I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Called when internet went down, telephoned fibrenest who answered within 4 rings, really helpful customer service but were unable to fix remotely. 2 Engineers, Scott and Richard, came out the followi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The price is to high
The price is to high, and service goes up and down.
When are we going to be given the choice to choose which provider we want to use?
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out to us & leaving us a review & some feedback. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Engineer called on time was friendly…
Engineer called on time was friendly and informative, assessed and corrected the problem with the internet within minutes. Checking everything was working fully before leaving. Well done Ricky, thank you so much. Great job
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Jacqueline,
Thank you for your lovely review regarding our engineer Ricky.
It's great to hear he was able to fix the issue straightaway. This will be shared with our team.
Kind regards,
Will.
My internet connection
My connection to the internet was interrupted this was looked into remotely and the fault identified to be my router a new one was then sent
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
It is great to hear you received excellent service & the agent was helpful, this is amazing to hear. I will raise this feedback internally.
Kind regards,
Will
Everything was fantastic apart from me…
Everything was fantastic apart from me inputting the network password wrongly but with Erin's help all now well
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello David,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Erin to resolve the issue, that is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Will
friendly customer support
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Mark,
Thank you for leaving us a positive review & feedback. I will raise this feedback internally.
Kind regards,
Will
Sorted my issue out very quickly
Sorted my issue out very quickly. Difficulty with phone lines before and after the bank holiday, but once I spoke to someone it was resolved within 48 hours
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Andy,
Thank you for your review and feedback.
I am so pleased you were supported by the customer service team. I will raise this feedback internally.
Kind regards,
Will
Not great
Tied in to the property as it's new build so had no option use them, service is ok, network often drops. Expensive & considering unable to shop around to get best prices it leave you feeling ripped off.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Sian,
Thank you for reaching out to us, sorry to hear you have been experiencing some issues with the service.
I can see a member of the team has recently reached out to you. If you are still experiencing issues please contact us support@fibrenest.com so we can discuss this further.
Kind regards,
Andrew.
Always helpful and always get things…
Always helpful and always get things sorted out
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Martin,
Thank you for leaving us a positive review & feedback.
I am so pleased the team have always been helpful & efficient when resolving things. I will raise this feedback internally.
Kind regards,
Andrew.
Such a helpful lady Iv spoken to for…
Such a helpful lady Iv spoken to for support.
Thank you zoe
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Zoe to resolve the issue, that is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Understood my request and sorted it…
Understood my request and sorted it straight away, thank you.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Terence,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the customer service team & they managed to efficiently resolve the issue.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Engineer was kind and sensitive to our…
Engineer was kind and sensitive to our needs. He was patient and took time to ensure everything was working before leaving. He tidied up afterwards and left the client very happy having promoted the company and talked about all the positive developments with Fibrenest. Top Man!!
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Chinny,
Thank you for leaving us a review & feedback.
I am so pleased to hear the engineer was kind, patient & supported you to resolve the issue. This is fantastic to hear. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
Fantastic service from Ricky
Fantastic service from Ricky. Friendly, professional and waited around for me to finish work which was a godsend. Ricky is a real credit to your team!
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Abigail,
Thank you for leaving us a positive review & feedback.
I am so pleased you received fantastic service from Ricky and he was friendly, patient & efficient. I will raise this positive feedback internally.
Kind regards,
Andrew.
Johanna was absolutely brilliant
Johanna was absolutely brilliant! She was incredibly helpful, clear, and efficient from start to finish. She quickly located my account and got me sorted out and online
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Joshua,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Johanna & she was clear, efficient & helpful. I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
Stay away from this company
Stay away from this company. When the parts break in your ont box on your light port they refuse to replace or fix it. I’ve been without functioning internet internet service for 2 months. No engineer not replacement part and they are still demanding money from me. Currently going through ombudsman due to failed service from them. This could have been fixed in 1 day instead of the stress post operation which I informed them of and computer generated responses of refusal to help or fix the problem. Utter disgrace of a company.
Update -
As everyone can see from the response below this is the same automated responses you get no customer service, resolution or notification of the problem. A simple please contact support @ fibrenest.com which is the only email to contact and you get these computer gererated responses.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Louis,
We're sorry to hear you have been experiencing issues, I can see you are actively in contact with a member of the team.
If you need further support, please contact us support@fibrenest.com to discuss this further.
Kind regards,
Andrew.
Shocking provider
If I could give a big fat zero I would. Worst internet provider I have ever had the misfortune of coming across. Internet forever dropping in and out, poor customer service just poor in every aspect can not wait for more providers to become available on my new estate then I will be gone
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service & the customer service, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Awful broadband awful price
Awful broadband they're the only option where I live and charge £50 a month for a service which drops out constantly and doesn't let you on multiple apps frequently on phones/TV's would move from this company in a heartbeat if could disgraceful price and disgraceful broadband
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Joe,
Thank you for leaving us a review & feedback.
Sorry to hear you are experiencing some issues with the service, this is not the quality of service we aim to provide to our customers. I can see you are currently in contact with a member of the team. If you need further support, please contact us: support@fibrenest.com
Kind regards,
Andrew.
Where Customer Service is an Attitude…
Where Customer Service is an Attitude not a Department. Joanna was so incredibly patient, professional and technical minded whilst ensuring the whole process was amazing
It’s rare to be promised a call back and receive one, Joanna was 100% amazing
Thank-you so much, forever grateful
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Nick,
Thank you for leaving us a positive review & your feedback.
I am so pleased you had such a positive experience with Johanna & she was patient, professional & efficient. I will raise this positive feedback internally.
Kind regards,
Andrew.
Connectivity issue resolved calmly and respectfully
I rang regarding a connectivity issue as a new Fibrenet customer . Lolu quietly and calmly repeated back to me what I had said, then proceeded to check the router and wall box in a structured way, finding the problem was around activation. He sorted it and it now works beautifully.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Lolu & he managed to resolve the issue. That is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
FibreNest is the worst broadband provider I have ever used by a mile
FibreNest has been a constant source of frustration since moving into a Persimmon development. The broadband service suffers from repeated outages — not occasional faults, but a long‑term pattern of instability affecting the entire estate. Each time, FibreNest sends the same template response: apologise, state the fault, claim it’s fixed, quote the Automatic Compensation Scheme, and close the complaint.
Nothing changes. The network fails again weeks or even days later.
The most concerning part is the lack of genuine investigation. FibreNest treats abnormal levels of outages as acceptable and refuses to acknowledge the wider issue affecting residents. Their customer service feels designed to deflect rather than resolve, and their reliance on scripted replies shows no willingness to address the root cause.
Residents deserve a stable connection and honest communication. Instead, we’re left with a service that cannot stay fixed and a support team that refuses to take responsibility. If you’re considering FibreNest, be prepared for ongoing disruption and very little meaningful support.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon David,
Thank you for reaching out to us. Sorry to hear you have been experiencing some issues with the performance & customer service received.
I can see you are actively in contact with a member of the team. If you need further support, please reach out.
Kind regards,
Andrew.
Ewan was really helpful and thorough
Ewan was really helpful and thorough. Really did well to help solve my connection problems.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Alex,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Ewan & he was helpful & thorough. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.