I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Despite waiting for 35 min to connect to speak with someone, my issue was diagnosed and the situation was resolved under my request without having to wait for it to be reviewed. Well done to the team... Vis mer
Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ewan was really helpful and thorough
Ewan was really helpful and thorough. Really did well to help solve my connection problems.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Alex,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Ewan & he was helpful & thorough. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
It was a very pleasant experience as…Easy does it
It was a very pleasant experience as the advisors were professional and patient and they were able to sort out my new subscription.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with the team & they were both professional, patient & managed to resolve the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
Great service
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Harmony,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been great. I will raise this feedback internally.
Kind regards,
Andrew.
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been great & helpful, I will raise this feedback internally.
Kind regards,
Andrew.
Excellent and quick response to problem with internet accesst
The engineer was very helpful and solved the issue quickly
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Sallie,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive engineer experience. I will raise this feedback internally.
Kind regards,
Andrew.
Easy repair after fibre optic damage
Our fibre optic cable was damaged and an engineer was booked for the next working day. Pawel (the engineer) let me know in advance when to expect him and fixed the problem quickly.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Fraser,
Thank you for leaving us a positive review & your feedback. I am so pleased you had such a positive experience with Pawel & he efficiently resolved the issue. I will raise this feedback internally.
Kind regards,
Andrews=.
So kind and patient even tho I knew…
So kind and patient even tho I knew nothing felt he gave me time. Very professional but so kind, Trudy Rose
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were supported by the team & they were patient and kind, that is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Internet down for 1 day each month in…
Internet down for 1 day each month in last 6 months. Takes long time to sort out. Had to face lot of trouble.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out to us, sorry to hear you have been experiencing issues with the service.
We have tried to reach out to you, but we can't find your account. Please contact us from the email associated to the account so we can assist with the connection.
Kind regards,
Andrew.
Scott Morrison and Garry Balmer came…
Scott Morrison and Garry Balmer came out today to fix a fibre issue. They were very helpful and got everything sorted in no time. Very happy with the service provided
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Evan,
Thank you for your feedback & positive review. I am so pleased you had such a positive experience with our engineering team & they supported you to resolve the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
Grzegorz was an amazing engineer and…
Grzegorz was an amazing engineer and fixed the problem straightaway 10/10 service from him
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Sahil,
Thank you for your lovely review regarding our engineer Grzegorz.
It's great to hear he was able to fix the issue straightaway. This will be shared with our team.
Kind regards,
Will.
Great service and very fast
Great service and very fast.
The engineer was really superb and nice
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Fatai,
Thank you for reaching out & leaving us a positive review.
I am so pleased you had such a positive engineer experience, I will raise this internally with the team.
Kind regards,
Andrew.
Excellent customer service
Excellent customer service ! Great to get through to a person and so helpful solved my problem immediately.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Caroline,
Thank you for reaching out & leaving us a positive review.
It is wonderful to hear you received excellent service & the agent was helpful, this is amazing to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Excellent service
Excellent service! Nail was very patient, professional, and helpful throughout the installation. He took his time to make sure everything was set up properly and explained everything clearly. I really appreciate his patience and excellent customer service. Highly recommended!
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Maha,
Thank you for reaching out & leaving us a positive review.
I am so pleased you had a good experience with the engineering team & they were patient, professional & helpful. I will raise this positive feedback internally.
Kind regards,
Andrew.
Svar fra FibreNest
Good afternoon Michael,
Thank you for leaving us a positive review & feedback.
I am so pleased you have received excellent service, I will raise this feedback internally.
Kind regards,
Andrew.
Honestly the worst WiFi I’ve ever used
Honestly the worst WiFi I’ve ever used. The fact I’m stuck with this WiFi as I’m in a persimmon home is painful. Multiple times I’ve rang up complaining about internet speeds and how long it takes for me to download things is embarrassing and your solution to everything is turn it off and on. Infuriating to deal with. There was one phone call where you couldn’t even give me an answer on why my internet was so bad, so you left me on hold for half an hour to only tell me that you will ring me back I’m still waiting for this phone call back my internet is still shocking. I pay for 500mb and you can’t even give me 10mb. When a new internet provider comes to my area it will make me the happiest man alive just to leave you guys. I would give you zero stars if I could.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Daniel,
Thank you for reaching out to us, sorry to hear you have been experiencing some issues with the service. This is not the quality of service we aim to provide to our customers.
I have asked a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Quick response
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Adrian,
Thank you for leaving us a positive review & feedback. I am so pleased you received a quick & efficient response. I will raise this feedback internally.
Kind regards,
Andrew.
Anna was efficient and professional and…
Anna was efficient and professional and dealt with my house move date swiftly and with ease.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna was efficient, professional & the move process was made simple, that is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was extremely professional with a…
Anna was extremely professional with a friendly personality. She remained on the line and guided me through the whole process. This was so helpful for a technophobe like me, and made the procedure effortless.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Patrick,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna was professional, friendly & helpful; that is so wonderful to hear. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
I don't have to call Fibrenest very…
I don't have to call Fibrenest very often but when I do the team are really helpful, kind and patient. Sometimes it is a simple thing that I have missed doing, other times more technical knowledge is needed. They give very clear instructions and never make me feel as though I am being a nuisance, quite the opposite I feel like a valued customer.
Would definitely recommend.
Denise Young
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Denise,
Thank you for leaving us a positive review & feedback.
I am so pleased the team have always been kind, patient & clear; this is wonderful to hear. I will raise this positive feedback internally.
Kind regards,
Andrew.
Anna sorted my 2.4GHz problem
I spoke to Anna because I had a device that needed to connect to a 2.4GHz network and mine was set as 5GHz. She was quickly able to point me to a web address that covered this issue and I resolved my problem. She provided the solution in a helpful and pleasant manner.
The reason for dropping a star was because the website could only be read. The printed version was poor quality and a download was not available.
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Paul,
Thank you for leaving us a positive review & feedback, it is good to hear Anna supported you to resolve the issue in a helpful & pleasant way.
I will raise your feedback internally regarding the website.
Kind regards,
Andrew.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.