FonePaw Anmeldelser 

257
TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

FonePaw Screen Recorder is an excellent software with a clean and simple interface, making it very user-friendly. It can export high-quality files in various formats and is highly recommended.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Bonjour, Je tiens à vous remercier pour votre intervention à la récupération de la clef datant de plusieurs années.Non seulement vos produits sont de grande qualité mais le service de tous le... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I accidentally nuked a bunch of important photos and was panicking. I tried a few other things, but FonePaw actually managed to find them. The interface is straightforward enough that even I didn’t m... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Betrüger!! Fraudster Software funktioniert nicht, habe noch gleichen Tag storniert / widerrufen! FonePaw verweigert die Rückzahlung! Ich musste PayPal einschalten, um das Geld zurückzuzieh... Vis mer

Informasjon om virksomheten

  1. Programvareselskap
  2. Programvareforhandler

Skrevet av virksomheten

FonePaw is all about experience, efficiency, and quality. Founded in 2014, we are now a leading software company specializing in data recovery, data transfer, data backup, system repair and multimedia tools, helping more than 8,000,000 global users untangle complex issues that always emerge during their digital evolution journey. Our passion for customer experience is what motivates us, and we are satisfied with what we do and proud to integrate into an organization that respects customers. Our excellent editors coming from all over the world gather here. They commit themselves to providing users with effective & simple solutions to mobile tasks with talents & experience. Continuous delving and absorbing digital information, they are exploring the road towards the first-tired experts in mobile & desktop solutions. No matter you are suffering from iOS data loss due to accidental deletion, system crash, jailbreaking, or more, FonePaw is powerful enough to handle the situation. To guarantee a higher recovery rate, FonePaw offers 3 different recovery modes, so that you can recover data directly from iPhone or from backups as you need. Broad compatibility in both devices and versions. FonePaw supports recovery for iPhone, iPad, iPod Touch and always keeps pace with the newest update.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

257 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,8

Alle anmeldelser

(257)

24 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Wow, love this app!!

Wow, glad I didn't read reviews or I probably wouldn't have purchased. I LOVE FonePaw. I was having a nightmare of a time trying to download my iPhone photos to my PC with iTunes. It took me hours and hours as the the connection kept quitting when downloading movies and synch time so slow. I tried all the fixes on line, no luck. I downloaded FonePaw and it worked perfectly and so fast!! So intuitive and easy! Thank goodness I found this app! Works for downloading iPhone photos to PC really well!! Yay!

8. oktober 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Like so many other people I wish I had…

Like so many other people I wish I had read these reviews or used paypal to pay for this software. I could not get the software to work and when I asked for a refund they said that I did not read where my phone was not one that was supported and they would not refund my money. No where on the website did I see this information just pressure to buy the software.....after purchasing the software I saw my phone was not on their list because you have to put the information in.
My issue is this is a FREE TRIAL....so what difference does it make WHY I want a refund.
DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!

27. september 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. The trial version is free to try some software functions. Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Absolute scam

Absolute scam. No response from support and product doesn't work. I paid $50 to recover lost data and it tries to root your phone. Still won't work.

DO NOT WASTE YOUR MONEY

18. september 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. As for the Android phone recover the lost data, the Android phone need to be rooted. Have you rooted the phone successfully?

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Products don't work, and they know it!

I purchased the Screen Recorder from this company after ensuring that my computer met the tech specs, only to have it refuse to work. I've been in contact with customer support for well over a month now, I've been fully co-operative with their requests for log files and error information, still no solution has been found, but all requests to have my money back have been refused as it's "clearly my computer with the problem". Given that my computer is up to date with the latest drivers and hardware, I find this very hard to believe. Instead of a refund, I've been offered a copy of any of their other software - a totally redundant offer if it's my computer that's incompatible, or rather, they know the Screen Recorder programme doesn't work and would prefer for me to use another programme that does work in the hopes that it'll placate me and get me to go away.
I'm not often moved to write a review but in this instance, I feel it necessary to warn others NOT TO USE THIS COMPANY. If you're one of the unlucky many to have a software fault, you'll be subjected to the same lengthy rigmarole that I've had to deal with. And don't expect them to stand by their refund policy, as I briefed myself on it prior to purchase and have since found out that even if you're within the parameters for refund, they'll start to make up extra stipulations to relieve themselves of the duty to give you your money back. They'll also start becoming erratic with messages, even going so far as to allege they sent emails that never got to you, to push you out of the 30 day window or perhaps frustrate you enough to give up entirely.
Terrible company, awful customer service, absolutely avoid like the plague.

17. september 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Please never puchace any products from…

Please never puchace any products from this company. it is a scam

11. september 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

I wish I had read these reviews before…

I wish I had read these reviews before before downloading this app! I accidentally deleted pictures off my phone and tried to retrieve them with this app. I paid for the download and, in the instructions, it says it is not recommended to "root" if you have a Verizon or AT&T phone. The only way to retrieve deleted pictures is 1. The phone needs to be rooted and 2:lost data hasn't been overwritten by new content. Well, since they do not recommend rooting on a Verizon phone, which I have,I sent an email asking for a refund. I figure if the app developers themselves don't recommend it then they must know what they are talking about. This all transpired on Aug 12th and I am still trying to get a refund. I have been going back and forth with them. First they explained about the root system which I responded to that they themselves recommended not to do on a Verizon phone. Then they asked for the model of my phone to prove it was a verizon phone, which I did. Then i got an email that gave me a link to a site that would help me root the phone. That tutorial was sent 8/26, fourteen days after I sent the original email stating I couldn't use their app. The data had been overwritten by new content by 8/26 because they basically advised I couldn't use their app. I again asked for a refund to which I get a reply saying they offer a free trial and there I would have seen that the rooting step was needed. I wanted my pictures and chose to believe they could supply an app that would help me so I just bought it outright. STAY AWAY, especially if you are a Verizon or AT&T phone user.

3. september 2019
Anmeldelse skrevet uten oppfordring
Logoen til FonePaw

Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. About our software, we provide the trial version for the user to try. If you have tried the trial version, you will know that software need to root phone to reocver the lost data.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Lucy

Vurdert til 1 av 5 stjerner

Software that will regret

I hope that consumers can read the reviews here before purchasing the software of this company.
If your phone is broken, you can first look for free software or original repair software.
The software of this company is very expensive and there is still a lot of possibility that it cannot be repaired. My experience bought very expensive software can not be used, request a refund, the company's customer service Miss Emily will continue to grieve customers for various reasons, blaming the customer's problems and mobile phone manufacturers' problems, is not a problem with Fonepaw. So I don't understand the value of this company's paid software?
I debated it for a long time before getting a partial refund, not the full amount. And did not fix my phone.
If you really want to try the software of this company, please use PayPal's payment mechanism to get a full refund. Before using the software of this company, consumers must first understand how to protect themselves, otherwise consumers will The information is asymmetrical, and there is money loss, and the mobile phone cannot be repaired.
---------------------------------------------------------------------------------------
In addition, the authenticity of FonePaw. Can be discussed by the following items
Their previous page shows that Chief Editor's Emily Watson and Customer's Bella, the photo is exactly the same, using the search engine to search, you will find this image has more explanation. In addition, they have now changed a new photo for Emily Watson. As long as they search by search engine, they will see more than one explanation. Many photos of this company have another possibility. And consumers can't upload their own photos on the message board. Where do the photos come from?
Evidence screenshots can be referenced on sitejabber website, fonepaw page

28. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til FonePaw

Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

I just downloaded FonePaw mac cleaner

I just downloaded FonePaw mac cleaner, to delete old files and restore disk space and the activation key they sent me doesn't even activate the product so I can't even use it. What a scam!

26. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til FonePaw

Svar fra FonePaw

Hi,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I have checked our email records. We are so sorry that the email didn't include the registration code. But she has replied your email and resent the order information email to you.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

Totaler Betrug

Totaler Betrug, funktioniert überhaupt nicht. Statt dessen werden andere Programme am PC installiert. Support haha da antwortet um 3:00 h morgens ein Computer und der will ewig Screenshots haben.
Bin am Überlegen diesen Verein zu Verklagen. NICHT KAUFEN UND NICHT INSTALLIEREN

25. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Sehr geehrter Kunde,

Vielen Dank für Ihren Einkauf bei FonePaw. Mein Name ist Vito und ich bin der Mitglieder von FonePaw.

Es tut mir so leid, Ihren Fall zu hören.

Würde es Ihnen etwas ausmachen, die Falldetails per E-Mail an meine E-Mail-Adresse zu senden: support@fonepaw.de.

Ich hoffe, wir können gut miteinander kommunizieren und Ihnen helfen, das Problem in einer beträchtlichen Lösung zu lösen.

Wir erwarten Ihre schnelle Rückmeldung.

Mit bestem Gruß,

Vito Kleiner.

Vurdert til 1 av 5 stjerner

DO NOT BUY - THIS PRODUCT DOES NOT WORK

This product does not work- they say there is a delete duplicates and merge function which did not work and then after 100 try's it decided to go through the process and then after checking found that the duplicates were still there..i.e. does not work

Do not waste your time or money on this product- they should be ashamed of themselves for trying to scam us

22. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

If I could give no stars I would

**UPDATE**
Lucky for me I used PayPal for my payment to this rotten company, PayPal gave me a refund, my guess is they were unsuccessful getting answers from them. It was a good thing I had a copy of an email requesting a refund from the company with no response. Thank you PayPal, you rock!
*************************************************************************************
(FonePaw)This company sucks!

If I could give no stars I would! I have not had any success with this product and asked for a refund, unfortunately no one answers an email. I am furious that I had to spend $53 and get nothing in return, the product does not work and I want a refund! Next step is the better business bureau and the attorney general, don’t waste your money!

19. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til FonePaw

Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

This is a scam

This is a scam . They say money back guarantee and when their product fails you they won't respond to any emails.

5. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: lucy@fonepaw.com .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 1 av 5 stjerner

Fotos in einer schlechten Qualität

Fotos in einer schlechten Qualität, Antworten auf Emails nur um 3 Uhr nachts! Antwortet auch nicht richtig auf meine Fragen, schreibt drumherum.... nie wieder

2. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case.

Would you mind to email the case details to my email: support@foenpaw.de .

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Vurdert til 4 av 5 stjerner

Easy and helpful, that's FonePaw DoTrans

I just switched from iOS to Android recently, and I was wonder how to get my iTunes music on my Samsung, at this time, FonePaw DoTrans helps immediately. I had moved my iTunes music to my Samsung, and I can play my favorite songs now! Highly recommend it!

22. juli 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so glad that you love our software!

Thanks,

Vurdert til 1 av 5 stjerner

P.o.s

P.o.s. company. I clearly read where it supported the newer phones and once I paid it doesnt.. now that I've asked for my money back, they won't respond. This company is nothing but scammers! Beware

16. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Highly recommend FonePaw iOS System…

Highly recommend FonePaw iOS System Recovery. My iPhone was stuck and failed to start up, but I had problem restoring my phone with iTunes. Thanks to iOS System Recovery, I restored my iPhone and got my data back. This software is not difficult to use. It makes phone recovering so simple! Really helpful.

16. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I purchased the product and was unable…

I purchased the product and was unable to use it due to my phone type not being supported. I requested a refund and was denied. The person I spoke with claimed the phone types that are supported are clearly listed on the website... well not clear enough for me!! I looked all over that sight to make sure I wasnt wasting my money as a single mom with low income.... if this is your integrity level.. shame on you!! I will be TELLI NG EVERYONE not to use this! I have a big following on social media and I'll make sure they all are aware of the customer service and dishonesty here!

5. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Not honest. Not transparent. Yes, that’s FonePaw

Perhaps FonePaw can learn how great companies treat customers from clues in this story. It’s June 2019 and one of my dearest friends is at the end of his life’s journey. For 3+ years my friend has lived with brain cancer - glioblastoma - the same type of cancer Sen. John McCain had. My friend lives his life and is facing death with dignity and grace. During his relatively short life, he has always treated people with respect, no matter their circumstance. His honesty for and transparency with his family and thousands of friends will endure long beyond his days on this earth. I am blessed to be on a core team of friends and family caring for him and raising $ for his medical bills and for his two teenage son’s college education. Recently, I purchased FonePaw to retrieve data and family photos from my dying friend’s Google phone. I purchased the product with the assurance that I was under a real 30-day trial. After multiple attempts (and help from tech support) I was unable to register the product for use. In fact, without registering, I never used the product. I kindly wrote and requested a refund. I thought that FonePaw’s 30 day trial meant just that - a 30 day trial. My request for a refund was denied. It is evident FonePaw does NOT value basic customer service. They refused to issue me a refund for a product I never used once. Maybe FonePaw can learn something from my dying friend. Look above at how I described my friend with brain cancer. Do not buy anything from FonePaw! It is a company that is not honest nor transparent (FonePaw promotes a 30-day trial while fully intending to stick it to you), especially if the product was never used.

28. juni 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have accidently deleted all my…

I have accidently deleted all my pictures (2013-2019) from my Samsung smartphone last saturday.
I have recovered all of them ☺ and many other deleted files, by using FonePaw. I am very satisfied with this software that's why I give 5 stars 👍👍

21. juni 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Total waste of money

Total waste of money. The product info states it will unlock an iPad password, and it didn’t. Customer support non existent. Total rip off.

18. juni 2019
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

Dear Customer,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

Would you mind to email the case details to my email: lucy@fonepaw.com . I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

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