123 Reg Anmeldelser 21 814

Big problem with Invoicing, no matter what, if PayPal is set to the invoicing team, won't update the address on Invoices. This is fine if you need a receipt, but these are invoices. After weeks of talking to various teams, including the "Office of the CEO" team, they refuse to correct the address on the invoices despite the address not matching the PayPal Address. Complaints to the ICO have also been filed, as I changed the address on the account and PayPal orders 3 years ago. They're also slow to allow you to add Security features (DMARC being one, which took 2 years after it was main stay to implement)

Great support from the 123-reg team today following losing a domain through a billing issue at my end, and notifications going in the spam folder. Made it very easy to renew the domain and getting everything running again. A follow-up account issue was fixed within an hour.

After 3 attempts at contact to access my domain, each time a ticket being raised to upper technical support, I’ll likely have to wait for the domain lapse and move it to another company.

Shane really, as the ability to contact was good, just the fact it doesn’t actually do anything.

I can’t do this any longer. I’ve had a brain injury and managed to lock myself out of my account because I forgot my password. My short term memory is very bad so have made a mistake with my recovery email. I have been trying to just pay them so I can get my emails back online. It’s been weeks now. All I need to do is pay them, all they need to do is send me a payment link to the correct email address. Thats all that needs to happen. I’ve spent hours on the phone with people telling me there’s nothing whatsoever they can do. I really need access to my emails, this is now urgent. Just send me a payment link to the correct recovery address which I have provided so I can pay and regain access to my emails. They even sent me to a domain website to sort out my domain and get back to them. It’s flippin them. The number redirects to 123 reg. This is very urgent now. I need access to my emails. Just send a link to the correct email address and I’ll pay the money. And bear in mind I’m disabled with a brain injury.

Update: I’ve now gotten to the bottom of it after his knows how long. My website was set up by a third party who I’ve now spoken to who is going to sort it out for me today.

The subscription for one of the products auto renewed and I haven't used for a while and have no immediate plans to use - when I contacted them in the chat facility I was chatting to Alexandra in almost no time and with super clear information and instructions the service was cancelled and the subscription refunded. I am rather pleased with the great level of support.

I've been a 123-Reg customer for nearly two decades, at one time managing around 18 domains. For most of that I was happy to recommend it to other business owners. Not any more! Now I advise everyone who values their sanity (and their wallet's contents) to stay well away.

Let's start with this. It has come to feel that periodic service outages have been almost the norm. Stable platform? Not in my recent experience.

Then there's the so-called technical support that has been going steadily downhill over recent years, making the latest iteration of their now-awful user control panel even more of a problem. It's as if they lose interest once you've ordered a service and paid for it.

Billing itself is also haphazard. I've been repeatedly charged over the last several months for services that have no invoices attached to them. They haven't sent me any kind of notification that there's a bill to be paid. They just keep charging my card. I can't find out what they're for, can't stop them, and I can't even change the card linked to my account to stop 123-reg trying to take yet more money off me without telling me what they want it for.

My mailbox (when it isn't having another technical outage) keeps telling me I'm over-quota, despite my having purchased a larger package up front that has apparently been downgraded without them ever notifying me. They do keep billing me, however.

I've built and managed numerous large and complex websites, so I'm not exactly a newbie in this field. I put together a simple business site for a friend on 123-reg. Never again! The site builder is clunky, glitchy and a real pain to work with. I've suggested they move their site elsewhere.

Now I'm attempting to move the last domain away from this "provider", and neither the "control" panel, "help" center or the chat operator have been anything other than non-helpful. This should be a simple process. Not with 123-Reg it isn't!

When I started dealing with 123-Reg, they were an industry leader, the best of the best. That's why I shifted all my work there. What has happened to them? Asset strippers? I don't know. All I do know is that I will never, ever willingly deal with them again and that is a real pity.

Actually damaging my business by barring me from my own account. And YES ive offered to provide every scrap of id I own bank statements bills birth certificate. They need banning from the uk. 6 months and still cant use my own domain for my business.

They have made it impossible to contact support, by email or ticket. I do not wish to use live chat or phone as this takes my valuable time.

They provided me with a mailbox, that I paid for, but it had faults and I asked for a partial refund as it was not fit for purpose. I also raised a complaint, which was logged. However, after several weeks I have heard nothing. Its impossible to log in to see tickets and the log in for the complaint pushes me to a new domain, for go daddy but I only have a 123 reg account. Not happy and feeling frustrated.

In my numerous attempts spanning months to access my account I've been mislead by incompetent staff phone and email from 123 customer service to account recovery who all advise the other department is responsible in helping to reset the password and retrieve my account. Never experienced such ineptitude from an organisation like this. PLEASE RECOVER MY ACCOUNT!!!!
SECOND CASE NUMBER ????????

charging £15.50 for a .co.uk renewal after they bought out my hosting company. before that, and with another service provider i also use that should be around £7.

Contacted support who raised a ticket and then never bothered to respond to it.

Would never have chosen to use this company had I had the choice, now this has confirmed it. Will be transfering the domain name away as soon as I get the chance. will never willingly give them a penny of my money ever again.

Purchased a domain name, then a few months later a web hosting package. My web designer has spent the past 5 days trying to connect via ftp. The advisors on the phone are chatty but have very little technical knowledge. I was promised a phone call back within an hour and it took all day and then a ticket was raised. I was told I would get a ticket number via email immediately. This never came and so I had to phone again and repeat the story over again. Then I got a ticket number. I spoke to several advisors over a day or two. I was promised a manager would phone to sort this out. This never happened. Basically I've been pushed from pillar to post with bits of different advice to convey to my web designer all to no avail. Over Easter and meanwhile, I've consulted AI for advice. This is far better than anything 123 has offered thus far. In desperation we are going to launch my website via the file manager rather than ftp as my web designer of 20 years cannot access the ftp. This is unsatisfactory to say the least and has delayed the launch of my website by several days and many hours of frustration both for myself and my web designer. I will be resuming my efforts with 123 tomorrow to try to get a result with ftp connection but have very little faith in this company. I hope they will give a partial refund for all this hassle. I will write a further review with the final outcome.

In the end they stepped up to the plate and sent a detailed email when they eventually managed to log in themselves. So finally we have access to ftp and have a live website. It's a pity they couldn't do this to begin with but better late than not at all. The staff at the lower levels do their best within their remit.

I had my hosting from tsohost transferred. They recently told me my renewal was due but they made a mistake and gave an extra month as goodwill, that allowed me to transfer host.

Today I received an email saying they made a mistake and the renewal is actually April 2027. So I have paid a year sooner than I needed to.

Whilst they are brilliant at answering the phone, I have now been calling every day for two weeks as access to my microsoft apps has stopped all of a sudden although i paid 5 years in advance, they keep telling me it will be resolved "today". i get emails saying an issue has been resolved but it isn't the one I raised. There is no escalation process or complaints department, just the call centre who pass on your requests to someone that you have no contact with.

123 Reg put the domain I purchased as an auto re-newal. I was given notice of the re-newal the same day they took the money from my account, and then they refused to refund me saying refunds are not possible. Be careful when you sign up with them, it feels like this is an easy way to scam a second purchase from customers.

123-reg have never been great, but they just keep on getting worse. Their 'professional' email has gone down frequently for multiple users and every experience with their customer service team results in being gaslit. I've put up with a poor experience for years because they (were) cheap, but it's not worth the price. Don't go with them - it's not worth it

On behalf of my daughter I have been with 123-reg for a long time. They once mistakenly sold me a domain for £15.00 when it was worth £1500. Yes! I'm not making this up. Dialogue followed and contrary to the opinions of my friendly armchair lawyers I arranged the return of their domain name. Their refund was blisteringly fast. The other day I allowed a domain to lapse. I was asked to pay a redemption fee which I couldn't disagree but I took the liberty of asking for a waiver. The waiver wasn't agreed but I was offered extra time for free which I did accept. Now as we know 123-reg support are able to make transactions on the basis of a PayPal account mandate in their favour. So the setup, not made by me included 5 yrs of service which I hadn't agreed and a substantially bigger invoice than I had expected. Of course I pointed this out immediately to the support lady who was handling it, who immediately escalated it to management. The fiasco is still ongoing. No communication has been made, (yet promised), by the management and no one on the first line support can attract their attention and, "They've got my money".
Now those of you who know me and my scribbles, know that I always prefer to encourage, negotiate and generally upbuild. Where I balk with this is not with support (mostly Romanians from a beautiful part where I have travelled for 35 years), but the disinterested management who appear to be somehow offline and one support person who felt that threatening suspension if I took action, might accomplish some result. Well it did. Not necessarily on which he wanted
I am now transferring to other providers . I need to make safe for my daughter's future business. I cannot risk the possibility of their threats becoming reality and 123-reg suspending the account for an issue with one item, nor do I accept threats being directed towards her at some later date. I can always ask the small claims court about the money, but the scary behaviour for my daughter is not my happy place. It's sad but too risky

We have had 3 days of intermittent emails via outlook and an IMAP server error box that appears every 10 minutes.
We have only been able to access our emails via the REG 123 Mail inboxes not our own system.

We have logged this now every day as continued disruption is causing us problems with communcations to our own customers. The only feedback I'm getting is that its a known fault, engineers are working on it and not timescale for when it will be fixed. We are entering Day 4 and still no idea of a fix.

LATE DAY 4 it was fixed.

The telephone support is courteous but final in nothing can be done and no further information referring only to the status report for updates.

Terrible email service! Goes down for days, every few weeks. Customer service just trots out the same apology and "we are working on it" chat but never offers a fix date or any compensation. They have the cheek to call this totally unreliable product "Professional Email"!!

Completely unreliable host for email. Our staff have been unable to access emails through outlook most of the week. If it was my company, I wouldn't touch 123-reg with a bargepole. They are incompetent.

I've been reporting intermittent problems logging into my email accounts from different email clients on different operating systems. Despite the credentials being stored in the client data so the same ones are used for every login attempt whether it succeeds or not, customer support continued to claim the passwords have errors. I can't believe the support staff are so stupid that they actually think the credentials must have errors in them. But when I checked the status page (which I should have done at the start) there were problems with the email service so I wasn't the only ones. So why, rather than waste my time with action they knew weren't necessary or even relevant, did they not tell me there were known issues they were working on.

Perhaps if Vera was responding to reports on the customer service desk there would be less one star reviews needing to be addressed here.