou
21. mai 2026
Svar fra Jetkrate
Thank you for your 5-star review.
We're pleased to hear you had a positive experience. We appreciate your support and thank you for choosing Jetkrate.
very time consuming
very time consuming
distressing
great difficulty complying with commands
21. mai 2026
Svar fra Jetkrate
Hi Margaret,
We're disappointed to see this review, particularly given the significant amount of time our team invested assisting you throughout the process.
Our records show multiple support interactions where we provided detailed step by step instructions, annotated screenshots, and personalised guidance to help you complete the required tasks.
When difficulties persisted, our team continued working with you directly until the process was successfully completed.
While we appreciate that some online systems and procedures can be challenging for users who are less familiar with technology, we believe our team went above and beyond to provide the assistance required.
We are always happy to help customers navigate these processes, however we feel this review does not accurately reflect the level of support that was provided in this case.
We wish you all the best.
Excellent service.
20. mai 2026
Svar fra Jetkrate
Thank you for your review and kind words.
We're delighted to hear that you found our service excellent. We appreciate your support and look forward to assisting you again in the future.
A little disappointed
This is my second time using jetkrate. My first experience went smooth and super fast, item arrived in a week. This time around, I paid for priority shipping. My package was dispatched on 05/13 according to the email they sent me. As of today, my package tracking information still says they have not recieved the item. It’s been stuck on “label created” for almost two weeks. I’ve reached out to customer service twice just to see if they could at least help me track it. No response. This isn’t a cheap service, the least you could do is respond to the contact forms.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Brianna,
Firstly, we sincerely apologise for the experience you’ve had this time around, especially after your first shipment went smoothly.
After investigating this further, we discovered that unfortunately your previous contact requests were not coming through to us correctly, which is why you did not receive a response from our support team. We completely understand how frustrating and concerning this would have been, particularly given the value of the shipment and the lack of tracking movement.
We have now reached out to you directly via email and are actively investigating the shipment with FedEx to determine what has caused the delay and tracking issue.
We genuinely appreciate your patience and the opportunity to look into this properly for you, and we’ll continue working to get this resolved as quickly as possible.
Svar fra Jetkrate
Thank you for your review and recommendation. We're pleased to hear you found the service straightforward to use, and we look forward to helping again in the future.
Svar fra Jetkrate
Thank you for the kind words and for choosing Jetkrate. We're glad to hear you've found the service reliable and convenient, and we really appreciate your support.
Great forwarding service
I was a bit nervous after reading the negative reviews but everything came in a timely manner and good condition! Consolidated and forwarded a package to Canada from Australia. Customer service was responsive as well
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Gloria,
Thanks for taking the time to share this.
It’s great to hear everything arrived on time and in good condition, and that consolidation and forwarding to Canada went smoothly for you.
Appreciate the mention of our customer service as well - being responsive and clear is something we take seriously, especially for first time users.
Thanks again for giving Jetkrate a go - we’re glad it worked out as expected.
I do not undertsand the good feedback.
I do not undertsand the good feedback.
Package was shipped end of February and still not recieved, after writing to the customer support, I did not get any reply.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi there,
We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.
We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.
If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.
We’re more than happy to help once we have a bit more information.
Svar fra Jetkrate
Hi Cody,
Thanks so much for the 5-star review!
Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.
Appreciate the support and we look forward to helping you again soon.
I’ve used Jetkrate a few times now and…
I’ve used Jetkrate a few times now and have found them great each time; they do exactly what they say they will and have fantastic customer service
18. mars 2026
Svar fra Jetkrate
Hi Brittany,
Thanks so much for the 5-star review!
We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.
We really appreciate your continued support and look forward to helping you again soon.
jetkrate experience from the US
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for a product that was sold out in the US. i want to give her a huge shout out & acknowledgment on what a honestly sweet and thoughtful patient person she is. she made the whole experience truly memorable and special for me given that i’ve never ordered internationally before. to jetkrate, hannah s, i like her a lot. please give her employee of the month and a round of applause for her service.
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Maddie,
Thank you so much for the wonderful 5-star review!
We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!
It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.
Thanks again for the lovely feedback and for choosing Jetkrate.
Great service
Great service, always quick on responses for queries. I will always use their service for ANZ & UK 👍
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Ito,
Thank you so much for the 5-star review!
We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.
Thanks again for your support – we look forward to helping you again soon 👍
Got the package all ok
Got the package all ok. Was a little delay of week bc adapting to dhl service apparently.
18. februar 2026
Svar fra Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.
Thanks again for choosing Jetkrate – we look forward to helping you again in the future.
Svar fra Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we look forward to helping you again soon.
Excellent
Fue Excelente La Manera En Que Pueden Ayudar A Las Personas Que No Radicamos En Australia. Poder Comprar Lo Que Necesitemos y Que Ustedes Nos Ofrezcan La Posibilidad De Poder Recibir Todos Los Productos y Enviar Los A Nuestras Casas Es Muy Cómodo. Gracias Jetkrate Por Ofrecer Su Servicio A Nivel Internacional.
17. februar 2026
Svar fra Jetkrate
Hi there,
¡Muchísimas gracias por tu reseña de 5 estrellas!
Nos alegra muchísimo saber que nuestro servicio te ha permitido comprar en Australia y recibir tus productos cómodamente en casa. Justamente esa es nuestra misión – hacer posible que personas fuera de Australia puedan acceder a lo que necesitan sin complicaciones.
Gracias por confiar en Jetkrate y por valorar nuestro servicio internacional. Estaremos encantados de ayudarte nuevamente cuando lo necesites.
the best for AU UK
16. februar 2026
Svar fra Jetkrate
Hi there,
Thanks so much for the 5-star review!
We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.
Really appreciate the support and look forward to helping you again soon.
Svar fra Jetkrate
Hi Diane,
Thanks so much for the 5-star review!
We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we’d be happy to help you anytime.
Initially there was an issue with my…
Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails were going to spam. At this point I kind of gave up, but a customer rep, Hannah S., came in clutch because they also checked their spam folder. She literally saved the day, corrected the mistake and got my package back on track. Jetkrate owes her a debt of gratitude, because I went from never wanting to deal with JetKrate again to only shipping with Jetkrate from now on. Thank you Hannah S.! And thank you Jetkrate!
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Otto,
Thank you so much for the amazing 5-star review and for sharing the full story.
We’re really glad everything was able to get sorted in the end, and huge thanks for the shout-out to Hannah S. – she’ll absolutely appreciate hearing this. Catching the issue, fixing the measurements, and getting things back on track is exactly the level of care we aim to provide, even when things don’t go perfectly at first.
We’re also glad you stuck with us, and it means a lot to hear you’re now happy to keep shipping with Jetkrate. Thanks again for the trust and support – we’ll be here whenever you need us next.
Jetkrate is GGGreat
Jetkrate offers easy account setup, clear communication, efficient consolidation, and fast dispatch. The goods arrived promptly and in excellent condition.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Steve,
Thanks so much for the GGGreat 5-star review!
We’re really glad to hear you found the account setup easy, the communication clear, and the consolidation and dispatch efficient. It’s great to know everything arrived quickly and in excellent condition.
Thanks again for choosing Jetkrate – we really appreciate the support and look forward to helping you again in the future.
Fantastic service from Jetkrate!
Fantastic service from Jetkrate, Hannah was especially incredible! She patiently handled multiple emails, took the initiative to optimise a repack that others said wasn’t possible to save me on shipping costs and genuinely went above and beyond to help. Great communication and customer care from start to finish.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Sarah,
Thank you so much for the wonderful 5-star review!
We’re really pleased to hear you had such a great experience, and we’ll be sure to pass your kind words on to Hannah – she’ll be thrilled to hear this. Going the extra mile and finding smart ways to save on shipping is exactly what we aim to do.
Thanks again for choosing Jetkrate and for taking the time to share your experience. We’d be more than happy to help you again anytime.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.