Absolutely fantastic service from Jetkrate! The whole process was easy, smooth and hassle-free. Their communication was great, and everything was handled professionally. It's wonderful to have... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After weeks of searching for a discontinued motorcycle part, I discovered one on eBay. However, I soon learned that the seller did not ship to overseas buyers. I then researched and found Jetkrate, a... Vis mer
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Vis mer
Selskapet har svart
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Kontaktopplysninger
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,3
Enestående
352 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First time user
I was nervous about ordering a designer handbag from New Zealand but I really wanted the bag and it was sold out everywhere. I am so pleased that I used Jetkrate to get it to me in Aus! It was quick and straightforward and the bag arrived in perfect condition! I would not hesitate to do this again if needed in the future
22. august 2025
Svar fra Jetkrate
Hi Kristy,
Thank you for sharing your experience! We’re so pleased to hear that your first time using Jetkrate was such a positive one and that your designer handbag arrived quickly and in perfect condition. It’s always a bit nerve-wracking with high-value items, so we’re glad we could make the process smooth and straightforward for you.
We really appreciate your trust in us and look forward to helping you again whenever you need.
The repacking was fantastic and the…
The repacking was fantastic and the service itself but had I have know that the cost to ship $40 worth of tea to NZ would cost substantially more than the product itself I probably wouldn't have bothered.
21. august 2025
Svar fra Jetkrate
Hi AJ,
Thank you for your feedback - we’re glad to hear you were happy with our repacking and the service overall.
We do understand your concern about shipping costs. International couriers charge based on the greater of the scale weight or the volumetric weight, which can sometimes make the cost disproportionate to the value of lower-priced goods. While we always strive to provide competitive rates, shipping small, lightweight but bulky items can unfortunately lead to higher costs than expected.
We appreciate your honesty and will continue working on ways to make our pricing as clear and transparent as possible upfront. We hope we can assist you again in the future with a shipment that provides even better value.
Svar fra Jetkrate
Hi there,
Thanks so much for the 5 stars! We’re chuffed we could help you get an item you couldn’t find anywhere else. That’s exactly what Jetkrate is here for. Appreciate the shout‑out and we’re here whenever you need us next.
Svar fra Jetkrate
Hi there,
Thank you for your wonderful feedback! We’re glad to hear your item arrived on time and that our communication met your expectations. We’d be delighted to assist you again in the future.
Svar fra Jetkrate
Hi there,
Thank you for your kind words! We’re so pleased to hear you found our forwarding service quick and easy. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Received some of my items within ample…
Received some of my items within ample time but limited shipping caused unexpected repacks that incur costs. Options to resolve this would prove international reliability and recognition. More so information on limitations so customers consider their options must be available on website.
24. juli 2025
Svar fra Jetkrate
Hi Kataenano,
Thank you for taking the time to share your feedback. We completely understand your frustration regarding the unexpected repacks and delays. Unfortunately, in this case your combined shipment exceeded the maximum dimensions for Australia Post – which is currently the only carrier able to ship to Kiribati. While FedEx would normally accommodate those dimensions, they do not service Kiribati.
At present, our system doesn’t have an automated check to prevent a combine & repack request if the final dimensions will exceed the limits for the only carrier available. We acknowledge this is a limitation and, while it’s challenging to build such a feature, we are actively looking at ways to improve this process and provide clearer information up front.
To help make up for the inconvenience, we shipped one of your consignments free of charge. We hope this gesture reflects our commitment to supporting you despite the challenges in this instance.
We appreciate your patience and understanding, and we hope we can provide you with a smoother experience next time.
Everything went well
Everything went well. Parcel delivered to Jetrkrate and then quickly forwarded on to me.
23. juli 2025
Svar fra Jetkrate
Hi GR,
Thank you for the 5-star review! We're delighted to hear everything went smoothly and that your parcel was quickly forwarded on to you. We look forward to assisting you again in the future.
Svar fra Jetkrate
Hi Ariita,
Thanks so much for your review! We're thrilled to hear you found our service fast - that’s exactly what we aim for. We appreciate you taking the time to share your experience!
They redirected my parcel from New…
They redirected my parcel from New Zealand to Australia.
26. juni 2025
Svar fra Jetkrate
Hi Sandra,
Thanks so much for your kind review! We're glad we could help get your parcel safely from New Zealand to Australia. If you ever need help again, we're just a click away.
I am glad to have the service, but expensive
I am glad to have the service; however, the estimator and actual cost was way different and more expensive significantly. It kind of felt like a bait and switch. What you thought was a $40 USD turned into a $100 USD shipping.
26. juni 2025
Svar fra Jetkrate
Hi there,
Thank you for your feedback – we're glad to hear you're happy to have access to our service, but we're sorry to hear you found the shipping cost higher than expected.
Our shipping estimator is designed to provide an indicative quote based on the package details entered. However, final charges are based on the actual weight and dimensions of your package once received, as these are what the couriers ultimately bill us on. We absolutely understand that the difference can be surprising, and we’re actively working to improve the accuracy and clarity of our estimations.
We appreciate your honesty and hope you’ll give us another try in future. If you ever have questions before shipping, our support team is always happy to help clarify pricing or offer guidance.
Easy to deal with.
23. juni 2025
Svar fra Jetkrate
Hi Michael,
Thanks so much for your review! We're glad to hear you found us easy to deal with - that’s exactly what we aim for.
If there’s anything we can do to turn your next experience into a 5-star one, we’d love to hear your feedback!
Support was nice and helpfull
Support was nice and helpfull, i request a repacking for saving shipping cost. The service was perfekt
2. juni 2025
Svar fra Jetkrate
Hi L.n,
Thank you so much for your kind words!
We're really pleased to hear our support team was helpful and that the repacking service helped save you on shipping costs — that's exactly what we're here for! If there's ever anything else you need, just give us a shout.
Thanks again for choosing Jetkrate!
Easy way to get packages from AUS to US
I bought a CD from a seller that wasn't comfortable shipping to the US, so I had him ship to Jetkrate instead! Jetkrate did a fantastic job getting it out to me in a timely manner. The prices were fair and the delivery was tracked.
26. mai 2025
Svar fra Jetkrate
Hi Lily,
Thanks so much for your kind words! We're thrilled to hear that Jetkrate was able to bridge the gap and get your CD safely from Australia to the US. It's great to know the process was smooth, timely, and fairly priced.
We appreciate your trust in us and hope to assist you again on your next shipment!
Legit Third Party Shipper
I did get my product and the shipping service was easy to use. There was a shipping issue with the carrier and not Jetkrate which delayed my package (took a month to get) - but I was grateful that I did actually receive it.
26. mai 2025
Svar fra Jetkrate
Hi Ashley,
Thanks so much for your review and for recognising that the shipping delay was related to the carrier and not Jetkrate. We're really glad to hear your package reached you safely in the end!
If you ever need assistance with future shipments - or if there's anything we can do to make your next experience 5-star - we’re always here to help.
Svar fra Jetkrate
Hi there,
Thanks so much for your kind words! We're glad to hear you found our service efficient and professional — that's exactly what we strive for. We look forward to assisting you again soon.
Svar fra Jetkrate
Hi Cecilla,
Thank you for your lovely review! We're so pleased to hear you found our service great, pricing competitive, and the platform easy to use. That’s exactly what we aim for! We look forward to helping you again with your next shipment.
Most seamless and efficient…
One of the most seamless and efficient service I have seen of any provider, not just in the specific area, but any kind.
From the time they received the product, I had it in my hand in less than 48 hours. Everything including custom clearance was taken care of them so well.
20. mai 2025
Svar fra Jetkrate
Hi Aravind,
Thank you so much for your amazing review! We're truly honoured by your kind words and thrilled to hear that your experience was not only seamless and efficient, but stood out across the board.
Getting your package into your hands in under 48 hours - including customs clearance - is exactly the kind of result we aim for. We’re glad we could deliver on that for you!
Looking forward to assisting you again soon.
When it comes to shipping from New…
When it comes to shipping from New Zealand, Jetkrate is my favorite. I am a happy customer. Thanks for all that you do Jetkrate team.
6. mai 2025
Svar fra Jetkrate
Hi there,
Thank you so much for your kind words! We’re thrilled to be your go-to choice for shipping from New Zealand. It means a lot to us to know you’re a happy customer, and we truly appreciate your support. We look forward to assisting you again soon!
I lost 1 item give it to back to me it's for my wife the dress is green and white
The service is not good and I lost 1 item which is the dress for my wife this is ridiculous stealing from your customers means not a trustworthy company
5. mai 2025
Svar fra Jetkrate
Hi Bunang,
Thank you for your feedback.
We’re disappointed to hear that you’ve left this review without first contacting us regarding your missing item. We’ve worked closely with you throughout your shipment process, assisting you at every stage — from exploring shipping options in Australia to combining and repacking your items, and finally helping you forward them to Kiribati via our New Zealand warehouse. We provided these options to accommodate your needs and ensure your package could be delivered.
At all times, you had visibility of the package contents through your account. If the green and white dress was missing, we would have expected you to raise this with us during the process, and we would have been more than happy to investigate immediately.
We take any claims of missing items very seriously and maintain strict security protocols for package handling. If you believe an item is missing, please contact us directly via our contact form, and we will be happy to investigate further.
We kindly ask that you reconsider your review, as it does not accurately reflect the efforts we made to assist you with this shipment.
NZ to pacific islands.
Ordered from NZ for delivery Pacific Islands. Everything went smoothly, and was very straight forward. Will definitely use again.
2. mai 2025
Svar fra Jetkrate
Hi Steve,
Thank you for your fantastic review! We’re thrilled to hear that your shipment from NZ to the Pacific Islands went smoothly and that you found the process straightforward. Making international shipping easy is what we aim for, and we’re excited to assist you again in the future!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.