Мошенники и вымогатели! Месяц назад купила билеты для семьи из 5 человек с детьми (Заказ № 14407271 и № 14407233). Infobus прислал уведомление, что перевозчик перенес рейс и мы не успеваем. За вынужде... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
beware 'ghost' buses. checked timetables week/days before travel istanbul to burgas and several buses available from 8-10am on Nisikli timetable. arrived Istanbul Esenler at 09:30 for 10am bus... didn... Vis mer
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I lost my suitcase with valuable items worth over €500. The carrier completely violated EU transport regulations. The drivers did not tag my luggage. They issued no receipts or documents. Th... Vis mer
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Avevo problemi a finalizzare una prenotazione e ho contattato telefonicamente la sede Infobus di Praga. La signora o ragazza che mi ha risposto si è dimostrata oltre che molto gentile, professionale... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
INFOBUS is an online service for finding and purchasing tickets. The project has been operating successfully since 2002 and aims to make the process of buying tickets more accessible and convenient. INFOBUS is a link between the passenger and the carrier company, which facilitates the prompt resolution of situations.
Kontaktopplysninger
6 Liubinska Street, Lviv, Lviv Oblast, Ukraine, Lviv, Ukrania
- +420 790 889 535, 0800603214
- info@infobus.eu
- infobus.eu
1,8
Under middels
132 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Not to recommend
I had booked a ticket, but there was a delay of my flight. On the ticket it stated clearly that I can call a number and rebook without a fee. I called immediately when I realised that I won't make it. They required 50 euro fee in order to rebook, which is more than the ticket cost. This company may work out if you don't have any delays, but if unfortunate you're on your own. The customer service denied everything even I had a proof of my ticket. A scam simply
20. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello, we are sorry to read such a negative comment on our side because of your late route.
Please note that the ticket rules state that you should be at the boarding place 15 minutes before departure and that if you are late for the route, the ticket loses its validity.
Please indicate your ticket number, and indicate where it says that you can rebook it free.
We are waiting for your information in order to respond to your complaint.
Best regards, INFOBUS!
terrible company
terrible company
they are fast to take money but customer service is like ghost
30. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello, Kurt.
We are very sorry that you have negative experience after cooperation with our company.
Please describe your situation and the reason for dissatisfaction, with the reservation number.
We will definitely find out the reason.
Your answer is important to us, because we are always on the client's side and do everything in our power to make everyone happy!
Thank you in advance
Customer service was decent
Customer service was decent. Replied quickly via the live chat.
However, when the passenger arrived at the platform early, they couldn't see the bus and she was searching for it for a very long time. The lack of communication between the carrier and no indication of a specific platform, the bus left without the passenger.
"infobus.eu" refused to refund my ticket.
6. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello, Alex.
We are sorry for the situation with the passenger.
Usually, the carrier's contact is pointed in the ticket.
Can you provide us with the ticket/order number, and we will check again the possibility of refund.
Totale truffa
Totale truffa. Il biglietto acquistato non esisteva e l'ho dovuto ricomprare da altra compagnia. Il contact center via chat prende in giro i clienti facendo finta di rispondere. Ho chiamato il numero di telefono per l'assistenza in Italia e risponde una concessionaria di auto che non sa nulla di infobus. Mi hanno rubato i soldi.
order number 5143807
23. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello.
Thank you for the reservation number.
We see that you contacted our support service. And that our specialists have sent a request to the carrier Caronna Tour regarding the situation that has taken place, to provide an explanation.
Unfortunately, a technical problem occurred on the carrier's side, due to which they did not see your 2 tickets in the general list of passengers.
We understand the inconvenience caused to passengers as a result of this incident and offer our sincere apologies.
Your booking is currently cancelled now. Money were returned in full amount. Please expect them to the payment card in the nearest future.
Once again, we re-irrigate and wish you only positive purchases and trips in the future
Terrible experience
Terrible experience. Nothing about the responsibility if the quality of the trip not as expected!!! Silly solutions for part refund by bonuses which has been given already at time of purchase the tickets. No updates about the bus condition even after reports.
5. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello, Elena.
We are extremely sorry to read such reviews about our company.
After all, we value every client. And we carry out a work with carriers when identifying inconsistencies in terms of the comfort of vehicles, which are indicated on our web with real ones. And we correct them in case of inconsistency.
Please indicate the number of your order and we will check the result of the work, as well as the bonuses you indicated.
Thank you in advance
Mijn zoon staat al 2 uur te wachten in…
Mijn zoon staat al 2 uur te wachten in Treviso op een bus die niet komt. Bedrijf neemt niet op en chauffeur weer van niks! Drama!
Het gaat om de bus Treviso naar Ljubljana, ordernummer 4899421 Uiteindelijk kwam de chauffeur na 2 uur opdagen maar heeft wel voor heel veel stress gezorgd omdat mijn zoon niet op tijd terug kon zijn.
13. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello, Alexandra Schout.
We are very sorry that such unpleasant situation happened with your son.
Indeed, bus delays are possible on the road. We are very sorry that your son was not informed about how long he had to wait for the bus
We are trying with all our might to influence the carriers, on the level of their work because we make high demands on the resource that is sold on our website.
As compensation, bonuses were credited to the client's bonus card from our company, which you can use in future purchases.
We apologize for the inconvenience and look forward to further cooperation with you!
Best regards, INFOBUS!
very good booked ticket iasi to…
very good booked ticket iasi to Chisinau and back but i cancel the Chisinau to iasi
i go with train it was a 4.5 hour train ride i loved every min of it
2 days after cancelation the money was back into my acount
so i highly recommend
infobus
thank you
for the perfect service
9. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello!
Thank you for your replay! We are very pleased)
Good service
Good service, very convenient to buy tickets for the bus and train.
27. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello.
Thank you for your good feedback about our company.
Sincerely, INFOBUS team!
Thank you for the service!
27. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Hello, Mariana.
Thank you for using the system INFOBUS and look forward to further cooperation.
Sincerely, INFOBUS team!
Dette er Trustpilot
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