What fantastic customer service from Andi C today. I needed help with an error I made and it was sorted quickly and painlessly. Can't recommend Heart enough - their customer service has really improve... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Carmen C got on the case and pointed me in the right direction and having lost all email and company website, through no fault of Heart am now all sorted Thanks Carmen
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a w... Vis mer
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktopplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannia
- sales@heartinternet.uk
- heartinternet.uk
4,6
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4k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A prompt and efficient response to my…
A prompt and efficient response to my ticket and query. A detailed response that compared to having an actual phone conversation. All in a thoroughly satisfactory experience. Well done Heart Internet customer services.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased to hear you received a prompt and efficient response, and that the detailed communication provided the same reassurance as a phone conversation.
It’s wonderful to know you had such a satisfactory experience with our customer services team.
Kind regards,
Mike
Account Hosting Change
I was dealing with Tak in customer services who helped me move over my account to a new hosting setup. It was very a very smooth and simple process, and Tak did pretty much everything. I didn't experience any down time and was very happy with the service.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Tak was able to make your move to the new hosting setup smooth and straightforward.
It’s fantastic to hear everything was handled with no downtime and that you were happy with the overall experience.
Kind regards,
Chris
very very helpful
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Ramesh,
Thank you for your feedback! We're really pleased to hear you found the support very helpful.
Kind regards,
Chris
Heart are always great at support
Heart are always great at support. From time to time, you need prompt help to resolve an issue and they're always there sort out problems and fix them.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi David,
Thank you for your kind words! We’re really pleased to hear you’ve consistently had great experiences with our support team.
We know how important prompt help can be when issues arise, so it’s great to hear the team has been there to get things sorted when you’ve needed it.
Kind regards,
Chris
Andrew Welsby was very helpful as…
Andrew Welsby was very helpful as always and fixed an issue with one of our SSL ceritifcates.
Always a fantastic job by Andrew and team.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Ian,
Thank you for the great feedback! We’re really pleased Andrew Welsby was able to resolve the SSL certificate issue quickly, and it’s fantastic to hear he continues to deliver great support.
Kind regards,
Chris
I have been using this company for over…
I have been using this company for over 25 years, and they have been great.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Keith,
Thank you for your incredible loyalty over the past 25 years - it truly means a great deal to us. We’re really pleased to hear you’ve had such a positive experience over the years.
Kind regards,
Chris
It would appear that my problem has…
It would appear that my problem has been resolved, but time will tell, but the person who dealt with it was professional and appeared to take responsibility to resolve the issue
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Paul,
Thank you for your feedback. We’re glad to hear things appear to be resolved and that the support you received was professional and proactive. If anything further crops up, please don’t hesitate to reach out - we’re always here to help.
Kind regards,
Chris
Alex and the team at Heart Internet…
Alex and the team at Heart Internet have been absolutely fantastic. I raised an urgent support ticket and Alex responded quickly with clear, thorough guidance that was extremely easy to follow. Everything was explained properly, with no confusion or back and forth, just great, efficient support exactly when it was needed.
I genuinely haven’t come across this level of IT support in years. An excellent service from start to finish.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Ritchie,
Thank you for the fantastic feedback. We’re really pleased Alex and the team were able to respond quickly and provide clear, thorough guidance when you needed it most.
It’s great to hear the process was smooth and efficient from start to finish - and your comments about the level of support truly mean a lot to the team.
Kind regards,
Chris
The caring and sympathetic approach to…
The caring and sympathetic approach to someone who is not technical
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thank you for your kind words. We’re really pleased to hear that you found our approach caring and sympathetic. We understand that technical issues can sometimes feel overwhelming, and we always aim to provide clear, supportive help regardless of technical experience.
We’re glad we could assist you and make the process easier.
Kind regards,
Chris
Adrian was a great help in trying to…
Adrian was a great help in trying to resolve an email issue. We went through the steps and am happy with the outcome, great and intelligent customer support.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Alberto,
Thank you for the great feedback! We’re really pleased Adrian was able to work through the steps with you and help resolve your email issue.
It’s great to hear you were happy with the outcome and the level of support provided.
Kind regards,
Mike
Been with Heart for years
Been with Heart for years, have always found them quick to respond and help with any questions.
I've had an on-going dialogue with Andrew Welsby (and others from time to time) concerning shifting to another product which has just completed. He made the process painless!
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Steve,
Thank you for your continued support over the years - it really means a lot to us. We’re really pleased Andrew Welsby was able to make the transition smooth and straightforward for you, and that the process felt painless from start to finish.
Always here to help whenever you need us.
Kind regards,
Mike
Svar fra Heart Internet
Hi Ben,
Thanks for the kind words! We’re really pleased you’ve found the team helpful - it’s always great to hear.
Kind regards,
Chris
Quick efficient advice thanks
Carmen answered by question straight away by providing a link to show me what to do and advised me to keep the chat tab open so that she could offer support while I completed the task.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Joanna,
Thank you for the great feedback! We’re really pleased Carmen was able to respond quickly and guide you through the process while you completed the task.
Kind regards,
Chris
very helpful live chat.
very helpful live chat.. sorted the problem
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Abdur,
Thanks for the kind feedback! We’re really pleased the live chat team could help and get the problem sorted quickly.
Kind regards,
Chris
Excellent service from Waqar Ahmed on…
Excellent service from Waqar Ahmed on the upgrading of a reseller hosting platform and transfer of hosted domains from another Heart reseller
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Peter,
Thank you for the great feedback! We’re really pleased Waqar Ahmed was able to support you with the reseller upgrade and domain transfers.
Kind regards,
Chris
Quick and clear reply
Quick and clear reply from Carmen. Also, reached out on our behalf to the Agency to help communication. Thanks
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Jon,
Thank you for the great feedback! We’re really pleased Carmen was able to provide a quick and clear response, and that she could also assist by reaching out to the agency to help move things forward.
Kind regards,
Chris
Easy to use etc
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thanks for the feedback! We’re really glad to hear you’ve found everything easy to use.
Kind regards,
Mike
After Microsoft screwed up, Heart was my only hope
After Microsoft screwed up my mailboxes, Heart Internet helped guide me through the very tortuous process to restore communication with the world. The word AMAZING doesn't cover it. In particular, Si Crouth took over control of my PC and brought it safely back to normality. His technical skills, knowledge and patience were outstanding. More highly recommended than I can say.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Anthony,
Thank you so much for taking the time to share this. Situations like that can be incredibly stressful, so we’re really pleased Si Crouth was able to step in and guide you through the process to get everything working again.
We’re delighted we could help get everything back to normal.
Kind regards,
Chris
Really helpful and patient service.
Really helpful and patient service.
Didn't make me feel stupid and explained everything clearly and patiently.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thank you for the lovely feedback! We’re really pleased to hear the support you received was helpful and patient, and that everything was explained clearly without making things feel overwhelming.
That’s exactly the kind of experience we aim to provide.
Kind regards,
Chris
Great support
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Jordy,
Thanks for the great feedback! We’re really pleased you had a positive support experience.
Kind regards,
Mike
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.