What fantastic customer service from Andi C today. I needed help with an error I made and it was sorted quickly and painlessly. Can't recommend Heart enough - their customer service has really improve... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Carmen C got on the case and pointed me in the right direction and having lost all email and company website, through no fault of Heart am now all sorted Thanks Carmen
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a w... Vis mer
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktopplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannia
- sales@heartinternet.uk
- heartinternet.uk
4,6
Enestående
4k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Alexandra Maria gave a great service
Alexandra Maria gave a great service, as we had some website issues Alexandra managed to sort it out in minutes. Very friendly and caring person.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Azeem,
Thank you for the great feedback! We’re really pleased Alexandra was able to jump in and resolve your website issue so quickly.
Kind regards,
Chris
Very professional support to the RSARS…
Very professional support to the RSARS in transferring domain name to new IT Manager.
Once engaged with the correct person very - patience and professional support over a difficult historical ownership situation to be able to-do the transfer.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thank you for your feedback. We’re really pleased our team was able to provide the patience and professionalism needed to work through the historical ownership issues and complete the domain transfer successfully.
Situations like that can be complex, so it’s great to hear the support helped make the process smoother.
Kind regards,
Mike
Tech Support resolved things fast!
Alex was a great help to sort out a hosting issue - sorted things straight away for me!
Thanks Alex
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Chris,
Thanks for the great feedback! We’re really pleased Alex was able to step in and get your hosting issue sorted straight away.
Kind regards,
Chris
Great, Prompt Service
Great, prompt service
I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their response was clear, concise and exactly the answer I wanted. Great service.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi David,
Thank you for the great feedback, and for being with us for so many years, it really means a lot. We’re glad the team could step in and provide a clear and straightforward response to help get everything sorted for you.
Kind regards,
Chris
I got a swift answer to my query.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Alex,
Thanks for your feedback! We’re really pleased your query was answered swiftly and that the team could help when you needed it.
Kind regards,
Mike
The support team
The support team, especially Carmen, have been wonderfully responsive and helpful in recovering a domain for me. I can’t thank them enough. I now have to work out what to do with it ;-)
Thank you all for your help.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Matt,
Thank you for the lovely feedback! We’re really pleased Carmen and the team were able to help you recover your domain, what a relief that must have been.
If you need any guidance, we’re always here to help.
Kind regards,
Chris
Great technical and customer support
The customer and technical support received once again are just top class, timely, professional and simple to understand
5 stars all day long :)
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Robert,
Thank you for the fantastic feedback! We’re really pleased to hear the support you received was timely, professional, and easy to follow.
5 stars all day long means a lot to the whole team!
Kind regards,
Mike
Vast amount of help
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
Things seem to be getting better
Helpful response and things seem to have improved at Heart.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Brian,
Thank you for your feedback, we really appreciate it. It’s encouraging to hear you’ve noticed improvements and that the response you received was helpful.
Kind regards,
Mike
Support Alex very helpful
Support Alex very helpful - got to the root of the problem and knew when to escalate.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Terry,
Thank you for the great feedback! We’re really pleased Alex was able to identify the root of the problem quickly and escalate appropriately to get things resolved.
Kind regards,
Chris
We ran into a complicated problem which…
We ran into a complicated problem which took a lot of sorting out. Thank you so much Carmen and team for your persistence and patience in getting us back on track.
David
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thank you for taking the time to leave this feedback. We know how frustrating complicated issues can be, so we’re really pleased Carmen and the team were able to stick with it and get everything back on track for you.
Kind regards,
Mike
Always impressed with the swiftness...
Always impressed with the swiftness and standard of support offered by Heart; regardless of issue, they're always fast to step in and help. This time Andrei was kind enough to assist with some DNS updates. All sorted within just a few messages. Thank you again!
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you’re consistently impressed with the speed and standard of our support. It’s great that Andrei was able to get those DNS updates sorted quickly and smoothly for you.
Kind regards,
Chris
What a great service always on the…
What a great service always on the ball..
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Fred,
Thanks for the great feedback! We’re really pleased to hear you’ve found the service consistently on the ball.
Kind regards,
Chris
Tak and co have been fantastic from…
Tak and co have been fantastic from start to finish with such a large and complex task and very fair pricing
it’s a 10/10
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Marzio,
Thank you for the brilliant feedback! We’re really pleased the team were able to support you through such a large and complex task, and that you felt the pricing was fair too.
A 10/10 means a lot - thank you!
Kind regards,
Chris
Carmen C was fantastic in helping me…
Carmen C was fantastic in helping me unpick what my client had and then getting us to where we wanted to be. Huge thanks to Carmen for all the help, patience and expertise.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Jon,
Thank you for the fantastic feedback! We’re really pleased Carmen C was able to help you navigate everything and get things exactly where you needed them to be.
Kind regards,
Mike
Fantastic Customer Service
When needed, the Technical help is always on point and the response times are swift. Highly recommended
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Ian,
Thank you for the fantastic feedback! We’re really pleased to hear our technical support has been spot on when you’ve needed it, with swift response times.
We truly appreciate the recommendation.
Kind regards,
Mike
Nothing is too much trouble for this…
Nothing is too much trouble for this company.
Great help system, fast response.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Gavin,
Thanks for the lovely feedback! We’re really pleased you’ve found the support helpful and responsive, nothing is ever too much trouble for our team.
Kind regards,
Chris
Updating Cnames
I just wanted to say a big thank you to Adrian for all his help with our ticket. He really went above and beyond to make sure everything was sorted.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Nick,
Thanks so much for taking the time to leave this feedback. We’re really pleased Adrian was able to go the extra mile and ensure everything was sorted properly for you.
Kind regards,
Chris
Helpful and efficient
I got a very quick response to my support ticket, and the agent was polite and helpful, resolving my problem efficiently. I've been with Heart for quite a few years now, and have always found them to be helpful, whatever the problem.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thank you for your kind words and for being with us for so many years, it really means a lot. We’re really pleased to hear your recent support experience was quick, polite, and efficient, and that this has been consistent over time.
We’re always here whenever you need us.
Kind regards,
Mike
Problem resolved quickly
Problem resolved quickly. 100% satisfactory.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Alice,
Thanks for the great feedback! We’re really pleased your issue was resolved quickly and that you’re 100% satisfied.
Kind regards,
Mike
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.