FonePaw Anmeldelser 

257
TrustScore 4 av 5

3,8

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Se hva andre synes

Vurdert til 5 av 5 stjerner

FonePaw Screen Recorder is an excellent software with a clean and simple interface, making it very user-friendly. It can export high-quality files in various formats and is highly recommended.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Bonjour, Je tiens à vous remercier pour votre intervention à la récupération de la clef datant de plusieurs années.Non seulement vos produits sont de grande qualité mais le service de tous le... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I accidentally nuked a bunch of important photos and was panicking. I tried a few other things, but FonePaw actually managed to find them. The interface is straightforward enough that even I didn’t m... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Betrüger!! Fraudster Software funktioniert nicht, habe noch gleichen Tag storniert / widerrufen! FonePaw verweigert die Rückzahlung! Ich musste PayPal einschalten, um das Geld zurückzuzieh... Vis mer

Informasjon om virksomheten

  1. Programvareselskap
  2. Programvareforhandler

Skrevet av virksomheten

FonePaw is all about experience, efficiency, and quality. Founded in 2014, we are now a leading software company specializing in data recovery, data transfer, data backup, system repair and multimedia tools, helping more than 8,000,000 global users untangle complex issues that always emerge during their digital evolution journey. Our passion for customer experience is what motivates us, and we are satisfied with what we do and proud to integrate into an organization that respects customers. Our excellent editors coming from all over the world gather here. They commit themselves to providing users with effective & simple solutions to mobile tasks with talents & experience. Continuous delving and absorbing digital information, they are exploring the road towards the first-tired experts in mobile & desktop solutions. No matter you are suffering from iOS data loss due to accidental deletion, system crash, jailbreaking, or more, FonePaw is powerful enough to handle the situation. To guarantee a higher recovery rate, FonePaw offers 3 different recovery modes, so that you can recover data directly from iPhone or from backups as you need. Broad compatibility in both devices and versions. FonePaw supports recovery for iPhone, iPad, iPod Touch and always keeps pace with the newest update.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

257 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,8

Alle anmeldelser

(257)

24 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

cant restore to device not working for…

cant restore to device not working for unregistered users be aware!

17. mai 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Our software provide the trial version for the user to try, so the trial version can't restore the data.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

Honestly

Honestly, these people take advantage of these reviews, having to spy says a lot about someone. Some people need their privacy, emotional abuse

30. april 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I downloaded this app

I downloaded this app, and it forced me to purchase it. The whole transfer for the free thing is a scam. They only allow a very short amount of data to get transferred for free. Even after I paid, it kept giving me errors. They only have emails for customer service. They answered after 4 days and had me go through a lot of hoops. They still can't fix the issue and refuse to refund me even though it's been a month of going back and forth with them (usually waiting 4 days to a week for a response)... I called Apple customer service and they were able to help me immediately with my data transfer for FREE. I would never recommend them to anyone.

25. april 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

Software not as good as others, and tech support is very poor.

This software is not as good as other less expensive programs, and what is really poor is the slow, painful, and poor technical support. It's only by e-mail and it can take days to weeks to get a response. Often the response is wrong or not relevant, as if they never read the problem.

26. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

When transferring files between…

When transferring files between computer and Iphone it changes the title of the file and even transfers other files into other folders at the same time without permission. Totally frustrating! Customer support is useless. Find another app. This one is garbage.

Thanks for the reply Lucy, but I have asked customer service twice and both times you stated to take photo which is irrelevant and cannot capture the problem. Then you ignored me. It is an obvious problem with your system.

25. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

SCAM!!

SCAM!!! The data recovery software for deleted text msgs does not work. I READ THE WEBSITE AND followed instructions and youtube videos. No deleted text msgs were recovered. This company is a scam. I emailed requesting a callback and no one called me. I emailed numerous times and now requesting a refund via email an "Emily Watson" stated additional software was needed which was not advertised. I read the website advertisement, Android data recovery website and it said 30-day money-back guarantee. It did not say anything about no refunds if it does not work nor additional software will be needed. The website guaranteed it would work easy, prior to purchasing and I made sure I had all the necessary information. This program doesn't work, support is not helpful. I do not recommend.

21. februar 2020
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Svar fra FonePaw

Dear Christie,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw. I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case. I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Regards,

Vurdert til 1 av 5 stjerner

Mit der Kaufversion werden sie Ihr blaues Wunder erleben !

Mit der Testversion werden die gelöschten Dateien angezeigt. In der Kaufversion gescannt und angeblich wiederhergestellt. Sieht man im Detail den Inhalt an - nur Müll. Absolut kein Zusammenhang zwischen dem was ist und dem was sein sollte. Nicht einmal annähernd !
Beste Grüße an die Entwickler die schon zuvor wußten was sie entwickeln.
MfG
PM

7. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear PM,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to our German support email: support@fonepaw.de , so that they can help you follow the case.

I hope that we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Useless

Although it says it can repair the black screen of death, it’s useless. The day after I purchased I requested a refund and received the following which made me laugh because it promoted it could fix the black screen...

“Emily (FonePaw)
Jan 14, 10:23 CST

Hi Donna,

Thank you for your information.

This is not our software issue, this is related to your phone black screen issue, you can fix it, then you can use our software. Please read our refund policy”

28. januar 2020
Anmeldelse skrevet uten oppfordring
Logoen til FonePaw

Svar fra FonePaw

Hi Donna,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Absolute verarsche Bot E-Mail System antworten

Hallo, mir reicht es die Software taugt nichts.
Widerrufsbelehrung werden ignoriert.Ein Widerruf genauso.Entweder kommen immer wider die selben E-Mails.Als Antwort das man ein Screenshot schicken soll.Oder das Sie in Urlaub sind.Nach den Urlaub eine Antwort bekommt.Emails kommen Nachts rein schicken Sie uns ein Screenshot.Was soll der mißt?!Wenn ich widerrufe vor Ablauf von 14 tagen.Dann erwarte ich das dass bearbeitet wird.Und per PayPal zurück überwiesen wird.Löschung meiner daten, der Lizenz.Alles wird ignoriert.Ich überlege ob ich eine Anzeige gegen die Firma mache.Und Mein Anwalt einschalten.

27. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Andre,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to our German support email: support@fonepaw.de , so that they can help you follow the case.

I hope that we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Don't waste your money!

During the free trial it will reccomend a DeepScan to remover more data. You must purchase the full product to do this. DeepScan only works on a rooted phone! This is not made clear before purchasing! If you don't want to or can root your phinenyou just tossed money away. There refund policy dosen't cover any issues other than duplicate purchases. Find a different company to buy from.

25. januar 2020
Anmeldelse skrevet uten oppfordring
Logoen til FonePaw

Svar fra FonePaw

Dear BWright,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

BUYER BEWARE!

BUYER BEWARE!

FonePaw does not honor their 30-day money back guarantee!

Their deep scan in their data recover service does not work seamlessly and crashes mid-way through recovery. I requested a refund for a technical issue and they have denied the valid request.

FonePaw's customer service is atrocious. I would highly advise seeking out a more trustworthy software provider!

17. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Landon,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 4 av 5 stjerner

Screen Recorder helps!

Well, I bought the Screen Recorder for i7- Windows 10.
I read the tutorials on their website and followed the instructions. I used it to record the videos that plays on my PC and it records the voice and pictures so clear.

14. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Absolute waste of money for a "product" from a fraudulent company

I purchased FonePaw Backup&Restore with the intention to transfer the complete LINE chat history to my new iPhone including pictures. However, only backup actually works, the restore function is restricted to contacts and notes. This renders the product useless, it is nothing more than iTunes with a price tag, as another reviewer wrote. FonePaw's product pages are not explaining this severe restriction, obviously not as a matter of negligence but rather in fraudulent intent. Of course the company refuses to reimburse the purchase amount.

Boy, had I just come across this review page before! Eventually, I purchased Dr.Fone WhatsApp Transfer, which did exactly what I wanted.

12. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Chayo,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Good software, but terrible service!!

Like many people I bought the wrong product as they don't have a proper product description and of course there is no refund. They are not exactly fast to respond and I had to send an email just to remind them to respond. I had a broken phone screen and was able to connect phone to the FonePaw software. I just needed the right product to transfer files to my laptop, but even after sending the screenshots explaining the situation I get told that maybe I need to have my screen repaired first. If I have my screen repaired, I wouldn't need the software!! I was considering to buy the right product, but because of bad replies and the reviews on here I won't be doing that now.

9. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Harpal,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. I have checked your email records. According to your order record, you purchased the FonePaw Android Data Backup & Restore (Windows). This software doesn't support the broken screen to use. As we all knonw that the touch screen is important for accessing the phone data. As youm mentioned that your screen was broken, how can you click the "Allow" to get the permission to let the software access the phone data.

For your case, maybe Emily just suggest you fix the phone screen firstly, then you can use our software to connect with the phone.

Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Achtung Betrüger

Absoluter Müll. Die Software funktioniert überhaupt nicht. Dann will man den Kauf Widerrufen und die fragen ständig nach einen Screenshot. Was hat das damit zu tun. Die wollen Sie weigern mit die Bestellung zu Widerrufen. Werde Anzeige erstatten. Finger weg von der Firma

16. desember 2019
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to our German email: support@fonepaw.de . So that they will follow your case.

I hope they can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

I would give this product -5 stars

I would give this product -5 stars. Absolute RIP OFF. I followed all of the prompts and did everything exactly the way the program said-still no success. I inquire to get a refund and they argue with me about what I have done and claim that I can't use specific apps and programs to root my phone, when in fact- their website states this. They didn't advertise that you may have to download additional programs to root your phone. I tried the trial version to retrieve deleted pictures but the trial claimed I couldn't receive pictures until buying the full product.
I picked this software because they claimed they could root your phone with their own software. I am still in the process for trying getting my 68 bucks back. Worst company ever. Worst customer service experience ever. Will never recommend.

5. desember 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. About the Android phone recover the lost data, the Android phone need to be rooted. Since the Android version is advanced now, so maybe the built-in rooting tool can't root the advanced Android version, so we will ask the user for the detailed phone model to help them find the rooting tutorials. Would you mind to email the case details to my email: lucy@fonepaw.com , so that I can help you follow the case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 4 av 5 stjerner

it helps

I purchased the iPhone Data Recovery this week. I used it to scan my phone, from which my little girl accidentally deleted like 200 photos. This fonepaw program gets three modes for us users to find the lost files, including scan phone directly with no backup or extract files from iTunes/iCloud backup. I HAVE NO BACKUP COPY so I use the first mode to scan. It finally helped to recover most of the lost pics and there was 4 or 5 photos could not be found. They said that those files may be overwritten. Anyway, that's fine and I am totally satisfied with that. The only one thing not good enough is that the order info takes so long to arrive and I’ve waited for like 18 or 19 hours…

28. november 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Nicht zu gebrauchen.....Gratis…

Nicht zu gebrauchen.....Gratis Programme sind ja um Welten besser.
Schade das ich für ein solches Programm Geld ausgegeben habe.
Auch keine Rückmeldung auf meine Anfrage ( Total enttäuschend )

22. november 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to our German email: support@fonepaw.de . So that they will follow your case.

I hope they can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Absolute scam! Doesn't work at all!!!

Absolute scam! It doesn't work at all! Don't waste your money!!! I wish I read these reviews before I spent money.....

29. oktober 2019
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Logoen til FonePaw

Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com . So that I will follow your case.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Absolute scam

Absolute scam. I downloaded their screen recording software to use in a very important, one-off meeting. I started the recording and when I ended the recording, it asked me to pay for the full recording. I was of course frustrated because they did not mention it anywhere before. I had to pay and I did but only to find out that it didn't save the recording. Customer service now says they cannot refund. This is an absolute scam at its best!

18. oktober 2019
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. The trial version is free to record 3 mins videos. If you want to record full version, you need to purchase the software. Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

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