HS Direct Anmeldelser 

790
•
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Used HS Direct to obtain a risk assessment template. After completing my order, the template wasn’t amendable on my device so I moved in a different direction. The rating is due to the ongoing har... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Joanne Grain Made the whole process of gaining smas pro so smooth always at hand when needed She is a credit to HSDirect And all the different members of the team are always helpful Credit to... Vis mer

Vurdert til 5 av 5 stjerner

Super efficient from start to finish. We have recently obtained our SMAS through HS Direct as well as using them as our Health & Safety providers for the last several years. We felt thoroughly support... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Recently added the HR package alongside the Safety Pack. Both are very user friendly. Had training with Marc recently, which was informative, simple and he remains on hand to provide further service.... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bedriftstjenester

Skrevet av virksomheten

HS Direct | for Method Statement templates and help, Health and Safety, Method Statements, Risk Assessments, Health and Safety, working method, Risk Statements


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

790 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 94 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(790)

95 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Marc helped us to navigate the risk…

Marc helped us to navigate the risk assessments and method statements. He has great patience, thank you

14. mars 2025
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Svar fra HS Direct

Hi Paul,

Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.

Best wishes,
The HS Direct Team

Vurdert til 1 av 5 stjerner

Service cost

I've got my documents quickly but was shocked at the cost! I paid almost £400 for two documents! This was quite frustrating for me as a small business owner at the beginning of my journey. I would not recommend this company.

11. mars 2025
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Svar fra HS Direct

Hi Yuliia,

Thank you for your feedback. We’re glad to hear you received your documents quickly, as we strive to provide an efficient service.

We always ensure full transparency regarding our pricing, and our team discussed the costings with you across multiple calls before proceeding. Our services are tailored to meet individual business needs, and our pricing reflects the quality, compliance, and support we provide.

We’re sorry to hear that you feel frustrated, and we’d be happy to discuss this further if you have any concerns. Please feel free to reach out to our team at Salesupport@hsdirect.co.uk.

Many thanks,

The HS Direct Team

Vurdert til 5 av 5 stjerner

Walkthrough for platform

Walkthrough for platform, on time, easy & simple to understand. Hadn't used RAMS for a few years, Gary at HS made it really easy to get my head round it & navigate portal. Was dreading having to fill in & print everything off, just a case of ticking the box that's relevant to you & adding it, can then be simply emailed over to client. Awesome!

19. mars 2025
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Svar fra HS Direct

Hi Grant,

Thank you for taking the time to leave your lovely feedback about Gary, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Great experience from start to finish

Great experience from start to finish. With this being my first time using the service and not really knowing what I was needing to ask ect, Amelia made the whole process from start to finish very straightforward and kept me updated with any changes throughout. Would definitely recommend.

17. mars 2025
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Svar fra HS Direct

Good Afternoon,

Thank you for sharing your experience with us, we're so glad to be by your side and to hear that Amelia is so helpful. Many thanks for your 5* feedback!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

I spoke with Marc Taylor today and he…

I spoke with Marc Taylor today and he was fantastic. Marc made everything easy and explained brilliantly all I need to do and he’s given me confidence in using the templates and knowing he’s only an email away for help us a great reassurance

18. mars 2025
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Svar fra HS Direct

Hi Amanda,

Thank you for taking the time to leave your lovely feedback about Marc, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Daniel Moore is always available to…

Daniel Moore is always available to help with any questions / queries. Polite, Friendly and concise.

18. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HS Direct

Hi Ryan,

Thank you for your feedback! I will pass your kind words onto Daniel.

Best wishes,
The HS Direct Team

Vurdert til 1 av 5 stjerner

Do not use HS Direct

I honestly regret ever signing up with HS Direct. I have no idea why I even enrolled because they don’t actually do anything for their clients. They take your money, give you access to their platform, and then you have to do everything yourself: risk assessments and method statements, and managing everything on your own. If you call them for help, they just tell you to do it yourself.

On top of that, they took money for the renewal without my authorisation. I noticed it the next day and contacted them straight away, but they just kept delaying things. I kept calling, usually every couple of weeks, and every time I was told someone would call me back. That never happened. Now, months later, they’ve finally told me they won’t refund my money just because I don’t want to continue with them. They’ve dragged this out since December only to say they won’t pay me back.

Honestly, I’ve never dealt with a company like this before. I don’t use their services, I never authorised the renewal payment, and yet they refuse to refund me. Terrible experience "I wouldn’t recommend them to anyone"

1. mars 2025
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Svar fra HS Direct

Hi,

We’re sorry to hear about your experience. Please could you share your contact details we've requested through Trustpilot so we can follow up. Your feedback is invaluable, and we’re committed to resolving this promptly.

Many thanks,

The HS Direct Team

Vurdert til 5 av 5 stjerner

Just wanted to say a big thanks to Marc.

Just wanted to say a big thanks to Marc, for doing our walk throughs, very professional & informative, and all round good guy, nothing was too much trouble to explain to us, really good experience .

7. mars 2025
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Svar fra HS Direct

Hi Eduardo,

Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Great walk through

Great walk through , really explained how everything works and how simple it is to use .
Some great tips for us as a business moving forward on how to be compliant and use the system to its best ability.
Many thanks

4. mars 2025
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Svar fra HS Direct

Good Afternoon,

Thank you for taking the time to leave us a 5* review, I'm glad you are happy with our service!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Marc was very helpful in helping me…

Marc was very helpful in helping me understand the service provided by HS.
The walkthrough was thorough and simple.

5. mars 2025
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Svar fra HS Direct

Good Afternoon,

Many thanks for the wonderful review! We’re glad Marc was able to help and that your experience with us was so smooth.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Marc's excellent service

Marc's assistance and compliance is outstanding. He clearly explained everything and was very patient and understanding. He respresents HS Direct in an amazing light. Thank you so much to Marc, he is fantastic and is always happy to help.

6. mars 2025
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Svar fra HS Direct

Hi Bakry,

We really value your feedback, thank you for taking the time to share your experience. We’re so happy to hear Marc was able to support you.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Marc helped me with Health and safety…

Marc helped me with Health and safety procedures. He was really helpful, calm and explained me everything. He really deserves 5 stars.

3. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HS Direct

Hi Radu,

Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

We are very happy customers!

We spoke with Dan who was incredibly professional, friendly and informative. His explanations were clear and concise. We are very happy to stay with HS Direct as a result of Dan's attitude and willingness to spend time breaking down problems and finding resolutions that fit best with our organisation.

4. mars 2025
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Svar fra HS Direct

Hi Teresa,

Thanks so much for the lovely review! We’re delighted to hear that Dan was helpful and that your experience with our team was so positive.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Jo was excellent

3. mars 2025
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Svar fra HS Direct

Hi Sam,

Thank you for your feedback! I will pass your kind words onto Jo.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Chris was brilliant help couldn’t of…

Chris was brilliant help couldn’t of done it without his help talked me through everything so I understood would highly recommend

25. februar 2025
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Svar fra HS Direct

Hi Brad,

We're grateful for your 5* review! Hearing that Chris was so supportive really means a lot, thank you for sharing your experience.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

HSDirect Walkthrough re RAMS

We've just had some refresher training with Marc, he was so clear, thorough & helpful. He has made us a lot more confident in using the portal. Thanks again Marc, your doing a great job!!

26. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HS Direct

Hi Sarah,

Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service! Daniel Moore was more than helpful and accommodating with my requests! Fast response to my emails and resolved my queries very quickly too. No issues here.

24. februar 2025
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Svar fra HS Direct

Hi Alex,

Thank you for taking the time to leave your lovely feedback about Daniel, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Retirement means we don’t need them any more

We have used HS Direct for a number of years , good value for Money and very friendly and helpful, they made all our Health and safety easy , without them I am not sure what we would have done . Smith-Kent Limited

21. februar 2025
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Svar fra HS Direct

Good Morning,

Thank you for your 5* review, we really appreciate your feedback!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

First class professional service very…

First class professional service very informative
Very helpful
A pleasure to work with

19. februar 2025
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Svar fra HS Direct

Good Afternoon,

Thank you for your 5* review, we really appreciate your support!

Best wishes,
The HS Direct Team

Vurdert til 5 av 5 stjerner

Helpful and always available

HS Direct have changed everything for the better when it comes to our health and safety accreditations. Dan Moore is fantastic and always more than happy to help, even with our silly questions! Friendly and quick to respond. Using their systems have made our day to day running of our company so much easier.

18. februar 2025
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Svar fra HS Direct

Hi Stuart,

Thank you for sharing your experience with us, we're so glad to be by your side and to hear that Dan is so helpful. Many thanks for your 5* feedback!

Best wishes,
The HS Direct Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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