I wanted to change my direct debit details. While the customer service representative dealt with my query well and efficiently, I spent over 25 minutes on hold only to be sent a link to change the det... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Customer service was fantastic. All done by email. I had an issue with smart devices continuously drooping connection. I was regularly replied to with solutions and ultimately a new router which solve... Vis mer
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Panel was excellent on time and extremely helpful and patient with me because I am not very technical. He made sure everything was working perfectly before he left. He is an asset to your company and... Vis mer
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Called when internet went down, telephoned fibrenest who answered within 4 rings, really helpful customer service but were unable to fix remotely. 2 Engineers, Scott and Richard, came out the followi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktopplysninger
Storbritannia
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Visited by Ricky and Dan to repair a…
Visited by Ricky and Dan to repair a damaged cable extremely polite kept me updated with times work completed to a great standard
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Dominic,
Thank you for leaving us a positive review & feedback. I am so pleased to hear you had a positive experience with the engineering team. I will raise this feedback internally.
Kind regards,
Andrew.
I had an excellent experience with Sam…
I had an excellent experience with Sam Ebolo from Fibre Nest. Sam was professional, patient, and very helpful throughout the process of activating my account. He explained everything clearly and made the entire process simple and stress-free. I truly appreciate his outstanding customer service and willingness to assist. Thank you, Sam, for your excellent support. Highly recommended!
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Benjamin,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Sam & he supported you to complete the sign-up & activation. It is wonderful to hear he demonstrated outstanding customer service. I will raise this feedback internally.
Kind regards,
Andrew.
Customer Service
Always find the advisors to be friendly and helpful and try to assist where possible feel that it is a great interaction with the customer always trying to give any solution where appropriate would recommend them the service good the product been with them 2 years no issues
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Robert,
Thank you for leaving us a positive review & feedback. I am so pleased the team were friendly, helpful & you have been pleased with the service. I will raise this feedback internally.
Kind regards,
Andrew.
I spoke to two agents in the…
I spoke to two agents in the afternoon. First call got me started and carried on with my registration and plan. Again had a problem obtaining the 9 digit number at my new home. The second agent sorted that out and stayed on line until I completed the process and ordered my plan. Excellent help all the way.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Alan,
Thank you for leaving us a positive review & feedback. I am so pleased the team were able to support you with the sign-up & activation process & ensure you were able to get connected. I will raise this feedback internally.
Kind regards,
Andrew.
Great Internet/ WiFi
Great Internet/ WiFi, got a second pod which was easy to order online and delivered super fast very easy to set up 👍
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Paul,
Thank you for leaving us a positive review & feedback. It is amazing to hear the service has been good and easy to set up. I will raise this feedback internally.
Kind regards,
Andrew.
Amaizing service
Amaizing service. The major broadband providers don't provide a service anywhere close to that from FibreNest. Every problem or question has been resolved immediately, on the spot
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Richard,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been amazing & the team have been efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Proactive and willing to help
Proactive and willing to help. Solved the problem.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Mike,
Thank you for leaving us a positive review & feedback. I am so pleased the team were proactive & willing to help. I will raise this positive feedback internally.
Kind regards,
Andrew.
Responded quickly and efficiently to my…
Responded quickly and efficiently to my request for support , communicating regularly throughout the whole process
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon David,
Thank you for leaving us a positive review & feedback. It is great to hear the team were efficient & were clear with all communication. This is fantastic. I will raise this feedback internally.
Kind regards,
Andrew.
Johnathan was very helpful and stayed…
Johnathan was very helpful and stayed on the phone with me at every step.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Amanda,
Thank you for leaving us a review & positive feedback.
I am so pleased Jonathan was helpful and supported you. I will raise this feedback internally.
Kind regards,
Andrew.
The probSimple Fixlem we had was made a very…
The problem we had was made a very simple exercise to put right by the Fibrenest operative.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Michael,
Thank you for leaving us a positive review & feedback. I am so pleased the team supported you to efficiently resolve the issue. I will refer this feedback internally.
Kind regards,
Andrew.
Stable network but price a little bit…
Stable network but price a little bit higher.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am pleased the service has been stable. We try and keep our prices as competitive as possible. If you would like to discuss this further, please contact support@fibrenest.com.
Kind regards,
Andrew.
The customer service has been great and…
The customer service has been great and very helpful.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Lewis,
Thank you for leaving us a positive review & feedback. I am so pleased you have experienced great customer service & the team have been helpful. That is so wonderful to hear. I will raise this positive feedback internally.
Kind regards,
Andrew.
Luke helped me with my WiFi and he was…
Luke helped me with my WiFi and he was absolutely incredible! He saved me massively and I rely a lot on my WiFi! He was so friendly and helpful! Honestly just amazing service!
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Paige,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the team & Luke was both friendly and helpful. I will raise this positive feedback internally.
Kind regards,
Andrew.
New persimmon home with this the only…
New persimmon home with this the only Internet provider....not right. Service has gone off again tonight and no help line available. Company need 24/7 access and need to improve reliability, there should be competition for Internet, hold people buying houses hostage is awful
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Alistair,
Thank you for reaching out to us, sorry to hear you have been experiencing some issues. We have been unable to locate your account. Please contact us: support@fibrenest.com, so we can look into this further.
Kind regards,
Andrew.
Zoe was absolutely amazing and…
Zoe was absolutely amazing and extremely helpful and a pleasure to talk to
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Angela,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Zoe & she was both amazing and helpful. I will raise this positive feedback internally.
Kind regards,
Andrew.
Decent internet at good prices
Friendly, helpful, very good prices and customer care. I’ve never had a problem with them. Just as efficient as the major suppliers
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Elizabeth,
Thank you for leaving us a positive review & feedback. I am so pleased the team have been friendly, helpful and you are pleased with the prices.
I will raise this feedback internally.
Kind regards,
Andrew.
Sam was very helpful and managed to set…
Sam was very helpful and managed to set up connection quickly even though I wasn't at the property
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon DJ,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Sam and he managed to support you with the set-up & activation.
I will raise this feedback internally.
Kind regards,
Andrew.
Quick polite
Quick polite and sorted my request as i wanted
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Bill,
Thank you for leaving a positive review & feedback. I am so pleased the team were efficient & polite. I will raise this feedback internally.
Kind regards,
Andrew.
Our Fibrenest engineer Luke was a real…
Our Fibrenest engineer Luke was a real credit to the Company. He was very thorough and conscientious, and was very easy to talk to and helped with all our questions about our new provision.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with the engineering team. That is fantastic to hear. I will raise this positive feedback internally.
Kind regards,
Andrew.
Really good service fixed the problem…
Really good service fixed the problem and got it working so quickly luke and keiran did an excelltant job well done thankyou so much in restoring my internet connection fast and realiable in getting it working again thank you so much
brialliant service would highly reccomend
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FibreNest
Good afternoon Jessica,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been good and the team supported you to resolve this efficiently. I will refer this feedback back to the team.
Kind regards,
Andrew.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.