Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Founded in 2019, Passvers focuses on providing high-quality password unlocking and system repairing products and services. We offer professional and reliable tools to get rid of iOS passcodes, iOS system problems, and more. As a customer-oriented company, by far, we have solved tech problems for 5.9 million users worldwide.
3651 Northwest Boulevard, 07662, Rochelle Park, USA
2,8
17 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
一ヶ月のつもりで購入しました
翌月も請求されてしまった
連絡しても返答無しどうすればいいのか
Svar fra Passvers
この度はご不便をおかけし、誠に申し訳ございません。
ご購入前にご案内しております通り、製品は定期購読制となっております。解約手続きが行われない場合、自動的に更新される仕組みです。
万が一、意図せず自動更新による請求が発生した場合には、確認が取れ次第すぐに返金対応をいたしますのでご安心ください。
iOSのシステムトラブルで困っていましたが、Passversのツールであっという間に解決しました。多くのユーザーに選ばれている理由がよくわかります。安全性も高く、安心して利用できるサービスです。
Svar fra Passvers
ご利用者様
この度はご体験をお聞かせいただき、誠にありがとうございます。この情報はカスタマーサービスチームに共有し、大変励みにさせていただきます。当社はユーザーエクスペリエンスを重視しており、今後も製品の改善とより良いサービスの提供に尽力してまいります。
何卒宜しくお願い申し上げます。
買錯版本可以免費更換 但是我買錯要求退款卻要我重買新的版本才能退款。然後重買後說我超過30日無法退款
Svar fra Passvers
非常抱歉給您帶來不便。我們理解您的心情，也感謝您提出的意見。
根據退款政策，只有在購買正確的產品後，才可申請因誤購而產生的退款。此做法旨在維護商戶的正當權益，避免部分用戶進行不合理的無理由退款。
另外，每位用戶在符合退款政策的合理規定下，皆可申請退款。請您回覆我們所發出的資訊請求，我們會根據您的相關資訊，盡快聯繫相關部門處理您的需求。
Passversを使ってiPhoneのパスコードを解除しました。操作も簡単で、迷うことなく安全に問題を解決できました。サポートも丁寧で、初めてでも安心して使えます。
Svar fra Passvers
ご利用者様
この度はご体験をお聞かせいただき、誠にありがとうございます。この情報はカスタマーサービスチームに共有し、大変励みにさせていただきます。当社はユーザーエクスペリエンスを重視しており、今後も製品の改善とより良いサービスの提供に尽力してまいります。
何卒宜しくお願い申し上げます。
they dont inform you that the bypass will delete you data until you pay them
Svar fra Passvers
We sincerely apologize for the inconvenience caused.
According to the official usage policy, the Passvers support team will never modify any customer order information after the purchase is completed.
Please contact us via email, and we will check your order status and handle your request promptly.
They got back to me very fast and I’m waiting on the cancellation.
Svar fra Passvers
Hello，
Thank you for sharing your experience, and we are very happy to hear the news. We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
59万人以上が利用しているだけあって、システムトラブルの解決が迅速で安心感があります。技術サポートも丁寧でした。
Svar fra Passvers
ご利用者様
この度はご体験をお聞かせいただき、誠にありがとうございます。この情報はカスタマーサービスチームに共有し、大変励みにさせていただきます。当社はユーザーエクスペリエンスを重視しており、今後も製品の改善とより良いサービスの提供に尽力してまいります。
何卒宜しくお願い申し上げます。
1か月のライセンス契約したつもりですが、2回購入になってしまいまいた。
当然、来月したら2回分の更新となりました。
サポートに問い合わせてもvarid mailとなり送信出来ません。
直接メールしても返信が来ません。
対応がとても悪いと思います。
Svar fra Passvers
この度はご不快な思いをさせてしまい、誠に申し訳ございません。
ご利用状況を確認し、重複購入やご請求の件について速やかに対応させていただきたく存じます。お手数ですが、確認のためにご登録のメールアドレスをご提供いただけますでしょうか？
サポートチームが責任を持って対応いたしますので、どうかご安心ください。
何卒よろしくお願いいたします。
Product: iphone unlocker. I used this product to unlock my locked ipad. It worked. When I tried to cancel my subscription they refused to cancel my subscription. Its been 3 months and they still refuse. Customer service asks for information and I continue to provide it, and they continue to refuse to cancel my subscription. Their customer service is the worst.
Svar fra Passvers
We are sorry that this happened.
Regarding the automatic subscription service, you can cancel the service at any time by contacting the customer service department.
Could you please provide your email address? We will contact the customer service department to confirm.
Ich habe Passvers iOS in der Hoffnung verwendet, mein IPhone X wiederherzustellen, da es in der Beschreibung vielversprechend klang. Leider hat die versprochene Wiederherstellung nicht funktioniert. Trotz mehrerer Versuche konnte ich meine Daten nicht zurückgewinnen.
Zusätzlich war der Kundenservice eine große Enttäuschung. Ich habe mehrmals versucht, Unterstützung zu erhalten, aber es gab keine Reaktion auf meine Anfragen. Es fühlt sich frustrierend an, wenn man auf ein Produkt setzt, das nicht hält, was es verspricht, und der Support nicht erreichbar ist.
Insgesamt kann ich vor Passvers iOS nur warnen, denn das Geld seht ihr nie wieder, auch nicht über PayPal Käuferschutz.
Svar fra Passvers
Hallo Artur Balles,
Wir bedauern deeply, dass Sie mit Passvers iOS und unserem Kundenservice unzufrieden sind. Die fehlende Funktionsfähigkeit bei der Wiederherstellung Ihrer Daten und die mangelnde Reaktion auf Ihre Anfragen sind nicht das, was wir von uns erwarten.
Wir haben Ihr Feedback empfangen und werden es intern untersuchen, um herauszufinden, was schief gegangen ist. Unsere technischen Experten werden die Wiederherstellungsprobleme prüfen, und das Kundenservice - Team wird die Kommunikationslücken verbessern.
Wir möchten Ihnen gerne einen vollständigen Erstattungsantrag anbieten, um etwas von dem zu wiedergutmachen, was Sie erlebt haben. Bitte kontaktieren Sie uns unter [support@passvers.com
], damit wir das so schnell wie möglich regeln können.
Vielen Dank, dass Sie uns Ihre Bedenken mitteilen. Wir hoffen, dass wir in Zukunft die Chance bekommen, Ihnen eine bessere Erfahrung zu bieten.
Mit freundlichen Grüßen,
Passvers
Received an Ipad that was authenticated locked and no way to communicate with original buyer to release the lock. Tried using this program to see if it can bypass it. It can't. Tried many times unsuccessfully. Reached out to passvers to see if I could get a refund since the program was useless and was unable to do anything for me. Exchanged couple of email initially and then they ignored me after several weeks of no follow up.
I do not recommend this program at all. As your device has to be in a certain condition for the program to work also customer service is terrible. If they can't or won't issue a refund on request, then at least send an email saying they won't but I got nothing.
Svar fra Passvers
Hello Matthew Chau,
I'm very sorry to hear about your encounter.
First of all, we have recently upgraded our software to the latest version and fixed some known issues. We want you to make sure you are using the latest version of the software.
Secondly, we generally respond to every user's email within 24 hours, so please make sure your email is sent. We can't find your email by your name at the moment. Please reply to the message we are seeking from you on TrustPilot and we will proactively get in touch with you via your email.
We apologize for the inconvenience.
Warm regards,
Passvers
This software provides many useful features that provide simple to use tools, to repair and troubleshoot a variety of apple devices. At an already affordable price, it also includes an added discount on certain license packages. It’s an easy installation that allows you to use the software for free with certain limitations. After you decide what package is best suited for your use and needs, simply pay with a credit card and they will send you the information you need to continue using all of its powerful features. This can save you hundreds of dollars in repairs when seeking service from other sources. I recommend it for everyone who has to deal with problematic phone issues that have to do with iOS. Don’t give it a second thought and pick the lifetime usage package. You can’t go wrong!
Svar fra Passvers
Hello，
Thank you for sharing your experience, and we are very happy to hear the news. We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Requires the iphone to be jailbroken.
Would not refund money when iPhone could not be jailbroken.
------------------------------------
Their response below is a lie.
I have been trading emails with their service for 2 weeks in an attempt to get a refund.
The software itself says "YOU have to JailBreak the phone - with 3rd party software" this is NOT made clear when the software is purchased.
Apparently the iPhone 4s does not have software available to JailBreak it, so I cannot use their software.
I have 2 weeks of emails back and forth where they blame me for not reading every page of their website - where - deep down (in various pages) they say "*You have to JailBreak - We Don't*."
I attempted to get resolution for 2 weeks before posting this.
***************************************************
One example below:
Begin forwarded message:
From: K
Subject: Re: Software doesn't work.
Date: August 26, 2024 at 10:20:25 AM EDT
To: sup****@fonepaw.com
I cannot get into the phone because of the activation lock.
I bought your software to get past activation lock.
Your software doesn’t works without a jailbreak.
I can’t jailbreak it because there is apparently no software available to jailbreak an iPhone 4s.
Therefore I cannot give you the information you request.
The only solution would be to be able to Jailbreak the iPhone 4S in order to use your software.
_____________________
K
---
On Aug 25, 2024, at 3:40 AM, su*****@fonepaw.com wrote:
Hello,
As we have clearly stated on the web that the software requires the user's phone to be jailbroken in order to be used, considering that the current jailbreak tool only supports ios14.5 and cannot support higher ios systems. Are you willing to accept a 50% refund? If so, we will help you to apply to your supervisor.
Sincerely,
Fonepaw Support
Svar fra Passvers
Hello Kyle,
We are unable to locate your order information at this time, so please respond to the information we are seeking from you at TrustPilot.
Also, our software recognizes most phone models and automatically jailbreaks them, can you please tell us your phone model?
We look forward to hearing from you.
Warm regards,
Passvers
Non sono capace di rimuovere il blocco iCloud.per la mia esperienza ho pagato per un anno.mandano un numero licenza software ma non funziona . assenza di assistenza nessun risposta con email ... supporto...forse truffa...
Ordine num :941693996
Svar fra Passvers
Hello Omar,
We are very sorry to hear about your experience.
If you have any problems with the software, you can contact our Support Team and we will give you professional answers.
We will endeavor to contact you by email.
Warm regards,
Passvers
Svar fra Passvers
Hello，
Thank you for sharing your experience, and we are very happy to hear the news. We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Good up for skiping the iphone password and icloud page but not with sim signal
Svar fra Passvers
Hello，
Thank you for sharing your experience, and we are very happy to hear the news. We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
一ヶ月プランを購入ましたが。彼らは私に二ヶ月分の料金を請求しました。こちらのミスが原因かもしれないが、解約しようと彼らのサポートチームに連絡しましたが、まだ返事がありません。
更新：彼は私に五月分の金額を払い戻しをしてくれた。
Svar fra Passvers
お客様
いつもお世話になっております。
更新日の約7日前に更新確認メールが送信されますので、自動更新をキャンセルする場合は、メールの内容を参照して解約手続きを自ら行いできます。
メールの量が多くて返事が遅くなって申し訳ありません。お客様からのメールにすでに返信しましたので、自動購読サービスを解約させていただきました。また、今月の自動更新限度額も返金させていただきましたので、少々お待ちください。
お手数をおかけしますが、申し訳ございません。
今後ともよろしくお願いいたします。
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