I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Called when internet went down, telephoned fibrenest who answered within 4 rings, really helpful customer service but were unable to fix remotely. 2 Engineers, Scott and Richard, came out the followi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A very good company with very good
A very good company with very good, fast service; they resolved all my problems, and I am very happy.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Elder,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been fast & the team have been efficient & resolved any issues faced. That is wonderful to hear. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Effortlessly solved my problem
Effortlessly solved my problem. Grat guy.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Paul,
Thank you for leaving us a positive review & feedback. I am so pleased the team were able to efficiently resolve the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
Excellent Service…
The experience was amazing with Jonathan,communication was excellent and he made sure we were connected at the very end. Many thanks for an employee like him who also shows empathy.🔥🔥
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Jonathan & the communication was excellent. I will raise this positive feedback internally.
Kind regards,
Andrew
Excellent customer service when I was moving out
I received excellent customer care from both Zoe Wilcox and Akinlolu Adepoju when i was moving home.
My issue was dealt with very professionally
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Christopher,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Zoe & Akinlolu & the team were professional. I will raise this feedback internally.
Kind regards,
Andrew.
I have been with Fibrenest for 6 years
I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer service. Very pleased with this company and their engineers.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased the team were able to efficiently resolve the issue & demonstrated great customer service. I will raise this feedback internally.
Kind regards,
Andrew.
Had an internet upgrade
Had an internet upgrade! The Internet took the engineer 3 hours to sort. He sat there until it was up and running. He was joined by another engineer to begin with. Both of them were great! Couldn’t compliment them more! I believe one was called Dan! Thank you so much to both of them!
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Emily-Marie,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive experience with the engineering team & they resolved the issue. I will raise this positive feedback internally.
Kind regards,
Will
Service not Automatically Restarted after a General local problem
The lady at the other end of aour 'phone call directed us to get our Internet working again.
There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the evening.
However, our service did not automatically return, which was resolved over the 'phone call and us following some reset instructions.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Pamela,
Thank you for your review and feedback.
It's great to hear our support team were able to help get your service online and working. I will raise this internally with the team.
Kind regards,
Will
The engineer was prompt
The engineer was prompt, very helpful and friendly.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Clare,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer and they were prompt, very helpful and friendly. I will raise this feedback internally.
Kind regards,
Will
Great customer service
Shukran was very knowledgeable about my request and helped me speedily and got me back online in no time.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Victoria,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by our Customer Support Agent Shukran. I will raise this feedback internally.
Kind regards,
Will
I recently moved into a new build…
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I have to say I have had no issues, the broadband is fast and high quality to all my connected devices. Although I have only been a customer for 1 month I hope this continues.
27. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Bromers,
Thank you for your review and feedback.
It's great to hear you have had no issues and the broadband is fast and high quality.
If you do require any support, please contact us: support@fibrenest.com.
Kind regards,
Will
Jonathan was brilliant
Jonathan was brilliant - helped sort the issue, got us connected and rang back twice to make sure the service was up and running. Only downside was 20 minutes on hold but if all customers got the same level of support as we did then I'm fine with that!
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Jane,
Thank you for your review regarding our customer support agent Jonathan.
It's great to hear he was able to sort the issue, get you connected, and checked back in to make sure it was all up and running.
I will ensure all feedback is raised internally.
Kind regards,
Will
Dear Customer Service Team,
Dear Customer Service Team,
I would like to take a moment to express my appreciation for the excellent service I received from Zoe regarding my Wi-Fi issue.
Zoe was extremely patient, helpful and professional throughout the whole process. She took the time to understand the problem, provided me with plenty of useful advice and clearly explained the different steps I could take to resolve the issue.
What impressed me most was that Zoe also proactively called me back to follow up and check on the progress, making sure that everything was going well and that my issue was being resolved. I really appreciated this level of care and attention, as it made me feel that my problem was genuinely being looked after rather than simply being passed on.
Zoe is an excellent member of your team and a great example of outstanding customer service. Her patience, professionalism and willingness to go the extra mile made a real difference to my experience.
Please pass on my thanks and appreciation to Zoe, and I hope her excellent work will be recognised by her manager and the company.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Hello Chi,
Thank you for your lovely review and feedback regarding our customer support agent Zoe.
It's great to hear she provided excellent service and was helpful and professional throughout the process.
I will ensure all feedback is raised internally.
Kind regards,
Will
Svar fra FibreNest
Good afternoon,
Thank you for your review and feedback.
It's good to hear you had a great experience with our team and they were quick, warm and polite.
Kind regards,
Will
Good internet speed but expensive
Good internet speed. Would expect it for the price I’m paying but glad it’s still fast. No other providers service my property so I didn’t have a choice to go with anyone else. If I am able to switch to a cheaper provider I would as the price is extortionate.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Lauren,
Thank you for leaving us a positive review & feedback. I am so pleased you have had a positive experience with the speed & service thus far. I will ensure all feedback is raised internally.
Kind regards,
Andrew.
Excellent customer support
The customer service rep, Lolu, listened carefully to what I wanted, checked his understanding and then immediately set about actioning my request. Excellent customer service.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Andrew,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the team & they were efficient, this is excellent to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Pleasant rep on phone once I finally…
Pleasant rep on phone once I finally got through.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Peter,
Thank you for leaving us a positive review & feedback. I am so pleased the agent you spoke with was pleasant. Please accept my apologies for the delay in our response.
Kind regards,
Andrew.
Monopolisers who cannot keep a stable…
Monopolisers who cannot keep a stable service. Down three times in as many months. Calling customer service i was repeatedly hung up on when looking for a resolution time.
Do not use if you value stability. Caused so much bother with work.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for reaching out to us.
Unfortunately, I have not been able to locate the account. Please contact us: support@fibrenest.com & we can discuss this further.
Kind regards,
Will
A fast and efficient reply
A fast and efficient reply, solving my issue nearly immediately.
Positive experience.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Jemma,
Thank you for leaving us a positive review & feedback. I am so pleased to hear the team were fast, efficient & positive. I will raise this feedback internally.
Kind regards,
Andrew.
Johanna Went above and beyond to…
Johanna Went above and beyond to support us. From the very first call to the point we were finally set up. Thanks for all your time, effort and patience. Your have been amazing. Great customer service. Thank you
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Johanna & she was both amazing and patient. I will raise this feedback internally.
Kind regards,
Andrew.
Jonathon was very polite
Jonathon was very polite, concise and helpful
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Dylan,
Thank you for your positive feedback. I am so pleased you had a good experience withy Jonathan & he was polite, concise & helpful. I will raise this feedback internally.
Kind regards,
Andrew.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.