FibreNest Anmeldelser 

Dan and Ricky were absolutely amazing. Really friendly and polite and done a fantastic job! They explained everything very clearly and got my WiFi back up and running in no time. Thanks guys!!

Engineer phoned before arrival to confirm I was in and when he arrived explained what he was doing and why and confirmed if the issue continued I was to contact him directly after 2 to 3 days.

very friendly and helpful when calling for support

It's called teamwork.
Together we cracked it Sam.

Fibernest... LOL
Fibernest... a company originally started by persimmon homes.

Great! no new homes should be built without fiber internet you say.... while you are correct, be careful what you wish for.

This company put their "infrastructure" in with very little future planning, with the bare minimum and not meeting industry norms.

If you're "lucky" enough to be in a Persimmon home, you'll be lucky if Openreach or any other provider will connect to your property.

Fibernest previously would allow other ISP's to connect using their infrastructure, but their pricing was so uncompetitive, it wasn't worth their time. Also Persimmon would either refuse, or the management companies they employ would refuse to allow other service providers (Such as Virgin Media or Openreach) to put their cabling in to connect to their own networks.

So they have created a monopoly for themselves within the confines of the law.

Their infrastructure is a very early GPON network while all other providers are installing XGSPO, while to most people that will mean nothing, but to put it simply, their network will handle, at maximum, 2488mb/s download and 1244mb/s upload, split amongst however many homes are connected to that line at one time. Meanwhile, XGSPON will do 10gb/s download and 10gb/s upload, while it may not be needed now, in the next 10 years, 10gb speeds will be common and 1gb speeds will be considered "slow".

In Early 2025, OFNL bought out Fibernest and their network with the promise of "more choice", however, we're now in the 3rd quarter of 2026 and there shows no progress of OFNL/Fibernest allowing any of their customers to move.

I have no idea how they have their network setup, but my "Location" is always shown as Manchester when I am over 200 miles away... They also deploy a CGNAT, but I pay for a static IP so this shouldn't be an issue.

The "router" they supply is abysmal, I know ISP's usually supply low tier routers anyway, but this is TEMU level of bad, The home monitoring software is terrible, there's 1 ethernet port on the router and it has such bad WiFi connectivity, you're forced to buy extenders, a better router or "rent" the extenders from Fibernest.

Overall, I cannot wait to leave this company, I have been checking almost religiously for updates as to when OFNL will allow switching. Purely because I can get a better speed connection (Symmetrical gigabit), for £20 less a month than what Fibernest want for 900mb/s down!

All 3 of the people I've spoken to within Fibrenest really seemed to care, many thanks

Efficient and friendly great service

Luke and Jody (Jody’s first day) came to fit a new router and they were incredible and so helpful. They really took their time to show us how to use the app and were really friendly and patient.

There aren't other options in the area now (Exeter), otherwise I'd be moving.

Customer service has been responsive and helpful where possible. But the high price and frequent outages are not pleasing. I asked recopensation for all the days of the outages, but apparently they only do it if it happened 3 consecutive days, but 6 single days per month is okay..

Very good customer service and support from fibrenest

Fibrenest goes down all the time for hours at a time. It’s down yet again today and it makes working from home extremely difficult as they have a monopoly and there are no other proven site and haven’t been for the two years we have lived here. They really couldn’t care less when you get in touch with them and just give you a copy and paste response. Avoid them at all costs.

CONSTANT OUTAGES & EXPENSIVE!!!
I’m forced to use fibrenest having a persimmon home and have no other choice. I urge people not to go with fibrenest if you don’t need to. They are a greedy company that cannot keep a reliable service running. Shame on you fibrenest for enforcing a monopoly on my estate. I work from home and the disruption you cause me at my job is relentless. AVOID AVOID AVOID.

Very professional, great customer service. fast phone answer real human being not a automated . happy having FiberNest

Anna was great and helped me through the whole setup.
I have a brain injury so it good to have such support

Mike was brilliant, he was prompt to the time he set out with a courtesy call ahead. The problem was fixed within 30 minutes and I was left feeling very confident in the company and customer service. The lady who initially took my case (Zoe) was helpful on the phone and emailed to check in on whether my issue was resolved. Overall it was a positive experience and would encourage customers to seek support when needed.

So far my experience with fibrenest has been very positive. Phonecalls are answered in timely manner by people who understand yeah issues and have solutions.I guess and this is my only gripe, that this is paid for by being in a captive contract as only provider on ourbl development.

Steve was amazing thank you very much

Friendly service

Quick to find the fault and got us up and running in no time

Would recommend to anybody

I have to give credit where credit is due, Dave and Kieran are a really great team and very helpful. I am a disabled guy and they helped me with my internet installation, they are very smart in appearance and extremely polite. Nothing was too much for these lovely guys!
They even had time to chat with me as I don't get many visitors and I appreciated the company.
They are an asset to fibre nest.
If I could give Dave and Kieran more than 5 stars I would.

Good show

Julian Arthur

Great experience