I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Called when internet went down, telephoned fibrenest who answered within 4 rings, really helpful customer service but were unable to fix remotely. 2 Engineers, Scott and Richard, came out the followi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra FibreNest
Good afternoon Josh,
Thank you for leaving us a positive review & feedback. I am so pleased the team were brilliant & friendly, that is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Great customer service
Great customer service. Johanna was very helpful and it was a pleasure speaking with her. Thank you!
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Mohsen,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Johanna & she was both supportive & helpful. This is wonderful to hear. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
David Cunvin - truly an outstanding worker!
It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical proficiency and all done with a sense of humour and generally talking me through technical gobbledygook! Despite having a few jobs on today, he made me feel I was his only client that he had. I sincerely thank you for your professionalism and support today.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Tara,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive experience with the engineering team & they resolved the issue. It is amazing to hear they were professional & efficient! I will raise this positive feedback internally.
Kind regards,
Andrew.
Dre was great
Dre was really friendly and went above and beyond to explain what the problem was and then to fix it when it wasnt an easy job. Thought outside the box and kept me informed the entire time. And we have internet again!
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Tara,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive experience with the engineering team & they resolved the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
The engineer Alan Small was excellent
The engineer Alan Small was excellent. He was professional, friendly and very thorough with his work. He took the time to make sure everything was finished to a high standard and paid great attention to the small details. Really pleased with the quality of his work and would highly recommend FibreNest!
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Alan & he was professional, friendly and paid attention to detail. I will raise this positive feedback internally.
Kind regards,
Andrew.
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased the customer service received has been excellent. I will raise this internally with the team.
Kind regards,
Andrew.
Its a service that has an inflated cost…
Its a service that has an inflated cost for the product. It’s is coming in at 153%+
the cost of a double the speed alternative with cellular backup. The issue is, we are tied to the service because of the estate we live on. I think I could cope with the monopoly justified by the complexities of the building process (not that complex of one service can be offered) if it was not such an inflated cost for the service. This really is about price gouging based on a monopolising position, however they frame it with a sales rhetoric.
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out to us.
I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Great customer service
Nice pleasant manner which is rare these days Handled my issue and followed up to see all was resolved.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Kenny,
Thank you for leaving us a review & positive feedback. I am so pleased to hear the team were pleasant & efficiently resolved the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
Jacob has been excellent in dealing…
Jacob has been excellent in dealing with any issues I have faced. Very professional and quick & efficient in his response.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Steven,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Jacob & he was efficient & professional, this is wonderful to hear. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Very polite reply but basically the…
Very polite reply but basically the situation is the same as the past. They have a monopoly and property owners have no choice of Internet providers? How can this be acceptable! Promises, promises but nothing happens!
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out to us.
Unfortunately, I have not been able to locate the account. Please contact us: support@fibrenest.com & we can discuss this further.
Kind regards,
Andrew.
Erin and Kieran were excellent
Erin and Kieran were excellent
But to start with we have to get to the elephant in the room. Why in this modern day did my internet fail and need customer support to get going? The customer service for the failure was superb but the reason that I needed firmware updates was ludicrous. In 20 years with a previous provider I only needed help twice. Suffice to say it’s been a few more times with fibrebest. In a previous occasion Eiren advised me and all went well. But it had had episodic failures despite the plume upload and download test results the system has fallen over. Today was a test of my patience but both Erin and Kieran were excellent. And after around 90 mins I was back online. And they get the 5***** in this review. The system I have had had multiple problems and outages and connection issues
That at present gets zero stars.
The one point that sets the company apart from its competitors is the customer service for which I was grateful for their help and patience.
If the company could get its act together re the service then coupled with the customer service perhaps it could be a real force
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Terry,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Erin & Kieran, that is wonderful to hear. I will ensure all aspects & feedback are raised internally to the team.
Kind regards,
Andrew.
Fast & Efficient
Today we had a visit from Jacques to look at our router. Jacques was polite, tidy, helpful and very efficient. His customer service was outstanding and we appreciate the assistance. Thank you
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Lauren,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive engineer experience & Jacques was both helpful & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
LOLU was fab at sorting my problem!
LOLU was fab at sorting my problem!
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Miss Burns,
Thank you for leaving us a positive review & feedback. I am so pleased Lolu supported you & managed to resolve the issue, this is wonderful to hear. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Top customer care…
The customer care representative could not have been no more helpful than he was it was straight forward and my issue was resolved instantly very happy customer
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Nick,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the team & they were helpful. I will raise this feedback internally.
Kind regards,
Andrew.
Fibre nest agent was very patient and…
Fibre nest agent was very patient and helpful and talked me through how to reconnect step by step.
Thank you
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Jade,
Thank you for leaving us a positive review & feedback. I am so pleased the team were patient, helpful & supported you to reconnect! This is fantastic. I will raise this feedback internally.
Kind regards,
Andrew.
Degradation in service
There’s an obvious issue that can be diagnosed from a single speed test. There’s a noticeable degradation of the quality of connection and the issue has just been passed back from me to deal with
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Lee,
Thank you for reaching out to us & leaving us a review. I can see a member of the team has attempted to reach out to you. If you need further support, please contact us: support@fibrenest.com.
Kind regards,
Andrew .
Really helpful and sorted
Really helpful and sorted
My issue promptly
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Nicky,
Thank you for leaving us a positive review & feedback.
I am so pleased the team were helpful & managed to promptly resolve the issue. I will raise this feedback internally.
Kind regards,
Andrew.
My problem was solved very quickly and…
My problem was solved very quickly and promptly. Had engineer in my house right next day to solve problem.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Lukas,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the customer service and engineering team & they managed to promptly resolve the issue.
I will raise this positive feedback internally.
Kind regards,
Will.
Mikolaj carried out 'above and beyond'…
Mikolaj carried out 'above and beyond' customer service. Twice he said he would ring back at a certain time to advance the set up of internet connection in my new home, twice I doubted him, but twice he proved me wrong. Amazing customer service. Should have sent this in June, so apologies for delay, obviously I am not as on-the-ball as Mikolaj.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Heather,
Thank you for leaving us a positive review & feedback. It's great to hear you had a good experience with our agent Mikolaj.
I will raise this feedback internally.
Kind regards,
Will
great customer service
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Thomas,
Thank you for leaving us a positive review & feedback, it's great to hear you experienced great customer service. I will raise this feedback internally.
Kind regards,
Will
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