We have been cleaning up after a hailstorm in 2025, a 100-year flood on July 4th, 2025, and another 100-year flood on July 16th, 2026. We are still affecting repairs started on our buildings and han... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ours was a complicated claim, but Guide One did an excellent job walking us through the process. The company did a very extensive review of damage and were prompt on getting us an intitial check. We d... Vis mer
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Greg Bryan has been on top of things making sure that we received all notices from Guide One. He went above and beyond our expectations when our insurance was being cancelled and helping us get new c... Vis mer
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This year was rough since we had some claims but having those issues open up our eyes on your company. The claims were not handled properly and it was just overall just a bad experience with that depa... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Kontaktopplysninger
1111 Ashworth Road, 50265, West Des Moines, USA
- (877) 448-4331
- guideone.com
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During our Workman's Comp
During our Workman's Comp. claim I and my employee were both treated by the claim rep. as though we were either negligent in some way, or committing fraud in some way. She questioned (in an aggressive manner) why it was not reported timely, when in fact it had been. There were other issues which were handled in a VERY RUDE manner. My employee continues to be denied proper care as directed by a physician and denied access to the physician of her choice--even though the physician was on our panel. She then sent me a new panel removing some of the ones already on our list. It has been a huge hustle. This is not why I have insurance. This is our second time dealing with this agent.
8. oktober 2026
Svar fra GuideOne Insurance
Tim,
Thank you for sharing your concerns. We're sorry to hear that the workers' compensation process has been frustrating for you and your employee. As this claim remains open, please reach out to your adjuster with any questions or concerns so they can assist you directly.
Best Regards,
Jennifer Smarelli
Ben made it clear what information…
Ben made it clear what information needed to be provided, worked with the vendor and explained it step by step.
8. oktober 2026
Svar fra GuideOne Insurance
Sabrina,
Thank you for your review. We're glad Ben's communication, guidance, and coordination with your vendor helped make the process straightforward and easy to understand. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
Very Professional
Very professional along with understanding where to meet us to inform us of all updates and reason.
8. oktober 2026
Svar fra GuideOne Insurance
Joe,
We appreciate your thoughtful comments. Providing professional service while ensuring our customers understand each step of the process is important to us, and we're pleased that was reflected in your experience.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Taylor,
Thank you for your kind words. We're glad our team was able to make the claims process simple and hassle-free. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
I felt the representatives that I…
I felt the representatives that I interacted with truly understood the situation. I was walked through the process and kept updated on where we were in the process. All individuals were knowledgeable, professional, and personable.
8. oktober 2026
Svar fra GuideOne Insurance
Joan,
Thank you for your kind words. It's rewarding to know that our team was able to provide the guidance, communication, and support you needed throughout the claims process. We appreciate your recognition of their professionalism and dedication to helping you navigate your claim with confidence.
Best Regards,
Jennifer Smarelli
We were kept informed at each step in…
We were kept informed at each step in the claim process. Guideone spent a lot of unnecessary expense bringing in experts to analyze extra areas that we didn't request.
8. september 2026
Svar fra GuideOne Insurance
Mitch,
Thank you for your feedback. We're pleased that communication was strong throughout the claim process and appreciate your comments regarding the claim review. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Guideone absolutely came through
Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary companies so that our reimbursement was full and timely. Our 5 month rebuilt would not have been possible nor effortless without Guidone! I felt supported, heard and cared for. Thank you to all of you!
8. september 2026
Svar fra GuideOne Insurance
Vivian,
Thank you for your wonderful review. We're delighted to hear that our team's communication, coordination, and commitment helped make a difficult situation more manageable. Knowing that you felt supported throughout your recovery and that the rebuilding process was able to move forward successfully means a great deal to us. We truly appreciate your trust and your kind words.
Best Regards,
Jennifer Smarelli
Quick Resoultion
8. september 2026
Svar fra GuideOne Insurance
Jeff,
Thank you for your feedback. We're pleased to hear that your claim was resolved quickly and efficiently. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Expectations were met.
Expectations were met.
Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors.
Perhaps having one inspector who had the capabilities to properly assess the high slate roof come the first time it would have saved you time (and me)and money
8. september 2026
Svar fra GuideOne Insurance
Alfred,
Thank you for taking the time to share your feedback. We appreciate your comments and are pleased that your overall expectations were met. We understand your concerns regarding the time required to complete the claim investigation. Our review found that the claim required both an independent adjuster inspection and a subsequent engineering evaluation to fully assess the reported roof damage and determine the cause of loss. While these additional inspections are sometimes necessary to ensure an accurate coverage determination, we recognize they can extend the overall claim timeline and understand the frustration that may cause. We appreciate your patience throughout the process and your feedback regarding opportunities to improve efficiency in future claims. Thank you for allowing us the opportunity to assist with your claim.
Best Regards,
Jennifer Smarelli
Devil is in the details
We should have investigated our policy more so we would have known that they would not have truly been there for us when we finally asked something of them.
28. juli 2026
Svar fra GuideOne Insurance
Pastor,
Thank you for sharing your feedback. We understand how disappointing it can be when a claim does not result in coverage. Our review found that an independent inspection determined the reported roof leak was caused by long-term drainage issues and deterioration rather than a covered storm-related event. Based on those findings and the applicable policy provisions, coverage was not available for the reported damages. We appreciate the opportunity to review your concerns and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Rain water damage claim
The adjuster called me within a day to discuss claim. The inspector came within the week and was very open with me. Although our claim was not approved (covered) both were helpful.
7. september 2026
Svar fra GuideOne Insurance
Cathleen,
Thank you for sharing your experience. We're pleased to hear that your adjuster and inspector responded promptly and provided clear, helpful communication throughout the process. While we understand the claim was ultimately determined not to be a covered loss, we're glad our team was able to assist you with professionalism and transparency. We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
The claims adjuster called promptly and…
The claims adjuster called promptly and came out quickly to assess damages. The payment process was seamless and efficient.
8. september 2026
Svar fra GuideOne Insurance
Eugene,
Thank you for your positive feedback. We're pleased to hear that your adjuster responded quickly, assessed the damage promptly, and helped ensure a smooth and efficient claims process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Everyone was very helpful.
8. september 2026
Svar fra GuideOne Insurance
Martha,
Thank you for your kind feedback. We're pleased to hear that our team was helpful throughout your experience. We appreciate the opportunity to assist you and thank you for sharing your review.
Thank you,
Jennifer Smarelli
Fast response and kept me informed on…
Fast response and kept me informed on every step. Communicated by email and phone contact.
8. september 2026
Svar fra GuideOne Insurance
John,
Thank you for your positive feedback. We're pleased to hear that you experienced prompt communication and were kept informed throughout the claims process. Providing updates through both phone and email helps us ensure our customers stay connected every step of the way.
Best Regards,
Jennifer Smarelli
When I called about a pipe that leaked…
When I called about a pipe that leaked in the church, I spoke with BEN FEUCHT. He was so very kind and helpful. As soon as we got the bill for the repairs, he immediately started the payment for our claim, and we had it in our bank account within a couple of days.
The leak occurred on July 26, 2026, and the claim was paid on Aug.5, 2026. Thank y'all and God bless.
26. juli 2026
Svar fra GuideOne Insurance
Sharon,
Thank you for your positive feedback. We're pleased to hear that the inspection and repair process went smoothly and that communication remained clear throughout your claim. Providing a seamless experience from start to finish is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
We had a contrator and inspector from…
We had a contrator and inspector from GuideOne onsite. all process were quick and smooth. No difficulties in between commnuications. GOod Job.
8. september 2026
Svar fra GuideOne Insurance
Arthur,
Thank you for your review. It's wonderful to hear that our team and partners made the process easy and efficient for you. We appreciate your recognition of the communication and coordination provided throughout your claim.
Best Regards,
Jennifer Smarelli
There was good timely communication…
There was good timely communication throughout the processing of this claim.
8. september 2026
Svar fra GuideOne Insurance
Pastor Scott,
Thank you for your review. We're glad our team kept you updated throughout the handling of your claim. Clear and consistent communication is important to us, and we appreciate your feedback.
Best Regards,
Jennifer Smarelli
Tornado recovery
Between the prompt response from both Guide one and our local agent this experience wasn't as traumatic as it could have been. Thank you for the quick service
8. september 2026
Svar fra GuideOne Insurance
David,
Thank you for your thoughtful review. We're glad our team and your local agent were able to respond promptly and help ease the challenges that come with filing a claim. We appreciate your kind words and the opportunity to assist you.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Pastor Paul,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience. Our review of the claim found that an independent adjuster inspected the reported loss, weather data was reviewed, and the available information was evaluated as part of the investigation. The inspection found no damage to the building from the fallen tree, no interior damage was reported, and no covered property damage was identified during the investigation. The claim decision was based on those findings, as well as the applicable policy provisions and deductible. We understand that claim outcomes may not always meet expectations and appreciate the opportunity to review and address your concerns.
Best Regards,
Jennifer Smarelli
Guide One made the claim process easy…
Guide One made the claim process easy to understand and helped us along the way.
8. september 2026
Svar fra GuideOne Insurance
Sheryl,
Thank you for your kind feedback. We're pleased to hear that our team helped make the claims process easy to understand and provided support every step of the way. We appreciate the opportunity to assist you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
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