I’m loving my necklace. It’s a beautiful colour and has brought me real comfort after loosing my son. The whole process of having it made was straightforward and thoughtfully handled. I would thorou... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service, professional but kind at same time. Nothing was too much for them when it came to changes and they checked all good before proceeding when unsure if changes were right.
Really wish I’d looked at trust pilot prior to ordering… I did do my research in the form of ordering brochures from every memorial jewellery company I was interested in, and absolutely fell in lo... Vis mer
On reading previous reviews,I too, ended up with dull and tarnished necklaces. I bought one for myself and my two daughters after losing my mum, their grandmother, just over a year ago. They look... Vis mer
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really positive experience …
I searched for a necklace which I wanted for my 40th birthday. Hand on Heart came up. Only really seen on Facebook but they had the necklace which was perfect for me. Seen very mixed reviews on here so was very weary about ordering as quite expensive necklace and would never usually purchase anything as expensive. From the moment I ordered I had a really good communication about my order. I even changed to the express service after a few days which was easy enough to do and again good communication via email. When my necklace arrived my handprints were absolutely perfect and I loved them although slightly smaller than what I thought. They are actually the perfect size now I have worn for a few weeks. The actual chain was much longer than I thought even though we paid for the longer chain but (never really noticed the length just didn't want chain too short). I contacted them and asked of u could exchange the chain for a shorter chain which they were happy to help me with and even gave me a refund for the longer chain I had paid for. Overall I would definitely recommend this company as had a positive experience and the most amazing necklace with my children's tiny handprints on forever xx
Paw prints - nothing was too much trouble.
We lost our dog last summer and wanted something special from his paw prints. He was quite a hairy dog so the paw print I had was smudged. I messaged HOH and the lady was really helpful by email, I asked lots of questions which were answered quickly and she got someone to send me over the paw prints how they would look on the piece of jewellery we’d looked at minus the hair. We did wait around a month for these to arrive (however we ordered mid December so expected) and we were not disappointed. A lovely lovely piece of jewellery that we will cherish forever. Highly recommended.
Awful company to deal with
Awful company to deal with. Always suspicious of companies on facebook that do not allow the reviews tab. There is usually a reason for this, they want to hide the negative reviews. There are much better companies out there that do these personal items with better customer care.
False advertising and unhelpful
I purchased a ring for my Mum as a 60th Birthday present. We lost my dad only last year and I thought this would be a lovely gift for her. This company could not have handled the situation any worse than they did. The ring arrived prompt, only for us to find out that it was far too small for my mum. We thought, absolutely no problem the company has promised that if it doesn’t fit then they can resize it. THIS IS NOT THE CASE, SO BEWARE. After sending the ring back we were told by this company that due to the design of the ring (that THEY made in the first instance) they could only resize it up by a fraction of what it had been before. So they have falsely advertised that they can change it if your size is not correct, so be careful. My mum was obviously very upset and was even further upset when the company simply suggested her buying a completely new ring from them as “there was nothing else they could do”. Luckily we have taken the ring to a proper jewellers who have actually measured the ring only to tell us that it is a size L when the company were adamant on several occasions that the ring had been made to a size M and a half. With the nature of the jewellery they make I honestly thought this company would be more sensitive and actually follow through with what they have promised. I would avoid at all costs and go somewhere who doesn’t take advantage of the vulnerable and grieving.
Have been searching for a while for the…
Have been searching for a while for the perfect item and found this heart locket my wife was so happy thankyou 💗
I lost my daughter after she was born…
I lost my daughter after she was born at 22 weeks and felt so lost without her... I heard about this jewellery from a few ladies on sands (baby loss support group) and had to order one for myself... They were absolutely professional with the hand prints of my daughter and my neckless is breath taking and wouldn't be without it... Thank you so much for makin me feeling closer to my baby girl again x
I've ordered two pieces of jewellry..
I've ordered two pieces of jewellry... their kit was delivered (for printing) the very next day, was reasonably easy to use. The prints can be uploaded immediately. The images they engraved were awesome and the pieces look beautiful. I paid for the express service and they came very quickly. Really great company to deal witg, my wife will love them.
My heart necklace is so beautiful
My heart necklace is so beautiful. Having my fur babies paw print has made it so special. Thank you for promt service very impressed!
Hand and heart jewellery
I am giving five star rating. This product is assom and gargeous
Excellent customer service
Excellent customer service! Contacted them regarding changing shipping address due to change in my circumstances. They really went out their way to locate and update despite being ready to ship. Not only that but the items were perfect and so well received on christmas day.
Keepsake
Got a bracelet made, as a Christmas present off my husband of my little angel baby girls handprint on, date and name and I'm over the moon, exceeded all expectations and a lovely keepsake to remember my baby girl by, would absolutely recommend 10/10 thank you all so much!
Amazing
Amazing service! I didn’t pay for the quick delivery but received my print kit the next working day, and once returned to them I received confirmation that it was approved the following day.
I was updated throughout the entire process and was advised once it had been posted, and again was delivered the following day.
The jewellery looks even better than I expected, so so pleased with everything.
Thanks so much!
Absolutely love 💜
Absolutely love my locket and key ring with my little girls prints. Now she will forever be close to my heart.
Amongst all this chaos of coronavirus, got the delivery out as soon as possible and the work was exceptional.
Thank you 😊
Very disappointed with my order
Very disappointed with my order. Be very aware of font when you order. No choice was given and my s looked very y like. Other s on the photos look like mine at all. They did offer redo if I sent it back. However considering nearly £20 had already been paid for Christmas delivery I think for me to now return recorded delivery at my cost just gets ridiculous
Ordered personalised handprint…
Ordered personalised handprint keyrings. Delighted with the products
Fab product
The bracelets look really good. My husband loves them.
just beautiful
I ordered 2 hand/footprint necklaces…
I ordered 2 hand/footprint necklaces which arrived in good time for my daughters birthday. Very easy to order and upload the prints. My daughter was very pleased, the necklaces were very pretty.
Was overjoyed when I recieved my hand…
Was overjoyed when I recieved my hand on heart order, was better then expected and truly happy with the overall finish of it. Hand on hearts communication was brilliant keeping me up to date with with each part of the process and uploading the handprints was so easy and quick. Would definitely recommend.
Dette er Trustpilot
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