We have been cleaning up after a hailstorm in 2025, a 100-year flood on July 4th, 2025, and another 100-year flood on July 16th, 2026. We are still affecting repairs started on our buildings and han... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ours was a complicated claim, but Guide One did an excellent job walking us through the process. The company did a very extensive review of damage and were prompt on getting us an intitial check. We d... Vis mer
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Greg Bryan has been on top of things making sure that we received all notices from Guide One. He went above and beyond our expectations when our insurance was being cancelled and helping us get new c... Vis mer
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This year was rough since we had some claims but having those issues open up our eyes on your company. The claims were not handled properly and it was just overall just a bad experience with that depa... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Kontaktopplysninger
1111 Ashworth Road, 50265, West Des Moines, USA
- (877) 448-4331
- guideone.com
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The representatives at all levels that…
The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They worked around my schedule when I was on Vacation/or too busy to talk.
Insurance can be cumbersome as there were two levels that I had deal with. They were prompt with the settlement when it was finalized.
7. august 2026
Svar fra GuideOne Insurance
Kayleen,
Thank you for your kind feedback. We're glad our team provided professional service, clear communication, and flexibility throughout the claims process. We appreciate your recognition of our efforts and are pleased that your claim was resolved promptly.
Best Regards,
Jennifer Smarelli
Prompt communication.Fair settlement.
7. august 2026
Svar fra GuideOne Insurance
Rick,
Thank you for your review. We're pleased that you found our communication responsive and the claim outcome fair. Your feedback means a great deal to our team.
Best Regards,
Jennifer Smarelli
Very clear communication with the…
Very clear communication with the insurance representative.
7. august 2026
Svar fra GuideOne Insurance
Alfonso,
Thank you for your positive feedback. We're glad to hear that you experienced clear and effective communication from your insurance representative. Providing guidance and keeping our customers informed throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Joseph,
Thank you for your kind words. We're grateful to have been able to assist during your time of need. Knowing that our team could provide the support and service you needed means a great deal to us. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The entire experience was seamless from…
The entire experience was seamless from filing the claim to working with the agent to completion. I am very satisfied.
7. august 2026
Svar fra GuideOne Insurance
Clarence,
Thank you for your positive feedback. We're delighted to hear that your experience was seamless from the initial claim filing through its resolution. Providing a smooth, efficient process and excellent service every step of the way is our goal, and we're grateful for the opportunity to assist you. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Steve,
Thank you for your feedback. We're pleased to hear that one payment arrived quickly and that your claim was resolved. We understand how frustrating it can be when a payment takes longer than expected to arrive, and we appreciate you bringing that to our attention. Thank you for sharing your experience and for giving us the opportunity to serve you.
Best Regards,
Jennifer Smarelli
This claim couldn’t have went more…
This claim couldn’t have went more smoothly. Best insurance and insurance adjuster have ever worked with. Kylee Felda text her role seriously.
7. august 2026
Svar fra GuideOne Insurance
Tara,
Thank you for your kind feedback. We're delighted to hear that your claim experience went so smoothly. We're especially pleased that Kylee Felda's dedication made such a positive impression. We'll be sure to share your recognition with her. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
After our approval the processor gave…
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress level just to know.
Bottomline, they made the process easy.
7. august 2026
Svar fra GuideOne Insurance
Gary,
Thank you for sharing your experience. We're pleased to hear that our team provided detailed guidance and support throughout the process. It's especially rewarding to know that the clear communication and flexibility helped make the experience less stressful and easier to navigate. We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
I was disappointed that the AC unit…
I was disappointed that the AC unit wasn’t covered; not even the payment for the tech that we had come out; especially after him taking time off from his real job.
7. august 2026
Svar fra GuideOne Insurance
Elisa,
Thank you for sharing your feedback. We understand your disappointment regarding the coverage decision for the AC unit and the cost associated with having a technician inspect it. We recognize the time and effort involved, especially when coordinating repairs and taking time away from other responsibilities. While we understand your frustration, the damage was determined to be the result of wear and tear, which is not a covered cause of loss under the policy. We appreciate the opportunity to review your claim and thank you for sharing your experience with us.
Best Regards,
Jennifer Smarelli
The burglaries continued over a three…
The burglaries continued over a three week period with no arrests. Evidence was taken and fingerprints by S.D. Police but no follow-up. The thieves constantly returned to the property and the damages continued to happen. Because the Insurance Company is threatening to discontinue coverage that the church has had for over 40 years. The church is attempting to locate the criminals and make do with what repairs they can. Insurance staff has tried to accommodate. But overall all the remolding work on the church is ruined from these incidents. Both interior and exterior.
7. august 2026
Svar fra GuideOne Insurance
Pastor Miller,
Thank you for taking the time to share your experience. We're sorry to hear about the repeated burglaries and the significant impact they had on your church community. We understand how difficult and frustrating it must have been to deal with ongoing damage while awaiting resolution.
We appreciate your recognition of our team's efforts to assist throughout the claims process, and we're glad to hear that our staff worked to accommodate your needs during a challenging situation. Thank you for your patience and for allowing us the opportunity to serve Kaighn Avenue Baptist Church. We remain hopeful that, if those responsible are identified and held accountable, the recovery process may help address some of the losses your church has experienced.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
John,
Thank you for your positive feedback. We're pleased to hear that you felt informed throughout the claims process. Keeping our customers updated and providing clear communication every step of the way is a priority for our team, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Douglas,
Thank you for your kind feedback. We're happy to hear that you found our team professional in all aspects of your experience. Delivering knowledgeable, responsive service is a commitment we take seriously, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great customer service!
7. august 2026
Svar fra GuideOne Insurance
Reggie,
Thank you for your kind words! We're delighted to hear that you received great customer service. Providing a positive, supportive experience for our customers is our top priority, and we appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Then length of time it took to inform2 weeks
Then length of time it took to inform us that the claim, which was only for the dome of the skylight, was denied. The reason for the denial was understandable, normal wear & tear, but I had to call you guys in order to get that status which I had to relay to our board of trustees, pastor and congregation. God bless you and thank you for your service to Kaighn Avenue Baptist Church
14. juli 2026
Svar fra GuideOne Insurance
Louis,
Thank you for your thoughtful feedback. While we're sorry for the delay in communicating the claim decision, we appreciate your understanding of the coverage determination. We're grateful to hear that our team was able to assist you throughout the process, and we value your comments regarding the importance of timely updates. Thank you for your kind words and for allowing us the opportunity to serve Kaighn Avenue Baptist Church.
Best Regards,
Jennifer Smarelli
GuideOne Representatives were extremely…
GuideOne Representatives were extremely thorough and helpful. Claims are processed appropriately and timely.
7. august 2026
Svar fra GuideOne Insurance
Jean,
Thank you for your positive feedback. We're pleased to hear that our representatives were thorough, helpful, and responsive throughout the claims process. Providing timely service and careful claim handling is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick responses and clear explanation…
Quick responses and clear explanation for coverages. When checks were due to us , paid promptly!
7. august 2026
Svar fra GuideOne Insurance
Paul,
Thank you for your positive feedback. We're pleased to hear that you received quick responses, clear explanations regarding your coverage, and prompt payment throughout the claims process. We appreciate the opportunity to serve you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Guide One was very informative and…
Guide One was very informative and timely with the response for the claim.
7. august 2026
Svar fra GuideOne Insurance
Donna,
Thank you for your feedback. We're glad to hear that you found our team informative and responsive throughout the claims process. Providing timely communication and support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Thank you for your efforts to resolve…
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim. Thank you!
7. august 2026
Svar fra GuideOne Insurance
Steve,
Thank you for your kind words and for trusting GuideOne to assist Rapid Robert’s, Inc. We're pleased to hear that our team remained focused on addressing your concerns and helping bring your claim to a timely resolution. We appreciate the opportunity to serve you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
Staff were helpful
Staff were helpful - email contact was great. Guideone is a great company.
7. august 2026
Svar fra GuideOne Insurance
Cindy,
Thank you for your kind words. We're happy to hear that our team was helpful and that email communication made the process easy and convenient. Your confidence in GuideOne means a great deal to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne reps were all easy to work…
GuideOne reps were all easy to work with as was the suggested contractor
7. august 2026
Svar fra GuideOne Insurance
Steve,
Thank you for your feedback. We're glad to hear that our team and the recommended contractor were easy to work with. We appreciate the opportunity to assist you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
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