I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Despite waiting for 35 min to connect to speak with someone, my issue was diagnosed and the situation was resolved under my request without having to wait for it to be reviewed. Well done to the team... Vis mer
Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
fast and reliable so far
fast and reliable so far. I have only been a customer for 2 months.
9. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Tish,
Thank you for leaving us a positive review & feedback.
I am so pleased you had fast & reliable service, this is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
All good excellent explanation on how…
All good excellent explanation on how to get my TV back on line
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Jeff,
Thank you for leaving us a positive review & feedback.
I am pleased you received support from the team regarding reconnecting the TV, this is wonderful to hear. I will raise this feedback onto the team.
Kind regards,
Andrew.
The worst provider ever
The worst provider ever. Unfortunately, I'm stack with them as I have purchased a house from Persimmon.
I work from home, and it is a nightmare for me. Very often I have to rely on mobile internet, because the WiFi is off. I have been with many providers before charging much less, and never experienced such an issues. Don't go with them
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good morning Karolina,
Thank you for reaching out & leaving us some feedback.
Sorry to hear you have been experiencing some issues with the service. Unfortunately, we have been unable to locate the account to discuss this furher. Please contact us support@fibrenest.com.
Kind regards,
Andrew.
Way overpriced when compared to other…
Way overpriced when compared to other major providers. Have had to use my own mesh system as the router they provided would not cover two bedroom starter home. Can't wait for the network to be opened to other providers. Avoid Fibrenest at all cost if you can
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon James,
Thank you for reaching out to us.
I recognise your dissatisfaction towards our prices. FibreNest recognises we may currently be the only fixed line broadband provider to your development. We are currently looking to address this as we have been acquired by BUUK, who also provide Fibre Broadband networks through their company OFNL.
I will ensure all feedback is raised internally to the team.
Kind regards,
Andrew.
Excellent response.
Customer service and approach were first class. Unfortunately, should not have been necessary but response was excellent. Took full accountability.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Kerry,
Thank you for your feedback. I am pleased you experienced a good level of customer service & the agent took full accountability. I will refer this feedback to the team.
Kind regards,
Andrew.
1) Fast Response
1) Fast Response
2) Provide helpful advice
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Kwok,
Thank you for leaving us a positive review & feedback.
I am pleased you received a fast response & helpful advice. I will refer this to the team.
Kind regards,
Andrew.
Sorted out to my satisfaction thanks in…
Sorted out to my satisfaction thanks in no time
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Gary,
Thank you for leaving us a positive review & feedback.
I am so pleased the team supported you to resolve the issue efficiently. I will raise this feedback internally.
Kind regards,
Andrew.
Great service from Customer Service and Engineers.
We needed new equipment after moving in to our new home, it was delivered and installed next day after a quick email to customer service. The 2 engineers couldn't have been more helpful and we were soon up and running. The internet speed is exactly as stated.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Thomas,
Thank you for leaving us a positive review & feedback.
I am so pleased the engineers were able to support you to set-up & connect to the network. This is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The Laolu the customer service…
The Laolu the customer service personnel was so calm, polite and very helpful
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Emmanuel,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Lolu and he was calm, polite & helpful. I will refer this feedback onto the team.
Kind regards,
Andrew.
I’ve not been too pleased with the…
I’ve not been too pleased with the service received so far and the fact that I am unable to switch however I recently called about poor connectivity spoke with Erin who suggested that I sign up to the Wi-Fi guarantee service to improve my upload speed. I obliged and I can see the service has improved significantly.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Araba,
Sorry to hear you have been experiencing some issues with the service.
Thank you for leaving us a positive review & feedback. I am so pleased Erin supported you well with extenders & this has made an improvement to the service.
I will raise this feedback internally.
Kind regards,
Andrew.
Erin was absolutely brilliant in…
Erin was absolutely brilliant in helping me set up the mesh network and ensuring the best coverage.
I cannot recommend or praise the service I received. I’ve already seen an improvement in my WiFi around the property.
Great team and very good knowledge
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Erin & managed to set up the mesh network. It is good to hear this has made an improvement.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
I am not happy with the internet speed…
I am not happy with the internet speed . i had different provider in my previous address and that was with good at the same monthly payment.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Jancy,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the speed, this is not the quality of service we aim to provide to our customers.
I can see you are currently in contact with a member of the team. If issues persist, please let them know & they can work with you to resolve this.
Kind regards,
Andrew.
Knowledgable polite and helpful service
Knowledgable polite and helpful service
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Eileen,
Thank you for leaving us a positive review & feedback.
I am so pleased our team were knowledgeable, polite and helpful. I will raise this feedback internally.
Kind regards,
Will
got everything set up and working even…
got everything set up and working even offered a call back in 20mins to ensure all was ok
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Malcolm,
Thank you for leaving us a positive review & feedback.
I'm pleased to hear our team were able to get everything set up for you. I will raise this feedback internally.
Kind regards,
Will
David and Kieran absolutely brilliant!!!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Wren,
Thank you for leaving us a positive review & feedback. I am so pleased you had a positive experience with both David & Kieran.
I will raise this positive feedback internally.
Kind regards.
Andrew.
Your employee Jonathan Cale was…
Your employee Jonathan Cale was extremely polite and helpful in assisting me in setting up my daughter's WiFi router. He is a credit to your company. If only all call centre staff were like he is then life would be a lot easier.
Mr Stuart Mageean
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Jonathan & he was polite, friendly & supportive. I will raise this feedback internally.
Kind regards,
Andrew.
Good Cust Service
Both operatives i spoke to were very friendly and efficient and did what they said they would do very promptly .. new router arrived within 2 days with easy to follow instructions
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Nicky,
Thank you for leaving us a positive review & feedback. I am so pleased both agents were friendly, efficient & prompt. I will raise this feedback internally.
Kind regards,
Andrew.
Very informative customer service
Very informative customer service
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Victoria,
Thank you for leaving us a positive review & feedback. I am so pleased to hear the team were informative. I will raise this feedback with the team.
Kind regards,
Andrew.
Excellent Customer Service
The staff were very friendly and so helpful. Best customer service I have experienced in the UK.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Michael,
Thank you for leaving us a positive review & your feedback. I am so pleased the team were friendly, helpful & displayed good customer service.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Ricky and Mike
Ricky and Mike attended my property today. The service they provided was outstanding they explained everything so well , set up the new device and helped set up the app that we didn’t know we needed. Thank you!
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Lucy,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a good experience with Ricky & Mike, who supported the set up of the new equipment.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.