Absolutely fantastic service from Jetkrate! The whole process was easy, smooth and hassle-free. Their communication was great, and everything was handled professionally. It's wonderful to have... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After weeks of searching for a discontinued motorcycle part, I discovered one on eBay. However, I soon learned that the seller did not ship to overseas buyers. I then researched and found Jetkrate, a... Vis mer
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Vis mer
Selskapet har svart
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Kontaktopplysninger
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,3
Enestående
351 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic service from Jetkrate!
Fantastic service from Jetkrate, Hannah was especially incredible! She patiently handled multiple emails, took the initiative to optimise a repack that others said wasn’t possible to save me on shipping costs and genuinely went above and beyond to help. Great communication and customer care from start to finish.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Sarah,
Thank you so much for the wonderful 5-star review!
We’re really pleased to hear you had such a great experience, and we’ll be sure to pass your kind words on to Hannah – she’ll be thrilled to hear this. Going the extra mile and finding smart ways to save on shipping is exactly what we aim to do.
Thanks again for choosing Jetkrate and for taking the time to share your experience. We’d be more than happy to help you again anytime.
Fast service
The departure of the package is fast and the service is excellent
If you can help with repacking big packages so that it can be shipped via post while DHL is very expensive.
But you done a very good job and I thank you for it
22. desember 2025
Svar fra Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear you found the service fast and the experience positive. We also appreciate the feedback around repacking – we do repack where possible to reduce size and cost, and selecting Combine & Repack (for saving) is the best way to make sure that happens before shipping.
Thanks again for your support and kind words – we really appreciate it.
Jetkrate took care of my items with…
Jetkrate took care of my items with great care. I was very impressed with the service and would highly recommend them.
18. desember 2025
Svar fra Jetkrate
Hi Darrell,
Thanks so much for the 5-star review!
We’re really glad to hear your items were handled with great care and that you were impressed with the service. We truly appreciate the recommendation and look forward to helping you again in the future.
I really enjoy working with Jetkrate
I really enjoy working with Jetkrate. Their service is very reliable and efficient, and shipments are handled promptly.
What I especially appreciate is their customer support — the team always responds quickly and helps resolve any issues that may come up along the way. Overall, a very smooth and dependable experience. I’m happy to continue working with them and would definitely recommend their service.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Dmitrii,
Thank you so much for the 5-star review and the kind words.
We’re really pleased to hear you’ve found the service reliable and efficient, and that our support team has been able to help quickly whenever needed. Providing a smooth, dependable experience is exactly what we aim for.
We really appreciate the recommendation and look forward to continuing to support you with future shipments.
The worse experience ever I was charged…
The worse experience ever I was charged $92aud for 3 dresses to ship to the US via Australian post light weighted dresses so I ordered the same dresses again with an extra one total of 4 dresses the second time now they charging me $190 aud this is ridiculous the changes of prices over 4 months it’s not even worth you only have fedex as an option . I will never do business with you guys it’s a ripped off
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Bea,
To clarify for anyone reading this review:
Australia Post no longer offers DDU (duties unpaid) services to the United States due to recent US import rule changes affecting shipments under USD 800. This decision was made by Australia Post, not Jetkrate.
Jetkrate only provides DDU shipping. We do not offer DDP services, and as a result, Australia Post is no longer available as a shipping option to the US. This has been explained to you previously.
Because of this, FedEx is currently the only compliant courier option for shipping to the US via Jetkrate, which is why the price differs from shipments made months earlier under an entirely different regulatory environment.
Pricing changes are driven by:
Courier availability
US import regulations
Duties handling requirements
None of which are controlled by Jetkrate.
You are always shown all available courier options and prices upfront before choosing to ship. There are no hidden charges, and you are free not to proceed if the pricing does not suit you.
We understand frustration around increased shipping costs, but these are the result of regulatory changes, not a “rip off”.
Great and positive experience 🖤
Such a great and positive experience 🖤
The shop I ordered from didn’t ship to my country, so I had to look up for alternatives and found Jetkrate. I was skeptical at first but everything was perfect!!
I’m very grateful for the support I got when I made a mistake with my order address. They replied very quickly and helped me fix everything. (Thank you, Hannah!) Such lovely service and shipping to Finland was super fast <3 I strongly recommend
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Mina,
Thank you so much for the lovely 5-star review 🖤
We’re really glad Jetkrate could help when the store didn’t ship to your country, and even happier to hear everything worked out smoothly in the end. Mistakes happen, so it’s great to know Hannah was able to jump in quickly and get things sorted for you.
Super pleased your parcel made it to Finland quickly as well. We really appreciate the recommendation and would love to help you again anytime 😊
Fast communication
Fast communication, excellent customer service, regular postal shipping not available so this was my only hope.
19. november 2025
Svar fra Jetkrate
Hi there,
Thanks so much for the 5-star review!
Glad to hear our communication was fast and that our team could help with a solution when regular postal shipping was not an option. Really appreciate you putting your trust in Jetkrate.
If you ever need anything else, we’re here to help 🙂
The receiving and updating of parcels…
The receiving and updating of parcels received was one of the fastest experienced.Customer service replies excellent with timely response.
18. november 2025
Svar fra Jetkrate
Hi Dan,
Thanks so much for the 5-star review!
Really happy to hear that our parcel receiving and updates have been some of the fastest you’ve experienced, and that the team’s replies have been timely and helpful.
We really appreciate you choosing Jetkrate and look forward to helping you again soon 🙂
Everything Great with Jetkrate
It was absolutely everything great and safe. Thank you for the outstanding service.
Will use Jetkrate 100% again:)
17. november 2025
Svar fra Jetkrate
Hi Lukas,
Thanks so much for the 5-star review! Really glad to hear everything went smoothly and you felt your shipment was safe and well looked after.
We appreciate you choosing Jetkrate and can’t wait to help you again next time 🙌
Thanks again!
Svar fra Jetkrate
Hi Rick,
Thanks so much for updating your review – we really appreciate it. Glad we could work through the issue together and get things sorted for you.
If you ever need anything in the future, we’re here to help. Thanks again!
Excellent service and very quick
Excellent service and very quick! Well done to all of you! Thank you very much!
28. oktober 2025
Svar fra Jetkrate
Hi Spyros,
Thank you for the brilliant feedback! We’re delighted you found the service excellent and quick. I’ll pass your kind words on to the team – they’ll love hearing this. Thanks again for choosing Jetkrate!
Svar fra Jetkrate
Thanks so much for your kind review! We're glad you found our forwarding service quick and reliable — that’s exactly what we aim for. We appreciate your support and hope to assist you again soon! 🚀
Reliable and easy to use
Easy to find my items and the support staff are very helpful when I have queries.
However, I hope you have other means of payment method, rather than just PayPal & Bitcoin.
23. oktober 2025
Svar fra Jetkrate
Thank you, Anita! We're so pleased to hear you find Jetkrate reliable and easy to use, and that our support team has been helpful.
You’ll be happy to know that as of last week, we now accept debit and credit card payments directly, along with Google Pay and Apple Pay – in addition to PayPal and Bitpay. We hope this makes things even easier for you next time!
Every thing was easy to manage and very…
Every thing was easy to manage and very quickly done
I recommend
23. oktober 2025
Svar fra Jetkrate
Thank you so much for your feedback! We're glad to hear everything was easy to manage and processed quickly. We really appreciate your recommendation and look forward to helping you again soon. 🚀
Highly recommend
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Director of the company & was shown genuine compassion, empathy & he was always available to reply to my emails etc. I would definitely recommend Jetkrate. Thank you so very much, Varun.
10. september 2025
Svar fra Jetkrate
Hi Moote,
Thank you for the fantastic review! We’re delighted you found us reliable, and we really appreciate the recommendation. We look forward to helping with your next shipment.
Great service at zero costs
I made just one shipping for now and was perfect. Looking forward to continue using this service in Australia.
17. september 2025
Svar fra Jetkrate
Hi Alan,
Thank you for the brilliant review! We’re chuffed to hear your first shipment went perfectly. We can’t wait to keep helping you with future deliveries in Australia. Thanks for choosing Jetkrate!
Love the service
Love the service. Forwarding is technically challenging for most couriers and requires trust. I think Jetkrate is a trustworthy company and enabled me to expand my business. Efficient, fast and transparent. They know what they are doing. Please don't change. Thanks Hannah.
26. august 2025
Svar fra Jetkrate
Hi Big Oz Lebowski,
Thank you so much for your fantastic review! We’re thrilled to hear that Jetkrate has helped you expand your business and that you’ve found our service efficient, fast, and transparent. Trust is at the heart of what we do, and it means a lot to know we’ve earned yours.
Hannah and the team really appreciate your kind words - and don’t worry, we’ll keep doing what we do best!
Well executed
Fast, convenient, and well executed with a minimum of fuss. The web site could be a little easier to navigate, but worked perfectly, was quick and did everything it was supposed to do, which is something or a rarity on todays e-commerce sites.
The only downside was the postage was more than I was expecting from the advertising. I'm not sure what could be small enough to qualify for the advertised "From" price. A sheet of scented tissue paper perhaps?
27. august 2025
First time user
I was nervous about ordering a designer handbag from New Zealand but I really wanted the bag and it was sold out everywhere. I am so pleased that I used Jetkrate to get it to me in Aus! It was quick and straightforward and the bag arrived in perfect condition! I would not hesitate to do this again if needed in the future
22. august 2025
Svar fra Jetkrate
Hi Kristy,
Thank you for sharing your experience! We’re so pleased to hear that your first time using Jetkrate was such a positive one and that your designer handbag arrived quickly and in perfect condition. It’s always a bit nerve-wracking with high-value items, so we’re glad we could make the process smooth and straightforward for you.
We really appreciate your trust in us and look forward to helping you again whenever you need.
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