I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Despite waiting for 35 min to connect to speak with someone, my issue was diagnosed and the situation was resolved under my request without having to wait for it to be reviewed. Well done to the team... Vis mer
Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I believe his name was Jonathan who I…
I believe his name was Jonathan who I spoke to but so incredibly helpful, I called before 20:00 and he made sure I was all set up as I’ve just moved in. He even called me back at 20:30 to check it was all ok. Fantastic customer service, I’ve only joined for 30 days to try this out but if I get this service each time may have to stay longer.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Natalie,
Thank you for leaving us a positive review & feedback. I am so pleased Jonathan was helpful & displayed fantastic customer service. I will raise this positive feedback internally.
Kind regards,
Andrew.
Forced to use a company which does not deliver…
Forced to use a company which delivers service that always goes down and forces you to pay higher prices compared to other companies. Wouldn’t recommend a persimmon home on this basis now to anyone as it traps you into getting this awful service. Especially poor when working from home.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Casey,
Thank you for reaching out & leaving us some feedback.
Sorry to hear you have been experiencing some issues with the service.
Unfortunately, we have been unable to locate the account to discuss this further. Please contact us support@fibrenest.com.
Kind regards,
Will
Jooy was really great and fixing the…
Jooy was really great and fixing the dropouts I was experiencing, he spent his time fixing and explaining the issue thoroughly
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the engineer was great & managed to resolve the issue, that is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Expensive and it's a monopoly
Expensive and it's a monopoly
Customer service is good engineer came out quickly and set up my services. Paying 44 quid a month for 250mbps is atrocious and it's been monopolized so I can't get anything else.
I was paying 35 quid for 500mbps with talktalk needs opening up so other services can provide a different service. Hopefully Openreach connect up my property so I can leave these or make the prices the same or if not cheaper with Openreach!
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Jjon,
Thank you for leaving us your review & feedback. I am pleased to hear the customer service has been good from customer support & engineering team.
Unfortunately, we have not been able to locate the account from the email provided. Please contact us: support@fibrenest.com so we can discuss this further.
Kind regards,
Andrew.
Excellent service from Jonathan
I was struggling to register myself with FibreNest online so decided to call into the helpline. I was fortunate enough to speak to Jonathan. He was patient, helpful and managed to get my WiFi set up. The process took a total of an hour or so, with a couple of breaks in between. Jonathan called back when promised and made the experience very easy.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased Jonathan was patient, helpful & supported you to set up the service, this is wonderful to hear. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
Great service and very helpful company…
Great service and very helpful company highly recommend. Big thank you to Mikolaj who helped me with the extension pods very knowledgeable 👍🏻👏🏻👏🏻
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Andi,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been great & you were well supported by Mikki. I will raise this positive feedback internally.
Kind regards,
Andrew.
Quick response and resolution
Quick response and resolution
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Kerry,
Thank you for leaving us a positive review & feedback.
I am so pleased you received a quick response & resolution, that is fantastic to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Fault reported
Fault reported, engineer next day Fault repaired. Excellent service.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon John,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with both the customer support & engineering team & the fault was resolved efficiently.
I will raise this feedback with the team.
Kind regards,
Andrew.
Good service
Jai & Gregorez arrived today to fix my internet connection, I only called fibernest today who informed me I had a loose cable, within 4 hours of the phone call the engineers were out and fixed it. Jai and Gregorez were professional and very helpful.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Sam,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Jai & Grzegorz who efficiently resolved the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
Neil popped in to sort out a new set up…
Neil popped in to sort out a new set up for broadband. Great guy! Friendly finished the job quickly. Great connection on broadband as well! Would highly recommend!! Thanks Neil!!
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Bernadine,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Neil & he was friendly & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Svar fra FibreNest
Good afternoon Terry,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been quick & efficient, that is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Customer service is excellent
Excellent support from customer service team.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Rob,
Thank you for leaving us a positive review & feedback.
I am so pleased you received excellent support from the customer service team, that is fantastic to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Neil was friendly and knew exactly how…
Neil was friendly and knew exactly how to fix our issue.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Ricky,
Thank you for leaving us a positive review & feedback. I am so pleased you had a positive experience with Neil & he was friendly and helped resolve the issue.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Georgie Customer Care Specialist
I spoke to Georgie , a Customer Care Specialist. She was very knowledgable and giuded me through the process of sorting my internet speed. It now gives me a speed that Ineed!
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Andy,
Thank you for leaving us a review & positive feedback.
I am so pleased Georgie was knowledgeable and supported you with the speed. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Both Dan and Ricky were very helpful…
Both Dan and Ricky were very helpful with installing the router
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Harry,
Thank you for leaving us a positive review & feedback.
I am so pleased Dan & Ricky were helpful, I will raise this feedback internally with the team.
Kind regards,
Andrew.
Smooth and quick installation by the…
Smooth and quick installation by the engineer. From enquiry to having everything installed was less than 48 hours. Great service. Now have 900 MBPs download speed.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Andrew,
Thank you for leaving us a positive review & feedback.
I am so pleased the team supported you to change the router & upgrade the package, that is wonderful to hear.
I will raise this feedback onto the team.
Kind regards,
Andrew.
All queries dealt wth efficiently.
All queries dealt wth efficiently.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Susan,
Thank you for leaving us a positive review & feedback.
I am so pleased all queries have been dealt with efficiently, I will raise this feedback internally.
Kind regards,
Andrew.
Luke and Jody
Both Luke and Jody, were massively helpful and took the time to walk me through the app etc, great service
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Ethan,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Luke & Jody and they supported you.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Jonathan was extremely helpful and…
Jonathan was extremely helpful and talked Me through the process of getting my WiFi back on
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Rachel,
Thank you for leaving us a positive review & feedback.
I am so pleased Jonathan was helpful & supported you to get reconnected. I will raise this positive feedback internally.
Kind regards,
Andrew.
Georgina is excellent
I've used Fibrenest since 2022, service has always been great. Engineers come out really quick when I've had a few problems which is rare.
Team are always helpful and polite, I've been dealing with Georgina last few days and she's been great, a real assest to Fibrenest
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Phil,
Thank you for leaving us a positive review & feedback.
I am so pleased Georgina supported you & the team have always been helpful, that is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.