Heartmadeofgold Anmeldelser 

I requested a discount on the product I ordered as I wasn’t able to apply the promo at check out and they immediately took care of it!! Cannot wait to get my bracelet!

I purchased what the company labeled as a "Gold Filled Bezel" bracelet. Prior to making my purchase, I contacted the company to ensure it was actually gold-filled, which they confirmed, and it is also written all over the product page that the piece is gold-filled. When I received the item, I was immediately troubled by the color of the gold because it looked more gold-plated, but the item had a "GF" stamped on it, so I thought I was safe with a piece that would stay gold for life.

After several months of wearing it, the gold has rubbed off and is now showing brassy tones, indicating it is gold-plated.

I have been purchasing quality jewelry for over 15 years and I know what truly gold-filled wear and tear looks like. I have also had gold-plated jewelry in the past and I know it fades to brass over time.

I sent the company an email on 05/30/2025 requesting a refund, and these were their responses to me:

My original email:

Hello,

Can I please get a refund on this order? The bracelet has completely tarnished, which means it is not truly gold filled and the product page contains false advertising.

Company's response:

Thank you for reaching out. Unfortunately, we don't offer refunds on any worn item. The items you received our 14k gold filled and are stamped accordingly. Please do not make unkind assumptions about our business as we do not false advertise our products. To incinuate such a thing is very poor manners on your part.

My response:

Hello Hailey,

I’m very familiar with different gold types for jewelry and this item is clearly is not gold filled. I take very good care of all of my jewelry items and this has faded like gold plated jewelry and now has a copper tone, which indicates this is not truly gold filled.

I’m extremely disappointed in your response. You clearly do not care about quality assurance or customer service. I plan to report your company to the better business bureau and post a comment on trust pilot.

Their response:

What you are referring to is the brass material which is what real gold filled is. We are extremely disappointed in how you treat small businesses. Take care of yourself.

My response:

That is what gold-plated is… Again, I am familiar with the different gold types for jewelry. After years of gold-plated jewelry, I only buy gold filled. Your response is extremely unacceptable and poor business. You should be ashamed. I support almost all small businesses, but I do not tolerate responses like this, no matter who it’s from.

Their response:

Respect goes both ways. You might want to go back and read your initial email in which you were utterly rude.

To say I am completely blown away with their responses to me is an understatement. I cannot believe they are okay with operating in such a way and deem it appropriate to speak to its customers like this. If their product was truly gold-filled, it shouldn't have tarnished, and if they cared about quality assurance and customer service, they would try to make it right.

I also don't think there was anything "rude" about my initial email to them. Gold-filled jewelry is not supposed to tarnish. All of my jewelry is gold-filled or solid gold and I can sweat, shower, and absolutely live 100% of the time in my jewelry without it fading to brass. I don't think it's rude or unfair to feel duped by a rapidly tarnishing piece of jewelry and request a refund.

If you care about customer service or product quality at all, you will avoid this business at all costs.

How disappointing. I feel duped. I ordered a necklace because I wanted something gold filled that would last. I specifically chose this etsy shop because it said there's a 1 year warranty and they accepted returns. I got a necklace that was pretty but too big and not what I wanted.

The return process is not what I expected. It's store credit only for sale items (most items are on sale). It says free shipping but it's not free if you're using store credit (which I do not see stated anywhere). They send promo emails for more store credit but won't let you use multiple store credits for one purchase.

I wish I could just get my money back but they won't do that.

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This is the message I received when trying to exchange my item using the promo credit:

"It's common sense that the credit is eligible for orders placed after the promotional date. You are trying to take advantage of some kind of loop hole and it's just a bit of a reach. To try to take advantage of a nice gesture I offered my customers is extremely disappointing and I suggest you reflect on how you treat small businesses. I was happy to waive the free shipping once you decided the item you wanted to exchange for but instead you choose this route of lets not solve the problem rather vent.

I see we are not getting anywhere here and you rather be passive aggressive towards me instead of completing the exchange. I will be canceling the order and mailing back the other item to you. Take care."

Beautifully made jewelry that doesn't tarnish. Gold filled that looks and feels like solid gold. Very fast delivery!

Terrible customer service. Emails chiding me for trying to get the ring I ordered in an exchange. Was so shocked by their attitude and made me feel like it was my fault. Worst cs I have seen in a while!

My rings shipped so fast! I bought 2 different rings and I love both of them! They both fit true to size and they're beautiful!

Fast shipping. Great customer service. The best earrings!

Received my order as expected. Earrings are very light and easy to wear.

Quick shipping and high quality product! Very satisfied with my experience and I still use the product (ear cuff) daily. Great packaging as well.

I've been collecting Heart Made Of Gold in jewelry for a year now. I just love the quality workmanship, price, coupons and discounts got such beautiful jewelry. I've never had a problem with any of the pieces I own because of the thick gold plating. I highly recommend starting your jewelry collection with Heart Made Of Gold. Mary J

so happy i found this brand on etsy! i have a couple pieces and i’m obsessed with each one. i actually have to stop myself from getting everything! will definitely shop here again & again.

My earrings are very beautiful in person and fast shipping. I love the constant updates on my shipping.

Every piece of jewelry I have purchased is well made and perfect .

BUYER BEWARE: There should be a negative option for this company. They had the worst customer service I have ever seen. Wish I had read the other reviews where they cheated people, sent junk, and then refused returns. They offer a discount, but if you use it, you cannot return what you bought when you receive it. I ordered a bracelet. They said I could not cancel it within 24 hours. They sent it to me and it was 1 inch shorter than what I ordered. They told me to return it and they would replace it with one in the correct size. By now, I knew it was junk and the kind you can buy for a dollar an inch on any street corner. But I wanted to replace it. I sent mine back and it’s been a week and a half, and they still haven’t sent me the replacement. This company has no moral compass, extremely low quality, worst customer service I have experienced in years. Not sure how they can stay in business.

Wow. Now they’re saying I didn’t contact them. Do I need to post all the emails I sent trying to cancel it within 24 hours? And do I need to post copies of the emails when I was trying to get a refund instead of a credit? Do I need to post the emails that show your email never stated I needed to reply once you told me to mail it in? I mailed it in. You never acknowledged it. You had not shipped my second bracelet because of your mistake, mailing me a bracelet an inch shorter than what I ordered, when I posted this review. I kept all the emails. Let me know if you want me to forward all of them to you.

The customer service is amazing and timely! The quality of the jewelry is great as well.

Got a gold tennis bracelet, it had a clasp that did not click in when I received it. Still wore it anyways because it has two safety hooks on the sides. Big mistake, should have returned it, because couple weeks later there was a brand new problem: the entire clasp came apart from the bracelet itself because the hook that connects the two pieces bent open and separated. Poor quality, do not waste your money on this jewelry

I have purchased 5 rings from your store and am completely happy with all of them. The quality is just amazing. I have always loved gold and now I have so many options of rings to wear. If you’re ever on the fence about buying from this company don’t be as you won’t be disappointed! Thanks for making such great pieces at affordable prices.
Sue

Customer service rep Hallie was very condescending. I will not be ordering again from this company. The customer service representative, Hallie, communicated with me via a series of condescending emails, the post office on the other hand , reached out to me personally and I received superior customer service support from them. I also received multiple incredibly unprofessional emails rants from Hallie, Also she blocked me in social media after I made a comment warning people about the customer service.

This seller is so easy to work with. I needed to return a purchase. I was given a credit to use on my next purchase. When messaged her she immediately applied my credit to the purchase. The bracelet I purchased is beautiful Thank you so much for excellent customer service!

Hailey was very helpful and replied back to my questions very quickly!!